Facilities and services Lake-style pool 3 Jacuzzis with bar Large sun terrace with sun umbrellas, loungers as well as a pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, football pitch, 2 tennis courts, padel tennis, volleyball and basketball courts Water activity and scuba diving centre Lounge theatre for entertainment Motorised water sports (additional charge) WiFi access in the lobby (24h per day free of charge) and in rooms (additional charge) 1 main buffet restaurant 3 speciality restaurants 1 snack bar 3 Bars 9 hole golf club next to the hotel, in Playa Nueva Romana Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco, casino and chapel Rooms 400 rooms including two types: Superior Junior Suite and Club Golden Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Fully-equipped bathroom with hydromassage bath tub, hair dryer and magnifying mirror Sitting area with sofa Direct phone line (additional charge for external calls) Radio alarm clock Satellite TV Mini-bar (included) Coffee-making facilities Safe Ironing set WiFi (additional charge) Terrace Junior Suite Club Golden (See page 18 Golden Club, Hacienda Club) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: 1 children's pool Mini Club with daytime activities Evening Mini Disco Teen's club (11-16 years) Others services Medical service (additional charge) Pharmacy (additional charge) Cash point Car park
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Mid-range
Languages Spoken
French, Spanish
Location
Ctra. San Pedro-La Romana, Km 12, El Soco, San Pedro de Macoris 32000 Dominican Republic
We had a smooth check in. The grounds and beach are lovely. The room was a good size with a stocked fridge that included water, sodas and beers. On arrival in our room there was a celebratory bottle of Cava and chocolates which was a thoughtful gesture.
Unfortunately the room and in particular the bathroom was very tired. The provided wash products are poor and unusable. The air conditioning was very loud and a distraction.
The Al la carte resturant is NOT Al la carte!
Main resturant had a wide variety of choices but the labelling of items was very misleading for example the labelled 'lentil Soup' actually has chucks of pork in it and, the labelled 'caramel icecream' contained nuts. The aforementioned are just two examples of many! I did bring the matter to the attention of a manager who I witnessed walking round with the chef and taking notes!
The entertainment team work hard but it's very mediocre and not worth watching or listening to.
Mosquitos were a problem and had to have room fumigated twice during our stay, despite having a mosquito plug in.
To end on a positive note we found all staff without exception to be polite, professional and friendly.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
While the staff was above and beyond levels of cooperation and friendliness (thank you Tanya and Delbin at front desk), the ocean water was sadly muddy due to a river nearby and prone to jellyfish in some designated swimming areas more than others. Catalina Island, however, (you need to buy a trip) has clear water and excellent snorkeling where you can see starfish, coral and plenty of fish. The food by way of buffets, beach and poolside bars, and reservation-only restaurants was excellent and has something for everyone. The French & Fish restaurants and Brazilian steakhouse stood out among those options. The main buffet staff under William supervision works wonderful. Great friendly team. The gym opens early and is well stocked and in excellent condition, and people run up and down the beach early in the morning for exercise. There is a sauna. The on-site fine cigar shop specializing in La Aurora E. Leon, Montecristo, Cabao and Romeo y Julieta cigars also carries good quality cigarettes like American Spirit. The beer on tap is Presidente which should always be ordered with a lime. There is a plaza full of souvenirs and accessory shops and locals set up tables in the main lobby once a week or so. Mostly, points were taken off for the brownish-milky ocean water swimming area with jellyfish and how early activities end and the bars close (11pm). There was little to no nightlife past that time and no alcohol to be found. The upside is that it is actually quiet at night, and nothing affects the sleeping of other residents. The privacy curtains are easily accessible and function perfectly to prevent the bright sun from waking you up too early. Between the good food available at all hours and an overall trend towards quiet and hospitality, you will have an extremely relaxing stay here. This is a very family friendly environment and very relaxed. You will make the most of your vacation and actually relax without being bothered.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Â The ocean water is muddy, its sediment has microorganisms and eels that bite if you don't tread...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Euromar Heyer, Guest Services / Front Office at Bahia Principe Grand La Romana
Responded Aug 5, 2024
Dear Maris, Thank you for sharing such a detailed and thoughtful review of your recent stay with us. We’re delighted to hear that you found the staff, particularly Tanya and Delbin, to be exceptionally cooperative and friendly. Your kind words are much appreciated and will be shared with them. We’re glad that you enjoyed the variety and quality of the food, including the standout French, Fish, and Brazilian steakhouse restaurants. It’s also wonderful to know that you made use of our gym and sauna, and enjoyed the cigar shop and local shopping options. We do regret that the ocean water's clarity and the presence of jellyfish impacted your experience. We understand how these factors can affect the enjoyment of your beach time. On the positive side, we’re pleased you had a chance to visit Catalina Island and enjoy its clear waters and snorkeling opportunities. We appreciate your feedback on the early closing times of our bars and activities. We strive to balance a relaxing environment with a vibrant atmosphere and your comments will help us in this regard. Thank you once again for your insightful feedback. We look forward to the possibility of welcoming you back for another relaxing and enjoyable stay. Warm regards, Euromar Heyer Guest Relations
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Our stay at the hotel was ultimately a delightful experience, characterized by warm hospitality and enjoyable moments, despite a few small challenges. While the front desk staff were less than helpful, our tour agency quickly stepped in to resolve any issues, ensuring a smooth vacation.
Accommodation The rooms, though slightly dated, were clean and functional. We didn't spend much time in the room, which made any minor aging less noticeable. Pro tip: If you encounter any problems, it's best to contact your tour agency or the guest service supervisor directly.
Beach: The beach provides a pleasant and safe environment for swimming. While the water isn’t perfectly clear and has a slightly cloudy appearance, it is clean and free of any harmful marine life. Despite the lack of crystal-clear waters, the beach remains a great spot for relaxation and recreation. A special thanks to the staff for their dedication to cleaning the beach sand daily.
Dining and Service The culinary experience was a h satisfying, with food available even at midnight. The restaurant, bar staff (lobby, pool and beach bar) were exceptionally friendly, creating a welcoming atmosphere.
Special mentions go to the outstanding team members. Keep up the good Work and stay positive. - Genna - Yeffrey - Ennervira - Franklin (lobby) - Yefreise - Arianna ( who was always hyper - in a good way 😂) excellente - Waster (lobby bartender) - Oscar (waiter) -the bar tender at the beach bar - Nikki Minaj ( Animation team) sorry didn’t note down your name but you know who you are - there was also one guy from The animation Team( sorry forgot your name) , he is a very good dancer and also very friendly. - The entire animation team And our house keeping lady from 15-27 Dec.
Conclusion Despite small disappointments with the front desk, we had a great vacation. The hotel's warm staff, good food, and overall atmosphere more than compensated for the minor setbacks.
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Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Please be aware that on arrival you will be told that this hotel only has the 1 pool and 1 main restaurant. However there is a sister hotel on the same site called the Bouganville which offers 6 restaurants and 5 pools but to use their facilities you will need to pay an extra $15pppn. The site itself looks impressive with well maintained gardens and bright decor throughout. The staff were in abundance and approachable but be sure to tip the good ones as there is a tendency to favour other nationalities ahead of visitors from the UK. The rooms really need updating as they are very basic with some having a poor water supply which meant trickling showers and slow running basin water. Food left a lot to be desired and not consistent throughout our 14 day stay. Food that was meant to be hot was cold and be careful when you leave your table for another course because they might just clear your table including your drinks. Spanish speaking visitors were greeted more pleasantly with the restaurant staff and were always served more promptly. Be also aware that you have to deal with Timeshare/Privlege Club salespeople who are resident on site and are persistent to say the least. Power cuts were common place and be prepared to be bitten frequently with the local insect community either by the pool or in your bed. Entertainment was poor both outdoor and in the evening both of which should have been better. This was supposed to be my partner’s special birthday holiday but it’s been our biggest disappointment to date. Probably a 3 star at best. TUI personnel not helpful on arrival at the airport which was very intimidating with taxi drivers vying for your business. On the plus side, apart from the rain, the weather was good.
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Date of stay: November 2024Trip type: Travelled as a couple
Room Tip:Â Long transfer from Punta Cana airport. 90 minutes on our visit.
Take USD for tips. Shops on site...
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Response from Dannyely Santana, Guest Services / Front Office at Bahia Principe Grand La Romana
Responded Nov 21, 2024
Dear guest. Thank you for sharing your detailed feedback with us. We truly appreciate the time you took to provide your thoughts and experiences. We are sincerely sorry to hear that your stay did not meet your expectations. These concerns will be addressed with our team to ensure that necessary improvements are made for the comfort and satisfaction of our future guests. We also apologize for any issues with service and we appreciate you highlighting areas where we can improve. Please be assured that we are committed to providing an excellent experience for all our guests, regardless of nationality. Regarding the facilities at our sister hotel, we apologize if there was any confusion upon arrival. We will review the communication with our guests to ensure that all relevant information is shared in a timely manner. We hope that despite the challenges you faced during your stay, you will consider giving us another opportunity to provide the experience you initially hoped for. Warm regards, Dannyely S, Guest Relations Department.
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Im on day 3 of my visit, yes mosquitos aplenty but its expected its the Dominican republic! Lots of locals at the weekend as advised, reception tried selling me the adult only next door for $20 a nite, but that hotel was £400 cheaper than what i paid a week b4 i flew! Service at this hotel is shocking! This mornings breakfast i was only offered water, the table next to me was offered water, coffee and juice, tonite i had drank my drink the waiter proceeded to the table in front of me to top up their drinks, then to the table behind me and topped up their drinks and completely ignored the fact i didn’t have a drink, the common denominator, they spoke Spanish, i did not! They need to install self service dinks machines, then at least you would get a drink when ypu want one Being a solo traveller the night time entertainment isnt my thing, especially as there isnt a waiter service and you have to keep going up to the bar every time you want a drink and leaving the table, i asked if i could get a bottle of wine so i could sit on my balcony with it (safest option travelling on your own) to be told NO, i did notice a sign that you could buy a bottle of gallo for $40 which is £7.50 in tesco but why would i want to do that when this is supposed to be a 24hr all inclusive the Italian a la carte restaurant is fantastic, they allowed me to take my leftover food back to my room they even got a tip well worth a visit, Room mini bar consists of 2 light beers 1 bottle of water 1 pepsi and 2 orange red rock drinks, great if u drink any of those! Ive actually drank leas here than i would of if i was at home
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Date of stay: October 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juan Ortiz, Atención al cliente/recepción at Bahia Principe Grand La Romana
Responded Oct 15, 2024
Dear guest, Thank you for taking the time to share your detailed feedback with us. We genuinely appreciate your insights, as they help us identify areas where we can improve. Firstly, we regret to hear that your experience with our service has not met your expectations, particularly in regard to the attention you received during meals. This is certainly not reflective of the level of service we strive to provide. We assure you that this matter will be addressed with our staff to ensure that all guests, regardless of language, receive the same attentive care. Your suggestion regarding self-service drink stations is also appreciated and will be taken into consideration. We understand your concerns as a solo traveler and apologize for the inconvenience caused by the lack of waiter service during the evening entertainment. We will look into this matter to find ways to better accommodate guests who may prefer a more relaxed and convenient service option, like the ability to enjoy a bottle of wine on your balcony. Your feedback is valuable, and we will review our offerings to ensure they align with the expectations of a 24-hour all-inclusive service. On a positive note, we’re glad to hear that you enjoyed the Italian à la carte restaurant and that the staff there provided you with great service. Your comments on the mini bar selection are also noted, and we will evaluate how we can improve the variety offered. Once again, we thank you for your feedback and deeply regret that we didn’t meet your expectations on this occasion. We hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve. Juan Ortiz Guest Relations Department.
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This is the worst hotel I have ever stayed in, in my entire life. From the cockroaches in every single room to the inedible food being served in three different resteraunts on this resort. The tasteless slimey food had 0 nutrients and had gotten me and 6 of my friends sick, which is why we chose to risk our safety and leave the resort for the sole purpose of finding something to eat over the course of the next 5 days. When it came to the staff everyone was fake nice but would laugh at you in their language when you ask a genuine question. Everything is misleading, when we booked our excretions we were told it was minimum 45 minutes away but ended up being 2 hours both ways. The boat rides in which we paid $100 USD each for was a nightmare. Not only did we have to wake up early and still kiss breakfast we were stuffed onto a boat which was headed straight into a storm. Within an hour of cursing the rain started hammering onto us which promoted us to ask to go back due to safety reasons, the boat crew just laughed at us and continued to voyage forward to catalina island which was also getting hammered by rain. Once we got to the island we stayed under shelter until the rain stopped just to go back home. Definitely not worth $100 USD. There is 0 room service they will tell you to pretty much kick rocks for anything you ask for through reception, we could not even order a simple towel or water bottle to our room. The beach is completely filled with river water and is mucky brown which is not safe to swim in but there are 0 warning signs along the beach. If you want to so much as walk around the resort freely you cannot even do that without being asked to upgrade to a VIP wrist band which is not even worth it for one extra pool and a few beach seats. The water was really cold in the shower and the AC are out dated. This hotel is not a 5 star and shouldn’t even be a 1 star this establishment should be shut down.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Euromar Heyer, Guest Services / Front Office at Bahia Principe Grand La Romana
Responded Aug 5, 2024
Dear Ricky, I am deeply sorry to hear about your recent experience at our resort. We take all feedback seriously, and I regret that your stay did not meet your expectations. I apologize for the issues you encountered with cleanliness, food quality, and service. Your comments about the cockroaches, food, and staff behavior are concerning, and I assure you that we will investigate these matters thoroughly. Maintaining high standards for our guests' health and satisfaction is our priority, and I’m sorry that we fell short in these areas. Regarding the excursions, I’m sorry that the trip did not go as planned and that you felt unsafe. We will review our excursion partners and practices to ensure better communication and safety for future guests. Your feedback on room service, beach conditions, and the overall experience is invaluable. We will address these concerns with our team to make necessary improvements. Thank you for bringing these issues to our attention. We are committed to making changes based on our guests' feedback and hope you will consider giving us another chance to provide a better experience. Best regards, Euromar Heyer Guest Relations
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the resort in January for 11 nights, we upgraded to use the adult only side of the hotel which was good for us. Our room on the family side was okay the air con was a bit noisy so we were grateful for the ceiling fan. The fridge was very noisy and we had to unplug it at night we think the bathroom needs an upgrade those where the only negatives. The beach was lovely we walked it daily met some locals who gave us fresh coconuts and honey to try which was fab, the sea water is a little discoloured due to the village river flowing into it and we was advised not to swim due to jellyfish. But lots of people were swimming. The staff at the resort where friendly, the buffet restaurants I would like to give a big shout out to our waiter JUAN F who was a complete star nothing was to much for him there are a few ladies from the restaurant who always had a smile these guys work so hard and very long hours. The steak house and Asian fusion is a must both quality. The entertainment staff at the adult beach pool where great so a big shout out to tinkerbell and jaroll, wellington mayerlon these guys kept us entertained everyday so Thankyou for that also the pool bar staff was brilliant always on the feet bring us drinks. We had a fantastic time at this resort we would definitely return
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked Bahia La Romana only a few days before we travelled, so got a really good deal with Tui. We are also Bahia black band members so also had access to Bougainvillea adult only side. Location is a bit out of the way of any towns so really just a chill holiday. The hotel is on the Caribbean side of the island so the best beaches and warmest waters. The sea in front of the hotel is murky from the local river, but if you walk 500 metres to the left near to the beach club it is gorgeous. 90 minutes from Punta Cana airport. The pools are great with daily aqua aerobics. There is also pilates and zumba, with a timetable near where you change your towels. There are some caves- Cuevas de Maravillas - just outside the hotel well worth a visit. Reception can order you a taxi and they wait for you, return journey is $35US. There is a local bus to Santo Domingo but it's a long walk to the main road to catch the bus. Taxis are expensive. La Romana is a bit nearer and worth going to. We ate at all the hotel restaurants including those on the adult only side at The Bougainvillea, enjoyed them all. The buffet is great for breakfast and lunch, though the outside setting for breakfast is nicer on the adult side. They offer an upgrade at check in to access the adult side and it gives a better experience having the choice. There is nightly entertainment, circus being the best show at the open air part in front of reception. There is also a nightclub and quite a few shops for souvenirs and beach wear. There are free water sports- kayaks, catamarans and paddle boards and easily available. We also rented bikes near to the tennis courts, very safe cycling within the whole complex. The gym is small but has enough for a workout and is open long hours. The golf course is very good also with some holes with ocean views. Our room was fine, standard bahia suite with a balcony, a/c and fan, safe, hairdryer, iron and ironing board, plenty of wardrobe space and a mini fridge. Our maid kept our room super clean and the fridge was restocked daily. We met some really nice couples; it's generally not a rowdy place specially over on the adult side. Except of a weekend, lots of Dominicans visit on packages and seem to have a great time. A really good atmosphere by the pools all day. The weather was really hot and humid in October, very little rain. I think we will be back.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Â Access the warm sea further round the bay as its murky by the Pier and there can be jelly fish.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juan Ortiz, Atención al cliente/recepción at Bahia Principe Grand La Romana
Responded Dec 6, 2024
Dear guest, Thank you for your comprehensive and thoughtful review of your stay at Bahia Principe La Romana. It’s wonderful to hear that you had such a positive experience and took full advantage of the amenities and services the resort offers. Your detailed descriptions of the facilities, such as the pools, restaurants, and adult-only Bougainvillea side, provide valuable insights for future travelers. It’s great to know that the variety of activities, from aqua aerobics and water sports to exploring nearby attractions like the Cuevas de Maravillas, added to the enjoyment of your stay. Your tips about walking to the beach club for clearer waters and using taxis for nearby trips are particularly helpful. We’re delighted to hear you found the dining options satisfying, with the buffet and adult-only experiences standing out, and that your accommodations were clean, comfortable, and well-maintained. It’s clear the staff’s hard work, from housekeeping to entertainment, contributed significantly to your enjoyable stay. Your comments about the resort's atmosphere, particularly the contrast between weekdays and weekends, provide a balanced view for future guests seeking either a quiet or lively experience. We appreciate you sharing your experience with us and look forward to welcoming you back for another memorable stay. Kind regards. Juan Ortiz Guest Relations Department.
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Just spent 2 weeks at this resort, one week in the family side and one week in the luxury ( adults only side) you don't need to upgrade your room to use the luxury side just pay 15 dollars extra per day or 30 per day to upgrade the room aswell. You can not fault the staff they are extremely helpful and friendly. The resort is lovely with plenty of pools and activities, beach bars, and restaurants to choose from. The luxury side has more premium drinks and food, but we found the rooms more noisier than the family said, although it's a bigger room and has better air conditioning and hot water with a jacuzzi bath. The spa treatments are good and cost about 220 dollars for a couples 60 min massages or 160 for an 80 min massage, they usually run a special, so I would recommend downloading their app a week before arriving to pre book restaurant and the spa. You can book an excursion but be prepared to travel a few hours each way in a bus, the Senona island one is really worth it this is about $120 each includes food and lots of rum.Tips go a long way in enhancing the experience, so take a good few $1 and $ 5 bills for this. But this has been a wonderful holiday, and I would definitely come back to this resort. Ps remember to take plenty of sunscreen & insect repellent as this cost between $16 to $30. But just enjoy:)
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer BPLRM, Otros at Bahia Principe Grand La Romana
Responded Jan 30, 2024
Dear Lizzy Thank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.
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"Please be mindful of the very long hours that all the staff work, tips are greatly appreciated.
The sea is not your typical Caribbean blue, please be mindful of this.
"
There are more places to choose from in the El Soco area.
PRICE RANGE
C$239 - C$402 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran bahia principe la romana hotel la romana, santana beach resort, la romana gran bahia principe
FORMERLY KNOWN AS
Santana Beach Resort
LOCATION
CaribbeanDominican RepublicSan Pedro de Macoris ProvinceSan Pedro de MacorisEl Soco
NUMBER OF ROOMS
400
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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