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Residence Inn Richmond Northwest/Short Pump

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186 Reviews from our TripAdvisor Community

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Showing 185: English reviews
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Northport
Reviewed 3 days ago NEW

We stayed here on a Saturday night. Sunday morning breakfast was a nightmare. I kept asking if they were going to put more food out as there was no fruit, yogurt, eggs and everything else very sparse. People were standing up eating as there was no room. If they knew they were sold out they should buy more food and...

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Helpful?
Thank Wendy H
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Wendy H, Please accept my sincerest apologies regarding your breakfast experience at our Hotel. I can assure you this is not a typical experience for us nor is it the quality you have come to expect from the Marriott brand. Rest assured your feedback will be taken seriously and if there is anything further you would like to discuss...

Glen Allen, Virginia
Reviewed 1 week ago via mobile

Nice property with spacious Renovated rooms. Breakfast is also good with lots of varieties and a nice cozy seating area. Enjoyed the MIx event which is every mon tue n wed.So overall it is definately a nice n cozy place to stay. However one thing which we did not like at all is the Housekkeping. The housekeeping in this property...

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Helpful?
Thank Ishan G
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Ishan G, I am glad to hear your enjoyed our complimentary hot breakfast and Evening Mixer and I will also be sure to pass along the positive feedback regarding our Front Desk Agent Cara. I apologize for the issues you experienced with housekeeping and can assure you this is not typical of our property or the Marriott brand. Your...

Dallas, Texas
Reviewed 2 weeks ago

horrible management, even worse employees that don't give a hoot about anyone. Ran out of Toilet paper, had to call Marriott customer service line to get towels in my room since the maid was not restocking. Extremely unclean. Lots of people ran out of hot water at night. Every night the elevator and hallways smell of marijuana. Scary looking people...

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Helpful?
Thank bdist2000
RICIN_12, Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Hello Bdist2000: Thank you for providing your feedback. On behalf of the hotel please accept my apologies that your stay was not up to your expectations. Our hotel strives for excellent customer service. I am sorry we missed the opportunity to provide you with the personalized service you were expecting. Our hotel has a zero tolerance for drug use. I...

Winston Salem, North Carolina
Reviewed 3 weeks ago via mobile

This hotel was old. Was given two rooms prior to this one. The first still had guest luggage in the room and the second one at least the guest had checked out but no one had cleaned. On the third room it had several bulbs burned out. The dead bolt on the door jammed and I could not get out...

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Helpful?
Thank Luvtotravel2016
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Luvtotravel2016, I am very sorry to hear that your stay with us was not up to our typical Marriott standards. I can assure you your feedback will be taken with the utmost importance and shared with the appropriate departments as to ensure these issues are not repeated in the future. Please feel free to reach out to me directly...

Williamsburg
Reviewed 21 December 2016

4th flr. room was fine, although Queen bed for 2 instead of King. However, the fixtures and carpet throughout the hotel looked used and need to be replaced. Worst "free" breakfast at a Marriott. Waffle machine broken, selections limited, especially pastries/bread. Limited selection of fruit/yogurt. No individual milks. Internet very slow, even the enhanced was about the same. We will...

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Helpful?
Thank Patrick M
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Patrick M, Thank you for choosing our hotel to take advantage of the discounted Friends and Family rate for your stay. I appreciate your candid review and please accept my sincerest apologies that we seemed to have fallen short of your expectations. Our guests typically are very pleased with our breakfast selection so I can assure you that was...

Reviewed 9 November 2016

Room was just okay. A little run down but spacious. Cups in kitchen were not clean. Bed was comfortable. Breakfast was not ready at posted start time. No eggs or other hot foods were ready except oatmeal. Check in was easy. Quiet area.

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Helpful?
Thank Drg338
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Drg338, Thank you for your review regarding your recent stay with us. I'm glad to hear that you enjoyed the comfort of the bedding as well as the spaciousness of the suite. If there is anything you would like to discuss in greater detail please feel free to reach out to me directly. I hope to welcome you back...

Reviewed 23 October 2016

Love the staff here. The hotel is starting to show its age. I have stayed here a number of times, but it had been a couple yrs and the decline was evident. When I arrived there was a large group of teens yelling their heads off in the parking lot and more running on the first floor hallway. The compressor...

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Helpful?
Thank pegmoo
RICIN_12, Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Pegmoo, Thank you for your candid review. I am thrilled to hear that our staff was accommodating and will pass along the feedback. Please feel free to reach out to me directly should you need any assistance whether it be with your most recent stay or a future reservation. Warm Regards, Colin Moneymaker Front Office Manager

Reviewed 23 October 2016 via mobile

My wife and I stayed at this hotel for a weekend getaway. The maids never cleaned the room on Saturday even though we mentioned it three times. The promised to give us points to compensate but I am not holding my breath.

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Helpful?
Thank Michael H
RICIN_12, Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Mr. Michael H, I sincerely apologize about the lapse is service you experienced at our hotel. I can assure you this is not a typical Marriott experience. I have sent you a personal e-mail so we may discuss the details of your stay. Thank you for your feedback. Best, Colin Moneymaker Front Office Manager

Bowling Green, United States
Reviewed 21 October 2016

The staffs are courteous and professional. Walking distance to car dealerships, foreign and domestic. Shopping centers, and restaurants. This property is located the light industries area of west Richmond VA. This 5 day stays was part of our 2016 road trip, started on Friday June 3, 2016-June 15, 2016 from Kentucky.

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Helpful?
Thank Ivan F
RICIN_12, Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Ivan F, Thank you for your kind review and for making us your hotel of choice. It will be my pleasure to pass along the feedback to the staff. Please reach out to me if I can be of anymore assistance. I look forward to welcoming you back to the hotel the next time your travel plans bring you...

Nicholasville, Kentucky
Reviewed 8 October 2016 via mobile

I stay there a lot. This was my second visit to this facility in a month. When we checked in the air conditioning wasn't cooling, furniture was a bit misplaced and dead remote for tv. Called the desk and the remote was quickly exchanged, and air conditioning was "fixed". Unfortunately it was not fixed and nothing was offered to accommodate.

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Helpful?
Thank Alfleming328
RICIN_12, Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Alfleming328, Thank your for taking the time to provide us with feedback regarding your most recent stay with us. I am sorry to hear that we failed to meet your expectations and can assure you that this is not a typical Marriott experience. I will be reaching out to you via e-mail so that we may rectify this issue...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service

Additional Information about Residence Inn Richmond Northwest/Short Pump

Address: 3940 Westerre Parkway, Henrico, VA 23233 (Formerly Residence Inn Richmond Northwest)
Region: United States > Virginia > Henrico
Price Range: $176 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Richmond Northwest/Short Pump 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Residence Inn Richmond Northwest Hotel Richmond
Richmond Residence Inn
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Questions & Answers

Questions? Get answers from Residence Inn Richmond Northwest/Short Pump staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't stay here.”
 of 5 bubbles bdist2000, 8 Mar 2017 | Read review
“If you want a King bed, ask the desk.”
 of 5 bubbles L2761EOpatrickm, 21 Dec 2016 | Read review
“Maybe the top floor so no one walks overhead.”
 of 5 bubbles pegmoo, 23 Oct 2016 | Read review
“3rd floor South side.”
 of 5 bubbles 680ivanf, 21 Oct 2016 | Read review
“hotel is dog friendly - request a room accordingly”
 of 5 bubbles AP1108, 23 Aug 2016 | Read review
5 of 5