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Embassy Suites by Hilton Richmond

1,080 reviews
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Traveller (121)
Room & Suite (52)
Dining (24)
Overview
  • Excellent52%
  • Very good28%
  • Average11%
  • Poor6%
  • Terrible3%
Travellers talk about
“front desk”(134 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
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Offers from Embassy Suites by Hilton Richmond
Special Offer: Double Points, Every Stay
Hotel deals
Rooms
Jan 29Jan 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,080)Write a Review
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537
303
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39
Show reviews that mention
All reviewsevening receptionfront deskmade to order omeletsomelet stationcomplimentary breakfastliving roombroad streetbusiness triplove this hotelhot tubexcellent staygreat place to staycoffee makerindoor poolbagelsatriumrichmond
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1 - 5 of 1,076 reviews
Reviewed yesterday

Extremely noisy from the clientele - bring your own pillows as these though new are the worse ever. Management didn’t,t seem to understand their customers for the weekend - most of the noise could have been handled by showing a presence and stop serving alcohol...More

Review collected in partnership with Embassy Suites Hotels
Thank gman8150
Hotel's Favourite
Reviewed 12 November 2017

I stayed at this hotel weekly for approx 2 months so I have a good feel for how well it is running. My rooms were always clean and if I had any maintenance issue I literally waited no more than 5 mins before someone knocked...More

Thank Katherine K
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 13 November 2017

Dear Katherine K, We appreciate your remarks. Thank you for acknowledging our staff member (Cornelius). Reception passes are put in rooms for digital key guests only. Echeck-ins pick up keys at the front desk which include passes. Hilton Honors members have a choice between points...More

Reviewed 2 days ago

We were visiting for a basketball tournament. The complimentary breakfast was great! The overall service was excellent. We loved the large rooms. The kids enjoyed the pool and gym. Best weekend trip! Will visit the hotel again in the summer.

Review collected in partnership with Embassy Suites Hotels
Thank 538maudb
Reviewed 3 days ago

Not a happy camper!! For the price, I thought service, and food would've been a lot better than it was!! I would probably not be staying here again nor will I recommend it to colleagues! So disappointed!More

Review collected in partnership with Embassy Suites Hotels
Thank dblunt272
Response from ESHRichmond, General Manager at Embassy Suites by Hilton RichmondResponded 2 days ago

Dear Dblunt272, I am sorry you were disappointed and will not be recommending us to your colleagues. We pride ourselves on our service and your feedback is important to us. I am available to assist you if you would like to contact me directly at...More

Reviewed 1 week ago

Great one night stay for a business meeting. Amazingly comfortable bed and pillows. Nice to have a door to close off bedroom from living room. Rob makes a mean omelette and although I didn't get a chance to meet Bobby, his love of helping people...More

Thank bdaygirl
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 1 week ago

Dear bdaygirl, Thank you for your kind words and observations. We're grateful for having an outstanding staff. Your comments will be pass on to Rob and Bobby as well as our team. We're so happy you enjoyed your hotel experience with us. Best Regards, Jehosheba...More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Restaurant
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Dry Cleaning
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Restaurant
Details
Price range
US$166 - US$235 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$166 - US$235 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (121)
Room & Suite (52)
Dining (24)
Pool & Beach (2)
Hotel & Grounds (74)
Bathroom (13)
Business Centre & Event Rooms (12)
Questions & Answers
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John O
17 November 2017|
AnswerShow all 8 answers
Response from Sheryl S | Reviewed this property |
Parking is free and there are parking spaces in front behind and each side of hotel!
0
Votes
Julia B
6 October 2017|
AnswerShow all 4 answers
Response from ESHRichmond | Property representative |
Hello Julia B, We are happy to assist you with options. Our chef's can prepare gluten free options. If you have more questions, please contact our food and beverage team, 804 672-8585. Thank you
0
Votes
MsEtta
2 March 2017|
AnswerShow all 2 answers
Response from ESHRichmond | Property representative |
We do have reception rooms for catered events! Please contact our sales department for details. Thank you for your interest!
0
Votes
Room Tips
"I generall look for a room away from the dinging of the elevator."
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"Ask for a renovated room."
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"West or South sides may have somewhat better views."
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"Ask for a renovated room facing the front of the hotel."
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