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Embassy Suites by Hilton Richmond

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905 Reviews from our TripAdvisor Community

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Showing 902: English reviews
unitedstates
Reviewed 27 July 2015

We stayed 3 nights, 2 rooms. One of the rooms smelled a bit smoky so don't put up with that. Other than that the hotel was clean, nice pool, great breakfast, great evening reception and a very good location.

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Helpful?
Thank whydothis066
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, Thank you for recommending us and for choosing to stay with us! Kind Regards, Kathleen Lyons, General Manager

Conway, SC
Reviewed 26 July 2015 via mobile

We were staying here while attending a wedding. We have always liked staying at Embassy Suites, and this was no exception. Very large rooms, wonderful free breakfast with made to order omelets, fruit, bagels, english muffins, etc. Also, the early evening free drinks and light snacks makes a nice way to relax.

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Helpful?
1Thank SCTravelCouple
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, Great to hear you enjoyed our breakfast and evening reception. Thank you for recommending us. We hope you will return again. Kind Regards, Kathleen Lyons, General Manager

Reviewed 26 July 2015 via mobile

This was an excellent hotel and a great base for my recent business trip. The managers reception had such a great selection of snacks that dinner became just a formality. The staff was friendly and attentive to all my needs. While this hotel has a bit of a classic vibe it is very well maintained and not worn at all....

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1Thank Tampachris25
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, Thank you for recommending us and for choosing to stay with us! We do hope you will return to stay with us again. Kind Regards, Kathleen Lyons, General Manager

Beckley, West Virginia
Reviewed 25 July 2015

Stayed here last week for 1 night and wished we would have stayed somewhere else !! We love to stay in embassy suites because they offer so much more than the average hotel. Our room was so hot it was horrible , turned the air on when we got in the room and it never cooled down , called front...

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Helpful?
Thank tntnn
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, We are disappointed to hear your suite was not acceptable due to a problem with the air conditioning. We apologize for the issue and lack of response, and we will address the matter. We do hope there is a chance you will give us another try when back in Richmond. Please know I can be reached for...

Mount Pleasant, Pennsylvania
Reviewed 24 July 2015

We have stayed here in the past numerous times and there are many reasons why we always return-the staff here are wonderful and the hotel is lovely. The swimming area and hot tub were wonderful and the hot tub itself was actually HOT which was a welcome luxury after a long drive. we ordered room service and our food came...

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Helpful?
Thank Marilyn F
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, We look forward to welcoming you back. Thank you for sharing your thoughts. Best Regards, Kathleen Lyons, General Manager

Luray, United States
Reviewed 24 July 2015

Embassy Suites always is the best place to stay. The hotel is always clean, staff respectful, food and beverages above average. After staying in many other hotels, we have decided to always stay in an Embassy Suites if available.

Review collected in partnership with Embassy Suites Hotels
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Thank Richard T
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, We are pleased to hear you an Embassy Suites fan. We hope to see you again soon! Best Regards, Kathleen Lyons

Reviewed 20 July 2015

I need to go to Richmond for a week every 2 months for business. I usually stayed close to the office, but this time the hotel I used to stayed is fully booked, so I decided to give Embassy suites a try since I had very good experience at Embassy suites in Niagara fall and it's only a 10 more...

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2Thank anonymous7109
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, Thank you for your feedback. We do hope you will decide to return again. I apologize for the service you received when trying to locate a lost item. I am available should you prefer to reach out to me directly at 804 520-1600. Best Regards, Kathleen Lyons, General Manager.

Norfolk, Virginia
Reviewed 19 July 2015

As always, I'm impressed with Embassy Suites. We took a family weekend getaway. Complimentary full breakfast and managers reception were great as always. All staff were very friendly and helpful, especially gentleman at front desk. Don't remember his name but if you go to their website he will be the one pictured at the front desk. Several restaurants and fast...

Review collected in partnership with Embassy Suites Hotels
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Thank sam4short_00
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, thank you for taking the time to post a review. We are glad you enjoyed our spacious suites and we have found our guests do appreciate our Full Breakfast, and the Nightly Evening Reception. We hope you will visit us again if you return to Richmond! Best Regards, Kathleen Lyons, General Manager

Reviewed 18 July 2015

I selected this hotel based on positive reviews on Trip Advisor. Great location, evening reception and breakfast buffet. Spacious rooms with attractive decor. Beautiful atrium and all-around classy property, consistent with the Embassy Suites reputation.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank T5230SIannac
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, thank you for being an Embassy Suites fan! We hope you will visit us again if you return to Richmond. Best Regards, Kathleen Lyons, General Manager

Cleveland, Ohio
Reviewed 16 July 2015

The nice thing about booking a room with Embassy Suites is that you pretty much know what you will get: a suite room, free breakfast with made to order omelets, and a wonderful happy hour with free drinks. My husband loves Embassy for this reason and we were not disappointed. We were particularly impressed with the friendliness of the bar...

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Helpful?
Thank sierradog1
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, thank you for sharing your thoughts and staying with us! We hope to see you again soon. Best Regards, Kathleen Lyons, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 

Additional Information about Embassy Suites by Hilton Richmond

Address: 2925 Emerywood Pkwy, Henrico, VA 23294
Region: United States > Virginia > Henrico
Price Range: $205 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Richmond 3.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Richmond staff and other travellers.
4 questions
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Questions? Get answers from Embassy Suites by Hilton Richmond staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was on the 8th floor (832) and was very very quiet.”
 of 5 bubbles Allstarmom4242, 6 Nov 2016 | Read review
“We stayed on 3rd floor. Slow elevator”
 of 5 bubbles cindys48, 2 Sep 2016 | Read review
“Corner rooms away from atrium are quietest”
 of 5 bubbles jrexmilner, 13 Jul 2016 | Read review
“Look closely at the map to see where rooms are relevant to elevators if distance matters.”
 of 5 bubbles OHWanderingProf, 4 Jul 2016 | Read review
“Get free wifi if you sign up for their free HHonors loyalty program.”
 of 5 bubbles JamieW861, 2 Jul 2016 | Read review
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