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BEST WESTERN Executive Hotel

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1 room 2 adults 0 children
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BEST WESTERN Executive Hotel
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354 Reviews from our TripAdvisor Community

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Showing 348: English reviews
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Baltimore, Maryland
Reviewed 3 days ago NEW

Staff were friendly however there was minor renovations occurring. Overall the rooms were not clean and smelled like smoke. This is a hotel that could be use for short stays but anything longer that 1 night would not be recommended

Review collected in partnership with Best Western
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Helpful?
Thank 352anthonye
Richmond, Virginia
HOTEL’S FAVOURITE REVIEW
Reviewed 18 October 2016

I am in Richmond several days a week for work (most weeks) and have stayed at several mid-range hotels in the last two years. After staying at Best Western Executive Inn the first time, I haven't tried anywhere else. It's location is ideal for wherever one need's to go in Richmond and it's manager, Susan, and her staff are incredibly...

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1Thank SoloTripper66
About Hotel's Favourite Review
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Thank you so much for your kind words! At the Best Western Executive Hotel, we strive for excellence and want to do everything we can to make your stay feel like you are home each time you are in town. We’re making changes here every day and constantly looking for ways to improve; knowing that our efforts are appreciated is...

Falls Church, Virginia
Reviewed 5 days ago NEW

We stay here frequently when we visit our son in Richmond. The hotel is always clean and comfortable and the staff are both pleasant and helpful. The availability of a full laundry room is a real plus.

Review collected in partnership with Best Western
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Thank Suzanne R
Hagerstown, United States
Reviewed 1 week ago

Reasonable, friendly staff. Good breakfast. Great location. Fridays restaurant in the parking lot. Sheets walking distance. Broken elevator and ice machine on second floor. Manager stated they are being fixed soon. Breakfast room should be lager. Didn't hear a sound from neighbors. Beds could be softer. Overall 5 night stay was very good,

Review collected in partnership with Best Western
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Thank 233nealh
Richmond, Virginia
Reviewed 1 week ago

Room was Dirty and costly staff was not friendly overall experience was horrible ! I would not recommend this hotel to anyone of my friend or family! The price was high for such a poor quality hotel. They need to do better

Review collected in partnership with Best Western
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Thank tyrekap
Vienna, Virginia
Reviewed 3 weeks ago

Staff were friendly and personable, but hotel is in need of updating. Bed was hard and uncomfortable. My non-smoking room shared floor with smoking rooms which caused entire floor to reak of cigarette smoke.

Review collected in partnership with Best Western
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Thank Y5516RPmichaelm
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

MichaelM I am sorry about your room being on the smoking floor. It is true that some of our non smoking rooms are on the smoking floor. I do everything I can to combat the battle of the smoke as I like to call it. I have the rooms deep cleaned frequently and have an odor eliminating machine ran in...

POWHATAN
Reviewed 4 weeks ago via mobile

First of all I arrived at almost 5pm to be told my room was not ready. The girl at the front desk opened the eating area since we had food in hand to wait for our room. The so called manager mike I think was his name came down to talk to us. He was very rude and came at...

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Helpful?
1Thank JEANNE M
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

I am sorry for your experience. As you arrived, our housekeeping department had JUST finished cleaning your room. In fact, when my desk agent called me, I was on the floor clearing your room - as I do with rooms to ensure they are ready for the next guest. I did give you a discount based on the information you...

Covington, Virginia
Reviewed 19 March 2017

Was looking for something in the area that wasn't too expensive,but yet not too cheap..This was perfect.. Great location and very clean and well maintained hotel...If I had anything negative about this hotel is that the rooms are small, But if just 1 or 2 people staying its plenty..

Review collected in partnership with Best Western
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Helpful?
Thank Victor B
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

Thanks so much for the review Victor! I hope that your trip home was safe. I hope that you do come back to see us in the future. If you happen to be passing through again, just email me at timothy@JPHospitality.com and I will take care of your reservation for you! Thanks Timothy J Dean General Manager

Reviewed 17 March 2017 via mobile

This was my second stay in this hotel. I chose it because its location was near my daughter, whom I was visiting, and the rates were not unreasonable. While my first stay was uneventful and the room each time was adequate and clean, I was unimpressed with the breakfast. Tasteless scrambled eggs weren't hot, and I noted only one serving...

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Helpful?
Thank Jo K
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

I am sorry for your experience. We do contract with a company outside for our technical support. Unfortunately, you are at their mercy when trying to contact them- just as any other technical support. As for the business center, it seems that a previous guest had unplugged our Ethernet cables and plugged them into their laptop. As most do, they...

Virginia Beach, Virginia
Reviewed 3 March 2017

Just stayed at the Best Western Executive Hotel in Richmond last night and what a wonderful surprise! Never stayed at a Best Western before, usually stay at Hiltons or Embassy Suites, although we have friends who do long car trips and they typically stay at these facilities and have always spoken highly of the chain. I read the reviews on...

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Helpful?
Thank piersonhallmark
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

We love our guests PiersonHallMark. Your comfort is our number on priority. Thank you for the amazing review. We hope that you will come back to us in the future. If you happen to be passing through again, just email me at timothy@JPHospitality.com and I will take care of your reservation for you! Thanks Timothy J Dean General Manager

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Meeting Rooms
Official Description (provided by the hotel)
Convenient West End Location. ... more   less 

Additional Information about BEST WESTERN Executive Hotel

Address: 7007 W Broad St, Henrico, VA 23294-3717
Region: United States > Virginia > Henrico
Price Range: $115 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Executive Hotel 2.5*
Number of rooms: 114
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Also Known As:
Best Western Richmond
Richmond Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Executive Hotel staff and other travellers.
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East Syracuse, New York
4 months ago
East Syracuse, New York
4 months ago
Harrisburg, Pennsylvania
over a year ago

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Questions? Get answers from BEST WESTERN Executive Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have a problem with the room, let them know immediately and they will be happy to move you. Don't just stay and”
piersonhallmark, 3 Mar 2017 | Read review
“Top floor might be quieter.”
davidfD5507HF, 18 Dec 2016 | Read review
“If you are looking for a great place to have an event, this is it!!!!”
charlenew762, 20 Nov 2016 | Read review
“Ask if there are areas of the hotel that do not allow any smoking at all. I don't know if there are but the second floor was horrible.”
Hatteras7x, 1 Oct 2016 | Read review
“Smoking rooms were on the 2nd floor so if want non smoking stay away from 2.”
monicah710, 22 Aug 2016 | Read review
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