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Martin's Chateau Du Lac Hotel

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Avenue du Lac 87, Genval 1332 Belgium
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Traveller (839)
360
Panoramas (11)
Room & Suite (352)

About

Location
Cleanliness
Service
Value
Martin's Chateau du Lac - Martin's Conference & Spa Hotel offers 121 elegant 5 star rooms and a breath-taking landscaped park in the vicinity of Brussels. Featuring extensive wellness and meeting facilities, our hotel is the ideal destination for corporate meetings, incentives, or relaxing retreats. The hotel is a peaceful retreat where you can enjoy an indoor swimming pool, a fitness centre and tennis courts. Martin's Spa BodyWealth wellness centre includes a sauna, solarium and a range of relaxing treatments such as massages and facials. For dining, you can choose between the stylish Genval Les Bains restaurant, bar and tea room, and The Kingfisher casual lounge.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Fishing
Pets Allowed ( Dog / Pet Friendly )
Electric vehicle charging station
Wifi
Hot bath
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Solarium
Steam room
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Seating area
Sofa
Wake-up service / alarm clock
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, Dutch

Location

Full view
51Somewhat walkable
Grade: 51 out of 100
27Restaurantswithin 1 km
1Attractionwithin 1 km
1,389Reviews9Q+A64Room tips
Traveller rating
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Popular mentions
rocteur wrote a review Sep. 2020
Menton, France80 contributions42 helpful votes
Having spent an incredible enjoyable 3 days at Martin's Dream Hotel in Mons, we decided to pay the extra money for for the Great Lake View Room here in Genval What a disappointment. After checking in and having been told that the lift was up the stairs to the left of the reception area, we walked up the stairs but there was no lift, I returned to reception to enquire and was informed it was further along the corridor, the receptionist kindly walked us to the lift. Which was a small walk I'm not sure if the "GREAT" in the room's name pertains to the view or the room but neither was. The lake view was +- 1.5 meters wide window, definitely not a great view that could not be seen from many areas in the room. This room has a bubble bath but the bathroom is quite small, however the bubble bath is a one person bubble bath which works quite well. The bed is a king size bed but the bed is hard and not very comfortable, the bedding is normal and neither the bedding or the bed even resembles a 5 star you will have experienced at other hotels. The WiFi only allows 2 devices connected at once, once you try and connect your tablet as well as the couples two phones you receive a message that you have exceeded the number of allowed connected devices, I have NEVER seen this restriction, we used my 4G phone for my computer and tablet. The bar area in the hotel is closed there is absolutely no ambience. There is not a lot of information from staff or displayed to inform you of where you can get a drink, if any, or where you can buy a bottle of water if any .. As the subject states, this is not a 5 star and this is definitely not worth the price.
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Date of stay: September 2020
Value
Location
Service
Room Tip: don't be fooled by the word 'view' in room name and don't be fooled by 5 star
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Wylie Norwich wrote a review Aug. 2020
United Kingdom33 contributions44 helpful votes
We had been booked in to the Martins Grand Hotel at Waterloo but this they decided to close a day before our arrival due to a large number of cancellations. However they transfered out booking to here at no extra cost and contacted us to let us know. Thus we were expected. Parking appeared to be on street but there was plenty of room nearby. Covid19 precautions were in palce with sanisisers and staff and guests all wearing face coverings We had a lake view room, well partial, as trees blocked some of it but we were there such a short time it was not an issue and perfeclty pleasant. The room had all that was needed, although we had little chance to make use of most of it. Due to roadworks and working out the one way streets in the area we arrived at 17.40. We had a meal booked in Waterloo so had little time to experiance the hotel. There is the lake and walks arroud it which is about as far as I can go. In the late eveing there was quite a lot of noise with people leaving the hotel and getting in to and driving off cars. Breakfast was Covid19 controlled, sanitisers in and out, staff all with face coverings, tables well spread apart, bread in individual paper bags. Check out was efficent. Given the choice I would probably still use the Grand Hotel at Waterloo, but is for reasons other than the standard of this hotel.
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Date of stay: July 2020
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2 Helpful votes
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An_ wrote a review Jun. 2020
1 contribution
No customer friendliness of the staff at all. Nothing was done about our complaint that the air conditioning was not working. We were told this was a general complaint that was known. At checkout we were asked to pay for the room even though we had already done this at check-in. We were not believed and they wanted to take a screenshot of the payment on my mobile. This was a very unpleasant situation. 🤨Because of Corona measures, nothing was arranged at breakfast, everyone got mixed up and everything was touched by anyone.
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Date of stay: June 2020Trip type: Travelled as a couple
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Nicole wrote a review Mar. 2020
Breukelen, The Netherlands7 contributions2 helpful votes
Our reason for choosing this hotel was to have a sporty, healthy weekend away with friends. We could have stayed at other hotels but chose this one because of the gym. We were shocked to find out upon arrival that there was a €30 charge per person to use the gym. What gym charges that much for a simple workout especially a hotel gym! Outrageous!!
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Date of stay: March 2020Trip type: Travelled with friends
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Ruthie1966 wrote a review Jan. 2020
Sheffield, United Kingdom8 contributions5 helpful votes
We stayed at this hotel for two nights and had a wonderful experience here. All the staff are pleasant, the rooms are clean and very comfortable, we slept really well. We’re definitely going to be staying again on our next visit to Genval.
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Date of stay: December 2019Trip type: Travelled with family
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Response from laffut c, Directeur général at Martin's Chateau Du Lac Hotel
Responded Jan. 6, 2020
Dear Mr/s, We thank you very much for your feedback below and are very happy to see you've had a pleasant stay with us. Happy New year to you and hope to see you soon. best regards
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PRICE RANGE
US$114 - US$187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chateau du lac resort, chateau du lac brussels
LOCATION
BelgiumWalloniaWalloon BrabantGenval
NUMBER OF ROOMS
121
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Frequently Asked Questions about Martin's Chateau Du Lac Hotel
Which popular attractions are close to Martin's Chateau Du Lac Hotel?
Nearby attractions include Lake Genval (0.3 km).
What are some of the property amenities at Martin's Chateau Du Lac Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Martin's Chateau Du Lac Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Martin's Chateau Du Lac Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Martin's Chateau Du Lac Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Martin's Chateau Du Lac Hotel?
Conveniently located restaurants include Genval.Les.Bains, L'Amandier, and Chez Pierre & Claude Restaurant.
Are there opportunities to exercise at Martin's Chateau Du Lac Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Martin's Chateau Du Lac Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Martin's Chateau Du Lac Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Martin's Chateau Du Lac Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Martin's Chateau Du Lac Hotel?
The staff speaks multiple languages, including English, French, and Dutch.