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830 St David St N, Fergus, Centre Wellington, Ontario N1M 2L2 Canada
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Traveller (22)
Room & Suite (11)
Dining (4)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-11-06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value
At the Best Western Plus Fergus Hotel you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Fergus Hotel will stand out among other hotels in Fergus,ON. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Fergus Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Free breakfast
Car hire
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Spa
Massage
Salon
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Minibar
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English
247Reviews5Q+A25Room tips
Traveller rating
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4kaz wrote a review Aug. 3
Ontario, Canada34 contributions43 helpful votes
The front desk staff (2 women & 1 man, I think 1 female was the manager) were horrendous. The 1 female, who I think is the manager, was awful with our party & I witnessed the male being awful with another guest on check-out, not returning their cash deposit because friends that lived nearby had visited them in the hotel (not stayed with them). I had emailed the hotel before saying we'd be quite early. There were 3 cars in the parking lot when we arrived, no one in the breakfast room, no one in the lobby. They told us all rooms were occupied so we couldn't check-in early. It is a very small town without transit links, so unless there were hundreds piled into each clown car, she was 100% lying. Unbeknownst of this conversation, my friend arrived half an hour later, and the other lady said to come back at 11:30 to check-in. We went back after that time and the first lady I'd spoken to said there was still not one room, but if we wanted the room 1 hour early, we'd have to pay extra as they'd have to call the cleaning staff in early as they weren't there (PS their Cleaning cart was in the hallway the next morning at 9). Then when the 4 of us did return together to check-in, hours and hours later, the one I think I'd spoken to, the one to tell me the lies earlier, said very rudely that they would be charging me extra for an extra 2 people in the room, assuming we hadn't booked for 4...we had booked for 4, she just was ignorant and hadn't bothered to look. We've stayed there a few times as it's a central meeting point for 4 of us old friends who live far apart to meet up once or twice a year. The room wasn't particularly clean...there was some sticky red thing, like food, on the bathroom wall. As there's now covid + monkeypox (which can survive on improperly cleaned linens and surfaces for days), it didn't make us feel safe. We had dinghy towels enough for 2, not 4. The breakfast was inedible (2 of us looked at the "egg patties", etc, and ate not one morsel). We will not be staying there again.
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Review collected in partnership with Best Western
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sanjeev Rishi, General Manager at Best Western Plus Fergus Hotel
Responded 1 week ago
Dear Karen Orr, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Firstly, I would like to address that we were not lying to you when we said that we were fully booked a previous night, our guests check out at 11- 11:30 am so I am not sure how are we suppose to check you in that early. we clearly remember you asking the manager that there were no cars outside the parking lot so how were we fully booked but I can assure you that guests left at that time when you were asking for a check in as our check out time is at 11 am. The housekeeping staff usually come around that time to clean the rooms and if we have to rush them then we have to charge you as well for an early check in hence, there was a mention about extra charges from the manager upon early check in. Usually we don't even provide that early check in any case but she still offered you with some charges. I have checked with the manager who checked you in she mistakenly mentioned about 4 people in the room as she did not see on the reservation that you booked for 4 and also apologized for that hence not being rude again. I sincerely apologize that you did not enjoy the breakfast and the room was not up to your marks. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 519-843-2100. Sincerely, Sanjeev Rishi Director Best Western Plus Fergus Hotel
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V8812PFpatriciah wrote a review Jul. 2022
Canada4 contributions
NOT RECOMMENDED Girls Getaway. My sister and I stayed at the hotel 04-07 July 2022; check out was 07 July 2022. On the evening of 05 July 2022 at approx. 7:35 pm we went across to Walmart and were back in our room 10-12 minutes later. While we were gone for this very short time, someone gained unauthorized entry to our room. Upon arriving back to our room, on the desk was a pair of men's glasses that did not belong to myself or my sister. We took the glasses to the front desk and complained. Actually identified a guy when we departed our room because he came around the corner and was right behind my sister. Hotel staff checked the camera and said he was going to contact the Manager and explain the situation. Employee spoke with the Manager and she did a further check of the cameras. We were told cameras saw my sister and I leave our room and when we came back. But did not see anyone else. Employee even told us what time we left the room and what time we came back. Employee did move us to a new room. On 06 & 07 July 2022, I asked at the desk if someone came to ask if the Employee(s) found any glasses. The answer was no and apparently the glasses were still at the front desk. Either hotel staff were involved or this guy who went into our room had someone watching the parking lot to see when we drove back into the parking lot. It appears, whoever was involved did not expect us to be back so quickly. Therefore, he forgot to pick up his glasses. Nothing was taken, nothing out of place! Therefore, I believe this perpetrator was up to no good-----camera, listening device, etc. DEFINITELY NOT RECOMMENDED FOR GIRLS' GETAWAY!!!
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sarah O wrote a review Jul. 2022
Ottawa, Canada3 contributions
We stayed here for a few nights in June 2022. Very welcoming staff, clean environment, and included breakfast was decent (our kid was mostly happy the waffle maker was working!). The facility requires a renovation/update and there were unfortunate odors in the building vestibule and in certain areas but otherwise, everything was decent.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mike & Jodi wrote a review Jun. 2022
2 contributions1 helpful vote
We stayed to attend a family wedding. This was the perfect location and the rooms were clean, spacious and comfortable. The breakfast was an added bonus. I would highly recommend for anyone traveling in this area.
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Review collected in partnership with Best Western
Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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mauracameron wrote a review Jun. 2022
London, Canada1 contribution
Great location walking distance to lovely town, shuttles available to Elora. Extremely friendly and helpful staff, very appealing breakfast available with great selection and very reasonable price highly recommend
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Review collected in partnership with Best Western
Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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nicbilley wrote a review May 2022
1 contribution
The hallways smell horrible, but the price was decent in comparison and it’s pretty close to Elora so you can get where you need to go pretty quickly. The staff was decently pleasant, although there were absences at the front desk at certain times, so if you needed something you were out of luck.
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Review collected in partnership with Best Western
Date of stay: May 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Netreader1 wrote a review May 2022
Ottawa, Canada10 contributions5 helpful votes
First, I must point out that the photo of this hotel lobby can be misleading. The "Lobby" area is actually very small. In my opinion, the counter area can only fit three people before they will interfere with each other. This is a two-story hotel. When I walked in my room, I noticed immediately that the carpet showed its age and some patterns were worn out . I couldn't tell if it was clean because the colour was a bit dull. The shower didn't generate the full strength because the faucet couldn't be switched over completely. And the soap was strange because I just couldn't wash off the greasy feeling after I used it. Based on the general hotel condition and my stay, I think the price was a bit inflated. I stayed at Sheraton Fallsview in Niagara Falls recently. The charge for a very good room on the high floor was similar to what I paid for a small room at this hotel. One tip I would like to offer for travelers who will stay at this hotel is that South facing rooms on the second floor could have views blocked by the top/roof of the front entrance. You can still open the window but won't see anything.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jet53599469604 wrote a review Apr. 2022
1 contribution
I would not recommend Best Western to anyone. We were booked to go to a wedding. My wife fell sick so we did the responsible thing and didn't go. We cancelled the day before but they would not refund the $239 because it was at 20 hours and not the 24+ hour period.
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Review collected in partnership with Best Western
Date of stay: April 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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das-yyz wrote a review Apr. 2022
Ajax, Canada21 contributions36 helpful votes
Our room was spotless; bathroom was clean; everything worked well. The breakfast area is well maintained; food selection was good. Room rates are pricey for a BW+. All staff that we encountered were friendly, helpful, and professional.
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Date of stay: April 2022
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tgeerinck1 wrote a review Feb. 2022
1 contribution
This is our second stay at this hotel. Front desk very friendly and competent. Breakfast good. The room was very clean and the bed extremely comfortable. The hotel is very quiet so no doors banging even though one night the hotel was full. Would stay there again.
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Review collected in partnership with Best Western
Date of stay: February 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$165 - US$168 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioCentre WellingtonFergus
NUMBER OF ROOMS
33
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Frequently Asked Questions about Best Western Plus Fergus Hotel
Which popular attractions are close to Best Western Plus Fergus Hotel?
Nearby attractions include St.joseph Catholic Church,fergus (0.2 km).
What are some of the property amenities at Best Western Plus Fergus Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Best Western Plus Fergus Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Plus Fergus Hotel?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Best Western Plus Fergus Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Fergus Hotel?
Conveniently located restaurants include The Horizon Restaurant, The Fry Shack - Kraemer's, and Golden Fish & Chips.
Are there opportunities to exercise at Best Western Plus Fergus Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Fergus Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Fergus Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Is Best Western Plus Fergus Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.