The front desk staff (2 women & 1 man, I think 1 female was the manager) were horrendous. The 1 female, who I think is the manager, was awful with our party & I witnessed the male being awful with another guest on check-out, not returning their cash deposit because friends that lived nearby had visited them in the hotel (not stayed with them). I had emailed the hotel before saying we'd be quite early. There were 3 cars in the parking lot when we arrived, no one in the breakfast room, no one in the lobby. They told us all rooms were occupied so we couldn't check-in early. It is a very small town without transit links, so unless there were hundreds piled into each clown car, she was 100% lying. Unbeknownst of this conversation, my friend arrived half an hour later, and the other lady said to come back at 11:30 to check-in. We went back after that time and the first lady I'd spoken to said there was still not one room, but if we wanted the room 1 hour early, we'd have to pay extra as they'd have to call the cleaning staff in early as they weren't there (PS their Cleaning cart was in the hallway the next morning at 9). Then when the 4 of us did return together to check-in, hours and hours later, the one I think I'd spoken to, the one to tell me the lies earlier, said very rudely that they would be charging me extra for an extra 2 people in the room, assuming we hadn't booked for 4...we had booked for 4, she just was ignorant and hadn't bothered to look. We've stayed there a few times as it's a central meeting point for 4 of us old friends who live far apart to meet up once or twice a year. The room wasn't particularly clean...there was some sticky red thing, like food, on the bathroom wall. As there's now covid + monkeypox (which can survive on improperly cleaned linens and surfaces for days), it didn't make us feel safe. We had dinghy towels enough for 2, not 4. The breakfast was inedible (2 of us looked at the "egg patties", etc, and ate not one morsel). We will not be staying there again.…
NOT RECOMMENDED Girls Getaway. My sister and I stayed at the hotel 04-07 July 2022; check out was 07 July 2022. On the evening of 05 July 2022 at approx. 7:35 pm we went across to Walmart and were back in our room 10-12 minutes later. While we were gone for this very short time, someone gained unauthorized entry to our room. Upon arriving back to our room, on the desk was a pair of men's glasses that did not belong to myself or my sister. We took the glasses to the front desk and complained. Actually identified a guy when we departed our room because he came around the corner and was right behind my sister. Hotel staff checked the camera and said he was going to contact the Manager and explain the situation. Employee spoke with the Manager and she did a further check of the cameras. We were told cameras saw my sister and I leave our room and when we came back. But did not see anyone else. Employee even told us what time we left the room and what time we came back. Employee did move us to a new room. On 06 & 07 July 2022, I asked at the desk if someone came to ask if the Employee(s) found any glasses. The answer was no and apparently the glasses were still at the front desk. Either hotel staff were involved or this guy who went into our room had someone watching the parking lot to see when we drove back into the parking lot. It appears, whoever was involved did not expect us to be back so quickly. Therefore, he forgot to pick up his glasses. Nothing was taken, nothing out of place! Therefore, I believe this perpetrator was up to no good-----camera, listening device, etc. DEFINITELY NOT RECOMMENDED FOR GIRLS' GETAWAY!!!…
We stayed here for a few nights in June 2022. Very welcoming staff, clean environment, and included breakfast was decent (our kid was mostly happy the waffle maker was working!). The facility requires a renovation/update and there were unfortunate odors in the building vestibule and in certain areas but otherwise, everything was decent.
We stayed to attend a family wedding. This was the perfect location and the rooms were clean, spacious and comfortable. The breakfast was an added bonus. I would highly recommend for anyone traveling in this area.
Great location walking distance to lovely town, shuttles available to Elora. Extremely friendly and helpful staff, very appealing breakfast available with great selection and very reasonable price highly recommend
The hallways smell horrible, but the price was decent in comparison and it’s pretty close to Elora so you can get where you need to go pretty quickly. The staff was decently pleasant, although there were absences at the front desk at certain times, so if you needed something you were out of luck.
First, I must point out that the photo of this hotel lobby can be misleading. The "Lobby" area is actually very small. In my opinion, the counter area can only fit three people before they will interfere with each other. This is a two-story hotel. When I walked in my room, I noticed immediately that the carpet showed its age and some patterns were worn out . I couldn't tell if it was clean because the colour was a bit dull. The shower didn't generate the full strength because the faucet couldn't be switched over completely. And the soap was strange because I just couldn't wash off the greasy feeling after I used it. Based on the general hotel condition and my stay, I think the price was a bit inflated. I stayed at Sheraton Fallsview in Niagara Falls recently. The charge for a very good room on the high floor was similar to what I paid for a small room at this hotel. One tip I would like to offer for travelers who will stay at this hotel is that South facing rooms on the second floor could have views blocked by the top/roof of the front entrance. You can still open the window but won't see anything. …
I would not recommend Best Western to anyone. We were booked to go to a wedding. My wife fell sick so we did the responsible thing and didn't go. We cancelled the day before but they would not refund the $239 because it was at 20 hours and not the 24+ hour period.
Our room was spotless; bathroom was clean; everything worked well. The breakfast area is well maintained; food selection was good. Room rates are pricey for a BW+. All staff that we encountered were friendly, helpful, and professional.
This is our second stay at this hotel. Front desk very friendly and competent. Breakfast good. The room was very clean and the bed extremely comfortable. The hotel is very quiet so no doors banging even though one night the hotel was full. Would stay there again.