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Santa Cruz Village Hotel

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Santa Cruz Village Hotel
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294 Reviews from our TripAdvisor Community

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There are newer reviews for Santa Cruz Village Hotel
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Showing 249: English reviews
Chichester, United Kingdom
Reviewed 27 May 2015

Very friendly, like a family run hotel. Staff very helpful and friendly. Food good 4 course evening meal and typical Maderian. Very convenient for buses and a short walk to the promenade. Bus to Funchal takes about 30 minutes.

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2Thank marye24
Brighton, United Kingdom
Reviewed 3 May 2015

Not a 4star hotel. No kettle or tea/coffie in rooms .unable to get drinks of any kind or snacks in the day. bed made but room not vacuumed ,also bathroom was never cleaned but did have clean towels daily. Food ok but no chouce, you had to take it or leave it. Staff good but still would not recommend this...

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3Thank james b
Glasgow, United Kingdom
Reviewed 11 April 2015

Very good value, very good service and extremely helpful with problems. Breakfast not great. Rooms have a terrible locking system which involves your room key and the electrical supply to your room, meaning that if you are sharing with anyone who falls asleep you need to leave them with no power supply to gain entrance back to the room. They...

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2Thank InaDisguise
Paulo C, Gerente at Santa Cruz Village Hotel, responded to this review

Thank you very much for your comments. This management only start the operations on the 1st of april and we hope to change a lot of procedures in this hotel. Is why we need your comments to improve our management and give better service. Regards

Swansea, United Kingdom
Reviewed 23 March 2015

We stayed here for 3 nights. March 2015 It was a very friendly hotel, lovely staff (with great English which put us to shame) and very clean with bedding and towels changed every day. Great wifi in the bar but none available in the rest of the hotel. As others have mentioned, parts of the hotel would benefit from a...

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3Thank Fiona S
Gosport
Reviewed 18 March 2015

We enjoyed our time here. We thought good three star rather than four only because it was a little worn in places. However although the towels may have been a bit thin they were beautifully clean and changed daily. Lovely helpful ladies in reception nothing too much trouble and public areas small but magic. Also very close and level into...

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4Thank david_coe21
Northfleet, England, United Kingdom
Reviewed 12 March 2015

I have read some of the reviews on this hotel and quite honestly wonder if they stayed at the same place!!! It appears that some people have champagne tastes on lemonade money!!!! We found the hotel to be great value and I am sure that once upon a time it was worthy of its 4 stars, We received the 4...

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7Thank Alison N
Reviewed 10 March 2015

Just returned from our second visit here and for the price you cannot knock it. It is a bit worn at the seams and could do with some redecoration and new carpets but everywhere was clean, the rooms were a good size and also cleaned everyday, with clean towels also provided daily. it's proximity to the airport is close, around...

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2Thank Stephen B
Ruthin, United Kingdom
Reviewed 3 March 2015

40 bedded hotel. Clean and tidy. Restaurant food not very good although the waiter was fine. We only had dinner here once preferring to eat out after sampling their wares. Breakfast very repeatative - horrible frankfurter type sausages, beans and either fried or scrambled eggs. Wafer thin ham and cheese slices. Synthetic orange juice. Plus point - the bread was...

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1Thank bordoli
Boness
Reviewed 22 February 2015

We just got back from here this morning. The hotel is very basic and in general need of refurbishment but is very clean and staff helpful. Santa Cruz itself is a bit run down not much to do here at all. We went into Funchal a few times which has much more tourist feel. Overall we enjoyed it but dont...

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1Thank Linda W
Qawra, Malta
Reviewed 9 February 2015

We stayed at the Santa Caterina in February 2015. I would say it is a basic hotel but the rooms are very clean and the Staff are very helpful and friendly. It is a bit out of the way from Funchal but we book a few trips to see the island and there was no problem. It is close to...

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3Thank lollysbar

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Public Wifi
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Lounge at Santa Catarina Hotel has 40 rooms, each equipped with private bathroom, TV, telefone and individual balconies. The hotel has its own bar and restaurante, reading lounge, billiard room, conference room, swimming pool and private parking garage. We are located right in the center of Santa Cruz, with the beach only 2 minutes walk from the hotel and for the golf lovers the PGA Golf course of Santo da Serra is only 15 minutes away by car. ... more   less 

Additional Information about Santa Cruz Village Hotel

Address: Rua Bom Jesus 22, Santa Cruz, Madeira 9100-152, Portugal (Formerly Hotel Santa Catarina)
Region: Portugal > Madeira Islands > Madeira > Santa Cruz
Price Range: $91 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Santa Cruz Village Hotel 4*
Number of rooms: 40
Reservation Options:
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Also Known As:
Hotel Santa Catarina
Santa Catarina Cruz
Santa Cruz Village Hotel Madeira, Portugal
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Questions & Answers

Here's what travellers have asked, with answers from Santa Cruz Village Hotel staff and other travellers.
19 questions
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Questions? Get answers from Santa Cruz Village Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“beware they cancel your booking with 5 days notice”
 of 5 bubbles Bazmac15, 25 Sep 2016 | Read review
“Front to he left of the entrance.”
 of 5 bubbles 361paulinee, 24 Sep 2016 | Read review
“High floor overlooking the pool.”
 of 5 bubbles 855tonyh, 3 Sep 2016 | Read review
“ask for a fan for your room, no air conditioning”
 of 5 bubbles lolandkev, 20 Jul 2016 | Read review
“Annoying noise from external fans but they moved us no problem”
 of 5 bubbles janetl307, 17 Jul 2016 | Read review
5 of 5