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Vila Gale Santa Cruz

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930 Reviews from our TripAdvisor Community

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Showing 504: English reviews
Somerset
Reviewed 1 week ago NEWvia mobile

My patner kindly booked this for my 🎉birthday 🎈we had a fantastic time room was amazing part sea view /gardens our room was 1111 . The gardeners do a amazing job 🌺🌸🌼🌾🌷🍁🌹. Breakfast was so lovely and soooo much choice it was amazing ... totally spotless and staff very friendly ...especially breakfast staff couldn't do enough for you . we...

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Helpful?
Thank Alybongo65
VilaGaleHotels, Diretor-Geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, We were very proud to read that your stay at the Vila Galé Santa Cruz exceeded your expectations. Now you know where to stay at your birthday (and other special times). It was a pleasure to welcome you and hope to see you again soon. Best regards José Miguel Oliveira Martins General Manager

Reviewed 1 week ago NEWvia mobile

Was a lovely hotel with warm, friendly and helpful staff, would highly recommend for a quiet break although we did go December so don't know about peak season. Pic shows the beautiful sunrise view from what was our room.

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Helpful?
Thank Hayleylil
VilaGaleHotels, Diretor-Geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, Thank you for taking some time to share your stay at the Vila Galé Santa Cruz, specially on how our teams effort provided you a good experience. As you very well putted, in a peak season it also a quiet break (Santa Cruz is a destination to relax) but more crowded. Hope to welcome you again soon. Best...

Scotland
Reviewed 1 week ago

We stayed in a pool / sea view room on the second floor from 2-9 January on an all inclusive basis. The room was comfortable with a modern bathroom and decent sized balcony. We had an additional bed for my son , the main bed was a super king sized double. The buffet had a limited choice which was understandable...

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Helpful?
Thank thommoScotland
VilaGaleHotels, Diretor-Geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, Thank you very much for writing such a detailed review on your stay at the Vila Galé Santa Cruz for it helps better than any photo or hotel description for other future guests and, of course, for yourself to remind the time you had and return for more holidays (and fishing). Hope to welcome you back soon and...

Kingston-upon-Hull, United Kingdom
Reviewed 2 weeks ago

The hotel was always spotlessly clean & the rooms comfortable & regularly cleaned.We were lucky to get a sea view & also a great view of the airport runway for landing/taking off.The aircraft noise didn't bother us that much but it may some people.The staff were very friendly & helpful.The downsides were the entertainment & the food which I guess...

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Helpful?
1Thank Ian H
VilaGaleHotels, Diretor-Geral at Vila Gale Santa Cruz, responded to this review

Dear Mr. Ian, Thank you for writing a review about your stay at the Vila Galé Santa Cruz. We regret that your stay was not completely up to your expectations. As for the food situations, I passed now the information to our kitchen team since you were the only guest that passed these remarks so that they can apply preventive...

Motcombe, United Kingdom
Reviewed 2 weeks ago via mobile

What a lovely week in a wonderful hotel with 1st class staff. We'd never been away for Christmas but were not disappointed with this multi-national hotel or the beautiful island of Madeira. We stayed AI so ate & drank far too much, but we just couldn't help ourselves, it was so good! Even being close to the airport didn't matter,...

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Helpful?
Thank KarenAndrews
VilaGaleHotels, General Manager at Vila Gale Santa Cruz, responded to this review

Dear Mrs. Andrews, It was a pleasure to know that you have given the pleasure of your visit in such a special season. We were very happy that the stay at the Vila Galé Santa Cruz exceeded your expectations. All the team wishes you a Happy New Year and hope to have you back soon. Best regards José Miguel Oliveira...

London, United Kingdom
Reviewed 2 weeks ago

Stayed over Christmas 2016 on all-inclusive basis. The rooms and grounds are well kept, warm and comfortable. The gym is well equipped with mats for stretching and yoga. In terms of food, breakfast was the weak link and forgettable but lunch and dinner were a treat with a variety of fresh, local ingredients being used. The staff are friendly and...

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Helpful?
Thank 131visiting
VilaGaleHotels, General Manager at Vila Gale Santa Cruz, responded to this review

Dear Guest, It was a privilge for us to be chosen to pass a special season such as Christmas. Thank you very much for taking time to write a review on the Vila Galé Santa Cruz and its surroundings. We wish you a Happy New Year and hope to see you again soon. Best regards José Miguel Oliveira Martins General...

Derbyshire, United Kingdom
Reviewed 2 weeks ago

This hotel must be one of the best we have ever stayed in the staff are great service great nothing was too much to ask for . Food was excellent especially the lunch and dinner meals , The rooms were cleaned every day with clean towels

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Helpful?
Thank O717QVsteve
VilaGaleHotels, Diretor-Geral at Vila Gale Santa Cruz, responded to this review

Dear Mr. Steve, It is reviews like yours that makes us proud of our work and live up to our motto: "Allways close to you". Thank you. We wish you a Happy New Year and hope to welcome you again soon. Best regards José Miguel Oliveira Martins General Manager

Cardiff, United Kingdom
Reviewed 2 weeks ago

Took the local bus from Funchal to Santa Cruz. Had a wander around Santa Cruz and decided to have a look around this hotel. Very friendly staff, beautiful hotel, well priced and mainly all inclusive. About 30 mins away from Funchal but has its own hotel bus. Staff really friendly and helpful

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Helpful?
Thank Judith C
VilaGaleHotels, Diretor-Geral at Vila Gale Santa Cruz, responded to this review

Dear Mrs. Judith, Thank very much for writing a review, despite the fact that you did not (yet) come to enjoy a stay at the Vila Galé Santa Cruz. Your visit gave a small saple of what you can enjoy. We wish you a Happy New Year and hope to welcome you soon. Best regards José Miguel Oliveira Martins General...

Reviewed 3 weeks ago via mobile

I don't like to put reviews whilst only part way through my hoildays but after reading some of the downing reviews for this hotel before we arrived I was slightly put off Location isn't bad you're just a few minutes from the airport set between a large pebbled beach and the small town of Santa Cruz be warned tho it's...

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Helpful?
Thank cbuss
VilaGaleHotels, Diretor-Geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, First of all thank you for taking time while still holiday to write a review about the Vila Galé Santa Cruz. It is a priceless gesture. It was great to know that you are enjoying your stay and specially the recognition of the effort of this team which is proud of of the experiences they provide our guests....

Bridgnorth, United Kingdom
Reviewed 4 weeks ago

Staff excellent as were public areas, reception staff were very helpful indeed. The public areas shone and were very festive and luxurious making you feel you were indeed on holiday. The indoor pool was lovely as it was mid December we had it to ourselves. Our room was clean and comfortable even though we were overlooking the car park. As...

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Helpful?
Thank HeatherKeeling

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Room Service
  • Breakfast included
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Breakfast included
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
This beach hotel in Santa Cruz (Madeira) is situated directly beside the sea. Funchal is just 15 minutes away, while Funchal airport is only 5 minutes from the hotel. The promenade and the aqua park are also nearby. There are also stony and pebble beaches in the area. The hotel, which was built in 2006, has a total of 262 room on 4 floors, where we feature 4 junior suites suitable for families. The hotel offers a fully air-conditioned environment with spacious lobby, lifts, 24-hour reception, hotel safe, three bars, two restaurants and parking facilities. It has congress centre (890 m²), room and laundry services, as well as a kids club and games room. All rooms with en suite bathroom, balcony, air conditioning, individually adjustable central heating, direct dial phone, clock, satellite TV, CD / DVD player, radio, safe deposit box, hair-dryer, fax / modem connection, minibar, electronic security lock and 24 hour-room service. It offers an outdoor swimming pool for adults and children, indoor swimming pool (for a fee) and spa facilities with Jacuzzi, sauna, steam room / Turkish bath, Vichy room, a gym, studio for classes, 4 massage and treatments rooms, physician's office. The nearest golf course is only 10 minutes away and the hotel provides a golf desk and clubs closet. A breakfast buffet is served each morning. Lunch and dinner may be eaten from a buffet or a la carte. The following are all accepted as methods of payment: American Express, MasterCard and VISA. There is a transfer service to Funchal available. ... more   less 

Additional Information about Vila Gale Santa Cruz

Address: Rua Nova de Sao Fernando 5, Santa Cruz, Madeira 9100-173, Portugal
Region: Portugal > Madeira Islands > Madeira > Santa Cruz
Price Range: $122 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vila Gale Santa Cruz 4*
Number of rooms: 262
Reservation Options:
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Also Known As:
Vila Gale Santa Cruz Hotel Santa Cruz
Vila Gale Hotel Santa Cruz
Santa Cruz Vila Gale
Vila Gale Madeira
Vila Gale Santa Cruz Madeira, Portugal
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Questions & Answers

Here's what travellers have asked, with answers from Vila Gale Santa Cruz staff and other travellers.
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Questions? Get answers from Vila Gale Santa Cruz staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Has its own mini bus to Funchal”
 of 5 bubbles 516judithc, 29 Dec 2016 | Read review
“Request to over look the pool then you will have a sea view.”
 of 5 bubbles HeatherKeeling, 17 Dec 2016 | Read review
“Very close to airport, fabulous view of the aircraft landing. Lovely path to walk alongside the beach. ”
 of 5 bubbles caelsworth, 13 Dec 2016 | Read review
“If you want a pool view room you will have to pay extra. Ask for a room overlooking village towards the airport for best views at no extra cost. The hotel is only four stories high, I prefer 3rd or 4th floor. Room 3062 Has lovely views.”
 of 5 bubbles maureenc700, 19 Nov 2016 | Read review
“Sea and pool view”
 of 5 bubbles mhedzisoc, 15 Nov 2016 | Read review
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