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Vila Gale Santa Cruz

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959 Reviews from our TripAdvisor Community

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Showing 520: English reviews
Reviewed 19 February 2015

Weather just right at 15-18 degrees. No rain and lots of sun. The Hotel was excellent and the staff could not do enough for us. Luckily we went in Carnival week both in Funchal and Santa Cruz. Great fun and easy to get a good view. Car hire good but need to have a good engine size if you want...

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Thank dacsue
Chiang Mai, Thailand
Reviewed 21 January 2015

We stayed at this hotel as a couple. We had a room on the first floor in the corner and had a great view of the sea. The room was spacious and modern, we did however have a few issues with the fittings in the room, for the first two days the only programs we could find on the TV...

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7Thank Noodle1990
Harrogate, United Kingdom
Reviewed 21 January 2015

Wonderful hotel in a supurb location, Santa Cruz is a small town with a lovely atmosphere. The hotel was spotlessly clean and the staff were lovely, nothing was too much trouble. We upgraded to a sea view so glad we did. The food was excellent. The hotel was quiet during our stay just before Christmas and we were Lucky enough...

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1Thank Sallyb520
Brussels
Reviewed 17 January 2015

I spent a good week in this hotel with a friend, as a base for exploring the island and some walking tours. The room had a good size, excellent view from the seaside balcony. Bed, mattress, pillow were all of all good quality - we slept very well. WLAN was weak and unreliable in our room but decent in the...

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2Thank Zwenn
north wales uk
Reviewed 11 January 2015

We stayed here after reading brilliant reviews instead of our usual pestana hotel in Funchal... Big mistake!we stayed new year week and I guess the manager was on holiday as he didn't reply to my four pages complaints letter or maybe the receptionist o Put it in the recycling bin so he wouldn't have to read it !!anyway the positives...

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2Thank pinkladyNorthWalesUk
barnstaple
Reviewed 7 January 2015

Just returned from the Vila gale after a week's stay. From the onset of our arrival we had issues with the hotel. Firstly, when we arrived, the room we were allocated had an unpleasant odour so asked if we could be moved. After queuing at reception 3 times to be dealt with, eventually we were allocated a new room but...

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6Thank carrieandgeorge
Cardiff, Wales, United Kingdom
Reviewed 3 January 2015

Just spent our 1 st ever Christmas and new yr away from UK. We have stayed at Vila Gale on 2 previous hols during the summer of 08 and 09. The staff are amazingly helpful and kind Bruno, Sandra, Emanuel to name a few but ALL are included in my praise Only negative-- PLEASE turn off Jazz! Its rather like...

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2Thank Sarah W
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Mrs. Sarah, The returning guest is the best recognition we have for our effort to please those who visit us. Specially in the name of those you mentioned, thank you very much for your words. We are eager to welcome you back soon, once again. Best regards José Miguel Oliveira Martins General Manager

Reviewed 3 January 2015 via mobile

Stayed a week, room clean, beds hard, nice pool gym and sauna, right by airport good location. Food basic not much choice. Staff lovely. Whats with the piano music and the constant jazz played all day! Drove me mad! The entertainment was two people screaming down karaoke system singing the same songs every other day - had to keep chasing...

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2Thank Kiwee24
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, We were sad to the fact that there were issues that we were not up to your expectations. As for the decor of the hotel, we understand that when it comes to individual taste, it is not consensual. For the other mentioned items will be analized in order to be corrected for those are points that must be...

Izegem, Belgium
Reviewed 2 January 2015

We really enjoyed staying there. Good service, nice and clean rooms, excellent breakfast, friendly personal.... We certainly recommend this hotel. When you stay in Santa Cruz, you need a car to visit the island.

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Thank rosita2015
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Mrs. Rosita, We always appreciate the feedback received and feel rewarded that you enjoyed your stay. Thank you very much for recommending us. We will be waiting for your return to the Vila Galé Santa Cruz. Best regards José Miguel Oliveira Martins General Manager

janmobile
Reviewed 27 December 2014

5 minutes from the airport terminal. The hotel is welcoming and comfortable. The public rooms are modern and fastidiously clean. The washrooms, amongst the best I've seen. The All Inclusive is great value including the spa facilities. The drinks included are very acceptable, and the food was great. At lunchtime we were offered the a la caret menu as the...

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Thank janmobile
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, It is very fullfiling for us to know that we exceeded your expectations. That makes us very proud and makes us live up to our motto which is "allways close to you". We hope to welcome you back soon at the Vila Galé Santa Cruz. Best regards José Miguel Oliveira Martins General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This beach hotel in Santa Cruz (Madeira) is situated directly beside the sea. Funchal is just 15 minutes away, while Funchal airport is only 5 minutes from the hotel. The promenade and the aqua park are also nearby. There are also stony and pebble beaches in the area. The hotel, which was built in 2006, has a total of 262 room on 4 floors, where we feature 4 junior suites suitable for families. The hotel offers a fully air-conditioned environment with spacious lobby, lifts, 24-hour reception, hotel safe, three bars, two restaurants and parking facilities. It has congress centre (890 m²), room and laundry services, as well as a kids club and games room. All rooms with en suite bathroom, balcony, air conditioning, individually adjustable central heating, direct dial phone, clock, satellite TV, CD / DVD player, radio, safe deposit box, hair-dryer, fax / modem connection, minibar, electronic security lock and 24 hour-room service. It offers an outdoor swimming pool for adults and children, indoor swimming pool (for a fee) and spa facilities with Jacuzzi, sauna, steam room / Turkish bath, Vichy room, a gym, studio for classes, 4 massage and treatments rooms, physician's office. The nearest golf course is only 10 minutes away and the hotel provides a golf desk and clubs closet. A breakfast buffet is served each morning. Lunch and dinner may be eaten from a buffet or a la carte. The following are all accepted as methods of payment: American Express, MasterCard and VISA. There is a transfer service to Funchal available. ... more   less 

Additional Information about Vila Gale Santa Cruz

Address: Rua Nova de Sao Fernando 5, Santa Cruz, Madeira 9100-173, Portugal
Region: Portugal > Madeira Islands > Madeira > Santa Cruz
Price Range: $131 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vila Gale Santa Cruz 4*
Number of rooms: 262
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Also Known As:
Vila Gale Santa Cruz Hotel Santa Cruz
Vila Gale Hotel Santa Cruz
Santa Cruz Vila Gale
Vila Gale Madeira
Vila Gale Santa Cruz Madeira, Portugal
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Questions & Answers

Here's what travellers have asked, with answers from Vila Gale Santa Cruz staff and other travellers.
72 questions
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Questions? Get answers from Vila Gale Santa Cruz staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a sea/pool view room when booking if possible as it was a costly upgrade once at the hotel.”
 of 5 bubbles W3984UQdavidw, 28 Mar 2017 | Read review
“Most rooms very nice, many have sea view. 3055 has massive double bed and decent view.”
 of 5 bubbles PandacoBarnsley, 23 Mar 2017 | Read review
“All rooms are good but there are some with sea views or pool views!”
 of 5 bubbles 79Mike, 23 Mar 2017 | Read review
“sea view worthy paying extra”
 of 5 bubbles jandlUk, 7 Mar 2017 | Read review
“Facing the sea”
 of 5 bubbles W5608HJemmam, 6 Mar 2017 | Read review
5 of 5