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Auckland's Waitakere Estate, Heritage Boutique Collection

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207 Reviews from our TripAdvisor Community

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Showing 198: English reviews
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Success, Australia
Reviewed 6 days ago NEW

The staff are wonderful and very helpful. We come back here time and time again. The room is lovely especially the double aspect windows and view of Auckland. If you want modern this is not the place for you. It is of the period, clean comfortable and quiet.

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Helpful?
Thank Carole P
Waitakere City, New Zealand
Reviewed 1 week ago

Wonderful service, excellent room, awesome views. We will be back. The decor is quaint, arriving along the long driveway, then around the building is an attraction in it's own right. Staff were wonderful. Breakfast simple but very good.

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Thank BMoniqueB
Reviewed 2 weeks ago

Appalling service, appalling place, dirty old unwelcoming. You will not be pleased when you finally get down the driveway. The receptionist was rude on the phone and rude in person. I was horrified this place is operating!

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Thank AM H
Auckland, New Zealand
Reviewed 2 weeks ago

I cannot thank the hotel enough for making my 50th birthday celebration absolutely amazing. From the time I began planning my "do", the hotel and Vicky in particular, went out of their way to accommodate us and put up with the many changes I made re number of guests etc. The bush walks are great, the gardens extraordinary and lazing...

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Thank lucyelizabeth2017
Warkworth, New Zealand
Reviewed 2 weeks ago via mobile

We unfortunately only spent one night here and wished it was longer. Both my husband and I were impressed from the minute we drove down the driveway lined by trees and native bush. This hotel oozes character with breathtaking views from every angle and lovely camellia lined gardens. The staff were welcoming, friendly and informative from the minute we arrived....

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Thank kylee r
Kent, United Kingdom
Reviewed 2 weeks ago

The staff were lovely and treated us well. We dined every night at the restaurant (5 nights) and it was very, very good, as were the breakfasts. Ok, so the décor is a little dated, looks a bit like the 1970s, but the rooms are still well appointed with nice big showers, and the bush setting it to die for....

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Thank Loones
Reviewed 3 weeks ago via mobile

I can undoubtedly say that this place is amazing. The room, the food, and especially the staff bent over backwards to help us. My partner is in a wheelchair and he lady we dealt with, Madeline, was nothing short of brilliant. I can't rate this place highly enough!!

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Helpful?
Thank Jo B
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

We do appreciate your review and we are pleased you enjoyed our Hotel and customer service.

Auckland, New Zealand
Reviewed 3 weeks ago

My bride had recently booked two night accommodation at this venue and the staff were well aware of this and she was to be at a wedding just down the road at 15.30 pm.No one took the time to inform her that the gates to gain access back to the estate are locked at 11pm and this drive way about...

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Thank Kiwidemon
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

Thank you for your review and we sincerely apologise for your experience on your return to the Hotel. We regret the means of after hours access to the Hotel was not fully explained to you and would appreciate it if you could contact Reg at the Hotel with the actual date of your arrival.

Christchurch, New Zealand
Reviewed 4 weeks ago

A family 90th birthday required something special and High tea at Waitakere Estate was just the ticket. We had very attentive staff, the birthday 'girl' had a special plate with 'Happy Birthday' enscribed around the rim of her plate in chocolate (this had not been pre-arranged) and she had an individual cake stand of goodies with the rest of the...

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Thank CathyandKen O
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

We thank you for taking the time to write a review about your High tea experience at our Boutique Hotel. We are pleased you enjoyed the food and our teams service at your recent High tea function.

Reviewed 4 weeks ago via mobile

The staff was very unprofessional and customer service was poor. I only met one staff as I checked in late and checked out early. Vicki(she is not the one I met) the receptionist and I had conversation on the phone and she said she will ask one of their staff to be there when I asked for an early check...

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1Thank Amy L
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

Thank you for your feedback. Being a Boutique Hotel we do not operate a 24 hour reception. To accommdoate any guests with an early morning checkout we do generally finalise guest bills the evening before departure. We do regret that an error was made by the staff member who preocessed this checkout and note this has been rectified.

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Pool
  • Restaurant
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Heritage Boutique Waitakere Estate is set in a stunning rainforest setting only 30 kilometres from Auckland City and the Airport. The property is a 21 room 4 star boutique hotel with restaurant and lounge bar facilities. The hotel's ridge top setting provides magnificent views of the surrounding rainforest and of Auckland City. There are extensive bush walking options on-site and in the surrounding Waitakere Ranges Heritage Park. The spectacular West Coast beaches are also neraby. ... more   less 

Additional Information about Auckland's Waitakere Estate, Heritage Boutique Collection

Address: 573 Scenic Drive, Waiatarua 0650, New Zealand
Region: New Zealand > North Island > Auckland Region > Waiatarua
Price Range: $169 - $755 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Auckland's Waitakere Estate, Heritage Boutique Collection 4*
Number of rooms: 21
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Also Known As:
Auckland`s Waitakere Estate Hotel Waiatarua
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Questions & Answers

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Omokoroa Beach, New Zealand
1 month ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 1 is the best- two windows- one a view into the city, the other into the bush”
 of 5 bubbles BMoniqueB, 13 Feb 2017 | Read review
“Go somewhere else”
 of 5 bubbles Kiwidemon, 30 Jan 2017 | Read review
“The deluxe rooms have been upgraded and are suitable for singles or doubles. Plan to dine out, though maybe my review will make a diff?”
 of 5 bubbles Mamabr, 4 Jan 2017 | Read review
“Room 1 is right next to the dinning room, second floor and great view.”
 of 5 bubbles Strez13, 11 Dec 2016 | Read review
“Ask for a room with a view”
 of 5 bubbles Europahol, 6 Nov 2016 | Read review
5 of 5