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Ona El Marques

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256 Reviews from our TripAdvisor Community

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Showing 207: English reviews
Durham, United Kingdom
Reviewed 27 October 2016 via mobile

Time to get away from the chaos of work and all the rain and yes El Marques fits the bill. Beautiful apartment, two beds, two bathrooms (much easier with kids) and a very nice lounge dinner with great balcony and stunning views. Kitchen was small as we enjoy cooking but had everything we needed. Staff were so helpful - nothing...

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Helpful?
2Thank GibbsBlackCat
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr GibbsBlackCat Let me thank you for the time spent on your comment and for sharing it with all TripAdvisor travellers. It is always a pleasure to see firsthand the satisfaction of all our customers and to know that in your specific case we have achieved our ultimate aim. This encourages us to keep working on the same basis...

London, United Kingdom
Reviewed 24 October 2016

So we stopped in this hotel for nearly a week, and we had good and pleasant stay. On arrival we parked nearby, so if you drive there you can find a lot of nearby spots to park your car, usually more busier in evening, so nearly no spots, at day time you can have more chances :) We went to...

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2Thank akrasnovskis
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr/Mrs akrasnovskis We would like to thank you for the time spent in sharing your opinion through TripAdvisor. We are sure that your comments will help other users to enjoy their stay with us even more. The whole Ona El Marqués team strives daily to fulfill the wishes of our guests and our ultimate reward is customer satisfaction. We...

Bothwell, United Kingdom
Reviewed 22 October 2016

Having read about the various changes made, we quite looked forward to our annual visit . Apart from changes so far to the apartments (Mainly bedrooms) there are changes throughout the site. The most important being The restaurant and bar area. The food quality was excellent and prices very good. The staff are extremely friendly as always and fortunately are...

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2Thank SirStubby1
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr SirStubby1, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely,

England
Reviewed 19 October 2016

We had a 2 bed appartment in this resort which was well equipped and had a good kitchen with cooker, microwave and washing machine if you felt inclined. The resort is uphill out of the centre of Los Gigantes but it only takes about 10 - 15 mins to walk to / from the marina. There is a cluster of...

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3Thank Anne R
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mrs Anne R, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona El Marqués even more. We look forward to welcoming you back to the hotel. Kind regards,

Colchester, United Kingdom
Reviewed 19 October 2016 via mobile

I was recommended El Marques for a few days holiday and would recommend it too others... Great location very clean good Wifi helpful staff and great views my only down side was poor bar service I only used the bar twice but both times I stood at the bar, staff just looked at you and carried on chatting with each...

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Thank Chickenstu
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr/Mrs Chickenstu From Ona El Marques we want to thank you for the time taken in posting your opinion in regard to your experience in our aparthotel. Your comments and suggestions are highly appreciated, thanks to them, we can identify our weak points and at the same time, make improvements in our service. I remain at your disposal and...

Ipswich, United Kingdom
Reviewed 10 October 2016

Very friendly staff, very nice clean roomy apartment with aircon and good balcony. Pool was nice but very busy, sun beds a bit tight. Whole town is on a hill so lots of steps in complex and hills up and down to town. Town itself was nice with good choice of restaurants and several shops. Beaches were black sand and...

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Helpful?
Thank Sue C
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mrs. Sue C, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, Ona El Marques.

Neston, United Kingdom
Reviewed 8 October 2016

Our group of four adults have just returned from El Marques, and as usual we've had a brilliant week. We usually come in June and have never had an issue with getting a sunbed, but this time we couldn't help but notice it was nearly fully reserved by 10.00am.- that is our only complaint. All the staff and we mean...

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Thank Hubbsynana
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr/Mrs Hubbsynana, We would like to thank you for the time spent in sharing your opinion through TripAdvisor. We are sure that your comments will help other users to enjoy their stay with us even more. The whole Ona El Marques team strives daily to fulfill the wishes of our guests and our ultimate reward is customer satisfaction. We...

Cornwall, United Kingdom
Reviewed 7 October 2016

Stayed for one week we had a two bedroom apartment very clean with a lovely view. They do have a issue with with people reserving seats around the pool and not showing up for several hours. ( no point having a no reserving rule if you do not carry this out). I think they do not want to upset their...

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Thank 11carolann
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mrs. 11carolann, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona El Marqués even more. We look forward to welcoming you back to the hotel. Kind regards, Ona...

Portsmouth
Reviewed 7 October 2016 via mobile

We had an apartment on the 3rd floor, beautiful view overlooking the ocean. The Two bedroom apartments were very spacious with two bathrooms and all amenities needed. Situated in a quiet area. Supermarket and a lidl close to apartments. Ate out for food every night so cannot comment on restaurant food. Turn left at back of apartments and within a...

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Thank Linds_8
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr/Mrs, Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay. The whole Ona El Marqués team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one. We are...

Westcliff-on-Sea, United Kingdom
Reviewed 3 October 2016 via mobile

We visited this resort in september a busy time of the year in tenerife yet throughout the two weeks we stayed the restaurant struggled to get significant numbers in the in room info stated that sunbeds were not to be reserved this was being flouted daily by a large number of guests who reserved beds in the shade and in...

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Thank plumduff01
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr/Mrs plumduff01, We would like to thank you for the time spent in sharing your opinion through TripAdvisor. We are sure that your comments will help other users to enjoy their stay with us even more. The whole Ona El Marqués team strives daily to fulfill the wishes of our guests and our ultimate reward is customer satisfaction. We...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
Official Description (provided by the hotel)
Ona El Marques has a great location near the pretty village of Los Gigantes, the ideal setting for a dream vacation with Onahotels. The hotel offers apartments of one and two bedrooms, totally equipped and Wi-Fi. Kitchens are equipped with microwave, kitchenware, fridge, oven and washing machine. The living room is equipped with a Satellite TV, air conditioning and a DVD player. Some of the apartments have balconies from which you can watch the glorious sunsets over the island of La Gomera. Los Gigantes is dominated by the incredible blue-gray cliffs that rise like giants over the town, giving it its name and offering a spectacular setting. The village is only ten minutes away from Ona El Marques and has a variety of shops, restaurants and attractive bars facing the sea. Built around the harbor, where luxury yachts float next to fishing boats, Los Gigantes is proud of its beautiful beach kissed by the clear blue waters of the ocean. You can find another spectacular beach in the nearby village of Playa de la Arena. Ona el Marques is a sophisticated and elegant resort that has everything you need for a truly memorable holiday. ... more   less 

Additional Information about Ona El Marques

Address: Calle Rosas 4, 38683 Santiago del Teide, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Santiago del Teide
Price Range: $76 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ona El Marques 3.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
El Marques Hotel Los Gigantes
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Questions & Answers

Here's what travellers have asked, with answers from Ona El Marques staff and other travellers.
44 questions
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Questions? Get answers from Ona El Marques staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better - 3rd and 4th floor.”
  • The view from the 3rd floor apartment.
SeagreenTangerine, 21 Apr 2017 | Read review
“Get a room on the upper floor.”
  • One of the bedrooms.
  • The lounge area.
132donaldb, 13 Apr 2017 | Read review
“facing seaside, there is a second row of buildings with no view”
R-de-Bloeme, 11 Apr 2017 | Read review
“Higher floors have better sea views”
handy0, 9 Apr 2017 | Read review
“Views obviously better from the higher floors. Lifts were good standard.”
danzily2762, 6 Apr 2017 | Read review
5 of 5