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Philea Resort & Spa

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Philea Resort & Spa
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431 Reviews from our TripAdvisor Community

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Showing 424: English reviews
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Reviewed 2 weeks ago

been here for family trip. It has comfortable environment no doubt, but when it comes to dining, it took hours to serve, and we were the ONLY CUSTOMERS THERE. We were just thinking of save the time to go city for meal, ended up the time it took for serving is more than enough for us to head out.

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Helpful?
Thank 3egg
PhileaResortMelaka, Manager at Philea Resort & Spa, responded to this review

Dear 3egg, Thank you for taking the time to share your experience with us. We regret to know that your dining experience fell short of expectations. Rest assures that all the issues have been discussed with our Food & Beverage and Culinary departments to improve on grounds that require attention. Despite some unpleasant experience, we do hope you will return...

Malaysia
Reviewed 2 weeks ago

When I check in, they call me wait until 2pm. Then when reach 2pm, They call me wait till 2.30pm. Then I wait because many people still cant get their room too. Lastly until 2.30pm, I ask again, They call me to wait again. In the end I until 4.00pm only can check in. But when I ask them, they...

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Helpful?
Thank xiaojie00
PhileaResortMelaka, Manager at Philea Resort & Spa, responded to this review

Dear xiaojie00, Thank you for taking the time to share your experience. We appreciate your feedback in terms of our service quality and facilities and please accept our apologies for the inconvenience you have encountered. We will look into all of these areas that need attention and rectify it accordingly. Rest assure that we will strive to improve guest satisfaction...

Petaling Jaya, Malaysia
Reviewed 4 weeks ago

Very comfortable and relaxing amenities. Unique log cottages and cabins with a very soothing pine scent. Lots of facilities and family friendly activities. Good service and food that was often good as well.

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Helpful?
Thank Gabe08
Kuala Lumpur, Malaysia
Reviewed 18 March 2017

came as a group for teambuilding. breakfast choices were excellent. the dal for the roti canai live counter was raw though. rooms are well constructed and beautiful. cleanliness can be a little bit of an issue due to the style of the log rooms. shower went off halfway within my shower. called the maintenance who came in 15 minutes to...

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Helpful?
Thank mayukhdewan
Melaka, Malaysia
Reviewed 14 March 2017 via mobile

pro : nature and environment is calm. cons: bedsheet smelly and humid. the toilet is creepy and dirty. i don't feel comfortable, maybe the ceiling height is too low or the room itself feels like imprisoned. you can hear people upstairs walking. frontdesk didn't know how to smile.

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Helpful?
Thank rye312
PhileaResortMelaka, Manager at Philea Resort & Spa, responded to this review

Dear rye312, Thank you for taking the time to share your stay experience with us. We regret to know that your stay fell short of expectations. Rest assures that all the issues have been discussed with concerned departments to improve on grounds that require attention. Despite some unpleasant experience, we do hope you will return so we get another chance...

Klang, Malaysia
Reviewed 2 February 2017 via mobile

A very nice jungle theme resort. Basically you are on your own after checkin to your room, which is nice that you can explore the resort by your own. Not much scheduled activity, which I expected like guided eco tour, morning yoga etc. Overall a nice quiet resort that bring you close to nature and yet near to city. By...

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Thank 100,919,742,014
Singapore
Reviewed 22 January 2017

If you're looking for a stay away from all the hustle and bustle of the city life, this is it. However, I would say the room is definitely not for fussies. I on the other hand love everything abt it. Love the interior although it left a musky smell inside, love the balcony overlooking the trees, love the pool area...

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Thank toonarmy17
Singapore, Singapore
Reviewed 12 January 2017

I love their design and the atmosphere here, a nice place to visit to run away from the city. The pool is the main attraction, fun for both adults and children. Really love the wood lodge concept in the room and its surrounding. The bathroom was spacious and nicely design. Overall, the place is very serene, love the view at...

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Thank WinnieStarfish
Reviewed 4 January 2017

Me & my best friend stayed here to celebrate my birthday in Malacca. Our room was in front of the man-made waterfall, and waking up to the sound of it in the morning is absolutely amazing. We love the pool & the resort surrounding so much and we also spent a lot of time near the pool during our stay....

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Thank Kalsum J
Malaysia
Reviewed 1 January 2017

Families trip in Dec 2016. Toilet hygiene is not acceptable. Electrictity was tripped around 8am during my stay. Light was dim, cleanliness not up to standard for a 5 star rates and service is slow. Food is not good at all. Karaoke songs were limited choices and mostly old song available only. Well, the faciliaties that we had enjoyed was...

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Helpful?
Thank ncp27
PhileaResortMelaka, Manager at Philea Resort & Spa, responded to this review

Dear ncp27, Thank you for taking the time to share your feedback on TripAdvisor. We regret to know that your stay fell short of expectations. Rest assures that all the issues have been discussed with concerned departments to improve on grounds that require attention. We hope that we will have another opportunity to welcome you back soon. Thank you very...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Spanning over 15 acres, strategically located in the fast-developing Ayer Keroh in Melaka, Philea Resort and Spa is an extraordinary resort built utilising natural resources, including 8,000pieces of disused railway sleepers for the staircase and more than 6,000 tons of marble from Perak as block fencing. Recycled materials from shipwrecks are used as furniture in the lobby. ... more   less 

Additional Information about Philea Resort & Spa

Address: Lot 2940 Jalan Ayer Keroh | Off Jalan Plaza Tol, Ayer Keroh 75450, Malaysia
Region: Malaysia > Melaka State > Central Melaka District > Ayer Keroh
Price Range: $120 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Philea Resort & Spa 5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Philea Resort And Spa
Philea Hotel Ayer Keroh
Philea Resort & Spa Ayer Keroh, Melaka State, Malaysia
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Questions & Answers

Here's what travellers have asked, with answers from Philea Resort & Spa staff and other travellers.
5 questions
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Questions? Get answers from Philea Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book the upper floor of the Pavilion Room. Wooden floors can be a little noisy if you are below as your ceiling is the upper unit's floor.”
Gabe08, 26 Mar 2017 | Read review
“look for first floor rooms as ground floor will have the walking noise from above.”
mayukhdewan, 18 Mar 2017 | Read review
“best views”
toonarmy17, 22 Jan 2017 | Read review
“Request for rooms towards the opposite end of the resort for peace and quiet”
  • Twin room
GokulSP, 10 Dec 2016 | Read review
“Choose upstairs for a better view and quieter room”
bbsiqinsr, 29 Nov 2016 | Read review
5 of 5