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Puteri Resort Ayer Keroh

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Puteri Resort Ayer Keroh
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57 Reviews from our TripAdvisor Community

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Showing 57: English reviews
kuala lumpur
Reviewed 17 April 2014

The location of the hotel is very easy access with the attraction of Malacca is just a glimpse away. But there is a very big room for improvement needed to be done in order to make the hotel in its full swings of operations. The rooms design, furniture and cleanliness is really need to be the main focus of the...

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1Thank suffian
Reviewed 27 March 2014

My husband & I, plus our 18 months old baby checked in on 27 March 2014. We were given a room facing the pool & forest. Our room was so far away from the lift. The condition of the room & bathroom were worn out. We were so disappointed because the room was not worth of the price we paid....

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20Thank Mieziati
kuala Lumpur
Reviewed 26 February 2014

The basic facilities is there but need to upgrade eg : carpet was very smelly and old. For RM250 per night, the hotel need to improve a lot. The room was clean but no carpet in the room. Front desk staff was helpful but couldn't help much cos the facilities was 2* only.

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2Thank Faredkualalumpur
Kuala Lumpur, Malaysia
Reviewed 2 January 2014

The hotel was condition was terrible. The ceiling looks horrible. You can hear a loud noise every time you open the tap. Badly sound proofed. Food choice for breakfast was limited. No internet connection in the room.

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3Thank Sheriffa
Petaling Jaya, Malaysia
Reviewed 14 December 2013

I decided to give this hotel as most of other hotels were fully booked at this point in time. The front desk people were really helpful in offering a so called good room package for my needs i.e. 4 adults with 2 kids. They offered me a superior room with one king size and a single bed at rm252 a...

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1Thank Raysha78
Johor Bahru, Johor, Malaysia
Reviewed 28 October 2013

I came for a short course at Puteri Resort. When I arrived, the staffs weren't welcoming at all. Not even a smile. There are bed bugs on our beds. The quilt needs to be changed to new ones as it smelled & looked awful. We did inform the front desk but no action was taken. They also need to change...

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3Thank fatin_justintim
Kuala Lumpur, Malaysia
Reviewed 9 September 2013

Hi, I stayed at this hotel from 7-9 sept 2013. My family regularly stayed at this hotel due to the swimming pool. Not more Not less. But this time are too much. Day 1st - arrived on 7/9 Front Desk, not even smiling and greet the guest. When we enter the room, the facilities are remain the same (the tv...

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6Thank NazzD
Reviewed 3 August 2013

Very disappointed with this kind of low class resort. I stay here 3 days 2 night. In first day, when I take a dinner at restaurant. The waiteres inform me that I can't enter because the restaurant already full and needs take 20 minutes. Unfortunately, I waited more than a hour. When I asked again the waiteres give a respond...

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4Thank williamthen
Kluang, Malaysia
Reviewed 5 June 2013

stay at deluxe queen bed room for 1 night with my husband and 2 kids this week..check in is smooth although without reservation. room and bathroom are fine, quite big for our family. room quite clean but a bit dusty, my husband can not stop sneezing since we enter the room until we check out. a big disappointment is the...

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4Thank norllinda83
kuantan
Reviewed 23 April 2013

I went there for 2 days & 1 night stay for a seminar.. we're disappointed especially during meals...there's 4 other groups including ours ,but still the management have to be prepared....just imagine after 15 minutes of queuing...the food was finish & we had to wait another 15 minutes for them to refill...& this happens all the 2 days 1 night...

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4Thank rezallion
HartiniMelaka, Manager at Puteri Resort Ayer Keroh, responded to this review

First of all we thank you for taking the time giving us your constructive comments. Kindly note that all the above matters is being rectified. We assure that our priority is to give the best service at all time. Hence, we would appreciate if you could give us another opportunity to serve you better in the near future. Should you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service

Additional Information about Puteri Resort Ayer Keroh

Address: Jalan Puteri Resort 1, Ayer Keroh 75450, Malaysia
Region: Malaysia > Melaka State > Central Melaka District > Ayer Keroh
Price Range: $54 - $76 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Puteri Resort Ayer Keroh 3*
Number of rooms: 228
Reservation Options:
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Also Known As:
Puteri Resort Ayer Keroh Hotel Ayer Keroh
Puteri Hotel Melaka
Puteri Resort Ayer Keroh Melaka State, Malaysia
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Questions & Answers

Here's what travellers have asked, with answers from Puteri Resort Ayer Keroh staff and other travellers.
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Questions? Get answers from Puteri Resort Ayer Keroh staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“poor quality rooms and services”
 of 5 bubbles , 29 Aug 2016 | Read review
“all room are suitable to stay”
 of 5 bubbles emie_emielia, 16 May 2016 | Read review
“same simple”
 of 5 bubbles wuvivian96, 6 Apr 2016 | Read review
“I think most rooms had a balcony”
 of 5 bubbles Catinahat68, 15 Oct 2015 | Read review
“Wifi only at lobby”
 of 5 bubbles shahulhameeds, 10 May 2015 | Read review
5 of 5