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Balbirnie House

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788 Reviews from our TripAdvisor Community

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Showing 776: English reviews
Cupar, United Kingdom
Reviewed 4 weeks ago

A lovely relaxed atmosphere but beautiful country house ambience. Fire on in the welcoming bar for pre drinks and canapes followed by lovely dinner and on this occasion the water glasses were refilled without having to ask (addressing a previous irritation). The food was beautifully cooked and just right in quantity and the waiting staff very good. The coffee has...

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Helpful?
Thank anon551746
Nicholas R, Owner at Balbirnie House, responded to this review

Hello anon551746, Thank you so much for your kindness and denoting a 5 Star review. We're absolutely delighted to hear that your visit was such a success, and we look forward to welcoming you back to Balbirnie on another future occasion. All best wishes from one and all. Kindest regards, Nicholas / MD Balbirnie 1992 - present

Scotland
Reviewed 4 weeks ago via mobile

Lovely overnight here recently. Have stayed a few times now and does not ever disappoint. Lovely gardens and just so peaceful. We always go here for the tranquility. Recently had a bit of redecorating and just fab. Good few sitting rooms to sit and chill or have drinks/coffee. Highly recommend.

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Thank theeliisfamily
Nicholas R, Owner at Balbirnie House, responded to this review

Hello theeliisfamily, Thank you so much for your kindness and denoting a 5 Star review. We're absolutely delighted to hear that your visit was such a success, and we look forward to welcoming you back to Balbirnie on another future occasion. All best wishes from one and all. Kindest regards, Nicholas / MD Balbirnie 1992 - present

Brossard, Quebec
Reviewed 4 weeks ago

One night's stay + lunch was enough to indicate that my previous review may just have been caused by an ''off day"! This experience was quite the contrary! I arrived exhausted from an overseas flight without baggage as BA had lost it, so no clothes, razor, toiletries, etc. and the staff were great in helping and I must especially thank...

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Helpful?
Thank interclik
Nicholas R, Owner at Balbirnie House, responded to this review

Hello interclik, Thank you so much for your kindness and denoting such a lovely review. Thank you also for highlighting Renata's assistance. We're absolutely delighted to hear that your visit was such a success, and we look forward to welcoming you back to Balbirnie on another future occasion. All best wishes from one and all. Kindest regards, Nicholas / MD...

Scotland
Reviewed 4 weeks ago

After a wonderful family wedding held at the Balbirnie it has always been our go to hotel for a night away or a special occasion break. On previous visits we have always been impressed with the service and really enjoyed our stay. We stayed earlier this month for dinner, bed and breakfast and were very disappointed. Our room was up...

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1Thank Loanhead
Nicholas R, Owner at Balbirnie House, responded to this review

Hello Loanhead, Blimey, what a set of comments. 'Tasteful but bland', well goodness me. We'll pass your comments on to the judging team who selected Balbirnie as the current Luxury Travel Guide, Luxury Country House of the Year. Rather than even begin to endeavour to reply, all I do to best reply, is by saying that the last time we...

Edinburgh, United Kingdom
Reviewed 4 weeks ago

We visited Balbirnie House as Wedding guests, we chose to stay overnight in the hotel. The hotel and grounds are beautiful, a perfect setting for a wedding. All of the rooms used for the wedding were grand and very well presented. The meal was absolutely lovely and the portions were all large. The room we had was a standard double...

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Thank Laura P
Nicholas R, Owner at Balbirnie House, responded to this review

Hello Laura, Thank you so much for your kindness and denoting such a lovely review. We're absolutely delighted to hear that your visit was such a success, and we look forward to welcoming you back to Balbirnie on another future occasion. (Mystified about members of the brigade speaking little English, as there isn't anyone in our current brigade of 115...

A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 4 weeks ago via mobile

I booked a Christmas gift of a 3 course meal for my parents and made a point of going to the hotel to book so I could ask about disabled access as my mother has limited mobility and was assured she would be able to reach the Bistro through their service elevator. At no point was I told there were...

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Thank A TripAdvisor Member
Nicholas R, Owner at Balbirnie House, responded to this review

Hello, and we again apologise for the fact that our service lift was not working, as it was in the course of undertaking engineer maintenance.

Reviewed 4 weeks ago via mobile

Having married here ten years ago, it was a joy to return to celebrate our anniversary. We stayed overnight and had dinner, bed and breakfast. The hotel remains so stunning with great attention to detail. We upgraded to the bridal suite which had been fully refurbished and looks amazing! Think this must be the biggest bed I've ever slept in!...

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Thank Jill B
Nicholas R, Owner at Balbirnie House, responded to this review

Hello Jill, Thank you so much for your kindness and denoting a 5 Star review. We're absolutely delighted to hear that your visit was such a success, and we look forward to welcoming you back to Balbirnie on another future occasion. All best wishes from one and all. Kindest regards, Nicholas / MD Balbirnie 1992 - present

Rosyth, United Kingdom
Reviewed 5 weeks ago via mobile

Beautiful venue in a lovely setting. Service took quite a long time which was understandable for the size of the group however still quite long. I had the fish & chips. Fish batter was very crispy & a bit oily. Fish was not very tasty even smothered in lemon & tartar sauce. The sticky toffee pudding was delicious. Staff should...

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Helpful?
Thank Cher2305
Nicholas R, Owner at Balbirnie House, responded to this review

Hello Cher, Thank you so much for your kindness and review. We're absolutely delighted to hear that Balbirnie is a beautiful venue in a lovely setting, and we look forward to welcoming you back to on another future occasion. All best wishes from one and all. Kindest regards, Nicholas / MD Balbirnie 1992 - present

Glenrothes, United Kingdom
Reviewed 22 March 2017

Many thanks to the Balbirnie Hotel for the great afternoon we had with family and friends celebrating our Golden Wedding. The prior arrangements made in consultation with Sarah made sure our requests were fully met and everything done to ensure our day would be special. On the day we were welcomed by your staff who then took excellent care of...

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Thank Brian240147
Nicholas R, Owner at Balbirnie House, responded to this review

Hello Brian, Thank you so much for your kindness and denoting a 5 Star review. We're absolutely delighted to hear that your visit was such a success, and we look forward to welcoming you back to Balbirnie on another future occasion. Congratulations again on The Golden Wedding. All best wishes from one and all. Kindest regards, Nicholas / MD Balbirnie...

Edinburgh, United Kingdom
Reviewed 20 March 2017

We had a overnight stay and had a rather mixed experience. The room had been very recently refurbished to a very high spec. The bed which also seemed brand new was extremely comfortable. The flat screen TV was pretty tiny and for a 4 star I'd expect bigger. The meal in the Orangery was absolutely fantastic. Food superb and service...

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Helpful?
Thank christo_john
Nicholas R, Owner at Balbirnie House, responded to this review

Hello christo-john, Thank you so much for your kindness and denoting a review. I would like to apologise for the glitch in provision of our routine service during your breakfast. It is certainly always a matter of complete routine, that a member of our management team is in charge, from beginning to end. All best wishes from one and all....

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Amenities

Highlights
  • Free Parking
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Balbirnie House is a quite unique multi-award winning country house hotel which combines understated luxury with superb service and outstanding value. Widely acknowledged as one of the finest of the privately owned small luxury hotels in Scotland, Balbirnie offers a wonderful experience, whatever the occasion of your visit. Fine food, lovely surroundings and above all a real sense of friendly Scottish hospitality combine to create quite a unique setting for today’s house guests to enjoy. ... more   less 

Additional Information about Balbirnie House

Address: Balbirnie Park, Markinch, Glenrothes KY7 6NR, Scotland
Region: United Kingdom > Scotland > Fife > Glenrothes > Markinch
Price Range: $158 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Balbirnie House 4*
Number of rooms: 30
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Also Known As:
Balbirnie House Hotel Markinch
Balbirnie House Markinch, Scotland - Fife
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Questions & Answers

Here's what travellers have asked, with answers from Balbirnie House staff and other travellers.
4 questions
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Edinburgh, United Kingdom
9 months ago
Glenrothes, United Kingdom
over a year ago
Glasgow, United Kingdom
Durham, United Kingdom

I personally feel your comments made to a local lady celebrating her 35th wedding anniversary were horrible!

I fully support dawn t on this and feel your response is condescending in the truest sense of the word, you appear to show an attitude of patronizing superiority when you state, " Balbirnie's Snr Manager in charge of Guest Services, has already gone a country mile to do everything possible to exceed what any logically thinking guest would consider as truly wonderful service"

How dare you? this part of your statement, "logically thinking guest" is an insult to dawn t and your lifeline in your chosen career, hospitality - GUEST SATISFACTION! What gives you the right to be this demeaning and make such an arrogant statement ?

When you book the Orangery at 8-00pm you expect the Orangery at 8-00pm and not pathetic excuses on one's special night saying you were busy. As dawn t specifically points out, you weren't busy/fully booked when she arranged their anniversary event.

Is it the fact dawn t is simply a local lass spending what could be classed as an inconsiderable amount of money in your establishment in comparison to the larger parties, that she is relegated to second/third class service whilst the larger groups receive a better class of service, I hesitate to use the words first class as it doesn't apply unless every guest is satisfied and, as this event experienced by dawn t shows, that was not the case.

This response is purely my personal opinion at the way you have handled, or mishandled this complaint. I hope you do host dawn t again, should she choose to visit, and get it right next time.

Lastly, ponder this, most people get married once. But after that they celebrate that event annually, perhaps you need to consider this as a more important, and consistent, alternative revenue stream than you currently seem to.

over a year ago

See all questions (4)

Questions? Get answers from Balbirnie House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Pearl Suite or delux room is well worth the extra money!”
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“Ask for a newer suite if you are wanting to really experience luxury! All rooms however are lovely!”
Skillet-Holmes, 18 Apr 2017 | Read review
“All the rooms I viewed were of high standard, Ist floor overlooking the grounds would be my preference.”
jimmM8068ZY, 10 Apr 2017 | Read review
“high floor facing the gardens”
rivaScotland, 5 Apr 2017 | Read review
“Didn't stay”
anon551746, 29 Mar 2017 | Read review
5 of 5