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We live in Caguas but my wife and I needed a get-away for the night. We’ve stayed here a number of times before.
The rooms are comfortable, though not luxurious by any stretch of the imagination.
The pool is unnaturally warm, which I guess may...More
Ir you are planning rental car driving in Puerto Rico this is a great choice for a stop. It is close to Guavate's Rain Forest and Roast Pork Meat restaurants, Salinas great sea food and the traditional city of Ponce. You can also go for...More
This hotel is located in the heart of the Puerto Rico Island about 40 minutes from San Juan Airport. The front desk people are very friendly and knowledgeable of the area. The room are clean and comfortable. Very good breakfast and lunch. Also they have...More
I was there for business and hope never ever to be forced to stay there again. I visited the area some 5 years a go and the place was dirty, now it is discustingly dirty. The carpets are just discusting, the elevator floors are nastyMore
Response from Hermes C, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 15 January 2018
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and please rest assured that your comments have been shared with...More
I will admit, I understand that Hurricane Maria took a good shot at this Sheraton, but I think the issues that prevail may be beyond just Mother Nature. The carpet is filthy, and the smell of the hotel is quite stale. Air conditioning units are...More
Thank Amitava Michael K
Response from Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 16 December 2017
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Certainly the hurricane affected us a lot to the property and communication systems but we continue working to give...More