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Four Points by Sheraton Caguas Real Hotel & Casino

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500 Alhambra En Granada Boulevard, Caguas 00726 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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FourPoints.com
US$122
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US$135
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Traveller (168)
360
Panoramas (45)
Room & Suite (133)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Points by Sheraton Caguas Real Hotel & Casino
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 5 hotels in Caguas
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan and a couple minutes away from major corporations. The perfect retreat, our hotel in Caguas, Puerto Rico offers many flexible spaces for any event.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Waterslide
Children Activities (Kid / Family Friendly)
Wifi
Hot bath
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Wine / champagne
Vending machine
Car hire
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Bottled water
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Unlock Member Rates!
432Reviews16Q+A49Room tips
Traveller rating
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Popular mentions
Elizabeth P wrote a review Mar. 2021
3 contributions
My family and I stay at the hotel for a weekend and I have to say that the room was very clean, the service was very caring in front desk and David at the pool is excellent. He Serv us with passion, good will and professionalism. Is my second time here and won’t be the last.
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Date of stay: March 2021Trip type: Travelled with family
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Joseph B wrote a review Oct. 2020
Humacao, Puerto Rico11 contributions2 helpful votes
Four Points by Sheraton Caguas Real is just what we needed going thru this Post Pandemic times. Our family felt very safe with safety protocols and all the staff encountered are super friendly and service oriented. I definitely recommend this Hotel and I am sure once there F&B is fully operational it will be very much desired place to be. Thank you Four Points Team ❤🙌🏼
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Date of stay: October 2020Trip type: Travelled with family
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Pedro wrote a review Jan. 2020
3 contributions3 helpful votes
Stayed from 12/27-1/1. The recently remodeled suite was fantastic. The beds and sofa bed were super comfortable. The Hotel staff was fantastic. Mr. Ramos was very helpful and highly service oriented. The casino hosted live bands two nights. It was a lot of fun. Highly recommend this Hotel and will defined come back.
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Date of stay: December 2019Trip type: Travelled with family
1 Helpful vote
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rickiey2017 wrote a review Jan. 2020
Tampa, Florida116 contributions72 helpful votes
Ah. where to start. Lets be positive first. The room was clean. And I think this WILL BE a nice place to stay. But at the moment, it is NOT. It's under renovations, and they should have mentioned that on their website when it was booked. The check in process was a nightmare, because the check-in has been moved to a little tiny ante-room off the restaurant, next to the Casino entrance and the front desk staff seemed like someone checking in was a novel concept. Speaking of the restaurant, the food was 'meh' and overpriced, even for a marriott restaurant. . The staff at the restaurant are lovely but I only mean that in the physical sense. They are quick to get drinks, but food seems like, once again, this is a crazy novel concept. They were hired for their looks, not their efficiency. I'm referring to dinner of course, breakfast is a whole other issue and worthy of its own discussion. Lets talk about room service. Oh wait, lets not, because (contrary to the website) room service was not available "due to renovations". Anyone hear want to explain how renovations that don't prevent a customer from getting to their room, somehow magically prevent room service? Because I'm pretty interested in how that works. (The reality that they don't want to admit is: Because we are spending money on renovations, we don't want to have the staff for room service). There's nothing unique to their breakfast except for the fact that it is, overall, terrible. During a 4 day stay I had it once. French toast had roughly the texture of roofing tiles (the rubber ones, not the ceramic ones). The sausages were reminiscent of the sausages that one would get at a terrible pub in the UK. This is NOT a compliment. To say that they were overcooked is an understatement equivalent to suggesting that the Atlantic ocean may contain sodium. Speaking of excess salt, there were potatoes. I'm not verbose enough to describe the issues with the eggs. There is a pool. It was open and worked and was clean. There is a hot tub. It was open and clean. But the heat was off. So it was a tub, not a "hot" tub. The front desk said this was "due to renovations". As an electrical expert with hot tub knowledge, if the water is full and the jets are working, the only reason that it isn't hot, is that you've turned the heater off. Probably to save power, because heating a tub is expensive. It's NOT "due to renovations" and I was insulted by the lie.
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Date of stay: December 2019
Location
Service
Sleep Quality
2 Helpful votes
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Response from HermesC120, Director of Sales at Four Points by Sheraton Caguas Real Hotel & Casino
Responded Jan. 7, 2020
Dear guest, On behalf of our entire team, thank you for providing feedback regarding your recent experience at our hotel. It is great to hear that you were very pleased with our rooms and with the excellent service that our restaurant staff provided. Nevertheless, the quality of our food is a key priority for our hotel and I am very sorry that our breakfast fell short of your expectations. Please rest assured that your comments have been shared with the F&B management staff in an effort to improve our service. I will also share your comments about our ability to offer orientation about our renovation process and ensure everything is working properly. Thank you for sharing your thoughts on that. I would like for you to experience our revamped, remodeled and updated hotel. If you happen to be back in the area again this year or the next, I would love a chance to welcome you back and give you a tour personally! We appreciate your review and we hope to one day have the opportunity to welcome you back for a stay that exceeds your expectations. Warm regards, Hermes Croatto Director of Sales & Marketing Four Points by Sheraton Caguas Real Hotel & Casino
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Marty911 wrote a review Dec. 2019
Palm Desert, California974 contributions209 helpful votes
We had a tight connection for a cruise so stayed a day at the Four Points by Sheraton in Caguas, Puerto Rico. The hotel is undergoing renovations and it seemed to be progressing at a slow pace. As a result, there was a temporary check in. The rooms very very large with a kitchenette, eating area, sitting area and lots of room. I found the bed a bit soft but the room was clean. It should be nicer once the renovation is complete.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
Room Tip: Higher rooms have less noise.
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PRICE RANGE
US$185 - US$228 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points by sheraton caguas real hotel and suites, four points by sheraton caguas real hotel caguas, 4 points by sheraton caguas real hotel & suites, sheraton puerto rico, four points puerto rico, puerto rico sheraton, puerto rico four points
LOCATION
CaribbeanPuerto RicoCaguas
NUMBER OF ROOMS
126
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Frequently Asked Questions about Four Points by Sheraton Caguas Real Hotel & Casino
Which popular attractions are close to Four Points by Sheraton Caguas Real Hotel & Casino?
Nearby attractions include Jardin Botanico y Cultural William Miranda Marin (5.3 km), Plaza Palmer (5.0 km), and Guavate (7.4 km).
What are some of the property amenities at Four Points by Sheraton Caguas Real Hotel & Casino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Four Points by Sheraton Caguas Real Hotel & Casino?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Four Points by Sheraton Caguas Real Hotel & Casino?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Four Points by Sheraton Caguas Real Hotel & Casino?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Four Points by Sheraton Caguas Real Hotel & Casino?
Conveniently located restaurants include Jendy's Heladería Artesanal, El Rancho Original, and Lechonera Los Pinos.
Are there opportunities to exercise at Four Points by Sheraton Caguas Real Hotel & Casino?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Four Points by Sheraton Caguas Real Hotel & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton Caguas Real Hotel & Casino offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Four Points by Sheraton Caguas Real Hotel & Casino?
The staff speaks multiple languages, including English and Spanish.
Does Four Points by Sheraton Caguas Real Hotel & Casino have any great views?
Yes, guests often enjoy the mountain view available here.