We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
My mother and step dad just checked in this evening. After they checked in and handed over their credit card the hotel informed them that they do not have water between the hours of 10-4!!!! The hotel is also under construction and does not have...More
Date of stay: December 2018
Thank Nancy S
Response from Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 1 week ago
Dear Nancy S,
We appreciate your feedback. On behalf of our entire team, we apologize for falling short of your expectations. Last night we certainly had an isolated situation with our water service which we informed to all of our guests but our air-conditioning system...More
My wife and me stayed at the 4 Points in Caguas because we had a family reunion in San Juan. This hotel is a good option if you want to be in San Juan but wants to have a haven from the hectic pace of...More
My wife and I stayed at this hotel with my 16 month daughter and it was great. Hotel staff was very respectful and attentive from the parking attendant to the bistro staff and housekeeping. The location was central to where we needed to be, and...More
Attended conferences this morning and when I went to pay for parking at casino's entrance at 10:12 am aprox, there was no attendant at cash register.I waited several minutes then asked a hotel's employee at the casino's entrance if there was anothger payment method, he...More
Date of stay: November 2018
Response from Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 4 weeks ago
Thank you for sharing your review of your recent stay with us.
No. This is clearly not the kind of service that we want to provide you with. Please rest assured that your comments have been shared with our Parking Manager in an...More
Stayed in Hotel in May of 2018. Place is old, has that damp smell and furniture looks worn out. Pool area is old. Casino next door is the only place you can visit as there are no places close by to go to shop or...More
Date of stay: May 2018
1 Thank tonymartinnow
Response from Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded October 12, 2018
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for
falling short of your expectations. I assure you this was never our goal and we look forward to using your
feedback as a training...More
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan and a couple minutes away from major corporations. The perfect retreat, our hotel in Caguas, Puerto Rico offers many …Moreflexible spaces for any event. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from Friulanno | Property representative |
Hello Rafal. Yes we do! The games are on at our Casino Real. We also have Three Card Poker, Roulettes, regular Black Jack and over 400 slot machines. It would be a pleasure to welcome you. We hope to see you soon!