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Four Points by Sheraton Caguas Real Hotel & Casino

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Traveller (132)
Room & Suite (147)
Pool & Beach (54)
Overview
Hotel website
500 Alhambra en Granada Boulevard, Caguas 00726 Puerto Rico See on map
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star accommodation
Additional information
Hotel website
Offers from Four Points by Sheraton Caguas Real Hotel & Casino
Special Offer: Book Direct for Less!
Hotel deals
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Rooms
Nov. 4Nov. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (401)
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290 results
Traveller rating
109
88
47
21
25
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LanguageEnglish
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109
88
47
21
25
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All reviews front desk puerto rico pool pass chain hotel pool area nice pool public areas an upgrade the air conditioning xo bistro whirlpool forest
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1 - 5 of 290 reviews
Reviewed 1 week ago

Stayed in Hotel in May of 2018. Place is old, has that damp smell and furniture looks worn out. Pool area is old. Casino next door is the only place you can visit as there are no places close by to go to shop or...More

1  Thank tonymartinnow
Response from Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 1 week ago

Dear guest, We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training...More

Reviewed 2 weeks ago

Puerto Rico is still devastated by hurricane damage so I believe that was why the rate is still high. The hotel has one restaurant with a set menu so doesn't offer much variety... which was a major buzz kill as I was there for 4...More

Thank ChristinaTaylor876
Response from Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 2 weeks ago

Dear Ms. Taylor, We are delighted to hear about your recent stay with us and we really appreciate your feedback! Your comments about our restaurant are much appreciated and I will shared them with our food and beverage team in an effort to improve our...More

Reviewed August 31, 2018

Front desk manager Cesar is good. That was the only thing I can say was ok about place. It looks empty as if furniture was moved out. No decor on walls on second level. Place smelled old, and pool area looks depressing. Maybe the hotel...More

1  Thank ZeeZee T
Response from Hermes C, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded September 3, 2018

Dear guest, Thank you for sharing your experience with us. We appreciate your positive comments about Cesar but we feel very sorry we did not exceded your expectations during your visit. Rest assured we will speak to our security associates and share your feedback. Our...More

Reviewed July 31, 2018 via mobile

we went for a pool pass,didn't stay so cant talk about rooms. the lobby was clean and we were greeted by a very nice front desk lady who set us up.for our pool past. the pool was very clean ,the menu at the restaurant was...More

Thank Maria R
Reviewed July 28, 2018 via mobile

Love this place. Always great staff and they make you feel like a valued customer. Great food and pool was good. It was undergoing renovations but room was fine. Casino on site and great atmosphere. Would and will go back.

Thank Rubén L
View more reviews
About
Description
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan and a couple minutes away from major corporations. The perfect retreat, our hotel in Caguas, Puerto Rico offers many More flexible spaces for any event. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Banquet Room
Breakfast Available
Casino and Gambling
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Self-Serve Laundry
Wheelchair Access
Beachfront
Free Parking
Spa
Breakfast included
Awards & Recognition
GreenLeaders Silver level
GreenLeaders Silver level
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenLeaders Silver level
GreenLeaders Silver level
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
126
Price range
US$184 - US$285 (Based on Average Rates for a Standard Room)
Also Known As
Four Points By Sheraton Caguas Real Hotel And Suites
,
4 Points By Sheraton Caguas Real Hotel & Suites
,
Four Points By Sheraton Caguas Real Hotel Caguas
,
Sheraton Puerto Rico
,
Four Points Puerto Rico
,
Puerto Rico Four Points
,
Puerto Rico Sheraton
Location
Caribbean > Puerto Rico > Caguas
Hotel class
Awards & Recognition
GreenLeaders Silver level
GreenLeaders Silver level
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
126
Price range
US$184 - US$285 (Based on Average Rates for a Standard Room)
Also Known As
Four Points By Sheraton Caguas Real Hotel And Suites
,
4 Points By Sheraton Caguas Real Hotel & Suites
,
Four Points By Sheraton Caguas Real Hotel Caguas
,
Sheraton Puerto Rico
,
Four Points Puerto Rico
,
Puerto Rico Four Points
,
Puerto Rico Sheraton
Location
Caribbean > Puerto Rico > Caguas
Photos
Traveller (132)
Room & Suite (147)
Pool & Beach (54)
Dining (17)
Amenities (17)
Business Centre & Event Rooms (5)
Location
Full view
Getting there
Luis Munoz Marin Intl Airport28 km
Isla Grande Airport30 km
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Nearby restaurants
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Nearby attractions
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Questions & Answers
Ask a question
Rafal K
August 16, 2018|
Answer
Response from Friulanno | Property representative |
Hello Rafal. Yes we do! The games are on at our Casino Real. We also have Three Card Poker, Roulettes, regular Black Jack and over 400 slot machines. It would be a pleasure to welcome you. We hope to see you soon!
0
Votes
Courtney L
January 5, 2017|
Answer
Response from ZuleikaRi | Reviewed this property |
Hello, Courtney. Average of $8-$20 per person.
0
Votes
Travelman360
December 26, 2016|
AnswerShow all 4 answers
Response from Rincon C | Reviewed this property |
There's off the street parking, no charge,
1
Vote
Room Tips
"Rooms on the ground floor have been recently upgraded"
ChristinaTaylor876
2 weeks ago
Read review
"All floor are very quiet and the only difference room are the one with swimming pool view."
angel345
Jan. 26, 2018
Read review
"any room will be perfect"
Judy34678
Jul. 13, 2017
Read review
"all are good"
Mimi_Camejo
Jun. 22, 2017
Read review
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