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Four Points by Sheraton Caguas Real Hotel & Casino

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Traveller (135)
360
Panoramas (45)
Pool & Beach (50)

About

Location
Cleanliness
Service
Value
GreenLeaders Silver level
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan and a couple minutes away from major corporations. The perfect retreat, our hotel in Caguas, Puerto Rico offers many flexible spaces for any event.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Breakfast Available
Casino and Gambling
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Mountain View
HOTEL CLASS
Hotel links
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Hotel deals
408Reviews
379Photos
13Q+A
45Room tips
Traveller rating
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Popular mentions
As a business traveler I spend a lot of nights in hotels. The Four Points in Caguas was recommended by a colleague. I was surprised at the level of decoration in the lobby(for 3 Kings) and the friendliness of all the staff. My room more than met my expectations and housekeeping
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Response from Yariann A, Manager at Four Points by Sheraton Caguas Real Hotel & Casino
Responded 3 weeks ago
We appreciate you choosing Four Points by Sheraton Caguas Real during your recent stay in beautiful Puerto Rico. It pleases us to know you had a great experience and that we exceeded your expectations. Comfortable guests are our goal and we look forward to welcome you back.
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My husband and son went to Cidra to visit with family during 3 Kings Celebration in Puerto Rico! We originally stayed at another place but it was less than habitable and NO hot water in the place! We came the Sheraton Four points and the staff was very welcoming and friendly!
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Response from Yariann A, Manager at Four Points by Sheraton Caguas Real Hotel & Casino
Responded 3 weeks ago
Thank you for sharing your experience with us. We are thrilled to learn about your experience at our hotel. We look forward to become your home away from home every time you come visit. The brand of our coffee is Alto Grande, we are pleased to know you enjoyed it so much. See you soon!
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Check in was incredibly fast as well as check out. very good food prices. Room was very good, but employees OMG, excellent, the service, always happy and helpfull at all times, from maid, front desk agents, restaurant staff; all salutated and were very friendly Cesar helped me
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Response from Yariann A, Manager at Four Points by Sheraton Caguas Real Hotel & Casino
Responded Jan. 9, 2019
We are thrilled to read your review as our guests' experience is very important for us. I will definitely let our staff know about your comments and encourage the team to keep up the good work. Once again, thank you for sharing your experience; we look forward to welcome you back!
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My mother and step dad just checked in this evening. After they checked in and handed over their credit card the hotel informed them that they do not have water between the hours of 10-4!!!! The hotel is also under construction and does not have air conditioning! I booked the
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Response from Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & Casino
Responded Dec. 7, 2018
Dear Nancy S, We appreciate your feedback. On behalf of our entire team, we apologize for falling short of your expectations. Last night we certainly had an isolated situation with our water service which we informed to all of our guests but our air-conditioning system was never damaged or affected. Nevertheless, no charges were done to the credit card on file for the same day cancelation. Thank you again and safe travels! Hermes Croatto Director of Sales Four Points by Sheraton Caguas Real Hotel & Casino
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My wife and me stayed at the 4 Points in Caguas because we had a family reunion in San Juan. This hotel is a good option if you want to be in San Juan but wants to have a haven from the hectic pace of the metro area. There are several points that make this hotel a good choice.
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Response from Yariann A, Manager at Four Points by Sheraton Caguas Real Hotel & Casino
Responded Dec. 19, 2018
Thank you for choosing us during your recent stay! We are very pleased to know you have enjoyed our facilities, location and customer service. It is our goal to provide our guests with great experiences during their stay. We look forward to welcome you back!
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Hello Rafal. Yes we do! The games are on at our Casino Real. We also have Three Card Poker, Roulettes, regular Black Jack and over 400 slot machines. It would be a pleasure to welcome you. We hope to see you soon!
0 votes
Hello, Courtney. Average of $8-$20 per person.
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There's off the street parking, no charge,
1 vote
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no I don't only a regular bathtub
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No, they don't.
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123
"Rooms on the ground floor have been recently upgraded"
"All floor are very quiet and the only difference room are the one with swimming pool view."
"any room will be perfect"
"all are good"
"Any room is good, but the golf course views are really nice."
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PRICE RANGE
US$187 - US$257 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points by sheraton caguas real hotel and suitesfour points by sheraton caguas real hotel caguas4 points by sheraton caguas real hotel & suitessheraton puerto ricofour points puerto ricopuerto rico sheratonpuerto rico four points
LOCATION
CaribbeanPuerto RicoCaguas
NUMBER OF ROOMS
126
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