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Front desk manager Cesar is good. That was the only thing I can say was ok about place. It looks empty as if furniture was moved out. No decor on walls on second level. Place smelled old, and pool area looks depressing. Maybe the hotel...More
1 Thank ZeeZee T
Response from Hermes C, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 3 weeks ago
Thank you for sharing your experience with us.
We appreciate your positive comments about Cesar but we feel very sorry we did not exceded your expectations during your visit. Rest assured we will speak to our security associates and share your feedback.
we went for a pool pass,didn't stay so cant talk about rooms. the lobby was clean and we were greeted by a very nice front desk lady who set us up.for our pool past. the pool was very clean ,the menu at the restaurant was...More
Love this place. Always great staff and they make you feel like a valued customer. Great food and pool was good. It was undergoing renovations but room was fine. Casino on site and great atmosphere. Would and will go back.
I’ve been at this hotel for a while now for business. As long as I’ve been here and asked for my 0 balance Williana has been there to get it for me exactly the way I need it. I really think she’s awesome.
Even though they at least two wonderful staff members who I can assure are great in their services to guests in general, off course Hermes Croatto a great and wonderful human being,and Limaris,after the experience of going there during the hurricane Maria emergency and being...More
1 Thank nseal1976
Response from Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & CasinoResponded July 16, 2018
Certainly many of the services were affected under the conditions that we work during the Hurricane. We are one of the few hotels in Puerto Rico that during the hurricane we were able to help so many people that we are proud of.On behalf...More
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan and a couple minutes away from major corporations. The perfect retreat, our hotel in Caguas, Puerto Rico offers many ...Moreflexible spaces for any event. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from Friulanno | Property representative |
Hello Rafal. Yes we do! The games are on at our Casino Real. We also have Three Card Poker, Roulettes, regular Black Jack and over 400 slot machines. It would be a pleasure to welcome you. We hope to see you soon!