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Four Points by Sheraton Caguas Real Hotel & Casino

Traveller (129)
Room & Suite (146)
Pool & Beach (54)
  • Excellent47%
  • Very good26%
  • Average16%
  • Poor5%
  • Terrible6%
Travellers talk about
“front desk”(47 reviews)
“puerto rico”(40 reviews)
“chain hotel”(3 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Room Service
3 Star Hotel
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Offers from Four Points by Sheraton Caguas Real Hotel & Casino
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Mar. 28Mar. 29
1 room, 2 adults, 0 children
Standard Room
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Reviews (387)
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All reviewsfront deskpuerto ricochain hotelpool areaclean roomspleasant staynice poolpublic areasan upgradesan juan airportthe air conditioningrent a carxo bistroastridprrosadocaney
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1 - 5 of 278 reviews
Reviewed 2 weeks ago via mobile

We live in Caguas but my wife and I needed a get-away for the night. We’ve stayed here a number of times before. The rooms are comfortable, though not luxurious by any stretch of the imagination. The pool is unnaturally warm, which I guess may...More

Thank Michael J
Reviewed 27 January 2018

Ir you are planning rental car driving in Puerto Rico this is a great choice for a stop. It is close to Guavate's Rain Forest and Roast Pork Meat restaurants, Salinas great sea food and the traditional city of Ponce. You can also go for...More

Thank Ileana C
Reviewed 26 January 2018

This hotel is located in the heart of the Puerto Rico Island about 40 minutes from San Juan Airport. The front desk people are very friendly and knowledgeable of the area. The room are clean and comfortable. Very good breakfast and lunch. Also they have...More

Thank angel345
Reviewed 14 January 2018 via mobile

I was there for business and hope never ever to be forced to stay there again. I visited the area some 5 years a go and the place was dirty, now it is discustingly dirty. The carpets are just discusting, the elevator floors are nastyMore

Thank worldhopper123
Response from Hermes C, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 15 January 2018

Dear guest, We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and please rest assured that your comments have been shared with...More

Reviewed 3 December 2017

I will admit, I understand that Hurricane Maria took a good shot at this Sheraton, but I think the issues that prevail may be beyond just Mother Nature. The carpet is filthy, and the smell of the hotel is quite stale. Air conditioning units are...More

Thank Amitava Michael K
Response from Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 16 December 2017

Hi, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Certainly the hurricane affected us a lot to the property and communication systems but we continue working to give...More

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Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Casino and Gambling
Hot Tub
Outdoor pool
Price range
US$144 - US$339 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Price range
US$144 - US$339 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (129)
Room & Suite (146)
Pool & Beach (54)
Dining (18)
Amenities (17)
Business Centre & Event Rooms (5)
Questions & Answers
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Courtney L
5 January 2017|
Response from ZuleikaRi | Reviewed this property |
Hello, Courtney. Average of $8-$20 per person.
26 December 2016|
AnswerShow all 4 answers
Response from Rincon C | Reviewed this property |
There's off the street parking, no charge,
B Ivette B
11 October 2016|
AnswerShow all 2 answers
Response from Lourdes C | Reviewed this property |
no I don't only a regular bathtub
Room Tips
"All floor are very quiet and the only difference room are the one with swimming pool view."
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"any room will be perfect"
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"all are good"
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"Any room is good, but the golf course views are really nice."
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