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Shangri-La Hotel, Tokyo

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Traveller (1233)
Room & Suite (461)
Dining (123)
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Overview
  • Excellent79%
  • Very good16%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(69 reviews)
“escort service”(11 reviews)
“train station”(72 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Shangri-La Hotel, Tokyo
Hotel deals
Offers from Shangri-La Hotel, Tokyo
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Reviews (1,607)
There are newer reviews for Shangri-La Hotel, Tokyo
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918 results
Traveller rating
803
93
16
5
1
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LanguageEnglish
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803
93
16
5
1
Show reviews that mention
All reviewshorizon clubescort servicetrain stationlobby loungenarita expresscorner roommeet and greetdaimaru department storejapanese restaurantnespresso machineoffice buildingbeautiful roomlittle thingsrain showerbeautiful hotelcity viewrooms are spacious
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11 - 15 of 918 reviews
Reviewed 5 weeks ago

Loved this hotel - great views from the bedroom and the shower of downtown Tokyo. The breakfast (which was extra) was phenomenal. The hotel also let us leave our extra luggage there for several days while we toured other cities in Japan. Just the friendliest...More

Thank David_Sackett
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 5 weeks ago

Dear David_Sackett, Thank you very much for your review. We are delighted that you had an excellent stay. However, we regret the inconvenience caused with regards to the availability of our restaurants. We do indeed keep reserved seats for resident guests, but rest assured that...More

Reviewed April 14, 2018 via mobile

We stayed at Shangri-la for the first part of our first ever holiday to Japan. The staff at the hotel are amazing - so friendly, welcoming and helpful. I emailed with a few enquiries/requests before my trip and was helped by Kyoko who answered all...More

Thank Kim S
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 5 weeks ago

Dear Kim S Thank you very much for your review. The entire team truly appreciates your comments and we are delighted that you had a great stay. We are even more pleased that we have become your new favourite hotel and that you fell in...More

Reviewed April 9, 2018 via mobile

Well I am pretty much spoiled for the rest of my life. I have stayed in some nice hotels, but the service provided by the Shangri-la Tokyo puts it over the top. First I should note that we booked an Executive Suite which offered us...More

4  Thank jaizee
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded April 12, 2018

Dear jaizee, Thank you very much for your great review. The entire team has very much enjoyed looking after you and especially after your two lovely sons. We are delighted that you had a most enjoyable stay and we would be looking forward to welcoming...More

Reviewed April 5, 2018 via mobile

From the moment you enter the experience is second to none. Service is impeccable. Breakfast in the main dining room was exceptional. The rooms beautifully designed and well appointed. The bathrooms was gorgeous with top amenities. You will not be disappointed. I’ve also stayed at...More

3  Thank tornado78
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded April 8, 2018

Dear tornado78, Thank you very much for your review. We are delighted to learn that you had a most enjoyable stay during Tokyo's beautiful Sakura season. We hope to be able to welcome you back in the near future. Sincerely, Marcus Bauder General Manager

Reviewed April 4, 2018 via mobile

We have just visited Shangri-La Tokyo and it has been an excellent experience. I decided to wait until I tried another hotel for the other half of our stay to decided whether this was normal service or extraordinary but we realized that the staff there...More

1  Thank noor_alfares
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded April 4, 2018

Dear noor_alfares, Thank you so much for your review. Your feedback really motivates all of us to continue raising the bar. We have very much enjoyed looking after you and hope to be able to welcome you back to your Shangri-La in Tokyo soon. Sincerely,...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$515 - US$1,105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Chiyoda
#1 Spa Hotel in Chiyoda
#1 Luxury Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$515 - US$1,105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Chiyoda
#1 Spa Hotel in Chiyoda
#1 Luxury Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
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Traveller (1233)
Room & Suite (461)
Dining (123)
Pool & Beach (18)
Business Centre & Event Rooms (4)
Nearby
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's
also a downtown area with shops that were founded over
a hundred years ago. Department stores and luxury
boutiques line the route from Nihonbashi to Ginza.
It's a long established tradition to shop and stroll
while the road is closed to traffic. Luxury hotels,
world class cuisine from talented chefs, and a
collection of glitzy clubs will make this area popular
...More
Questions & Answers
Ask a question
ongo51720
April 16, 2018|
AnswerShow all 7 answers
Response from sulunz | Reviewed this property |
No. The breakfast is amazing. Abundant. Best crab Benedict I have ever had! You can eat as much and whatever you like!
0
Votes
Nanette S
August 16, 2017|
AnswerShow all 3 answers
Response from Richard L | Reviewed this property |
No. Don't be so stupid. Get a the concierge to do it.
0
Votes
FAtienza
July 8, 2017|
AnswerShow all 4 answers
Response from Embers171 | Reviewed this property |
Usual 7 am- 10am.
1
Vote
Room Tips
"Normal room is already what you need"
Read review
"Horizon club room"
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"Book a club level room"
Read review
"get a horizon club room"
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