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Four Seasons Hotel Tokyo at Marunouchi

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Four Seasons Hotel Tokyo at Marunouchi
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904 Reviews from our TripAdvisor Community

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Showing 713: English reviews
Houston, Texas
Reviewed 29 April 2015

We spent 5 lovely days at this very nice Hotel. The location was excellent, two minutes walk from Tokyo railstation. What we enjoyed the most, besides the beautiful suite we had was their lovely staff. They were so gracious, polite, professional and went beyond their duties! My husband needed a Doctor and they made an appointment inmediately and as the...

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Helpful?
1Thank Maria Q
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear Maria Q sama, Thank you for your stay with us and taking time to write such nice comments on Tripadvisor. I am very happy to find that our staff went beyond our duties to make sure you and your family had a great stay with us. All of my staff were also very happy to hear that. Once again,...

Amsterdam, The Netherlands
Reviewed 28 April 2015

My husband and I had the most amazing experience at this hotel. We have stayed at many 5 star properties around the world, and this would definitely the best customer service experience we've ever had. The front desk staff was always extremely helpful, room service was outstanding, and we were treated like royalty! The hotel is also in an excellent...

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1Thank hellojenjen
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear hellojenjen sama, Thank you for your stay with us and taking time to write nice comments on Tripadvisr. Your comments on our staff and service made us all very happy. There are many more things to do and see in Tokyo and beyond. Please come back to Japan and visit us again. Once again, thank you and domo arigato...

San Diego, California
Reviewed 27 April 2015

This hotel does not even have a lobby. The bar and restaurant were closed during our recent stay, which no one mentioned prior to arrival. The service was terrible. They served the breakfast in a room with no windows. Four Seasons should be ashamed!!! This was a bad experience.

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6Thank Jennifer M
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear Jennifer M sama, Thank you for your stay with us and taking time to write your comments on Tripadvisor. I am very sorry for the experience you had with us. I completely understand that you were surprised and disappointed to find upon arrival that the restaurant and bar were closed for renovation. It would be grateful if I can...

Texas
Reviewed 26 April 2015

The Four Seasons Hotel in Tokyo is an exceptional hotel and a great choice for a first time stay in Tokyo. I can't say enough about their greeting service that will meet you at the railway station (they will also escort you to your train at departure). This made my first visit to Tokyo much less stressful and therefore enjoyable....

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2Thank mxxh
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear mxxh sama, Thank you for your stay with us and taking time to post your feedback on Tripadvisor. I am glad to know that you enjoyed your stay, our service, and location. Especially, your comment on our new restaurant & bar means a lot to us since we opened it 13 days ago with new concept. We all look...

Berlin, Germany
Reviewed 22 April 2015

That is a remarkable property, with quite a good and central location if you are visiting Tokyo for business (at least relatively close to our Asian head quarter in Japanese capital), you can enjoy the urban chick of Tokyo through the windows. The room itself is not that large however all the amenities are modern and the room is very...

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3Thank World T
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear World T sama, Thank you for your stay with us and taking time to share your feedback with us on Tripadvisor. I am very happy to know that you enjoyed our location, facilities and staff. We look forward to welcoming you back to our little hotel in the center of Tokyo in the not too distant future. Thank you...

Guadalajara, Mexico
Reviewed 20 April 2015

A true experience in Japanese excellence. This Hotel is within a large corporate building set up and close to many nice parts of the city. The rooms are spacious and with all needed amenities, the staff is extremely helpful. The bar is beautiful and has great views. It is a true jewel within this amazing city.

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2Thank 2Wingman
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear 2Wingman sama, Thank you for your stay with us and taking time to write comments on Tripadvisor. I am happy to know you fully enjoyed our hotel and service. We opened a new restaurant & bar, MOTIF, a week ago. We will certainly enjoy the environment when you come back next time. Once again, thank you and domo arigato...

London -Barcelona-Lima
Reviewed 19 April 2015

We stayed at this hotel during 4 nights. The location next to the Station is strategic! They have a wonderful service where they meet you at the platform of your train and escort you to the hotel. Perfect for Shikansen trains and Narita Express. Also the limousine to Haneda leaves from across the street and they escort you there too!...

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3Thank LajefaBarcelonaLima
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear LajefaBarcelonaLima sama, Thank you for your stay with us and taking time to write your feedback on Tripadvisor. Once again, please accept my sincere apologies for the inconvenience you experienced during renovation of our restaurant and bar. I am very happy to know that you enjoyed the level of service and staff. This is fantastic. There are many more...

all over
Reviewed 17 April 2015

I have not stayed at this hotel yet, but I am would like to make some comments regarding the excellent concierge staff. Just like other gaijin, we often need the assistance of the concierge to get reservations at the various sushi-ya's and other restaurants around town. The staff here was able to make reservations at Kaneska, Yoshitake, Sawada, Mizutani, Miyaha,...

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1Thank surftb15
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear surftb15 sama, Thank you for your comments on Tripadvisor. I shared your feedback with my concierge team, and they are very happy to be recognized. We all look forward to welcoming you to our little hotel in the center of Tokyo very soon. Domo arigato gozaimas. Sincerely, Takuya Kishi Hotel Manager takuya.kishi@fourseasons.com

Stockholm, Sweden
Reviewed 14 April 2015

Great service level from staff being very attentive and helpful. We stayed only two nights and did not use all the facilities. The beds were very comfortable. The room was modern with an excellent large bathroom. The location of the hotel served our purposes. Per

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1Thank 150perw
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear 150perw sama, Thank you for your stay and taking time to write feedback on Tripadvisor. I am happy to know that you enjoyed your time with us and found our staff helpful. Once again, thank you and domo arigato gozaimas. We look forward to welcoming you back to our little hotel in the center of Tokyo. Sincerely, Takuya Kishi...

Reviewed 9 April 2015

I enjoyed my stay at the Four Seasons where the concierge team met me at the train station to assist with the luggage. In addition, the team itself helped out with making reservations for restaurants in advanced as well as on the spot to some recommended restaurants in Tokyo. The room was well furnished with comfortable bedding and pillows, allowing...

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4Thank Jordan N
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear Jordan N sama, Thank you for your stay and taking time to post your feedback on Tripadvisor. I am glad to know that you enjoyed your stay with us and you liked our concierge services. There are many more good restaurants and things to do in Tokyo. Please come back to Tokyo and stay with us. Once again, thank...

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Staying in Ginza / Tokyo Nihonbashi

Neighbourhood Profile
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's also a downtown area with shops that were founded over a hundred years ago. Department stores and luxury boutiques line the route from Nihonbashi to Ginza. It's a long established tradition to shop and stroll while the road is closed to traffic. Luxury hotels, world class cuisine from talented chefs, and a collection of glitzy clubs will make this area popular with anyone looking for a night out.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
MOTIF RESTAURANT & BAR
MOTIF RESTAURANT & BAR
Cuisines: European
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Four Seasons Hotel Tokyo at Marunouchi

Address: 1-11-1 Marunouchi | Pacific Century Place, Chiyoda 100-6277, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Price Range: $689 - $1,759 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Tokyo at Marunouchi 5*
Number of rooms: 57
Reservation Options:
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Also Known As:
4 Seasons Hotel Tokyo At Marunouchi
Four Seasons Hotel Tokyo At Marunouchi Japan
Four Seasons Chiyoda
Chiyoda Four Seasons
Hotel Style:
#1 Family Hotel in Chiyoda
#2 Spa Hotel in Chiyoda
#3 Business Hotel in Chiyoda
#3 Luxury Hotel in Chiyoda
#8 Romantic Hotel in Chiyoda
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Questions & Answers

Here's what travellers have asked, with answers from Four Seasons Hotel Tokyo at Marunouchi staff and other travellers.
7 questions
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Questions? Get answers from Four Seasons Hotel Tokyo at Marunouchi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can, book a suite - they are massive and well appointed”
 of 5 bubbles 299andrel, 9 Feb 2017 | Read review
“Ask the concierge to setup all your great dinner option in the Ginza.”
 of 5 bubbles jameshP6017LW, 18 Jan 2017 | Read review
“Corner room on the street side not the train station”
 of 5 bubbles chadin2017, 17 Jan 2017 | Read review
“If have children, always choose room facing tokyo station”
  • watching the train going thru
  • luxury bathroom
  • big and comfortable bed
 of 5 bubbles genxyx, 8 Jan 2017 | Read review
“Pick a high floor facing away from the trains. My colleague's room had trace noise from the train.”
 of 5 bubbles animeh, 5 Jan 2017 | Read review
5 of 5