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Pullman Tokyo Tamachi is an excellent choice for travellers visiting Minato, offering a luxury environment alongside many helpful amenities designed to enhance your stay.
Given the close proximity of popular landmarks, such as Satsuma Remains of Old Samurai Residences (0.2 km) and Atago Shrine (2.1 km), guests of Pullman Tokyo Tamachi can easily experience some of Minato's most well known attractions.
As your “home away from home,” the hotel rooms offer a minibar, air conditioning, and a refrigerator, and getting online is easy, with free wifi available.
Guests have access to room service and a concierge while staying at Pullman Tokyo Tamachi. In addition, Pullman Tokyo Tamachi offers a fitness center and breakfast, which will help make your Minato trip additionally gratifying.
If you like southwestern restaurants, Pullman Tokyo Tamachi is conveniently located near Frijoles and Frijoles Burritos & Tacos Roppongi.
If you’re looking for something to do, Tokyo Tower (1.5 km), Zojoji Temple (1.3 km), and Sengaku-ji Temple (1.5 km) are a nice way to spend some time, and they are all within walking distance of Pullman Tokyo Tamachi.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Family
Modern
Languages Spoken
English, Japanese
Location
3-1-21 Shibaura, Minato 108-0023 Tokyo Prefecture
Name/address in local language
Pullman Tokyo Tamachi
391 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Nestled in a bustling business district, Pullman Tokyo Tamachi has garnered accolades for its chic, modern vibe, complete with a vibrant bar and tranquil Executive Lounge. The rooms, celebrated for their spaciousness in the heart of Tokyo, boast comfortable beds and sleek bathrooms, though some find the latter compact. While the hotel's amenities, including a varied breakfast and gym, are well-received, opinions on loyalty benefits and value for money are mixed.
The hotel's cleanliness and exceptional service often receive high marks, enhancing guests' experiences. Its location near train stations and dining options makes it a popular choice for those looking to explore the city.
Location
Convenient
Atmosphere
Stylish
Rooms
Spacious
Value
Reasonable
Cleanliness
Immaculate
Service
Friendly
Amenities
Well-appointed
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Arrived early in the morning (6.30am) so had booked an early check in (check in time is normally 3pm so had to pay for an extra night). However, it was wonderful to be able to go straight to our room, freshen up and then have breakfast. Breakfast was a buffet with lots of choices and there were a la carte items you could have as well. We enjoyed the 2 breakfasts we had there. Our room was lovely and spacious and the bathroom was a good size as well with a separate toilet and nice sized vanity that had room for our toiletry bags. There were quality toiletries in wall dispensers but also a little pack of 4 that contained face foam, makeup remover, body lotion and body wash. We visited the Executive Lounge and enjoyed drinks and canapés however did not dine at restaurant at the hotel as we had a late lunch on our walking tour. Next day before our late checkout we enjoyed our free Accor drinks in the lobby bar.
The hotel is situated in a less busy area of Tokyo but is well serviced with a shopping centre across the road that has a multitude of restaurants. There are 2 stations close by - Tamachi and the subway one is Mita. We saw the train from Haneda and our guide advised you can get to Narita too.
The hotel staff were friendly and very polite. Really couldn’t have asked for better service. When we return to Tokyo for a longer stay we would definitely stay there again.
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman Tokyo Tamachi, General Manager at Pullman Tokyo Tamachi
Responded Oct 23, 2024
Dear Eileen, Thank you for taking the time to share your positive experience at Pullman Tokyo Tamachi. We are delighted to hear that your stay was enjoyable and that we were able to meet your expectations. We appreciate your comments on our spacious rooms and comfortable bathrooms. We strive to create a welcoming and relaxing environment for our guests, and we are glad that our amenities met your needs. Thank you for your kind words about our Executive Lounge and the hotel's location. We are pleased to offer our guests a convenient and accessible location, close by to to JR Tamachi station and with plenty of dining and shopping options nearby. We are also grateful for your positive feedback regarding our staff. Our team is committed to providing exceptional service, and we are thrilled to hear that our efforts were appreciated. We hope to have the opportunity to welcome you back to Pullman Tokyo Tamachi on your next visit to Tokyo! Sincerely, Pullman Tokyo Tamachi Guest Experience
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This was a great place to stay in Tokyo. The hotel itself was good - reasonable sized rooms in this city which often has tiny rooms, a nice bar area downstairs, really helpful reception team including very good English speakers who were great to give tips and book tables, and excellent happy hour cocktails for when we were catching up with work!
But our favourite thing was the location which is a business district so that meant that next to the hotel were a wide range of restaurants that we actually ate at for a few different evenings - perfect after a busy day around Tokyo. And full of local business people entertaining which was fun.
Loved heading into the nearby metro when everyone was arriving too - busy but SO organised! And being on the circle line meant it was easy to get everywhere.
All in all a good place if you are looking for a bit of a quieter location to stay, in a great location for exploring the city, in a comfortable hotel.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman Tokyo Tamachi, General Manager at Pullman Tokyo Tamachi
Responded Sep 7, 2024
Dear 151charityn, Thank you for your wonderful review! We're thrilled to hear that your stay at Pullman Tokyo Tamachi was so positive. It's fantastic to know that you found our location convenient and enjoyed exploring the nearby business district. We're glad that the restaurants provided a great way to unwind after a busy day in Tokyo. The convenient access to the metro and the circle line made it easy for you to explore the city, and we're happy that you found our hotel to be a comfortable and peaceful retreat. Thank you for choosing our hotel. We hope to welcome you back for another fantastic stay in Tokyo! Sincerely, Pullman Tokyo Tamachi
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Not sure about the recent bad reviews. We had zero problems with either of our rooms that were booked. They accommodated late checkout for one of the rooms and even one room was ready when we arrived way too early. The front desk was always more than helpful and willing to assist with all requests. There’s a small city tax but it’s like $16 for both rooms and three nights. The room is large (for Tokyo) and the bed super comfortable. The bathroom is adequate not a traditional Japanese style but gets the job done. The location is terrific 4 min walk covered to the JR lines, and access to a few subway lines further down as well. It’s hard to keep 5 star expectations for any hotel in this league. But they are definitely near the 5 star, prices are adequate for Tokyo and the size of room, just book in advance to save money. Overall would definitely consider making this a base camp for my next journey to Tokyo.
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Date of stay: December 2024Trip type: Travelled with family
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Response from Pullman Tokyo Tamachi, General Manager at Pullman Tokyo Tamachi
Responded Dec 8, 2024
Dear Chase, Thank you so much for taking the time to share your kind feedback from your recent stay with us at Pullman Tokyo Tamachi! It was our absolute pleasure to have you stay with us during your time in Tokyo. We're delighted to hear that our team helped you make the most of your time exploring all that Tokyo had to offer, and that the in-room amenities and bedding allowed you to fully unwind after a busy day. We hope to have the opportunity to welcome you back on your next trip to Tokyo! Sincerely, Pullman Tokyo Tamachi Guest Experience
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We had a wonderful stay at the Pullman Tokyo Tamachi in October! There are not enough good things to say about this hotel and the exceptional staff. We stayed for 7 nights after a transpacific cruise.
Location - a 2 minute walk from the Yamamoto Line and a 3.5 minute walk from the Mita Station. It was so easy to get to all of the major areas and tourist attractions. There are also many great restaurants within a 1-10 minute walk and super easy access to a supermarket, 7-11 and FamilyMart. We loved that it was very well located, but also quiet and peaceful. Because it was a business district, we also noticed that there was more English spoken here than other areas of Tokyo (we tried to speak Japanese when we could, but we only knew basic phrases)
Room - we had a lovely room with a king (or maybe even larger) bed, great bathroom with shower and reasonable closet space. It was very clean and well appointed.
Restaurant - the breakfast buffet was amazing and I also had a delicious lunch at the restaurant. The service was fantastic and everyone’s English was great (my Japanese is terrible)
Room service - I had one room service meal - it was okay, but not the highlight of our stay.
Check-in and check-out - both were very smooth. We were at the hotel early (right off the cruise ship so about 10 am) and the staff sent us up to the executive lounge until our room was ready. It was only about a 15 minute wait. Check out was very smooth as well, staff was incredibly helpful with our bags etc getting us into a taxi to head to the airport.
Executive Lounge - this was truly the highlight of this overall great hotel. Jordan and his team could not have been more welcoming, hospitable and helpful. 5 days into my stay I seriously sprained my ankle stumbling on some stairs and they could not have been more helpful. All hotel staff were great - providing a wheelchair for the rest of the stay, bringing bags of ice to the room and looking after me. I couldn’t have asked more from a family member! The lounge itself is a welcoming space, with snacks and drinks (including wine and beer) available for most of the day and a wonderful happy hour from about 5 to 7:30 with some amazing Japanese whisky and appetizers. The team was also incredibly helpful with restaurant recommendations and reservations, activity suggestions and overall assistance with any logistics required (for me that included finding crutches and a medical clinic). I am incredibly grateful for this team.
I would stay here again any time I return to Tokyo - thank you so much!
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Date of stay: October 2024Trip type: Travelled as a couple
Room Tip:The Italian restaurant across the courtyard is delicious. Executive lounge upgrade is completely...
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Response from Pullman Tokyo Tamachi, General Manager at Pullman Tokyo Tamachi
Responded Nov 21, 2024
Dear Barcar123, Thank you so much for taking the time to share this wonderful feedback regarding your recent stay with us at Pullman Tokyo Tamachi. We're thrilled to hear that your stay was exceptional and that our team exceeded your expectations. Your kind words about the service of our team is truly heartwarming, and we are so glad to hear that we were able to make your stay comfortable and enjoyable, even after your accident. We hope that you are safely healed and were able to return home without issue. Please know that our team is always here to assist our guests, and we are honored to have been able to support you during your stay. We look forward to welcoming you back to explore more of Japan soon! Sincerely, Pullman Tokyo Tamachi Guest Experience
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Pullman Tokyo Tamachi is an excellent hotel right next to the JR line which meant getting around Tokyo was easy yet away from the hustle and bustle. As it is next to a number of office towers we were spoilt for choice for restaurants and convenience stores. As with all Accor properties we have stayed in, the staff were outstanding. The front desk were extremely helpful with special mention to Karl who gave us invaluable tips and assistance.
Room was spacious and the breakfast was a combination of both western and japanese food. Also one of the best coffees in Tokyo .
Highly recommended.
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Date of stay: October 2024
Value
Rooms
Location
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jakapun Somrit, General Manager at Pullman Tokyo Tamachi
Responded 4 weeks ago
Dear Rick, Thank you very much for taking the time to share your experiences from your recent stay with us at Pullman Tokyo Tamachi. We're delighted to hear that our convenient location next to JR Tamachi Station and the Mita Subway Line allowed you to fully explore Tokyo's sights and sounds, while still having a peaceful retreat to return to. Your kind words about the service of our staff are greatly appreciated, and we have made sure to thank Karl for providing you with such a memorable experience. We hope that the rest of your travels went well and that you consider staying with us again on your next visit to Tokyo! Sincerely, Pullman Tokyo Tamachi Guest Experience
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We’re a family of 4, staying 9 nights at the Pullman Tamachi in 2 adjoining rooms.
Our experience of the hotel and in particular staff was exceptional. We were generously granted early check in and a very late check out (possibly helped by my Diamond All.Accor status) which made our day of arrival and departure that more easy to manage. Thank you Jakapun (Director of rooms)
The rooms were generous in size, very well appointed and laid out.
The breakfast in the main restaurant was great with a nice variety of options. Staff were attentive and food was replenished as needed.
The location was perfect for us, metres from the main train line linking the busiest stations, yet far way from the hustle to offer a much-needed sanctuary, highlighted by the roof top garden, terrace and executive lounge.
Biggest praise goes to the staff of the executive lounge, led by Jordan and Masa and their great support staff. I have yet to see staff anywhere in the world offer the levels of service they all provided during our stay. From asking questions about what we like and had in mind, to offering options, making reservations and sending frequent emails with listed itinerary and instructions, they made our experience in Tokyo a memorable one for my family. Their attention to detail, enthusiasm and pleasure in hearing we had a great day based on their recommendations, made the difference. The hotel is very fortunate to have staff like you all. My family and I truly thank you for your exceptional service and memorable holiday experience.
Looking forward to returning in the near future.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very enjoyable stay. Before arriving I emailed the hotel for a couple of requests which they accommodated. Communication through email was promptly replied. Unlike some other Accor hotels in Ginza. Off who checked us in was very informative and welcoming. Actually the whole team gave great customer service. Friendly, easy to talk to and very helpful. Shout out to Carl, Fuga, Masayoshi and Mayumi for their personal service. Kanon from the Executive Lounge who helped organise a couple of surprises for my husband’s birthday was exceptionally helpful. With this kind of service it’s hard to not want to stay here when in Tokyo. We have found our home away from home. This is definitely our first option when returning to Tokyo. The location was great. Very close to train station, plenty of restaurants around at very affordable prices and a huge supermarket downstairs of the escalator to the right coming out from Pullman. A good size supermarket with freshly baked breads and large variety of ready to eat meals. They have microwaves just outside of the checkout counters to reheat prepared meals. Prices are quite good too. Very busy with workers as Pullman is surrounded by office buildings. Breakfast was buffet and an alarte menu that you can order over and over again. Barista coffee was included in the buffet which is a nice change to coffee machine. Restaurant not very big but nice. One incident I’m not at all happy with was when I claimed the welcome drinks downstairs level 2 bar as roof top bar was not open. They wanted to serve my drinks in a paper cup as I wanted to take to the room. When I said I wanted in glasses, the lady said they don’t have enough glasses (they had 6 there) they needed to keep for customers. Am I not a customer? I was only claiming 2 drinks. Or is it because I am claiming the welcome drink they want to save the glasses for the paying customers.? Unbelievable!!! I told them to get the classes from the lounge as I don’t want paper cups. It was almost a perfect stay until this. I don’t understand about wanting to keep the glasses coz she only had half a dozen left, yet the restaurant was just across the foyer and Executive Lounge upstairs with another rooftop bar that I’m sure had plenty glasses.
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Date of stay: September 2024Trip type: Travelled as a couple
Room Tip:Adjoining to train station with undercover walk ways. Huge supermarket called Life lower level of...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman Tokyo Tamachi, General Manager at Pullman Tokyo Tamachi
Responded Oct 23, 2024
Dear Mimi, Thank you very much for your kind and detailed review of your recent stay with us at Pullman Tokyo Tamachi. We are truly grateful to hear that our staff were able to make your stay so memorable. We will be sure to pass on your kind feedback to Off, Karl, Fug, Masa, Mayumi and Kanon to further motivate them to continue providing the best service possible. We are also delighted to hear that you enjoyed our breakfast offerings, and the convenient location of our hotel to Tamachi train station, as well as the local shops and restaurants. Please allow us to sincerely apologise for your experience with the takeaway welcome drink being offered in paper cups. For the safety and well-being of all our guests we do not allow breakable glassware to be taken from our food and beverage establishments to other areas of the hotel. We are terribly sorry that this was not communicated to you properly, as we can understand your frustration in simply being told that there are not enough glasses. We have taken your feedback seriously and discussed with our Food and Beverage department to ensure that this policy is understood and communicated clearly by all our staff. We truly appreciate your kind feedback and are happy to hear that you have found a possible home away from home while you visit Japan. Please travel safely and we look forward to welcoming you back soon! Kind regards, Pullman Tokyo Tamachi Guest Experience
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We stayed at Pullman Tamachi for five days. All was great, the room was decent size for Tokyo and breakfast was with good selection of choices. Restaurants staffs offered great service and always with a smile. I wish to mention there we were very disappointed with the service from Esther at the front desk. We requested for a higher floor with a nice view at the time of booking (6 months before our stay) and was offered a low floor with no view. When asking for the possibility of changing a room, we were informed by Esther that there is nothing she can do and there is only room available to change 4 days later which we found really unseasonable. Obviously she is unable willing to help. We later spoke to another member at the front desk on the same day, and after a few-min checking we were able to switch to the other room. The other members at front desk offered great service during our 5 days stay and we appreciate for their help.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is located across a train stop so it is convenient to go to many areas and attractions of Tokyo. The trains are clean, very efficient and come frequently. I would recommend having a Suica card to make sure things go smooth. Some people do not speak English and therefore we used to google translate to help with stations. We also used local cabs and guides as well. The hotel is surrounded by many local restaurants in walking distance. In fact, one thing I learned is there is no reason to plan for eating as there are thousands of restaurants in the city, unless you are looking for something very specific like the restaurant where Kill Bill was shot which we went to or some high-end Michelin places which we did not go to. Overall, the food is much cheaper than USA.
The breakfast is really good, and staff is friendly. We also sent our luggage to Kyoto hotel via a courier from the hotel front desk, and this saves a lot of headaches in lugging and the trains have limited storage ability. It was also not very expensive.
There are many boroughs in Tokyo so the hotel you choose should be based also on your interests.
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Date of stay: November 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman Tokyo Tamachi, General Manager at Pullman Tokyo Tamachi
Responded Dec 8, 2024
Dear PatSSN. Thank you for sharing your wonderful experience at Pullman Tokyo Tamachi. We're delighted to hear that you enjoyed the convenience of our location, the efficiency of the nearby train system, and the delicious breakfast at Kasa restaurant. We're glad to hear that you were able to fully explore so many areas of Tokyo during your stay with us, and that our staff were able to assist you with safely sending your luggage to your next destination. We look forward to welcoming you back to stay with us on your next visit to Tokyo! Sincerely, Pullman Tokyo Tamachi Guest Experience
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We caught the Shinkansen from Osaka to Shinagawa, where you are only two stops away from Tamachi Station. A very short walk and you are at Pullman Tokyo Tamachi. The location to the train station is a huge bonus. The check in at the front desk went smoothly and we were greeted by Jordan who was working in the Executive Lounge when we were there last year. He was genuinely pleased to see us return and always maintained a professional approach. We had a suite which is always a bonus space wise. We have stayed in a standard room before and it was very compact. The extra space allows you to have both suitcases laid out. The suite was spotlessly clean and had all you would need. The shower was huge and there was also a free standing bath and separate toilet. The Executive Lounge is a lovely space attached to a rooftop bar. Brandon, who was also there last year, was his usual hospitable self, ensuring that everyone was comfortable, happily attending to every request. There is a small choice of canapes and dessert. Draught beer, sake, wine and basic spirits are on offer. Breakfast at Kasa offered a large variety of buffet food, together with a small list of made to order dishes. The restaurant is clean and the staff very efficient. We had a light lunch in the lobby bar one day and the food was delicious. Like a lot of Japanese restaurants, Kasa closes at 2.00pm each day (reopening for dinner), hence the lobby bar for a bite to eat. Overall, we highly recommend this hotel. We had no problems with any of the staff we encountered. They were all friendly and were happy to attend to any needs we may have had.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman Tokyo Tamachi, General Manager at Pullman Tokyo Tamachi
Responded Jun 20, 2024
Dear TravelswithBuck, Thank you for taking the time to share your fantastic review of the Pullman Tokyo Tamachi! We're thrilled you had another wonderful stay with us. It's fantastic to hear the convenient location next to Tamachi Station made your travels from Osaka a breeze. A smooth check-in experience and a friendly welcome back from Jordan, and Brandon in the Executive Lounge are exactly what we aim for. We appreciate your kind words about the spaciousness of your suite, wide variety of buffet breakfast at Kasa, and the delicious food at the lobby bar sounds like a perfect solution for a light lunch. Your overall high recommendation truly means a lot! We're especially happy to hear you experienced consistently friendly and helpful service from all our staff. Thank you again for choosing the Pullman Tokyo Tamachi. We look forward to welcoming you back for another seamless stay, whether you explore Ginza or delve deeper into the Tamachi area! Kind regards, Pullman Tokyo Tamachi
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I am not sure about this, as we have our tours planned already. But they were able to helped us booked the restaurant we wanted to go. They were quite helpful.
Cambridge, United Kingdom21 contributions1 helpful vote
"The hotel collects a very small amount of money (city tax or something) that is not listed as part of the booking fee. I prepaid online but still had to pay this on site."
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