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Sheraton Miyako Hotel Tokyo

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1,404 Reviews from our TripAdvisor Community

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Showing 701: English reviews
San Diego
Reviewed 26 April 2013

One of my favorite hotels but not for the rooms or comfort. This hotel is unusual in that for tokyo the value is very high because the location is excellent! It's very easy to access the subway system as the hotel has regular shuttle service to two subway stations on the JR Yaminoto Line, Meguro and Shinagawa stations. It's easy...

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Helpful?
Thank Lew21
Tokyo_Santa, Guest Service at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. We share your feedback with our team for the purpose of improving our operations and services for future guests. I am very happy to hear about your positive experience at our concierge desk and am sure...

Luxembourg
Reviewed 24 April 2013

First time I've ever had a room *downgrade* due to overbookings. I've had upgrades before and even been offered alternative hotels at equal or better room standard. My two night stay April 23/24 was booked in advance but the room type selected wasn't available so I was offered a lower standard room. I find this a strange and disappointing approach...

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Helpful?
Thank Peter S
Tokyo_Santa, Guest Service at Sheraton Miyako Hotel Tokyo, responded to this review

Dear Guest We are very sorry for the downgrade on your stay . It is completely our fault to have overbooking and I understand that it might be difficult for you to accept our apology but hope that this response will help. And I thank you for your giving us a kind comment to our staff and the hotel in...

Juan-les-Pins, France
Reviewed 24 April 2013

I've been quite a few times in this hotel. Usually, being Tokyo rather big, you need to select a hotel close-by to the place where you will have meetings. Therefore, I assume this hotel would be interesting for people having meetings between Shinagawa-Gotanda-Osaki-Ebisu area. The hotel is pretty "far" from the buzz of the city, being in a residential area....

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Helpful?
Thank krotas
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. The hotel is 4 minutes’ walk to the nearest subway station and we operate free shuttle bus service to the train station(5 min journey) every 15 minutes. So I recommend you to get the best advice...

New York, New York, United States
Reviewed 20 April 2013

Given a wide variety of reviews I saw on this site, I was not sure what to expect. The staff and service was excellent. The room I stayed in was very comfortable and must have been one of them that was recently renovated. It is what I would expect from a higher-end Sheraton. I had a garden view room, which...

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Helpful?
Thank Sanjay S
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your feedback and for taking the time to post your comments. We are pleased to notice that you are enjoying your stay with us. I reviewed your comments regarding your recent stay with us at the Sheraton Miyako Hotel Tokyo, assuring you that we do take all comments seriously, appreciating all the constructive and fair...

Montreal, Canada
Reviewed 16 April 2013

I treated my best friend, who is currently working in Japan, to a night here. It was my first welcome to Japan and Tokyo. We had a room with two single beds. We pretty much just crashed that first night and had a great sleep. Next morning, we went to the MiniMart/Family Mart (there are some within walking distance) and...

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Thank LifeOptimist
Tokyo_Santa, Guest Service at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your feedback and for taking the time to post your comments. We are pleased to hear about your positive experience at our hotel. I am very happy to hear about your positive experience at our concierge desk and am sure to pass along your kind remarks to concierge team. We appreciate your sincere feedback and...

San Francisco, CA
Reviewed 16 April 2013

This is a Sheraton. If you stay at a lot of them, you kow exactly what I mean. If you don't stay at a lot of them, let me explain: Sheratons are nice. But they're not great. You'll probably never go to one and say "I'm never staying at another chain again!" They tend to be dark, a bit dreary,...

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Helpful?
Thank Jon P
Tokyo_Santa, Guest Service at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your feedback and for taking the time to post your comments. We are pleased to hear about your positive experience at our hotel. The hotel is 4 minutes' walk to the nearest subway station and we operate free shuttle bus service to the train station(5 min journey) every 15 minutes. And WIFI is available free...

Melbourne, Australia
Reviewed 11 April 2013

We stayed 5 nights in a non smoking room. We came to Tokyo on the Shinkansen from Kyoto and then from Tokyo station to Meguro which is the closest station. The Hotel has a shuttle service from Meguro station to the hotel every 15 minutes which was very handy. The hotel is a little out of the way, but only...

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Thank JenniferMelbourne_11
Tokyo_Santa, Guest Service at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your feedback and for taking the time to post your comments. We are pleased to hear about your positive experience at our hotel. We share your feedback with our team for the purpose of improving our operations and services for future guests. We appreciate your sincere feedback and hope you will give us the opportunity...

Reviewed 10 April 2013 via mobile

The staff were very helpful and friendly, my original booking did not have an option to choose nonsmoking but at the desk they upgraded us to a bigger nonsmoking suite for free. The room is spacious but the bathroom is dated in need of an update quick. Rest of the room's decor was nice and relaxing. It is about 10...

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1Thank Sherman L
Tokyo_Santa, Public Relations Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. I share your feedback with all housekeeping staffs and managers. Furthermore, we are our guest rooms little by little and we just finished renovating the whole guest rooms on the 4th floor. We appreciate your sincere...

Bathurst, Australia
Reviewed 9 April 2013

Friends and I stayed one night at the Sheraton and were very pleased with the service and room. Amazing pillows!!! The only fault Is that it wasn't in the best location for us, but would definitely stay again.

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1Thank leesh1288
Tokyo_Santa, Guest Service at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your feedback and for taking the time to post your comments. We are pleased to hear about your positive experience at our hotel. There is the circumference of the hotel in the quiet upper-class residential area and is a safe area. A limousine travels from Narita Airport and Haneda Airport and is convenient. We hope...

Los Angeles, California
Reviewed 9 April 2013

I felt taken care of there - minus my TV that didn't work and could not be fixed. It was very clean which I liked. They let me check in super early by switching to a smoking room, so I appreciated that too. The location is not good for travelers. Subway stations could be closer, and I don't think there...

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Helpful?
1Thank dameyawn
Tokyo_Santa, Guest Service at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your feedback and for taking the time to post your comments. We are pleased to hear about your positive experience at our hotel. The hotel is 4 minutes’ walk to the nearest subway station and we operate free shuttle bus service to the train station(5 min journey) every 15 minutes. I hope you will give...

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Staying in Shinagawa / Gotanda

Neighbourhood Profile
Shinagawa / Gotanda
In Shinagawa, an office district shares space with luxury residential buildings and the scene is constantly changing with rapid development. Ikedayama park and Togoshi park are great places to see beautiful traditional Japanese gardens with ponds, as well as enjoy the changing seasons. Shinagawa was a post and a port town during the Edo era and the lavish old Shinto shrines and Buddhist temples at Shinagawa and Ebara are very popular. It's a great place to get in touch with the old Edo atmosphere on a pleasure boat cruising along the canal. The neighboring area around Gotanda station is a study in modern contrasts filled with unique restaurants and a lively nightlife.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sheraton Miyako Hotel Tokyo

Address: 1-1-50 Shirokanedai, Minato 108-8640, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Shinagawa / Gotanda
Price Range: $195 - $473 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Miyako Hotel Tokyo 4*
Number of rooms: 494
Reservation Options:
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Also Known As:
Sheraton Tokyo
Sheraton Minato
Minato Sheraton
Sheraton Miyako Hotel Tokyo Japan
Hotel Style:
#15 Luxury Hotel in Minato
#16 Family Hotel in Minato
#19 Romantic Hotel in Minato
#27 Business Hotel in Minato
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Miyako Hotel Tokyo staff and other travellers.
21 questions
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Questions? Get answers from Sheraton Miyako Hotel Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None smoking and in the rear.”
 of 5 bubbles 923BobG, 18 Nov 2016 | Read review
“ask for a room view garden”
 of 5 bubbles H6111YBmohammeda, 16 Nov 2016 | Read review
“balcony room, japanese garden, quiet room”
  • Luxury room on 7th floor, with balcony
 of 5 bubbles fhnology, 29 Oct 2016 | Read review
“next to this hotel, another hotel with very large and nice Japanese garden recommend to get rooms with this side, otherwise no views at all”
 of 5 bubbles shunimada, 20 Oct 2016 | Read review
“Check to see if your room has twin beds. Not sure why ours did, but that may have been due to the tour we booked.”
 of 5 bubbles K7656YMjessicah, 25 Sep 2016 | Read review
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