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Shibuya Excel Hotel Tokyu

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1,013 Reviews from our TripAdvisor Community

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Showing 653: English reviews
Level Contributor
51 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 days ago NEW

At exit of Shibuya, world's most busy crosspoint with 6mio people a day shopping around or taking the Shibuya metro. As hotel is on 15th to 20th floor no noise & very clean modern rooms yet as always in Japan small size if you don't take luxury room option. Friendly staff but poor English. If you want to be in... More 

1 Thank 411yvesd
Perth, Australia
Level Contributor
88 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 1 week ago NEW

Great position – could spend hours watching the people on the Scramble! Stayed on 24th floor with great views. Some slight train/street noise may be bothersome if you are a very light sleeper. Small hotel foyer – nowhere to sit and relax. Reasonably sized room, no complimentary water, iron/ironing board. TV: 2 western news channels or paid TV. Café very... More 

1 Thank MSK085
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago

My husband and i enjoyed staying here in August 2016 and wow what an experience, the hotel was amazing with really good sized room and bed, we had heard that the rooms in Japan were small and as my husband and i are both 6 foot plus we were worried, well i can tell you we need not have worried,... More 

1 Thank leelee101
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 1 week ago

Though a 4* property, I thought the bed, bath and rooms were comparatively smaller to other countries. But I understand from the residents that this is normal in the costly city of Tokyo. The hotel is centrally located with an optional choice of break fast - Japanese or American. Otherwise a normal standard hotel experience, nothing outstanding.

Thank Sri_Travels
Level Contributor
4 reviews
Reviewed 1 week ago

This is arguably my favourite hotel when I travel to Tokyo. It is right in the heart of Shibuya and hover right over the famous intersection. Rooms are clean and spacious. The only things this hotel lacks is service and smiles. Staff seem unfriendly and not very customer service driven. Any request seems like a huge ask and the staff... More 

Thank FoodCritiques
Geelong, Australia
Level Contributor
598 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
Reviewed 2 weeks ago via mobile

Very central and next to the famous Shibuya crossing. Expensive even for a small 'semi-double 'but close to hundreds of eateries, all types of food and thousands of shops. Busy and a little like time square outside. The service is excellent. It backs onto a big shopping complex and is near the main station. The cafe and upstairs restaurants are... More 

4 Thank Rosemary F
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

We traveled to Tokyo with our 4 month old and could not have asked for a better hotel to meet our many needs. One of the amenities we required was a coin-operated washer and dryer. This was great since we could pack less clothes to accommodate all the goodies we planned to buy. It was ¥300 to use the washer,... More 

1 Thank lhayes23
2 reviews
Reviewed 3 weeks ago via mobile

Great location. Shibuya train station below hotel and direct bus to the airport leaves from hotel. My only complaint -- only one washer and dryer in the laundry room. But a few floors with a laundry room.

Thank Noriko O
Dana Point, California
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 3 weeks ago via mobile

Hotel is in a great location for both business & leisure given proximity of the Shibuya train station. Rooms are not that great but ok for Japan, But he breakfast is terrible & way over priced!!! Biggest let down was from a business perspective there is nowhere to sit & meet informally, if you use the hotel bar each person... More 

1 Thank Scottys_explorations
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 weeks ago via mobile

This hotel is in a great location attached to Shibuya station and overlooking the famous crossing. However, in terms of value for money this place is pretty poor. Rooms are small and of 3* quality. Some staff had a bit of an attitude problem and there is nowhere that people can meet and chat in the hotel unless you use... More 

1 Thank R W

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Staying in Shibuya / Harajuku / Ebisu

Neighbourhood Profile
Shibuya / Harajuku / Ebisu
There are countless opportunities to shop in the Shibuya and Harajuku districts, especially in shops that focus on Japan's "Kawaii" culture. The trendiest areas are around Shibuya’s Center district, Harajuku's Takeshita-dori and in Omotesando. If you need to recharge from all the shopping, you can easily refresh yourself in Meiji Jingu or Sasaki Park. In contrast, Ebisu has a more grown up ambiance of calm and cool. At the Museum of Yebisu Beer you can learn about the beer that was responsible for the town’s name, and enjoy dining at the popular noodle shops in the surrounding area.
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  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Shibuya Excel Hotel Tokyu

Address: 1-12-2 Dogenzaka, Shibuya 150-0043, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shibuya > Shibuya / Harajuku / Ebisu
Price Range: $257 - $503 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Shibuya Excel Hotel Tokyu 3.5*
Number of rooms: 408
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Also Known As:
Shibuya Excel Hotel Tokyu Tokyo
Hotel Style:
#4 Business Hotel in Shibuya
#4 Family Hotel in Shibuya
#5 Romantic Hotel in Shibuya
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Questions & Answers

Here's what travellers have asked, with answers from Shibuya Excel Hotel Tokyu staff and other travellers.
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San Francisco, California

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“place to stay if in Shibuya”
 of 5 bubbles 411yvesd, 1 Dec 2016 | Read review
“Higher the room greater the view”
 of 5 bubbles leelee101, 22 Nov 2016 | Read review
“Get the top most floor with the view of the cityscape”
 of 5 bubbles Sri_Travels, 21 Nov 2016 | Read review
“get a room with a view....rooms are small but clean...try to get a higher floor...”
 of 5 bubbles towardstheflow, 3 Nov 2016 | Read review
“The higher the floor, the better the view.”
 of 5 bubbles Tomichm, 29 Oct 2016 | Read review
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