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Shibuya Tokyu REI Hotel

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Shibuya Tokyu REI Hotel
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298 Reviews from our TripAdvisor Community

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Showing 124: English reviews
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Reviewed 3 weeks ago via mobile

If you want a hotel that's super clean and in the best location possible this is the one! Ignore the one or two bad reviews you see on trip advisor. Yes the hotel rooms are small but they're super clean, good free wifi, kettle and hairdryer. The cleaners also do a great job of keeping the rooms spotless everyday. If...

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Helpful?
Thank Wayne B
ハシュ ハ, マネージャー at Shibuya Tokyu REI Hotel, responded to this review

Dear Wayne B Thank you very much for your warm feedback. Your comments were very encouraging for us. We are truly happy to heard that you had a lovely experience while you were traveling of Tokyo, and we could help your stay. We would like to continue to concentrate on improving our service and skill. Thank you very much for...

Edmonton, Canada
Reviewed 7 February 2017

We have stayed twice in this hotel already in the last year and a half, and have enjoyed our stay both times. Rooms: As is typical for Tokyo hotel rooms, they are rather small but very functional and more than sufficient for our needs. Rooms very kept very clean and had the amenities we required. Location: Excellent location. Very close...

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Helpful?
Thank souljay
ハシュ ハ, マネージャー at Shibuya Tokyu REI Hotel, responded to this review

Dear souljay Thank you very much for your feedback and we are happy to hear that your warm words. As your comments, our hotel is good location for shopping, dining and so on. We are surrounded by many store and shopping mall, near by cat street, Shibuya crossing... One day may not enough for exploring around Shibuya. Also great access...

Perth, Australia
Reviewed 21 January 2017

Nice Hotel very nice reception area and meet and greet was friendly. Rooms tidy ,clean and beds comfortable . The Hotel I thought was close to restaurants and dining areas , also plenty of shopping malls around the area so all in all a nice place to stay for a few days. Plenty of supermarkets around the area so that...

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Helpful?
1Thank geminideb10
ハシュ ハ, マネージャー at Shibuya Tokyu REI Hotel, responded to this review

Dear geminideb10 Thank you very much for your feedback. We are glad to hear that your kind comments. As your mentioned, our hotel is good access for shopping and restaurants. Also very close from Shibuya station that people could go to Harajuku or Omotesando for shopping easily. We hope you had a great trip. And we look forward to seeing...

Reviewed 12 January 2017 via mobile

Pros- 1)the hotel is super convenient, near train station and all e district 2) it is quite easy to locate Cons- 1) this was the very first hotel that we hv stayed which did not even provide mineral water! This was something my husband and i could not accept. Mineral waters are the very basic and cheapest thing one hotel...

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Helpful?
Thank Ying Ting O
ハシュ ハ, マネージャー at Shibuya Tokyu REI Hotel, responded to this review

Dear Guest, Thank you for your critical point of view that you could not accept the way we do for our service. As you mentioned the specific point of your advice, We have certainly cought your opinion sincerely and to require progressing for our selves and the time for change as well indeed. Once again, Thank you very much for...

Singapore
Reviewed 29 December 2016 via mobile

Stayed for a week at Shibuya Tokyo Rei hotel. My initial reason for the pick was because this hotel is located just across the street from Shibuya train station which makes it very convenient for travelling around tokyo. Got a double room and must say room is adequately spacious for 2 people with an attached comfy and clean bathroom. All...

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Helpful?
Thank keem1612
ハシュ ハ, マネージャー at Shibuya Tokyu REI Hotel, responded to this review

Dear my precious guest, Thank you very much for staying at our hotel. We would glad to hear that you stayed very comfortably. We hope you had a grate memories behind the way back in Tokyo. We are looking forward to seeing you near future. Best regards, Shibuya Tokyu Rei Hotel.

Kuala Lumpur, Malaysia
Reviewed 22 December 2016

This hotel is in the center of Shibuya. It is very convenient to get to places especially with Shibuya Station just right outside the hotel and is reachable within a minute. The reception's lack of knowledge on English and are very slow while we were checking in. Please request on changing the bed sheet if you have longer stay. Apart...

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Helpful?
2Thank scottzihan02
ハシュ ハ, マネージャー at Shibuya Tokyu REI Hotel, responded to this review

Dear Guest, Thank you very much for visiting and staying at our hotel. It seems to be a grate sound that it was convinient to get everywhere you went while you were in Shibuya. However, I would apologise that there was a language barrier between you and us in speaking English. We would all appreciate you to sticking a crucial...

Sydney, Australia
Reviewed 13 December 2016

The hotel is in a great location; you can walk to most attractions within 10 minutes. The staff are friendly and very helpful. The rooms are small (which comes as no surprise) but well appointed and tidy and are priced decently for the area.

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1Thank miss_vicki_L
ハシュ ハ, マネージャー at Shibuya Tokyu REI Hotel, responded to this review

Dear Guest, Thank you very much for staying at our hotel. We are all happy you to stay a grate time behind althugh tha room was tidy! We would trying to getting much more improvement such as serivices and all that. Once again, Thank you very much for giving us a grate opinion and valuable time. We are all looking...

Reviewed 10 December 2016 via mobile

I booked a room using Travalgo and was asked by the Mandarin-speaking staff, Mr Yang if we wanted to do an upgrade. I was glad I did as the room was spacious and comfortable. It had a good view too, being on the highest floor. However, it can be rather frustrating to communicate with the staff as most are not...

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Helpful?
1Thank Cheah J
ハシュ ハ, マネージャー at Shibuya Tokyu REI Hotel, responded to this review

Dear Guest, First of all, Thank you very much for staying at our hotel as well as giving us a crucial opinion from your point of view. One thing We would apologise you that there was a great language barrier between our communication in speaking English eventhough you wanted to be helped by us to take care of .... For...

Oslo, Norway
Reviewed 8 December 2016 via mobile

This hotel has a great location in Shibuya, really close to the metro. The price is good for the area, staff are superfriendly and the breakfast is good. The rooms are small and a bit outdated, but clean with all necessary equipment. We booked a non-smoking room, but it was clearly not (it smelled). When I complained they offered us...

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Helpful?
1Thank Rebl1986
ハシュ ハ, マネージャー at Shibuya Tokyu REI Hotel, responded to this review

Dear Guest, Thank you very much for staying at our hotel. Also, We would thank you for giving us for your valuable time to tell us your precious opinin. We would take that your gentle opinion in order to improve our service and all that. Once again We would all appreciate you that giving us a crucial point of view....

San Jose, CA
Reviewed 8 December 2016

Just want to say that staff was really friendly & helpful. But room was really old & dirty. No AC in the rooms in November. So have to open the window & you can hear the trains running all night. Location was really convenient though. A minutes walk to the Shibuya crossing & subway entrance. Would not stay here again...

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Helpful?
Thank sc156
ハシュ ハ, マネージャー at Shibuya Tokyu REI Hotel, responded to this review

Dear Guest, First of all, We would apologize that you felt a bad condition to stay because of filthy room and no air conditiong during November. We would assume that you were really dissapointed whille you were hear whatsoever. Thank you very much for giving us a crucial opinion and your importnat time. Tharefore we are tryng to getting much...

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Staying in Shibuya / Harajuku / Ebisu

Neighbourhood Profile
Shibuya / Harajuku / Ebisu
There are countless opportunities to shop in the Shibuya and Harajuku districts, especially in shops that focus on Japan's "Kawaii" culture. The trendiest areas are around Shibuya’s Center district, Harajuku's Takeshita-dori and in Omotesando. If you need to recharge from all the shopping, you can easily refresh yourself in Meiji Jingu or Sasaki Park. In contrast, Ebisu has a more grown up ambiance of calm and cool. At the Museum of Yebisu Beer you can learn about the beer that was responsible for the town’s name, and enjoy dining at the popular noodle shops in the surrounding area.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Shibuya Tokyu REI Hotel

Address: 1-24-10 Shibuya, Shibuya 150-0002, Tokyo Prefecture (Formerly Shibuya Tokyu Inn)
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shibuya > Shibuya / Harajuku / Ebisu
Price Range: $160 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Shibuya Tokyu REI Hotel 3*
Number of rooms: 225
Reservation Options:
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Also Known As:
Shibuya Tokyu Hotel Shibuya
Shibuya Tokyu REI Hotel Tokyo
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Questions & Answers

Here's what travellers have asked, with answers from Shibuya Tokyu REI Hotel staff and other travellers.
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Questions? Get answers from Shibuya Tokyu REI Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on any end of the floor are the best as you wont hear much noise compared to rooms in the middle.”
 of 5 bubbles scottzihan02, 22 Dec 2016 | Read review
“Book elsewhere...”
 of 5 bubbles sc156, 8 Dec 2016 | Read review
“good location, central, quality”
 of 5 bubbles MarcRicart, 23 Aug 2016 | Read review
“Higher floors should be quieter.”
 of 5 bubbles Y5689AZchrisb, 20 Jul 2016 | Read review
“Location, clean, near station”
 of 5 bubbles nuraina, 3 Apr 2016 | Read review
5 of 5