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Hilton Tokyo

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4,056 Reviews from our TripAdvisor Community

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Showing 2,822: English reviews
Singapore, Singapore
Reviewed 2 January 2016

Having stayed at hotels around the same area as Hilton Tokyo in Shinjuku made me like this hotel even more. The Hilton experience begins with check-in, the staff warmly greeted you and welcomed you back to the hotel, just like welcoming you home. The whole process was a speedy one, as if they had prepared to receive you upon your...

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1Thank aadroit
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your kind comments about the hotel and I am glad to read that our team were able to show you their usual generous Japanese hospitality. Japan in generally is a fantastic country for hospitality, and we are glad that you were able to experience this first hand. we will be sure to pass this on to them...

Reviewed 2 January 2016 via mobile

Such a good place to spend NYE. We booked executive suites with executive lounge access on the 37th floor. This included 3 hours of canapés and drinks (that you could pour yourself). The view was outstanding and it was a wonderful way to see in the new year. The full buffet breakfast the next day was one of the best...

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Thank Jac L
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Happy New Year! Thank you very much for staying with us at the Hilton Tokyo, and thank you very much for taking your valuable time to place comments for us. We are glad to hear that you enjoyed one of our executive rooms with access to the lounge, our breakfast offering. I am delighted to read that you enjoyed the...

Reviewed 31 December 2015 via mobile

Booked directly online and two specific requests- must be non smoking and both rooms must be on same floor. We arrived on 30th Dec to a jam packed lobby and Kasano San, who attended to us had to work very hard to satisfy our requests. We got an adjoining room!!!! Good sized single begs with tip top cleanliness. It's a...

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Thank Cheryl C
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you providing us and other readers with such a detailed review of Hilton Tokyo. We are glad that you enjoyed your room and the location of the hotel. We constantly strive to serve our guests in ways that cater to their needs, and we are very happy that our team members were able to make your stay comfortable. Thank...

Jakarta, Indonesia
Reviewed 31 December 2015 via mobile

This hotel is very good for family/business trips. Most of the hotels staff are bilingual. I enjoy my stay here with my family! The staffs are very friendly and the rooms are comfy!! The facilities are very useful and the complimentary breakfast tastes good!

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Thank Waldze
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you very much for choosing to stay with us in Hilton Tokyo. I am happy to learn that you enjoyed your recent stay and have taken note of the comment in reference to food variety at our breakfast and room quality. And I'm very proud to hear that our team took good care of you and I can assure...

Hong Kong, China
Reviewed 30 December 2015

Brand is my first priority to select a hotel to stay during vacation but location is also important too if I am not ready to drive. Hilton is a good brand in my mindset and this is my first time to travel in Tokyo thus I chose Hilton Tokyo as it is very handy to Shinjuku. Hotel offers free shuttle...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Annie F
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

We are grateful that you have taken the time to post a review of your recent stay Hilton Tokyo is located in Shinjuku, the heart of Tokyo's business, shopping and entertainment district, and is an ideal place to experience modern Japan. A complimentary shuttle operates between the hotel and Shinjuku station and the Tokyo Metro subway is connected to the...

Singapore, Singapore
Reviewed 30 December 2015

it's a pretty old hotel and that shows. super crowded lobby as well probably because everyone wants the free wifi. The breakfast was okay, pretty standard stuff. rooms spacious and clean. if you are deciding between staying at the hilton or keio plaza hotel which is just in front of hilton, i would recommend keio plaza. Everything hilton has, keio...

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3Thank Cj23455
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for taking your time to share your experience at Hilton Tokyo. Your feedback is shared with relevant departments to ensure continuous improvement on our service and products. For your future reference, Complimentary Wi-Fi is provided in all guest's rooms as well as the lobby. We hope that we will be able to welcome you back again on your...

Jakarta, Indonesia
Reviewed 29 December 2015

The Staff are very helpful and nice. Great location just a short walk to the near the station. We have a good breakfast on the second floor although the variety is not so much. All the services are 5 star hotel quality. They also have a fast checkout box and very convenience.

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Thank Prima Y
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you very much for choosing to stay with us in Hilton Tokyo. Thank you for your compliments on our location as well as our breakfast experience. Japan in generally is a fantastic country for hospitality, and we are glad that you were able to experience this first hand. We hope you will choose to stay with us again in...

Singapore, Singapore
Reviewed 28 December 2015 via mobile

We booked three rooms from 26-29 December. Three months before I'd arrived I realised the agent had booked one double and two twin rooms. I wanted three double rooms. I emailed the hotel and the agent. Hilton refused to amend the booking until the agent sent a revised confirmation. This didn't materialise so I asked the hotel to do it...

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3Thank rankspin
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you very much for taking the time to share your valuable feedback. We were disappointed to hear the issues you experienced regarding the room types. The hotel was heavily booked during the end of year festive period which limited our flexibility with the room types however I can understand it would be frustrating and disappointing for you also. Please...

Shizuoka Prefecture, Japan
Reviewed 27 December 2015

Once you get settled, be sure to check out one of the excellent dining options on the second floor. Clean, modern and Great service I booked room via Hilton worldwide reservation. It can get busy but we never couldn't get a seat for 4 of us.

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Thank seyavash s
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your detailed review and comments about the hotels. I am glad to also hear that you enjoyed our beverages at the hotel and our new restaurant at Tsunohazu Dining on the 2F of the hotel. We certainly hope that your time at Hilton Tokyo was a memorable one and we look forward to welcoming you back again...

Clemson, SC
Reviewed 27 December 2015

Excellent location, service, classy bar and ambiance. One night of rest in Tokyo before heading to Okinawa and this location was well worth it! Would definitely consider booking here in the future! Checked in after flying in from the States, cleaned up and headed to Kabukicho for Robot Restaurant. Short walk, great show and lots of good food and things...

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Thank Dr_Mambo
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you very much for your kind review of our hotel. We were very pleased to hear that you found the many facilities accessible in close proximity from our hotel. Hilton Tokyo is located in Shinjuku, the heart of Tokyo's business, shopping and entertainment district. It is an ideal place to experience modern Japan. Explore nearby Tokyo attractions including Harajuku,...

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Staying in Shinjuku

Neighbourhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Metropolitan Grill
Metropolitan Grill
Cuisines: Steakhouse, American, Seafood, Australian
Dynasty
Dynasty
Cuisines: Chinese
Dynasty
Dynasty
Cuisines: Chinese
Zatta
Zatta
Cuisines: Bar, International, Wine Bar
Junisoh
Junisoh
Cuisines: Japanese, Sushi, Asian, Healthy
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 

Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Price Range: $357 - $916 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Reservation Options:
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku
Hotel Style:
#2 Romantic Hotel in Shinjuku
#2 Family Hotel in Shinjuku
#2 Business Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Tokyo staff and other travellers.
127 questions
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Questions? Get answers from Hilton Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ring the hotel prior to arrival and request a nice room”
EnjoyEating88, 18 Apr 2017 | Read review
“Try for the higher floors”
suprasad1952, 18 Apr 2017 | Read review
“Higher Level floors”
cbed90, 16 Apr 2017 | Read review
“Higher Floors have some great views of the city”
karunnikhil, 15 Apr 2017 | Read review
“high floor away from elevator for quiet”
brian790, 15 Apr 2017 | Read review
5 of 5