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JW Marriott Hotel Guanacaste Resort & Spa

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Hacienda Pinilla, Playa Avellanas, Tamarindo 50906 Costa Rica
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2615)
360
Panoramas (93)
Pool & Beach (820)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 21-01-15 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Guanacaste Resort & Spa
Updated 21-01-15 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

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Live an authentic Costa Rican experience in a luxury hacienda style resort in Guanacaste, Costa Rica. JW Marriott Hotel Guanacaste Resort & Spa is surrounded by the splendors of Costa Rican rich biodiversity. This resort & spa sits oceanfront and is the only international branded hotel close to Tamarindo town. The resort is located right at Mansita beach and guests can choose from four other beaches within Hacienda Pinilla. Next to the resort you will find an equestrian center, tennis courts, and an 18-hole golf course with coastal layout. Enjoy surf beaches with excellent year-round waves and warm water, visit turtle nesting sanctuaries or observe a great variety of wildlife. All guestrooms have balconies either with garden, pool or ocean view. In-room amenities include LCD TVs, soundproof windows, alarm clock with mobile docks, streaming speed internet, total blackout curtains, plush pillow-top mattresses, rich woods, and marble bathtubs.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Fishing
Babysitting
Valet parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Sun umbrellas
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Hidden Gem
Languages Spoken
Spanish
Hotel links
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3,201Reviews242Q+A100Room tips
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Popular mentions
Scott dam wrote a review Jan. 17
Wisconsin3 contributions2 helpful votes
We stayed at the Jw for a few nights with a group and the hotel was mostly what you would expect: very modern architecture, good music etc. The rooms were absolutely gorgeous, room service people very friendly and food was ok , we love it . The best moment was when we found Pininos Adventures; Carlos helped us to arrange some funny and safe excursion as Atv beach tour, palo verde boat trip ( my favorite tour) and buena vista combo trip, so we love to recommend for any tour while you are at Tamarindo beach, they were so nice people and professional , we felt safe the whole Time .
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Date of stay: January 2021Trip type: Travelled with friends
1 Helpful vote
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paulart wrote a review Jan. 12
Virginia, USA58 contributions26 helpful votes
This is a splendid hotel with awesome staff, but the pandemic really hurt them badly. The hotel was closed for 8 months and they are currently only operating with very limited service and staffing. It's a pity but they are doing their best under the circumstances. Expect everything to take twice as long as normal, limited dining options and menus, and lots of irritating little oversights. It is very disappointing and I have wrestled with my attitude about it and have decided that it's best to stay patient and kind. The staff has always been a real plus for this property and things will get back to normal someday. But be assured that the same warm hearts and smiles are underneath those dreadful masks. And maybe give a little bit more of a tip here and there. It will mean much more than you think. So, go enjoy the beauty of this hotel and prepare to relax and don't expect perfect service, amenities and dining. Also, for beach swimming, go to the right as you face the ocean and swim at the right side of the bouys, as that is where the flat sand is. Otherwise it's rocky. Or walk to the left to Avellanas beach which is long and flat. Or rent a car and go to the beach club which is great. It has a pool and access to the long beach. Or go to the other on-property beach, Langosta. There are chairs there as well as at the beach club.
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Date of stay: January 2021
Value
Rooms
Service
Room Tip: Most rooms have great views anyway. All require walking to restaurants or the beach.
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1 Helpful vote
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Saurabh V wrote a review Jan. 9
1 contribution1 helpful vote
Let me start by saying that the property and location are fabulous. The pool was sparkling clean and at a good comfortable temperature to enjoy. BUT .. As a ambassador marriott member I was disappointed with the food, service, Check In exp and also considering the fake empathy shown from the manager on site (short thin lady). We have stayed at couple of JW Marriotts but this resort did not meet the standards at all. Let me start with the Check In experience — We were just given the keys and asked to sign a document. After that we were expected to ask any questions which was weird as they should be telling us what are the facilities in the resort. We kept asking about the various resort activities, Restaurants and how do we book them. We did not get any clear directions and had to come down again to ask over and over again. The check In agent did not give us any list of activities OR a map (it is not easy to navigate on day 1). Anyways we thought we would figure out ourselves from their website later. Also the check In agent kept pointing towards in one direction and said there is a wall with all the activities. Later we figured out there was no wall but the activities were down at the pool on a wooden board near the towel center. HOW DIFFICULT IS IT TO GIVE DIRECTIONS.. It was not only us but we found other guests also confused. Breakfast @ Tamarine — During check In they said we have access to this exclusive breakfast only for elite members (Felt awesome when we heard about it) But it was only a bread basket and eggs for which you have to stand in line with other guests to get it done. DID NOT FEEL ELITE AT ALL. Next we asked the waiter 2 times if there is anything else we could order for breakfast as al-a-carte and he said ‘NO’. The third time he mentioned that we can get toast with it. WOW .. He forgot the first 2 times. Once we told then that we have mentioned a couple of time that we are vegetarians and if there is anything else to offer. They said YES — For vegetarians we let u have the buffet (Mansita) in another restaurant. AGAIN they did not mention this at CHECK IN, WHILE MAKING RESERVATIONS at the Restaurant, OR WHILE SERVING US. You have to complain like 5 times to get that other buffet. It feels like they keep hiding info. NOT AT ALL AN AMBASSADOR GUEST exp. We did bring this up to the manager. Her behavior was rude. Made us wait for 15 mins first and then came out of her office and rather than seating us down just started talking to us in the lobby. What the hell is going on, Don’t know how to serve your guests at all. Next we went down to Mansita restaurant instead of Tamarine for breakfast. We asked for reservations for breakfast and they let us take a 10:30 am one. We were billed at around 11:00 am and it was charged as lunch. The same manager again said I will DO A FAVOR and remove the charge as it was part of breakfast. SHE DID NOT DO ANY FAVOR.. SHE JUST DID HER JOB WHICH she is pathetic at in the first place. Marista was a mess in coordination. We are served coffee by one person, the order by the second, Juice by the third (which btw you don’t have a choice. Its just orange juice.. Even the other 3 star resorts have good choices). They show up in any order. So expect to get your order in first and may be get a coffee during the meal. But if you ask for sugar later. Good Luck to you. Again wouldn’t blame the staff but the management up above them. In the end, We decided to do all our remaining meals outside and not to give them any more business at all. We bought two drinks at the sandbar later (Our mistake — We trusted them again and they were pathetic). Just go to the resort without expectations and you will enjoy the most. Enjoy the pool / Beach / Sea and sand.
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Date of stay: December 2020
Value
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1 Helpful vote
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Christina R wrote a review Jan. 6
6 contributions
Worst service I’ve ever received, At any Marriott brand, EVERY. As a titanium member I stayed over 100 nights last year because of work. Even the low-end brands of the Marriott chain are better than this property. I have been using Marriott for over a decade for my business, and I have lifetime status. I find this hotel to be an anomaly, and doesn’t go along with the quality I usually expect & receive from Marriott. On top of all of this, I’ve never been to Costa Rica, and it was my 40th birthday trip. So I was pretty bummed with the horrible experience we received. The few positives- The pool is nice, large, and has a decent amount of seating. There is a size small infinity pool portion, and another portion which is more kid-based so there is a divider to have some adult time. The pool is very cold and not heated so I did not enjoy that, I did make use out of the hot tub. The rooms are clean and the beds are comfortable. They have a bug screen so when you sit on your porch you’re not getting annihilated by mosquitoes. Housekeeping is good and is probably the only good service on the property. If you can actually manage to get food at this resort, which almost sounds comical, the food is pretty tasty. ———————- Negatives- Where can I start. It’s impossible to get a dinner reservation because they overbooked themselves for how many people they’re actually allowed to have in their restaurants. We couldn’t even get takeout. There’s no level of accountability on the servers to get you what you need,get it in a timely manner, and do it with a friendly attitude. Every day, every meal, was a chore, and took twice as long as necessary. Even when we did make reservations, twice when we showed up, They couldn’t find our reservation. Once they accommodated us & the other time they wouldnt seat us. I ended up having an argument with the hostess who barely spoke English. I told her the girl at the front desk‘s name who made us the reservation, and told her to call up there because the girl would remember me. She wouldn’t do it and said there was nothing she could do. Also there was supposed to be a dedicated person sitting in the lobby taking reservations for every meal breakfast lunch and dinner. Half the time she was not there because she was working half days in the restaurant, making it increasingly more difficult to get any reservations. If you tried to call from your room to book reservations, you either got disconnected transferred or hung up on. I would avoid this resort at all costs. The property has the opportunity to be a really great hotel but it’s not run right. Covid it is not an excuse, because I have traveled all during Covid, For work and for personal, And the other Marriotts are doing an exceptional job at managing the restrictions. For instance, I was at the Solaz in Cabo in July for my 10th wedding anniversary. It was the best vacation I’ve ever had, and they had every covid restriction. There were hiccups, but you would never know because they were insignificant, due to the exceptional staff. My husband even got sick in the car ride up to the hotel because of all the gigantic potholes, but, that’s not something that will affect many other guests. Marriot please save this costa rican property or close it down. You’re doing a disservice to your brand.
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Date of stay: January 2021Trip type: Travelled as a couple
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TXattorney wrote a review Jan. 5
Dallas, Texas30 contributions79 helpful votes
First, the positives: the property is beautiful. The grounds and rooms are very nice, and the location is good. The Beach Club at Hacienda Pinilla (the development where the hotel is located) is a must-do - the beach is larger and more swimmable and there is a nice lunch spot. Good for surfing and boogie boards. The property is pretty isolated - it's not the easiest thing to eat off-property, but I would rent a car (be prepared for rough roads) and hit Lola's, Il Rustico, Villa Deveena and Mundo Milo. The food on property is average - not bad, but not great. There are four restaurants; we were there over New Year's and it was a challenge to get a reservation due to limited seating due to Covid (I guess; one time we were told there was no room in one of the restaurants and there literally was not one soul there). I called to make a reservation once and they said someone will call you back, but no one every did - you had to be very proactive. Hit a grocery store before you arrive and get basics, wine, etc - it will save you significant $. It's good for families - saw tons of kids, etc. Now for the negatives. I'm a rewards member and travel frequently at Marriott properties, and really wanted to have a good experience and write a good review. The staff is friendly (as are most Costa Ricans, in my experience), but the service - particularly at the pool - was just terrible. 90 minute waits for a burger, ignored drink orders, 50 minutes for room service coffee, etc. I literally don't think a server ever came by voluntarily in a one week stay - we always had to request. It was far faster to just go to the bar or restaurant yourself. The hotel had just opened about six weeks ago (due to a Covid closing) so I don't know if they were unprepared or understaffed or both, but it was really bad (at least from an American perspective with an expectation that, at a relatively expensive resort, servers would bring food, menus, drinks, etc.) I complained mid-week and at check-out and staff (including managers) were very apologetic but it didn't change anything. I have pretty high standards, but we talked to several people with similar experiences - in fact, one couple checked out mid-week, it was so bad. The resort is trying to make everyone comfortable with Covid - you are required to wear a mask in public places, and we complied as did most people. The bellmen (particularly Carlos) are very aggressive in enforcing, even saying things to children walking with parents, people in the process of putting on masks as they enter the hotel - it was very off-putting and overly rigid (the public spaces are largely outdoor and it was very easy to social distance). All the saunas, etc. are closed. In short, I wouldn't hesitate to go, but want to set expectations. If you go during a peak time, expect bad service and eat off property as much as you can. Hopefully some of the feedback from myself and numerous others will result in improvements.
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Date of stay: January 2021
Location
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4 Helpful votes
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PRICE RANGE
US$245 - US$901 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott guanacaste resort & spa costa rica hotel santa cruz, jw marriott guanacaste resort and spa costa rica, jw marriott santa cruz, marriott santa cruz
LOCATION
Costa RicaProvince of GuanacasteTamarindoPlaya Avellanas
NUMBER OF ROOMS
310
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Frequently Asked Questions about JW Marriott Hotel Guanacaste Resort & Spa
Which popular attractions are close to JW Marriott Hotel Guanacaste Resort & Spa?
Nearby attractions include Lydia Beech Art Boutique (5.9 km), Papaya Con Leche (5.8 km), and Beach & Pool Crawl (5.8 km).
What are some of the property amenities at JW Marriott Hotel Guanacaste Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Hotel Guanacaste Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Guanacaste Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Hotel Guanacaste Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Hotel Guanacaste Resort & Spa?
Conveniently located restaurants include HiR Fine Dining, Cactus Restaurant, and Breaking Bread.
Are there opportunities to exercise at JW Marriott Hotel Guanacaste Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is JW Marriott Hotel Guanacaste Resort & Spa located near the city centre?
Yes, it is 0.7 km away from the centre of Playa Avellanas.
Are any cleaning services offered at JW Marriott Hotel Guanacaste Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Guanacaste Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does JW Marriott Hotel Guanacaste Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.