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JW Marriott Guanacaste Resort & Spa

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2,322 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Guanacaste Resort & Spa
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Showing 2,132: English reviews
Reviewed 25 January 2015

Stay was great and staff was fantastic. But, you need to add more to do on the resort site due to it being so deserted from everything. I'm a frequent JW stayer and two things I would change and something that would benefit this resort is a swim up bar. Who wants to keep waiting and waiting and waiting on...

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Helpful?
1Thank aizquierdo1
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Aizquierdo1, I am glad to inform you that we already took corrective action to improve our service at the pool and I have to say that your idea is very good. I will let know the owners about it. I am pleased to know that you have a great stay with us and we truly appreciate your positive comments....

Laytonsville, Maryland
Reviewed 24 January 2015

This property was stunning and our suite was unbelievable. We had an extremely spacious 2 bedroom, 2 bath suite with a very large sitting/living area, and outside patio with hot tub and view. It was SO unfortunate that the service was so disappointing. The guidance from the concierge was so wrong every time that it became almost laughable. Every piece...

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Helpful?
Thank Barbara A
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Barbara A, I am glad to know that you have enjoyed your Suite. We appreciate your feedback about pool service and Concierge Department. I have addressed your concerns to our Food and Beverage Director to review if is possible to extend a little bit more the schedule for the Pool Bar at the green season. In regards to the...

Newtown, Pennsylvania
Reviewed 23 January 2015

My wife and I just enjoyed a 7 night stay at this beautiful hotel. The staff was outstanding. They were attentive,extremely friendly and did everything possible to make sure we were happy. We ate in all of the restaurants throughout the week and enjoyed them all. We will be back for sure!

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Helpful?
2Thank Tony C
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Tony C, Saying that you loved our resort and that you are coming back, it fill us of satisfaction and happiness because that is proof that we meet our goal of create a memorable experience. Thank you so much for share such a great comments. Sincerely, Jesus Gonzalez General Manager

long island
Reviewed 23 January 2015

This is a very elegant but laid back hotel with excellent facilities but overall with superb beach location. The winding pool was one of the largest and part of it is an infinity pool with wonderful sunset views. The beach fromt restaurant had great food and drinks and in the evenings is a very romantic spot especially if in is...

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Helpful?
1Thank rbradb
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear rbradb, Thank you for your wonderful comments about our resort. We are glad to know that you liked the facilities and our location. As you mentioned Azul Grill has a very romantic environment for been located in front of the beach. There is also private romantic dinners at the Gacebos at the beach that can be arrange directly at...

New Brunswick
Reviewed 23 January 2015

This is a top notch hotel anyway you may want to look at. It's quite large and covers a lot of ground but is fairly easy to get around. We stayed only for 2 nights but would have enjoyed a week or longer. All facilities were excellent and the dining areas were very well appointed and served excellent Costa Rica...

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Helpful?
1Thank Cubatan
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

We will be here always for you Cubatan. For us it would be a pleasure to serve you again. I am glad to know that you liked and enjoyed our food at the restaurants in-house. The sunsets are always spectacular here and I am not saying this because I am the manager; it’s because you and all our guest say...

chihuahua
Reviewed 23 January 2015

i spent 2 great days at the beautiful jw marriott guacanaste, in a private hacienda , located very close to tamarindo town and beach, i was traveling with caravan tours and the place made me feel as if the time stopped, a feeling of being in a hacienda, with an architecture that blends in with the old spanish haciendas, so...

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Helpful?
3Thank carlitoswayChihuahua
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

WOW! CarlitoswayChihuahua,How wonderful review. THANK YOU! I feel satisfied to know that your experience was memorable. It is pleasant for us to know that we met your expectations and making you feel comfortable. We truly appreciate your time sharing your comments about your recent stay with us. We will be waiting for your next visit. Hopefully will be soon. Kindest...

Morgantown PA
Reviewed 22 January 2015

The grounds are superb, the rooms, facilities and amenities are 5 star. As part of a group, our meal service was only adequate, but I would guess that it was not what the regular clients received in the main restaurant. The second shift of dining was not managed as well as it should have been. I would also guess that...

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Helpful?
Thank David N
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear David N, Thank you for your wonderful comments about the resort and feedback in regards service at Mansita. All our guest are very important to us. There is no difference in our treatment. I apologize if for some reason we made you feel like that. We hope to have the opportunity to welcome you back in the future. Sincerely,...

Norristown, Pennsylvania
Reviewed 22 January 2015

The Marriott is a beautiful hotel with an incredible service staff. They were always smiling and asking how they could help you. Most of them spoke English very well. As one of our tour guides said, the people of Costa Rica want to make you feel welcome in their country...to make you comfortable...and they certainly achieved that!

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Helpful?
Thank Diane M
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Diane M, It is gratifying for me to know that we make you feel like at home. Ticos are very accommodating and helpful and I am pleased that you have experienced that in our resort. Sincerely, Jesus Gonzalez General Manager

Surf City, New Jersey
Reviewed 22 January 2015

Like many others, stayed here for two nights on a Caravan tour. Was a well deserved spot to rest and relax. Beautiful pool area and adequate beach for swimming, though not really for hanging out on the beach. We've stayed in several upscale all resorts in Riviera Maya Mexico, and this place doesn't quite come to that level of service...

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Helpful?
Thank njbeachbum56
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear njbeachbum56, Is great to know that you and as part of Caravan group enjoy your stay with us and that you liked the beach and pool. I hope you enjoyed your room too. We appreciate your feedback about the buffet at Mansita Restaurant. I have shared your comments with our Food and Beverage team and improve this service. Your...

Pittsburgh, Pennsylvania
Reviewed 22 January 2015

top notch hotel. probably the best JW i have been to. staff was outstanding. wait staff, room staff, everyone was extremely helpful and friendly. The food was outstanding also. from dinner on the beach to a sandwich by the pool. Only downside is you are a minimum of a 30 minute drive to anything including the closest town. the resort...

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Helpful?
1Thank Puma0661
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Puma0661, WOW thank you for your wonderful comments about our resort, staff and services. For us it was a privilege to serve you. Best regards, Jesus Gonzalez General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Live an authentic Costa Rican experience in a luxury hacienda style resort in Guanacaste, Costa Rica. The JW Marriott Guanacaste is surrounded by the splendors of Costa Rican rich biodiversity. This resort & spa sits oceanfront and is the only international branded hotel close to Tamarindo town. The resort is located right at Mansita beach and guests can choose from four other beaches within Hacienda Pinilla. Next to the resort you will find an equestrian center, tennis courts, and an 18-hole golf course with coastal layout. Off-site activities such as surfing lessons, zip lining, horseback riding, white water rafting, kayaking, bird & monkey watching and ATV tours can be arranged on site. You can also arrange tours to nearby locations such as Arenal Volcano, Rincon de la Vieja Volcano & National Park or Guachipelin thermal hot springs. Enjoy surf beaches with excellent year-round waves and warm water, visit turtle nesting sanctuaries or observe a great variety of wildlife. The hotel features the largest infinity pool in Central America, outdoor Jacuzzis, a fully equipped fitness center, biking and jogging trails and a Kids Club with professional care. Relax in our world class spa, ranked one of the top five spas in Latin America by Spa Magazine. Within the resort, guests will find an array of gastronomic options such as Azul Grill our beach front restaurant, Tamarine our Asian fusion cuisine restaurant, Sabanero is a genuine Guanacastecan Steakhouse or Mansita Restaurant. One of our guest's favorites is admiring Guanacaste's spectacular sunset while enjoying a handcrafted cocktail either at Nau Sushi Lounge or right in front of the beach at Aperitivo Lounge. All guestrooms have balconies either with garden, pool or ocean view. In-room amenities include LCD TVs, soundproof windows, alarm clock with mobile docks, streaming speed internet, total blackout curtains, plush pillow-top mattresses, 300 thread count Egyptian cotton linen sheets, rich woods, and marble bathtubs. The charming surf village of Tamarindo where you will find restaurants, bars, shops and souvenirs in a "Pura Vida" laid back atmosphere is just 10.6 miles away. It's easy to discover the essence of Costa Rica at the JW Marriott Guanacaste. ... more   less 

Additional Information about JW Marriott Guanacaste Resort & Spa

Address: Hacienda Pinilla, Playa Avellanas, Tamarindo, Costa Rica
Region: Costa Rica > Province of Guanacaste > Tamarindo > Playa Avellanas
Price Range: $271 - $805 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Guanacaste Resort & Spa 4.5*
Number of rooms: 310
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Also Known As:
Jw Marriott Guanacaste Resort And Spa Costa Rica
Jw Marriott Guanacaste Resort & Spa Costa Rica Hotel Santa Cruz
Jw Marriott Santa Cruz
Marriott Santa Cruz
JW Marriott Guanacaste Resort & Spa Costa Rica/Playa Avellanas
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Guanacaste Resort & Spa staff and other travellers.
141 questions
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over a year ago
Bath, Ohio, United States

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Questions? Get answers from JW Marriott Guanacaste Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for high floor ocean view or ocean front (worth it!)”
 of 5 bubbles dizzyb1987, 20 Mar 2017 | Read review
“Great service, cleanliness, pool, expensive food, secluded, quiet, rocky beach...”
 of 5 bubbles fernandodP7906LG, 18 Mar 2017 | Read review
“Great views”
 of 5 bubbles A9849YNcarolineb, 14 Mar 2017 | Read review
“Hotel laid out hacienda style, so some mild walking to get to restaurant, pool. Some rooms face the Pacific - other rooms face the gardens.”
 of 5 bubbles DavidW980, 13 Mar 2017 | Read review
“Avoid rooms ending in 07 -12”
  • View from the front of our room
 of 5 bubbles wiskaysin, 12 Mar 2017 | Read review
5 of 5