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BEST WESTERN Passage House Hotel

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BEST WESTERN Passage House Hotel
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1,081 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Passage House Hotel
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Showing 1,065: English reviews
TRURO, United Kingdom
Reviewed 20 September 2015

Review collected in partnership with Best Western GB
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Helpful?
Thank Kevin B
PassageHouse, Director of Sales at BEST WESTERN Passage House Hotel, responded to this review

Rome, Italy
Reviewed 19 September 2015

We were given one rate, but told on checkout it was considerably more. Hotel failed to honour original price despite being responsible for the incorrect information. We would not have stayed there for the higher price as there are more competitive hotels in the area. Very unprofessional.

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Helpful?
1Thank DBW2013
PassageHouse, Director of Sales at BEST WESTERN Passage House Hotel, responded to this review

Thank you for review. I am sure there is a misunderstanding in communication somewhere - please contact me so that I can investigate. 07725481518 Kind Regards Carley Warren

Isle of Man
Reviewed 17 September 2015

could not ask for a better setting. enjoyed watch the tide ebb and flow on the estuary,the birds and rabbits from the our room. it was only let down by the attitude of the staff. But we would go back to stay there again.

Review collected in partnership with Best Western GB
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Helpful?
Thank Teresa B
PassageHouse, Director of Sales at BEST WESTERN Passage House Hotel, responded to this review

Thank you for review. I am glad that you enjoyed your stay with us. I will distribute your review to all departments We hope to welcome you back again soon Kind Regards Carley Warren

Llanelli, United Kingdom
Reviewed 16 September 2015

If your booking a Hotel, Forget here you are better of and more secure in a Travelodge or Premier Inn. the attitude of the staff is take it or leave it. If you book on line The lift to all rooms only applies in the main building, if coach parties are in you will be in the North or South...

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Helpful?
2Thank Swanman2013
PassageHouse, Director of Sales at BEST WESTERN Passage House Hotel, responded to this review

Thank you for review. We are a very secure hotel, we have staff working and monitoring the hotel 24 hours a day, and we have CCTV throughout the grounds of the hotel. I would love to have the opportunity to discuss your stay further, please contact me on 07725481518 Kind Regards Carley Warren

Exeter, United Kingdom
Reviewed 15 September 2015

We got married at the Passage House Hotel which was a fabulous day and all the staff were really helpful and everything went swimmingly. We went back for our first anniversary and we had a meal and stayed the night. I must mention Dani who was our Wedding Coordinator and looked after us on our anniversary. She is an absolute...

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Helpful?
Thank RClough69
PassageHouse, Director of Sales at BEST WESTERN Passage House Hotel, responded to this review

Thank you for review. I am glad that you enjoyed your stay with us for your first Wedding Anniversary! We hope to welcome you back again next year! Kind Regards Carley Warren

London
Reviewed 14 September 2015

The Passage House has always been of great use for us as we have family living in the Newton Abbot area. The last few years have seen the hotel go down-hill since Best Western took it over, which is really such a shame as when it was privately owned it was lovely. We have loved coming here for many years...

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3Thank LcpUK
PassageHouse, Director of Sales at BEST WESTERN Passage House Hotel, responded to this review

Thank you for review. The Best Western Passage House Hotel, is still privately owned and managed by the same family who built the hotel. Best Western is a company that links all these independent hotels together. I am sorry that you felt 'in the way' during your stay this would never be our intention and it is something that I...

Gosport, United Kingdom
Reviewed 13 September 2015

I was on business and had this hotel booked for me by my company.The hotel is down a country lane, just keep going and you will find it. I found the room, staff and restaurant of the highest quality. The restaurant was busy with a tour group and I was put an a table in a conservatory with a very...

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Helpful?
Thank Philip O
PassageHouse, Director of Sales at BEST WESTERN Passage House Hotel, responded to this review

Thank you for review. I am glad that you enjoyed your stay with us. We hope to welcome you back again soon Kind Regards Carley Warren

Glenrothes, United Kingdom
Reviewed 13 September 2015 via mobile

Booked room only twin single bed £78 as all accom was a bit pricey. Room was situated in the north lodge block about 2 min walk from reception. Good size for a twin single. Ensuite was a shower over a bath plenty of hot water Decor modern with a flat screen tv freeview. Bedding and towels clean. Large glazed end...

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Helpful?
Thank Alan B
PassageHouse, Director of Sales at BEST WESTERN Passage House Hotel, responded to this review

Thank you for review. I am glad that you enjoyed your stay with us. I will pass on your feedback to the restaurant manager to investigate further We hope to welcome you back again soon Kind Regards Carley Warren

Bristol, United Kingdom
Reviewed 12 September 2015 via mobile

My sister and I visited here for lunch yesterday and were impressed with the quality of the food. I had not been for many years and was pleasantly surprised. The carvery looked lovely and fresh veg was being brought out the whole time. We did not have it but several people around said how nice it was. One man commented...

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Helpful?
Thank Lisagiles
PassageHouse, Director of Sales at BEST WESTERN Passage House Hotel, responded to this review

Thank you for review. I am glad that you enjoyed your stay with us. We hope to welcome you back again soon Kind Regards Carley Warren

Reviewed 12 September 2015

Review collected in partnership with Best Western GB
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1Thank Chris M
PassageHouse, Director of Sales at BEST WESTERN Passage House Hotel, responded to this review

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Restaurant
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Located on the banks of the Teign estuary, BEST WESTERN Passage House Hotel offers a comfy-contemporary atmosphere for any business or leisure stay. With a total of 90 well appointed hotel bedrooms with en-suites and holiday apartments which have spectacular South Devon riverside views and a luxurious leisure suite with a Steam Room, Sauna and well appointed Gym. Our Beauty Salon offers a range of treatments, massages and aromatherapy. Centrally located between the busy city of Exeter and sea side town of Torquay, BEST WESTERN Passage House Hotel is a unique location that ensures that you and your guests will enjoy the benefit of a delightful riverside setting as well as the unique accessibility whether they are travelling by road, rail, or air. All this makes BEST WESTERN Passage House Hotel one of the most perfectly positioned venues in Devon. Situated just off the A380 and M5, our conference hotel in Devon is only 15 minutes from Exeter city centre and offers ample free parking and complimentary WiFi. ... more   less 

Additional Information about BEST WESTERN Passage House Hotel

Address: Hackney Lane, Kingsteignton TQ12 3QH, England
Region: United Kingdom > England > Devon > Kingsteignton
Price Range: $102 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Passage House Hotel 3*
Number of rooms: 90
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Also Known As:
Passage Hotel Newton Abbot
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Passage House Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We have a room overlooking the estuary at the back of the hotel”
 of 5 bubbles jeffandi, 24 Mar 2017 | Read review
“request a view of the river estuary”
 of 5 bubbles davidgoddard0159, 20 Mar 2017 | Read review
“Make sure you're in the main building.”
 of 5 bubbles 556maureenm, 14 Mar 2017 | Read review
“Ask for river view”
 of 5 bubbles elizabetht513, 2 Mar 2017 | Read review
“South lodge rooms have estuary views if given the choice”
 of 5 bubbles sharonsP9527EZ, 28 Feb 2017 | Read review
5 of 5