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The Quay Hotel & Spa

Traveller (1169)
360
Panoramas (13)
Room & Suite (444)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Set on the idyllic Conwy Estuary,the luxury 4* Quay Hotel commands awe-inspiring views of the most magical scenery in North Wales. Offering 74 en-suite luxury bedrooms,including waterfront Suites and Penthouses. All rooms have been exquisitely designed, and boast spacious bathrooms, incorporating all the style and comfort you would expect from this award-winning hotel. Our Waterfront Lounge Bar and Vista Terrace is the perfect location to enjoy an informal meal or alfresco dining by the water’s edge. The 2 AA Rosette Grill Room Restaurant introduces you to a mouth-watering selection of award-winning culinary delights encompassing locally produced and sourced ingredients to present the true Welsh flavour of the region. Advance bookings required.Relax in our on-site Spa offering a host of indulgent treatments using Aromatherapy Associates and REN Products. Advance Bookings required.Our Complimentary Leisure Facilities include a 15M indoor heated swimming pool, sauna, aromatheraphy steam room, hydrotherapy whirpool and life fitness gym. The Hotel offers ample free car parking on site and Complimentary Wi-Fi in all areas. The Quay Hotel and Spa is only a short drive from the Victorian town of Llandudno, the Historic town of Conwy and within a 45 minute drive from the breath-taking Snowdonia national park. On the doorstep there are the award winning Golf Courses - A great location for exploring North Wales! Located only minutes from the A55 and only 2 minute drive from Llandudno Junction railway station with direct links from London, Chester, Manchester, Cardiff.
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Property amenities
Free parking
Fitness Centre with Gym / Workout Room
Pool
Room service
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Spa
Breakfast included
Banquet Room
Conference Facilities
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Sauna
Wheelchair Access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS

Location

Full view
72Somewhat walkable
Grade: 72 out of 100
12Restaurantswithin 1 km
7Attractionswithin 1 km
3,159Reviews
1,441Photos
35Q+A
100Room tips
Traveller rating
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  • 128
  • 103
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Popular mentions
I have had many lovely experiences in the spa at the Quays, where the staff are always excellent, but I have to say that the service in the restaurant has never been fantastic and this time around was really poor. We sat at a table with a sofa and two armchairs. We were given
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We went to the Quay Hotel for lunch . The waitress who served us was most unfriendly and the service all round was pretty poor. We had to request a waitress so we could order coffee. Then she waved her hand over our table and shouted to another waitress, "These women want
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Response from BridCollins, General Manager at The Quay Hotel & Spa
Responded today
Dear Guest Thank you for sharing your feedback with us at the Quay Hotel and Spa. I apologise on the level of service that you received and I will be investigating your comments. I will personally ensure I have discussed your comments with the team and that we will address how we manage this in future. I hope you do choose to return to the Quay Hotel and Spa in the future. Best Wishes Brid Collins
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We visited The Quay for a special evening event and were expecting great things based on what we'd found online about the venue. We arrived and everything looked great aesthetically (we'll even take on board that there were renovations going on at the time we visited) but the
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Response from BridCollins, General Manager at The Quay Hotel & Spa
Responded today
Dear Guest Thank you for taking the time to review your stay with us at the Quay Hotel and Spa. I appreciate all feedback, and I thank you for your assistance in passing on some information from some aspects during your stay. I can confirm we did have some refurbishment in our hotel early on in the year and I do hope you are able to return so I can show you some of the exciting changes that have been made. We have had so many wonderful comments from the refurbishment, I would love to be able to share them with you. Your comments have been noted and I hope to welcome you back very soon. Best Wishes Brid Collins
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All aspects of visit i.e. room, breakfast, evening meal and Spa were excellent value. Being retired we eat out twice per week with the occasional stay away. As a result we will definately stay here again being a modern hotel
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Response from BridCollins, General Manager at The Quay Hotel & Spa
Responded today
Dear Guest Thank you for taking the time to review your nights stay with us at the Quay Hotel and Spa. I am so pleased we were able to meet your high expectations at the hotel and I look forward to being able to welcome you back to another excellent stay. Best Wishes Brid Collins
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A warm welsh welcome on a blustery weekend. We booked a one night stay at the hotel with evening meal, breakfast and spa experience. Rooms were clean and tidy, temperature a bit on the cool side but outside weather conditions were awful. The spa is lovely, what would have made
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Response from BridCollins, General Manager at The Quay Hotel & Spa
Responded today
Dear Guest Thank you for taking the time to review your stay with us at the Quay Hotel and Spa. I am so pleased you made the most of our facilities at the hotel and I really appreciate your wonderful comments on our Ebb and Flow Restaurant! I am so pleased with all teams in the hotel but appreciate your kind words on our food and beverage team. Your comments have been passed onto our Chef who also thanks you for the kind comments. I look forward to welcoming you back soon. Best Wishes Brid Collins
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View from our room (218)
Professional photo exclusively commissioned by TripAdvisorThe Quay Hotel & Spa
The Luxury Penthouse at The Quay Hotel & Spa
Professional photo exclusively commissioned by TripAdvisorThe Quay Hotel & Spa
The Luxury Penthouse at The Quay Hotel & Spa
Professional photo exclusively commissioned by TripAdvisorThe Quay Hotel & Spa
The Luxury Penthouse at The Quay Hotel & Spa
Sunset over Conwy Estuary
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12345688
Are all the Classic rooms located on the ground floor?
Not sure. Think you may have to ring and ask
1 vote
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Has anyone attended a New Year event here? What was your experience?
sorry never been for special occasions.
1 vote
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I am not aware of any upgrade going on but when I listed my review on trip advisor saying an upgrade on the suites needed doing after our stay , the reply from the Quays was that this work was being done in October this year but definitely no sign of anything being done .
1 vote
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Hi, do the Tv's come with DVD players? Thanks in advance
Not in the room in which we stayed, but best to ask the hotel.
0 votes
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Is there a iron and ironing board in rooms
Yes there was in my room. If not the reception will bring one to your room.
2 votes
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1234567
"There are rooms overlooking the beautiful river estuary"
"All rooms are lovely. So with sea view . Some marina view. Or zen garden."
"Estuary view"
"Go elsewhere"
"classic rooms are well equipped and good value"
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12345620
PRICE RANGE
US$157 - US$297 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the quay hotel deganwythe quay hotel and spaquay hotel conwy
LOCATION
United KingdomWalesNorth WalesDeganwy
NUMBER OF ROOMS
74
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