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The Quay Hotel & Spa

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Traveller (991)
Room & Suite (430)
Dining (89)
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Overview
  • Excellent62%
  • Very good24%
  • Average9%
  • Poor3%
  • Terrible2%
Travellers talk about
“conwy castle”(286 reviews)
“cupcakes”(75 reviews)
“penthouse suite”(47 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (2,917)
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2,908 results
Traveller rating
1,718
703
286
114
87
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LanguageEnglish
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1,718
703
286
114
87
Show reviews that mention
All reviewsconwy castlecupcakespenthouse suiterelaxation roomsauna and steam roomnorth walesleisure facilitiesoverlooking the estuarywedding partymodern hotellovely locationthe ground floorevening mealbirthday treatlarge bathroomshort breakrestaurant staff
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1 - 5 of 2,908 reviews
Reviewed yesterday

We booked a Barry White Tribute night at £40 each. On arrival for our night we were informed by other guests that act had changed to a Motown Tribute act. We considered leaving but were persuaded to stay by a member of staff. The act,...More

Thank Julie L
Reviewed 2 days ago via mobile

Visited The Quay Hotel today for a Spa Day and Afternoon tea. This was part of my daughter's 18th Birthday gift. We had a fantastic relaxing day there. Our therapists were Imogen and Siobhan. They worked their magic on us both with back neck and...More

Thank Sioned G
Reviewed 2 days ago via mobile

Booked for a friends birthday we had a twin room overlooking the Quay. Great room but disappointed with a few things. Considering it was a twin room, there was only enough towels for one person. The toiletries were only enough for one person. The spa...More

Thank suz19
Reviewed 2 days ago via mobile

My husband and I enjoyed our stay. Excellent location and great service from reception to restaurant and bar staff. Special thanks to Clare for an energetic and personalised service particularly sourcing a local lobster for my special dinner. Greatly appreciated.

1  Thank Myfamily2
Reviewed 2 days ago via mobile

We are so pleased with this hotel very friendly service by all the staff , our room overlooked the castle and bay ,we both had treatments at the spa which was delightful thank you quay spa hotel we had 2 wonderful nights of relaxation will...More

1  Thank welch232018
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Free Parking
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$184 - US$307 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$184 - US$307 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (991)
Room & Suite (430)
Dining (89)
Pool & Beach (15)
Amenities (22)
Business Centre & Event Rooms (4)
Questions & Answers
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jdceufad
April 11, 2018|
AnswerShow all 6 answers
Response from tomcat1949 | Reviewed this property |
Hi John, Can’t help you on this as I rarely drink beer. A few of my mates seemed to be downing them one after another so it can’t be that expensive! Tommy
2
Votes
Karen G
April 5, 2018|
AnswerShow all 3 answers
Response from ROSIERAV4 | Reviewed this property |
I dont think it has BT sports but I am sure there would be a pub in conway that does whichnus on 5 mins away
1
Vote
Sandra W
Wedding...... When planning it is important to think of everything and check beforehand that all is in place. If you realise that you haven't organised and confirmed early check in if necessary will you feel upset on your big day having to change in the toilets and if you haven't checked with the hotel what they are doing during the ceremony and meal, all of this can't be blamed on the hotel. However.....if this makes you have a bad attitude towards hotel and it's staff do you expect them to smile and give their excellent service? They are human and it might be difficult. Giving lots of bad reviews on a hotel which is excellent with exemplary staff, service and accommodation does not convince anybody when reading the reviews as you can see where the fault lies. Anybody considering this hotel won't be disappointed. The majority of glowing reviews proves this.
March 24, 2018|
Answer
Response from Jack_2014_uk | Reviewed this property |
That is why it is very disappointing that in the weeks leading to the wedding, the events planner does not return your calls and answer your queries. Despite these problems we did not have a bad attitude with the hotel... More
-1
Votes
Room Tips
"Ground or First facing estuary"
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"Definately ask for a marina view room."
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"Ask for views over to Conwy mountain"
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"Marina view rooms are a large size."
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