We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Quay Hotel & Spa

Traveller (1131)
360
Panoramas (13)
Dining (91)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Set on the idyllic Conwy Estuary,the luxury 4* Quay Hotel commands awe-inspiring views of the most magical scenery in North Wales. Offering 74 en-suite luxury bedrooms,including waterfront Suites and Penthouses. All rooms have been exquisitely designed, and boast spacious bathrooms, incorporating all the style and comfort you would expect from this award-winning hotel. Our Waterfront Lounge Bar and Vista Terrace is the perfect location to enjoy an informal meal or alfresco dining by the water’s edge. The 2 AA Rosette Grill Room Restaurant introduces you to a mouth-watering selection of award-winning culinary delights encompassing locally produced and sourced ingredients to present the true Welsh flavour of the region. Advance bookings required.Relax in our on-site Spa offering a host of indulgent treatments using Aromatherapy Associates and REN Products. Advance Bookings required.Our Complimentary Leisure Facilities include a 15M indoor heated swimming pool, sauna, aromatheraphy steam room, hydrotherapy whirpool and life fitness gym. The Hotel offers ample free car parking on site and Complimentary Wi-Fi in all areas. The Quay Hotel and Spa is only a short drive from the Victorian town of Llandudno, the Historic town of Conwy and within a 45 minute drive from the breath-taking Snowdonia national park. On the doorstep there are the award winning Golf Courses - A great location for exploring North Wales! Located only minutes from the A55 and only 2 minute drive from Llandudno Junction railway station with direct links from London, Chester, Manchester, Cardiff.
Read more
Property amenities
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Spa
Breakfast included
Banquet Room
Conference Facilities
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair Access
Show more
Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Hidden Gem
HOTEL CLASS

Location

Full view
72Somewhat walkable
Grade: 72 out of 100
12Restaurantswithin 1 km
7Attractionswithin 1 km
3,126Reviews
1,403Photos
35Q+A
100Room tips
Traveller rating
  • 1,836
  • 753
  • 312
  • 126
  • 100
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
We paid £232 ( £20 supplement for a Saturday night!) for 1 nights stay dinner bed and breakfast with £32 each dinner allowance, check in was 3pm and check out was 11am , the room was clean , but very basic , we went for a swim and sauna , the pool and changing rooms were open to
Read more
I wrote sometime ago about the long overdue need for a revamp of the main restaurant, bar / lounge area and the outside seating with magnificent view, well I can confirm this has all been done and is looking lovely, with a lot more seating area in the lounge bar and reception
Read more
We’ve been visiting The Quay since it opened in 2007 and always thoroughly enjoyed our breaks, therefore looked forward to the recent refurbishment of the bar and restaurant and it didn’t fail to impress, definitely modern, tasteful and attention to detail. We loved the newly
Read more
Yet another relaxing return to the quay. The refurbishment to the bar and restaurant is a vast improvement. The breakfast is no longer buffet it is table service from a menu. Service was quick and the food was hot and freshly cooked. The waitresses were efficient and friendly.
Read more
Response from BridCollins, General Manager at The Quay Hotel & Spa
Responded 6 days ago
Dear Guest Thank you for choosing to stay at the Quay Hotel and Spa! I am thrilled to learn you are impressed by our newly refurbished Bar and Restaurant and have received so many brilliant comments on this and our service! I am pleased you were well looked after by the team on your stay and do hope its not too long before I welcome you back! Best Wishes Brid Collins
Read more
I went to Deganwy Quays a few weeks ago for a Spa day. It included a light lunch and Spa. The service around the restaurant was so poor. It took 45 mn to get our sandwiches ( printers were not working apparently), I asked for brown bread and the sandwich came with white bread!
Read more
Response from BridCollins, General Manager at The Quay Hotel & Spa
Responded 6 days ago
Dear Guest Thank you for taking the time to review your visit at the Quay Hotel and Spa. I am sorry to hear about your experience with us and I really do appreciate your feedback and will be investigating the issues raised personally. This is not our normal standard of service as we receive many wonderful comments on our service. I really do hope you choose to return to the hotel in the near future as I would love for you to have the true experience we have to offer and allow us to rebuild your confidence with the hotel. Best Wishes Brid Collins
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Photo provided by managementThe Quay Hotel & Spa
Suite
Photo provided by managementThe Quay Hotel & Spa
Suite
Photo provided by managementThe Quay Hotel & Spa
Suite
Photo provided by managementThe Quay Hotel & Spa
Suite
Photo provided by managementThe Quay Hotel & Spa
Suite
PreviousNext
12345688
Not sure. Think you may have to ring and ask
1 vote
Show all answers
sorry never been for special occasions.
1 vote
Show all answers
I am not aware of any upgrade going on but when I listed my review on trip advisor saying an upgrade on the suites needed doing after our stay , the reply from the Quays was that this work was being done in October this year but definitely no sign of anything being done .
1 vote
Show all answers
Not in the room in which we stayed, but best to ask the hotel.
0 votes
Show all answers
Yes there was in my room. If not the reception will bring one to your room.
2 votes
PreviousNext
1234567
"Estuary view"
"Go elsewhere"
"classic rooms are well equipped and good value"
"The marina side is more sheltered from the estuary winds (when booking at inclement times of the year)."
"Pick a room overlooking estuary"
PreviousNext
12345620
PRICE RANGE
US$146 - US$291 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the quay hotel deganwythe quay hotel and spaquay hotel conwy
LOCATION
United KingdomWalesNorth WalesDeganwy
NUMBER OF ROOMS
74
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing