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We had been travelling for a month staying in mostly budget accommodation, so thought we would treat ourselves to the Mercure for a change. It turned out to be a poor decision, as after booking in we entered the lift to get to our floor,...More
1 Thank 21RobM21
Response from Mercure_Annecy_Sud, Responsable réception at Mercure Annecy SudResponded 4 weeks ago
Thank you for taking the time to tell us about your stay here at the Mercure Annecy Sud.
We were very disappointed to hear that your experience did not meet your overall expectations. Please allow us to express our sincerest apologies for the lift inconvenience.
Rooms quite new, with a very comfortable bed, a good shower, coffee and tea making facilities and an empty fridge. Although near a major road there was no disturbing noise and I got a good sleep. The carpark is safe and locked at night. Walking...More
Thank Helmut F
Response from Mercure_Annecy_Sud, Responsable réception at Mercure Annecy SudResponded 7 May 2017
We thank you for taking time to post a comment about our hotel.
We thank you very much for your feedback and assure you that your comments will be shared with the staff so we can continue improving our services.
We hope to...More
If you are travelling by car, this hotel would be a convenient choice. Hence the hotel is close to the center by car but far for walking. Hotel is old but clean and tidy. Room was really silent and was looking to the pretty garden....More
Response from Mercure_Annecy_Sud, Responsable réception at Mercure Annecy SudResponded 4 May 2017
Dear Sir, Madam,
Thank you for having taken the time to give us your views on your stay in our hotel.
My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide...More
Lovely hotel, fabulous place to visit. The pool was closed due to maintenance. Customer service could have been better - slow and not very friendly. Our room was very comfortable and offered everything we needed so that made up for the lack of customer care.More
Thank Susan H
Response from Mercure_Annecy_Sud, Responsable réception at Mercure Annecy SudResponded 28 April 2017
Dear Madam and Sir,
Thank you for reviewing our hotel on Tripadvisor.
We are sorry for your experience and offer you our sincerest apologies.
We understand that this situation must have been frustrating and ensure you that we are taking all possible actions that it...More
US$56 - US$139 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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I am driving down to Grenoble from Geneva on Friday Night and am looking for somewhere to stay for one night with my wife and 2 daughters. Do you have any larger rooms that can accommodate a family of 4 or do I have to book 2 rooms?
17 August 2015|
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Response from mzktravel | Reviewed this property |
Hi, I can't recall family rooms in this hotel but within the Accorhotel Group you do have family suites in the newer "IBIS STYLE" renovated locations. There is one in Annecy. I have recently stayed in another location and... More
Hi, I can't recall family rooms in this hotel but within the Accorhotel Group you do have family suites in the newer "IBIS STYLE" renovated locations. There is one in Annecy. I have recently stayed in another location and the family suites are just great for a family of 4 (2 adults in one large beds + 2 kids in a second room, 1 shared bathroom) for a much better price than 2 separate rooms but with less intimacy of course. If both are full or too expensive, try the nearby BEST HOTEL which has a similar comfort/service level.
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"We had a room facing a little garden that was very relaxing."