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DoubleTree by Hilton Cheltenham

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DoubleTree by Hilton Cheltenham
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29 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Cheltenham
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Showing 28: English reviews
Liverpool, United Kingdom
Reviewed 5 days ago NEW

A quiet and calm hotel where you can relax and unwind during your stay. The staff were very helpful and the location perfect for Cheltenham and the Cotswolds. The food at breakfast and dinner was very good and served well in a lovely bright and well appointed dining room.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank keitha21
Salisbury, United Kingdom
Reviewed 5 days ago NEW

Despite a few issues, staff were on the whole, helpful, friendly and welcoming. The rooms were clean, spacious and airy. Food portions were good and taste value good too. Only thing I would mention is the temperature of the room, the hotel is quite warm and there is a fan provided but situated far away from the bed where it's...

Review collected in partnership with DoubleTree by Hilton
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Thank 662verenah
London
Reviewed 6 days ago NEW

The hotel is nice and clean. Supposedly dog friendly, which unfortunately turned out to be a corner room on the first floor. I imagined it to be a room closer to the lawn/ garden on the ground floor esp. since you pay an extra £50 for brining your pet in. Staff were polite but i think overworked as the same...

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Thank VinL0nd0n
Reviewed 6 days ago NEW

Great hotel, lots of scenic walks and places to visit nearby. Staff were wonderful, even our dog got treated to table service in the bar. WiFi could be stronger in the rooms, but it was super fast in the bar/ lobby. Spa and gym area was nice, lovely views of the lake from our room. Love the fact that it...

Review collected in partnership with DoubleTree by Hilton
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1Thank LauraDrayton
Bristol, United Kingdom
Reviewed 6 days ago NEW

This hotel was good but probably not as good as other Hilton hotels. There were lot of stairs which was problematic for someone on crutches. My partner loves the Hilton cookies but I'd like an option without nuts.

Review collected in partnership with DoubleTree by Hilton
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Thank Rh1ann0n1
Somerset, United Kingdom
Reviewed 1 week ago NEW

This hotel had just been taken over so I wasn't expecting it to be a Hilton. I think the quality was good. The rooms did smell of paint or new furniture. It was all tidy and clean but not really luxurious.

Review collected in partnership with DoubleTree by Hilton
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Thank E5946JIsharonh
Syed-CPH, Manager at DoubleTree by Hilton Cheltenham, responded to this review

Dear E5946JIsharonh, Thank you for leaving us your feedback. We have recently undergone a massive refurbishment and rebranding to Doubletree by Hilton. I apologise if the room still smelt a bit new like a new car scent. We are airing the rooms every day to ensure a homelier feel. I really appreciate your comments and I hope to welcome you...

Peterborough, United Kingdom
Reviewed 1 week ago NEW

Great staff at this hotel, room was clean modern (seems all the rooms have been recently refurbished). The gym was well equipped and they have a decent pool. Only negative, the cooked breakfast was a bit dry and they skimp on cheap ketchup and sausages.

Review collected in partnership with DoubleTree by Hilton
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1Thank DrEBrown
Syed-CPH, Manager at DoubleTree by Hilton Cheltenham, responded to this review

Dear DrEBrown, Thank you for taking the time to leave us a review. We do use fresh local produce in all of our food offerings, however I have passed your comments onto the kitchen team for them to investigate. Thank you for your comments about the gym, pool, and the rooms, I am glad that you found these areas to...

London, United Kingdom
Reviewed 1 week ago

We stayed here for one evening to meet some family members and have dinner together. The whole experience was excellent, completely faultless! The reception staff were very kind and extremely polite, even asking us if we would like our free bottle of wine placed on the dinner table or left in our room. We had a lovely bedroom; we didn't...

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2Thank Peter W
Syed-CPH, Manager at DoubleTree by Hilton Cheltenham, responded to this review

Dear Peter W, Many thanks for taking the time to write us a review. Wow, what a compliment to be called faultless! I have passed your comments on to the reception team who were thrilled with the feedback. I am so glad you enjoyed your room. I must also thank you for your kind words regarding your evening meal. We...

Reviewed 1 week ago via mobile

Stayed here when it was the cheltingham park hotel and stayed in the old house side many times. The rooms were well past their sell by dates but now it's modern and more rooms have been knocked into 1 bigger room. I've stayed in 117 and 219. I couldn't sleep in 117. The noise sounds like your on a ship...

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Thank Stephen A
Syed-CPH, Manager at DoubleTree by Hilton Cheltenham, responded to this review

Dear Stephen A, Thank you for leaving us a review, and for your comments regarding the refurbishment we have recently undergone. I will ask the team to investigate the noise you mentioned in your review, hopefully we can address this for the next time you visit. Thank you again for your feedback about the rooms and staff. Thankyou & Take...

Reviewed 1 week ago via mobile

Recent renovation - very poor staff. Given an "accessible" room on check in, despite not booking one and reception staff discussing an upgrade in front of us which never materialised - instead she changed her mind and said the view from our room was better. Room also turned out to be inter-connecting, with a baby in the next room. Cue...

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Thank Alex A
Syed-CPH, Manager at DoubleTree by Hilton Cheltenham, responded to this review

Dear Alex A, I was disappointed to read your review of your stay with us. Firstly, allow me to apologise for the service you received on this occasion. Our team at the hotel are known for being friendly and helpful, however I will pass your comments onto the front of house and restaurant teams for them to investigate. I am...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A lovely four-star Georgian manor house, DoubleTree by Hilton Cheltenham has 148 bedrooms, including 70 premium rooms, and parking for 170 cars. Set in spacious landscaped grounds, complete with lake, overlooking Lilleybrook Golf Course, it’s just two miles from the centre of Cheltenham, with its historic promenade and impressive Regency architecture. On the edge of the beautiful Cotswolds, it’s an ideal base for walking and Cheltenham Racecourse and the National Arboretum at Westonbirt are also close by. Relax in the Health & Leisure Club’s pool, sauna and steam room before dining on lovingly-prepared local ingredients in the Lakeside Restaurant. ... more   less 

Additional Information about DoubleTree by Hilton Cheltenham

Address: Cirencester Road, Charlton Kings, Cheltenham GL53 8EA, England (Formerly The Cheltenham Park Hotel)
Region: United Kingdom > England > Cotswolds > Cheltenham > Charlton Kings
Price Range: $116 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Cheltenham 4*
Number of rooms: 148
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Also Known As:
Barcelo Charlton Kings
Cheltenham Park Hotel
Charlton Kings Barcelo
DoubleTree By Hilton Cheltenham Charlton Kings, UK
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Cheltenham staff and other travellers.
19 questions
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Gloucester, United Kingdom
Ipswich, United Kingdom
over a year ago
Wirral
4 days ago

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Questions? Get answers from DoubleTree by Hilton Cheltenham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1st floor best as age of building means there are no lifts”
Rikyb40, 21 Apr 2017 | Read review
“Rooms at the back of the hotel are probably the ones with the best views.”
Albanian44, 16 Apr 2017 | Read review
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