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Hellaby Hall Hotel

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Hellaby Hall Hotel
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812 Reviews from our TripAdvisor Community

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Showing 805: English reviews
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Sheffield, United Kingdom
Reviewed 3 days ago NEW

Myself and my two teenage granddaughters have just spent the last two days at Hellaby Hall .From the day when I booked it in person I was treated with a warm welcome and helpful staff who couldnt do enough.We had the barn conversion room which was clean, spacious and the girls loved it. The Wi-Fi was good so they were...

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Helpful?
Thank jascott11
Reviewed 5 days ago NEWvia mobile

Enjoyed staying at this hotel for a relatives 80th birthday weekend. The woman on reception did not give a particularly warm welcome but this was soon forgotten. We enjoyed using the pool, really relaxing. Food in the restaurant was nice with big portions. Rooms were slightly tired in some areas and very hot but slept quite well.

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Helpful?
Thank Katie M
GuestRelationsHHH, General Manager at Hellaby Hall Hotel, responded to this review

I'm glad to see that you have recently stayed with us and enjoyed your visit. I do see that you have made comment regarding the reception team which I will review and it maybe a case of a little retraining. We are constantly refurbishing and improving the property so rest assured that this is in hand. Once again thank you...

Reviewed 5 days ago NEW

Positives- Upon arrival the receptionist was extremely informative. My self and my partner stayed at the venue for one night, we used the spa facilities which were excellent, we also stayed for tea- the food was outstanding. The waitresses are all lovely, very pleasant and extremely helpful- they are a credit to the company. Overall the service was brilliant and...

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Helpful?
Thank Lauren C
GuestRelationsHHH, General Manager at Hellaby Hall Hotel, responded to this review

Thank you from Hellaby Hall and all of the team for your comments, we love to get good reviews. I will continue to resolve small matters within the hotel and the pool and plunge pool are on that list. Thank you once again.

Barnsley, United Kingdom
Reviewed 5 days ago NEWvia mobile

My best friend and I booked a girls night away in an executive suite. This was paid for by her husband. We arrived at 12:30 and were told we couldn't check into our rooms until 3pm. We had booked our treatments for this time, so decided to eat some lunch and chill out in the spa. We ate in the...

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Helpful?
Thank ChocolateBec
GuestRelationsHHH, General Manager at Hellaby Hall Hotel, responded to this review

A big thank you from Charlotte and Simon for the nice comments, it truly is appreciated. We do on occasions fall short on guest service standards but this is something that we are continually working on and making improvements. We will take your comments on board and make changes where necessary.

Reviewed 6 days ago NEWvia mobile

My sister and I wanted to treat my Mum as she's been unwell. We thought an overnight stay altogether here would be nice. We booked for a girls night in package. We arrived at 10am, check in wasn't until 3pm but we were told full use of the spa facilities were given. 'SPA' !!!!!! That's a bit of a joke!!!!!...

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Helpful?
Thank thebec75
GuestRelationsHHH, General Manager at Hellaby Hall Hotel, responded to this review

May I give you my apologies for any issues that you faced during your recent visit to Hellaby Hall, we do try our utmost to provide excellent service throughout the property. We are constantly refurbishing the fabric of building and we are making great progress, this however does take time. As for the issue with your room, I will look...

South Yorkshire, United Kingdom
Reviewed 6 days ago NEWvia mobile

Myself and my husband stayed here as part of an easter offor the hotel had and was great value for money (£99 for a room with breakfast, cream tea and evening meal).We had great service from the very first call regarding the booking, check in was great and all information provided. The room was clean and spacious although no view...

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Thank MrsM-330
GuestRelationsHHH, General Manager at Hellaby Hall Hotel, responded to this review

Great big thank you from everyone at Hellaby Hall, the great feedback is always welcome and a boost to the team. This is exactly the service we aim to provide on every occasion.

Hatfield, United Kingdom
Reviewed 1 week ago NEW

My second stay at this hotel. The hotel is clean and comfortable with a decent restaurant. There is an adjoining fitness centre with gym and pool which residents have access too. Staff are very helpful and pleasant and I would certainly stay there again. Perfect for business travellers to the area and ideal for couples visiting the area.

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Helpful?
Thank Martin R
GuestRelationsHHH, General Manager at Hellaby Hall Hotel, responded to this review

Thank you for this great review, its always a boost to the hard working team here at Hellaby and we look forward to seeing you again.

Sheffield, United Kingdom
Reviewed 1 week ago NEW

We were made to feel welcome and shown around, then we went in the jacuzzi followed by pool steam room and sauna however these last two didn't suit us. We were never given the free proseco which was promised? For an extra charge we had lunch which had been prior arranged as one of us required gluten free, the lady...

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Helpful?
Thank annwiles3
GuestRelationsHHH, General Manager at Hellaby Hall Hotel, responded to this review

I'm glad to hear that you found certain aspects of your visit enjoyable and slightly disappointed in the team for not being more professional. I will review your comments and deal with the team members in question. This is not what we expect from the team here at Hellaby Hall as we endeavour to provide excellent service across the board....

Reviewed 1 week ago NEWvia mobile

Me and my partner stayed at the hellaby hall hotel for a spa break. First off we were greated by friendly informative staff. The hotel Manager William introduced himself and his staff noting that should we need anything they'd be happy to help us. The gym was fully equipped and staff were helpful and friendly. The food was lovely and...

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Helpful?
Thank GemmaDenby
GuestRelationsHHH, Manager at Hellaby Hall Hotel, responded to this review

A big thank you for all of the positive comments, it's always good see that we are going in the right direction. I will pass on the comments to our duty manager on that day.

Barnsley, England, United Kingdom
Reviewed 1 week ago

Went on a girls spa day 13/04/2017 and was very disappointed. Took my nan for what should have been a relaxing 75th birthday and relaxing it was not! It is beyond me how you can call it a spa, more a swimming pool with a steam room and sauna. No sense of ambience, swimming pool cold, 'jacuzzi' cold. Children jumping...

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1Thank Emily B

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Breakfast Available

Additional Information about Hellaby Hall Hotel

Address: Old Hellaby Lane, Hellaby, Rotherham S66 8EX, England
Region: United Kingdom > England > Yorkshire > South Yorkshire > Rotherham > Hellaby
Price Range: $93 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hellaby Hall Hotel 4*
Number of rooms: 89
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Also Known As:
Hellaby Hall Rotherham
Hotel Hellaby Hall
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Questions & Answers

Here's what travellers have asked, with answers from Hellaby Hall Hotel staff and other travellers.
6 questions
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Doncaster, United Kingdom
over a year ago
Sheffield, United Kingdom
over a year ago
Worksop, United Kingdom
over a year ago

See all questions (6)

Questions? Get answers from Hellaby Hall Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The barn conversion was ideal spacious and very quiet.”
jascott11, 20 Apr 2017 | Read review
“Didn't stay over”
annwiles3, 16 Apr 2017 | Read review
“we asked for a quiet room and got one”
izzifiz, 11 Apr 2017 | Read review
“Ask for a quiet room”
samanthahG2218ID, 10 Apr 2017 | Read review
“Ask for a quiet area”
richardlM1801YH, 29 Mar 2017 | Read review
5 of 5