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Hellaby Hall Hotel

Traveller (256)
Room & Suite (86)
Dining (20)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Room Service
4 Star accommodation
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Dec. 2Dec. 3
1 room, 2 adults, 0 children
Standard Room
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Birmingham, United Kingdom
Reviewed 3 days ago
Our second visit, and again, impressed! This is a great hotel and spa made all the nicer by superb customer service! Upon arrival, Danielle and her colleagues on reception were thoroughly friendly and helpful - ensuring we dined in the bar early as we were visiting Sheffield and would otherwise have missed dinner. Our room was spotless, spacious and well worth the small upgrade charge (we chose the Morrell suite with its lovely views out on to the garden). After a great night's sleep in the huge comfy bed, a delicious breakfast was followed by a trip to the spa - great steam room, sauna and swimming pool, with staff who really take 'customer service' seriously - Julia, and the charming lads in the team were just so friendly - even the cleaning staff - really took an interest and made us feel like 'regulars'. The staff in the restaurant and bar deserve a mention, too: Niomi treated us like old friends, nothing was too much trouble - as a new member of staff, only there two weeks, she certainly knows how to make people feel welcome; Jess and Jade in the Carmelly restaurant were a credit, too - warm welcomes, smiling, attentive, service... Oh, and the food was delicious - Jamie, the chef, made the most exquisite blackberry sorbet I have ever tasted - think sweet, succulent hand-picked blackberries made into a sumptuous sorbet, redolent of home made jam when you were a kid- so amazing, I promised Jamie a dreadful picture of my licking my dessert plate. My cousin and I had a little quibble about the Saturday morning breakfast (the 2 staff on duty let their colleagues down - seemingly more interested in each other than the guests - absolutely heartbreaking when everyone else there works tirelessly to provide such excellent standards of customer service) however, this was attended to immediately upon contact with the manager - I have no qualms recommending this lovely, clean, friendly hotel, and intend to stay there again, should I be in the area! Apologies to all the staff that I didn't mention by name - you were all lovely, but I lost two of my little slips of paper with your names on!!!
1 Thank JanH-T
Janine M
Rotherham, United Kingdom
Reviewed 1 week agovia mobile
Can’t thank all the staff enough for a brilliant wedding day. Chloe was amazing coordinating my wedding to Dave the general manager who overlook everything, the food was brilliant and we were all made to feel really welcome, I would highly recommend this hotel.
Thank Janine M
Response from Relax749152, General Manager at Hellaby Hall Hotel
Responded 1 week ago
Hi Janine M Thank you for leaving your 5* review after your brilliant Wedding Day. As a Team, we all strive to make sure you have the 'Best Day of your Life' when you get married here at Hellaby Hall from Chloe who works tirelessly in the preparation, right through to the Teams that cook & serve you and your guests all day. We hope that you have a wonderful married life together and you come back one day to rekindle your happy memories Kind regards Dave R General Manager
colin l
Newcastle upon Tyne, United Kingdom
Reviewed 1 week ago
We have stayed here a few times now and i have 2 more bookings for this month and march next year. the new owner has spent a and lot of money doing the place up and i understand that it is still ongoing. The rooms are spacious ,clean and the beds very good. A big thank you to the front desk staff who are all very nice and eager to help, also a big thank you to the restaurant team who were also pleased to help and a special thanks to the lovely Wendy who always makes sure that my eggs are freshly done at breakfast. I would also like to thank all the staff who go unseen chefs, kitchen staff, cleaners ect who all make our stay memorable thank you all very much. Colin and Pauline Bland.
Thank colin l
Response from Relax749152, General Manager at Hellaby Hall Hotel
Responded 1 week ago
Hi colin I Thank you for leaving your 4* review I appreciate that you have noticed the huge investment that we have carried out and that its still ongoing as we strive forward to raise the standards from when it was purchased, Its very pleasing too hear that so many of the Team go out of their way to make your stay special- especially Wendy, who has for many years been making guests feel at home. Thank you again for acknowledging our 'unseen' hero's namely the Back of House team members. We all look forward to seeing you & Pauline again later this Month & next March Kind regards Dave R General Manager
Raleigh-Cary, United States
Reviewed 2 weeks ago
The hotel has improved since 2016, but still no top service. Pricing is also at the highend for delivered quality
If you want free use of the Gym next door is possible.
The staff and owner should do more to make the home feel stay for guests. Not value for money.
Thank hamo306
Response from Relax749152, General Manager at Hellaby Hall Hotel
Responded 2 weeks ago
Hi hamo306 Thank you for your review I am pleased too hear that you have noticed some improvements but l am very disappointed to hear we are not to the level of top end service that we both expect. I will speak with the Food & Beverage Manager and ask him to increase the awareness to the team of our guests expectations for the 'Home from Home' feelgood factor. Kind regards Dave R General Manager
Joanne M
Worksop, United Kingdom
Reviewed 2 weeks agovia mobile
This hotel is lovely but very dated! Some of the rooms have been refurbished but others towards the end of the hotel are very very dated and shabby looking. The pillows are like concrete (take your own).
I booked an executive room and was put in a standard room, I asked to be moved in which they said that the hotel was full and I was in an executive room ( totally different to my friends room who also was in an executive room) quite rudely by the receptionist! The breakfast is worth the £7.50 and has lots of choice. Some of the staff are very accommodating and polite, others ( reception) very rude!!!
Thank Joanne M
Response from Relax749152, General Manager at Hellaby Hall Hotel
Responded 2 weeks ago
Hi Joanne M Thank you for leaving your review after attending your friends wedding As you correctly stated we are in the middle of a total re-furb and some of the rooms are still to be completed ! We allocate on a basis of first bookings get the refurb rooms. I apologise if there was an error with your room allocation and because we were full, we were unable to move you. Our breakfast is great value for money as you said and we do offer a lot of choices. I will speak with the Front Desk Manager about how l i expect my guests to be treated and being rude is NOT acceptable. I appreciate your feedback and the issues raised will be addressed Kind regards Dave R General Manager
Food & drink at the hotel
The Carnelly Restaurant
67 reviews
Hotel class
Hotel Amenities
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Wheelchair Access
Breakfast included
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
Price range
US$64 - US$135 (Based on Average Rates for a Standard Room)
Also Known As
Hellaby Hall Rotherham
Hotel Hellaby Hall
United Kingdom > England > Yorkshire > South Yorkshire > Rotherham > Hellaby
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
Price range
US$64 - US$135 (Based on Average Rates for a Standard Room)
Also Known As
Hellaby Hall Rotherham
Hotel Hellaby Hall
United Kingdom > England > Yorkshire > South Yorkshire > Rotherham > Hellaby
Traveller (256)
Room & Suite (86)
Dining (20)
Pool & Beach (2)
Business Centre & Event Rooms (1)
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.01 km away
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Questions & Answers
Ask a question
April 10, 2018|
AnswerShow all 6 answers
Response from West_Retford_Hotel | Property representative |
Rooms are available on the ground floor and there are newly refurbished disabled rooms, one of them has a walk-in shower and there are other new rooms with double showers however these have a small step to get into. Lifts... More
Alina C
January 19, 2018|
AnswerShow all 8 answers
Response from ezra1967 | Reviewed this property |
Hi no it's included.
Katrina F
November 24, 2017|
Response from mark h | Reviewed this property |
Hi Katrina, I can’t tell you what’s it’s like because we haven’t been to one yet...but I can tell you we have booked for Feb 2018 as we love game of thrones! And we’ve always wanted to go to a murder mystery night ! Two... More
Room Tips
"Morell suite has a superking, super-comfy bed and a beautiful bathroom."
3 days ago
Read review
"we always try for a twin room. The hotel is now a best western so do not forget to bring your card."
1 week ago
Read review
"not sure, we have two changes as maintenance very poor"
Sep. 17, 2018
Read review
"Executive twin spacious"
Sep. 13, 2018
Read review
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