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Hotel Mercure - Les Arcs 1800

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Village de Charmettoger Arc 1800, 73700 Les Arcs, Bourg Saint Maurice France
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (59)
Room & Suite (59)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 21-02-12 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Mercure - Les Arcs 1800
Updated 21-02-12 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 17 hotels in Les Arcs
Location
Cleanliness
Service
Value
Entirely renovated in 2019, in its wooden complex, our Mercure Les Arcs 1800 hotel has 80 rooms, each offering a balcony where guests can appreciate panoramic views of the valley and Mont-Blanc. Reminiscent of a mountain chalet, it includes a Savoyard restaurant, bar with fireplace and solarium, an indoor swimming pool, a spa, sauna, hammam and fitness room, a children palyground and a ski rental store. Business travelers will be able to make use of 5 meeting rooms, 3 of which are modular spaces. Private indoor parking. This Mercure hotel located in the heart of Olympic Savoie is a location of choice for combining sports activities, well-being and relaxation. At the foot of the ski runs, skiers will be able to enjoy more than 400 km of runs in the Paradiski domain.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness / spa changing rooms
Bar / lounge
Game room
Golf course
Pets Allowed ( Dog / Pet Friendly )
Car park
Wifi
Hot bath
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Hiking
Ski rentals
Skiing
Billiards
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Solarium
Steam room
Ski In / Ski Out
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Fireplace
Private balcony
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Great View
Languages Spoken
English, French
Hotel links
Special Rate:Special rate available
81Reviews8Q+A1Room tip
Traveller rating
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Popular mentions
TizzieBelle wrote a review Aug. 2020
Cambridgeshire, United Kingdom108 contributions91 helpful votes
So disappointed. Had this hotel booked since January but arrived after a very long journey to a disappointing stay. No communication from the hotel about the change to their services during the pandemic. We think the least they could do is inform people of the changes especially when they are charging over 185 euros for substandard offerings and not reducing the cost to reflect this. The pool was closed - no notification about that. They must consider that people ar arriving with families !!!!!. There's no welcome letter in the room or info pack telling us what was offered in the hotel and nothing to say how to contact reception with the phone in the room. Info about the parking is lacking. The receptionist did not tell us it's free outside but directed us to the hotel parking (30 euros). Thankfully a kind person outside told us that it is free outside. We only booked this hotel because of the pool so we feel ripped off. It was not worth the additional 25 minute drive up Les Arcs and we should have stayed in Bourg St Maurice. Very disappointed and we would not return.
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Date of stay: August 2020Trip type: Travelled with family
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Response from Vincent Goasduff, Directeur général at Hotel Mercure - Les Arcs 1800
Responded Aug. 9, 2020
Dear TizzieBelle, Thank you for sharing your experience on Tripadvisor about Mercure Arc 1800, which has an amazing view on the Tarentaise valley. Please, concerning the services, nothing changed due to pandemic, exepted amenities which are given at Check-in, room clean-up on request, sauna&hammam closed, and no papers in the rooms (including room directories). All the Mercure team remained at your disposal during your stay for any questions and apologize if they didn’t give you the reception phone number. This summer, pool and jacuzzis have been opened EVERYDAY from 9am to 7pm.... The secured parking fee is 15€/day, not 30€... Warm regards
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ppmoore wrote a review Mar. 2020
Antwerp, Belgium32 contributions23 helpful votes
Hotel's Favourite
Positives: Great facilities (jacuzi, swimming pool, haman, sauna). Good ski location, with two ski lifts within easy reach. Very helpful staff (helped with ordering taxi to/from train station in Bourg St Maurice, ordered ski passes) Comfortable, soundproof rooms. Varied breakfast. Negatives: Only slight negative was the evening buffet. It was sometimes bland, and often luke warm
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Date of stay: February 2020
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Response from BENJAMIN LEMOINE, General Manager at Hotel Mercure - Les Arcs 1800
Responded Apr. 20, 2020
Ma'am, Sir, We thank you for the notice you left on our hotel. We are delighted that you enjoyed your stay and hope to welcome you again very soon. Please accept, Madame, sir, our distinguished greetings.
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neiltward wrote a review Mar. 2020
1 contribution
Thoroughly enjoyed our stay at Le Mercure 1800. Great rooms, great staff, and for skiing, a great location. For those who say its not ski-in or ski-out, that may depend on the snow-cover. Yes its not ski-out, but the piste is about 50m walk up the road and the Charmetogger lift is possibly another 50m further up. You can ski-in at the end of the day, although you do need to ski a little bit off-piste to ski up to the boot room, by the time we were coming home at 4:30pm this was already well-tracked and even beginners should be able to access it. The room: we stayed in a 4 person room, which comprised of a large double bed, and then 2 bunks. The bunks were a little bit of a squeeze for adults, but I'm over 6ft tall and I could stretch out without feeling cramped. Room was clean and well appointed (large flat screen TV and nespresso machine - and they replaced the nespresso capsules daily). Overall very satisfied with the quality of the room. The staff: Incredibly helpful and friendly staff in all areas of the hotel. All were bi-lingual and slipped between humouring my pigeon French, or speaking English. Despite arriving very late on our check-in day (it was about half past midnight), there was someone to welcome us to the hotel, who found the right balance between spending time to explain what we needed to know, and getting us into our beds! Very impressed with the free glass water-bottles as part of the hotels effort to reduce plastic consumption! The facilities: We stayed as Bed and Breakfast, but also used the restaurant in the evening on two occasions. Breakfast was great. Better than I've had in other places in the alps. There was a broad selection of pastries, cereal, fruit, yogurt, cheese and meats, juices, coffee and hot buffet options (two types of sausage, crispy bacon and scrambled eggs - the eggs were perfectly done - not too rubbery or watery). Additionally there was an 'a la carte' breakfast bar where you could choose to have fresh pancakes, crepes, fried eggs or an omelette made to order. The evening restaurant (we only ate there twice) was also a buffet and was there was a good selection. Soup, salads, bread, meat, fish and vegetables, desserts and cheese. Again there was an 'a la carte' station, which on our first visit was a freshly made burger, and on the second visit was a raclette. The food on both occasions was hot and fresh, although we were on the first sitting on both occasions. My only criticism would be the price. 36 EUR per adult for the buffet was a bit pricey. We didn't use the pool or spa services. The bar was OK. I can't say much for the evening entertainment (french karaoke night was interesting to listen to!), but we didn't really go for the entertainment, so just hid ourselves away in a corner relaxing. The open fire is a nice touch and generally the bar area is warm and inviting and again the staff were very friendly and helpful. If we come back to Les Arcs again (which is highly likely). I'd definitely consider the Mercure if we end up staying in 1800.
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Date of stay: March 2020
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Response from BENJAMIN LEMOINE, General Manager at Hotel Mercure - Les Arcs 1800
Responded Apr. 20, 2020
Dear neiltward We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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David D wrote a review Mar. 2020
Dublin, Ireland26 contributions27 helpful votes
We went in peak season with two boys in ski school, and ended up having to book them into the afternoon lessons(which is not ideal) due to the schools all starting at 9am and the Charmettoger lift not starting until 9.15. It's too far to walk for adults in ski boots, never mind little people. I wish I had known about the ski bus that dnewport used, but there is no mention of it on the Hotel website. In the restaurant you will need to bring a pullover or cardigan if you sit at the lower level beside the windows as they are noticeably colder than the upper section. You do get the feeling that the menu was designed by an accountant rather than a chef. However even though there was chicken thighs on the menu most nights, there was enough variety to satisfy most people. The accountant also decided it was a good idea to turn off the coffee machine for dinner as well. Personally, I felt the hotel is a bit isolated from the main part of 1800. There are no shops or bars in the vicinity. @ Mercure: could you fix the patchy lighting in the restaurant, some tables are very dark.
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Date of stay: February 2020
Value
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Room Tip: Third floor is handy as the pool is on that level. Reception is on the fifth floor
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Response from BENJAMIN LEMOINE, General Manager at Hotel Mercure - Les Arcs 1800
Responded Apr. 20, 2020
Dear DAvid, We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will find a solution for the ligtingh at the restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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dnewport wrote a review Mar. 2020
Kontich, Belgium6 contributions
Good family room. Nice large bed. Good bathroom with a walk-in shower. Nice pool and sauna area. The only thing they should improve is the layout of the buffet dinner. Doing it along a wall made it a bit crowded and awkward at times. The staff were very helpful and pleasant. They offered a ski bus to the kids ski school. That was really helpful. At not extra cost !
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Review collected in partnership with Accorhotels.com
Date of stay: February 2020
Value
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Location
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Response from BENJAMIN LEMOINE, General Manager at Hotel Mercure - Les Arcs 1800
Responded Apr. 20, 2020
Dear Dnewport We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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PRICE RANGE
US$125 - US$375 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Grand Hotel Paradiso - Les Arcs
LOCATION
FranceAuvergne-Rhône-AlpesSavoieBourg Saint MauriceLes Arcs
NUMBER OF ROOMS
80
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Frequently Asked Questions about Hotel Mercure - Les Arcs 1800
Which popular attractions are close to Hotel Mercure - Les Arcs 1800?
Nearby attractions include Les Arcs (0.5 km), Bowling La Station (0.5 km), and Centre Aqualudique d'Arc 1800 (0.6 km).
What are some of the property amenities at Hotel Mercure - Les Arcs 1800?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Mercure - Les Arcs 1800?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Mercure - Les Arcs 1800?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Hotel Mercure - Les Arcs 1800?
Conveniently located restaurants include L'effet Boeuf, La Popote, and Chez Clarisse.
Are there opportunities to exercise at Hotel Mercure - Les Arcs 1800?
Yes, guests have access to a pool, a sauna, and locker rooms available in the fitness centre during their stay.
Does Hotel Mercure - Les Arcs 1800 have an airport shuttle?
Yes, Hotel Mercure - Les Arcs 1800 offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Mercure - Les Arcs 1800?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Mercure - Les Arcs 1800?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Mercure - Les Arcs 1800 offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Mercure - Les Arcs 1800?
The staff speaks multiple languages, including English and French.