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NASPA New Otani

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198 Reviews from our TripAdvisor Community

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Showing 62: English reviews
Petaling Jaya, Malaysia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 May 2016

Staff: Very friendly and helpful. There was even a person who spoke in fluent English with us and which he brought us around the resort to get our skiiing gears and up to the room. He was extremely helpful and pleasant. Room: Very comfortable and big as compared to most hotel rooms in Japan. We had a great night sleep... More 

Thank soniafern
Manila, Philippines
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 April 2016

Am so glad my family and I spent time in Naspa New Otani. It is a wonderful hotel which I highly recommend because of its spacious rooms, great ski facilities and courteous staff. We went skiing for the first time and we were able to hire a competent and friendly ski trainor. It was fun especially for beginners as the... More 

1 Thank heyheymommyj
Bangkok, Thailand
1 review
Reviewed 17 April 2016

Very good service, good food, nice room and good location. This is fist time in Yuzawa, even though there is the last period of snow (all melted on ground) But GM(Mr. Teppei) take us to Gala Yuzawa and ski as we wish. We hope to stay next time while the snow much more to ski doorstep at this hotel again.

Thank Akararas S
1 review
Reviewed 15 April 2016 via mobile

Excellent service, room, and facilities. Easy access to Gala Yuzawa and other ski places. The room is big and hotel staffs are very friendly. Hotel also provides free shuttle bus to train station and ski resorts. Private onzen room is great. We really enjoy staying at the hotel.

Thank Pae C
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 April 2016 via mobile

My family and I had an excellent time at Naspa! The package that we got was a come as you are, a ski and stay package since Naspa can also accommodate skiing right at the very doorstep of the hotel at the Naspa Ski Garden. With this year though, the season didn't give as much snow and the Ski Garden... More 

3 Thank leadaquino
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 April 2016 via mobile

We have a great experience at Naspa hotel. Even it is end season of ski but the hotel is not far from Gala Yuzawa so i can enjoy the ski experience there. The room is so big and the most important the staff are so nice. They are very helpful and give us a warm hospitality. We definitely go back... More 

1 Thank Nat T
Level Contributor
6 reviews
5 hotel reviews
Reviewed 8 April 2016

My family, comprising of 4 adults, stayed at NASPA New Otani for 1-night recently. We simply enjoyed our stay in this hotel. Everything - the skiing, friendly staffs, room accommodation, dinner & breakfast and even the public bath (onsen) very fabulous. Mr Teppei-san, the Manager with whom I had communicated during our pre-booking queries, is awesome with his very responsive... More 

Thank benhlfoo
Quezon City
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 April 2016

My wife and 2 kids loved the hotel. The location, the staff, the rooms, everything! Very near Echigo-Yuzawa station, and they have very helpful english speaking staff, Teppei and Erika. We'll be back!

Thank aq950077
Tokyo, Japan
1 review
Reviewed 29 March 2016

The hotel is right at the bottom of the ski slopes that have very good long beginners run for young kids (mine 5.5 years old twins), with no snowboarders (nothing wrong with them but just less crowded for the small kids). There are ski classes for Japanese speaking guests or you can book private lessons with English speaking instructors who... More 

Thank mommyoftwins2010
Singapore, Singapore
1 review
Reviewed 27 March 2016

Great staff who went out of their way to ensure a memorable trip all the way from Concierge Nanami, the ski park staff, the housekeepers and even the drivers. We opted to rent a car for a day trip to Jigokudani Snow Monkey Park. The drive took about 2 hours plus but scenery was great and we took our time... More 

Thank Mahadzir B

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  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Ski-In / Ski-Out
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Pool
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service

Additional Information about NASPA New Otani

Address: 2117-9 Yuzawa, Minamiuonuma-gun, Yuzawa-machi 949-6101, Niigata Prefecture
Region: Japan > Chubu > Niigata Prefecture > Minamiuonuma-gun > Yuzawa-machi > Echigoyuzawa Onsen
Price Range: $193 - $895 (Based on Average Rates for a Standard Room)
Number of rooms: 230
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Priceline, JAPANiCAN and Rakuten so you can book your NASPA New Otani reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
NASPA New Otani Yuzawa-Machi, Japan - Niigata Prefecture
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Yuzawa-machi
#1 Spa Hotel in Yuzawa-machi
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Questions & Answers

Here's what travellers have asked, with answers from NASPA New Otani staff and other travellers.
2 questions
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Questions? Get answers from NASPA New Otani staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“NASPA is my family's favorite, so far.”
 of 5 bubbles aq950077, 5 Apr 2016 | Read review
“Definitely email them or call them in advance to arrange for a good room.”
 of 5 bubbles mommyoftwins2010, 29 Mar 2016 | Read review
“Ask for a room looking at the ske resort”
 of 5 bubbles 98veronicad, 25 Mar 2016 | Read review
“Family can choose 2 bedroom connecting unit. Very spacious.”
 of 5 bubbles 631shirleyl, 14 Mar 2016 | Read review
“If there is 3 or more people, I suggest the SUPERIOR 4th ROOM and get the dinner buffet with your room package!”
 of 5 bubbles jontedeleon, 1 Mar 2016 | Read review
5 of 5
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