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4692-3 Hokujo, Hakuba-mura, Kitaazumi-gun 399-9301 Nagano Prefecture
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Traveller (42)
Room & Suite (21)
Dining (6)

About

#10 of 178 Speciality lodging in Hakuba-mura
Location
Cleanliness
Service
Value
Lodge
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Coffee shop
Bicycle rental
Canoeing
Babysitting
Books, DVDs, music for children
Wifi
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Vending machine
Ski rentals
Ski school
Board games / puzzles
Children's television networks
Indoor play area for children
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Couples massage
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
BBQ facilities
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Private check-in / check-out
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Room features
Soundproof rooms
Air conditioning
Safe
Complimentary toiletries
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Languages Spoken
English, Japanese
103Reviews1Q+A9Room tips
Traveller rating
  • 81
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  • 3
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Popular mentions
marknik wrote a review Mar. 2020
23 contributions9 helpful votes
+1
If you want a home away from home feel when you go to Hakuba then this is the place for you. From being offered a pair of slippers to wear during our stay, picking us up from and dropping us to the Happo One Bus Terminal, offering to take me into town because it was on their way and needing ice for a sprained ankle, nothing was too much trouble. Their communication before we left home was second to none, they answered our questions, offered to make bookings for us and gave us many tips to make our stay effortless. Their pizzas were delicious, the best espresso martini I've ever had and breakfast...well our made to order breakfast every morning amazing. From Eggs Benedict to Pancakes plus pastries, cereal, toast and fruit, we really didn't need anything until lunch. Our room, number 7, was just big enough for adults which included a fold out bed for the 4th person. It was a 5 minute walk to Tokyo Hotel to get the shuttle bus to the ski lifts or into town. Truly friendly and welcoming staff where nothing is too much trouble.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Room Tip: Room 7 is nice and quiet at the back of the lodge.
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1 Helpful vote
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ying wrote a review Mar. 2020
1 contribution
Was very looking forward to the trip to Japan, but had to cancel last minute due to the recent Virus outbreak. Many other properties in Tokyo understood the situation and refunded the amount fully. If anything could make the matter worse, Morino Lodge declined (Strict policy- inflexible) any form of refund and the communication via email replies became short & unfriendly then in the end, no replies - we just wanted to explain the situation that we are in, since we are in a grp with elderly & infants. If it was just us adults cancelling out of whim, not able to get a refund is something that we deserve. But its not. We booked with other properties that had the same cancellation policy, but were able to get refund. (and we are more than grateful). If we are given a chance to properly communicate with the property, it would be ideal - but seemed apparent from the emails that they did not want to have any more contact with us. I thought after the whole virus incident is over, we can rebook with the property again at year end, but with the customer service that im getting, Im disappointed to say that Im better off looking for another property that has policies that are more flexible and negotiable. Or somewhere with better customer service. This review might not be of any relevance, but for travelers that might have to cancel plans due to recent situation, their customer service is not something that you would want to deal with.
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Date of stay: March 2020
Service
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Livvy P wrote a review Feb. 2020
Cairns, Australia2 contributions
Stayed in the Alps Retreat 1 Chalet. New build and my word was it beautiful. The service was amazing from start to finish. Communication through whatsapp was great from organising shuttles to places to ordering Pizza (which was delivered to the chalet!). The place was clean, tidy had everything you needed and more (netlfix, wifi, Apple TV, coffee machine... Underfloor heating 😍). We were shown how to use the Japanese washing machine and detergent was supplied. We were picked up from multiple places and if it was too far they were always happy to drop you to connecting buses even early in the morning. There is a little short cut down a 'goat track' that comes out right by the Gondala so easy access to the slopes. Overall these guys are amazing and we will all be back for sure next season. Thank you 😊
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Date of stay: February 2020Trip type: Travelled with friends
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sidm1982 wrote a review Feb. 2020
Hong Kong, China33 contributions63 helpful votes
The staff here get an A+ for service, even for someone like me who didn't stay with them. My son and I came here for a pizza dinner on our last night in Hakuba. The hotel has the custom of patrons taking their shoes off at the entrance, and using the slippers provided inside the hotel and restaurant. The food was excellent, and the lady at the bar even gave the TV remote for us to choose what to put on. Anyway, post dinner, I couldn't find my shoes anywhere. We soon realized that someone else accidentally took my Timberland shoes instead of theirs when they left the hotel for the evening. The staff kicked into action. One of the drivers thought she knew who's shoes they were, and ran to the restaurant where she thought he was. Unfortunately, that didn't work out. They then lent me one of their own gum boots so I had something to wear, and had a second driver drop us home. They also took my phone number, and have promised to call if the person comes back this evening. The drivers resume work tomorrow morning and shall drop the shoes off before we head off tomorrow morning. The hotel was completely not at fault here, but several of their staff went out of their way to help. I'm really grateful for their help, and I absolutely HAVE to stay here next time, simply to support such awesome people. I hope you do the same.
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Date of stay: February 2020Trip type: Travelled with family
2 Helpful votes
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Troy S wrote a review Jan. 2020
5 contributions
Great location with friendly helpful staff. Room size was good with balcony too.Our room easily made us comfortable-2 adults and 1 teenager. Pizzas and breakfast really good and afternoon tea on arrival back from the slopes a nice touch. The common room is well equipped. Washing is easy. Gondola nearby via goat track or the shuttle bus stop only 150m away. Wifi mostly good.
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Date of stay: January 2020Trip type: Travelled with family
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PRICE RANGE
US$214 - US$535 (Based on Average Rates for a Standard Room)
LOCATION
JapanChubuKoshinetsuNagano PrefectureKitaazumi-gunHakuba-muraOmachi Onsen / Hakuba happou Onsen
NUMBER OF ROOMS
10
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Frequently Asked Questions about Morino Lodge
Which popular attractions are close to Morino Lodge?
Nearby attractions include Hakuba Happoone Ski Resort (0.5 km), Happo-one Nature Study Course (0.3 km), and Glad Quad (0.4 km).
What are some of the property amenities at Morino Lodge?
Some of the more popular amenities offered include free wifi, free parking, and airport transportation.
What food & drink options are available at Morino Lodge?
Guests can enjoy barbeque facilities and a snack bar during their stay.
Is parking available at Morino Lodge?
Yes, free parking is available to guests.
What are some restaurants close to Morino Lodge?
Conveniently located restaurants include Mimi's Restaurant and Bar, Maeda, and Ohyokkuri.
Does Morino Lodge have an airport shuttle?
Yes, Morino Lodge offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Morino Lodge located near the city centre?
Yes, it is 0.5 km away from the centre of Hakuba-mura.
Which languages are spoken by the staff at Morino Lodge?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Morino Lodge?
Many travellers enjoy visiting Ushikata Inn (6.7 km) and Aoni Shuraku (5.2 km).