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Mizubasho Onsen, Hakuba-mura, Kitaazumi-gun 399-9301 Nagano Prefecture
3 people are viewing this hotel
Booking.com
US$270
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Free cancellation until 22-12-16
Expedia.com
US$281
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Free cancellation until 22-12-16
Vio.com
US$246
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Hotels.comUS$281
TravelocityUS$281
PricelineUS$274
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Traveller (585)
Room & Suite (242)
Dining (105)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#2 of 125 hotels in Hakuba-mura
Location
Cleanliness
Service
Value
Travellers' Choice
we have the largest class of rooms & original hot spring in hakuba.and we serve for you perfect pickup & drop off.Best for family: kids for free. Jr.suite have 2bed rooms.Best for lovers: Grand Twin & Double room are 36m2.Double room's bed is kind size(183cm). All rooms have a jet bus and Free wifi.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Ski rentals
Skiing
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Parking
Wifi
Hot bath
Outdoor pool
Restaurant
Breakfast buffet
Shuttle bus service
Conference facilities
Banquet room
Spa
Hot spring bath
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private balcony
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English, Japanese
574Reviews13Q+A36Room tips
Traveller rating
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Most Recent
SteakandMilk wrote a review Mar. 2020
Fremantle, Australia129 contributions43 helpful votes
We stayed here for about a week. It was amazing - excellent food, atmosphere, very nice staff. Hotel has some great hot springs and free mulled win! great links to the various ski slopes and onsite ski hire. 10/10 would stay again.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sierra Hakuba, 支配人 at Hotel Sierra Resort Hakuba
Responded Sep. 27, 2020
Dear John B, Than you for staying us. We are happy to hare that. See you next time! Jiro General Manager Hotel Sierra resort Hakuba
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lamirap wrote a review Dec. 2019
Singapore, Singapore36 contributions45 helpful votes
We stayed here for two nights. The hotel was very cosy with big private onsens. They provided hot curry and snacks at the reception complimentary. We were lucky to see snowfall right from our rooms and the whole place was very beautiful during winter. The location was a bit inconvenient as you needed to take shuttle bus or public bus to literally go anywhere including for ski.
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Date of stay: December 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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sixchips wrote a review Aug. 2019
Pacific Coast Australia, Australia4 contributions3 helpful votes
This resort is above and beyond what has been written here. Breathtakingly beautiful in both outdoor and indoor environment it’s difficult to write enough to do justice to just how truly fabulous this place is. Given everyone who stays anywhere in Hakuba takes a shuttle bus to the ski fields of their choice then staying here is no issue as the bus comes regularly. In the evenings for dinner you book the resort bus and it takes you where you choose to go. Be sure to research local restaurants and avoid Hige and TacoTaco at all costs and indeed anything in Echoland (a backpackers, overinflated waste of time). We can't wait to return and booked our return trip for January 2020 in June this year. See you then Sierra!
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Date of stay: January 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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SimSimBamBam wrote a review Aug. 2019
Hong Kong, China757 contributions28 helpful votes
We absolutely loved our stay here - room was big, private onsens were fantastic, and their snacks and breakfast selection were also excellent! Book early as this hotel tends to sell out quickly, especially during peak times.
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Date of stay: February 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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KonaHualalai wrote a review Jul. 2019
Chiba, Japan1582 contributions204 helpful votes
+1
白馬でナンバー1の温泉だと思います。正直、いろんな温泉に行きましたか、箱根のハイアットよりも良いです。とにかく広くて綺麗。壮大な景色プラス古民家の雰囲気が最高です。日帰り温泉も受け付けてます。大人1人1000円ですが、その価値は十分にあります。 なお、宿泊客以外は10時〜15時までですのでご注意。 They have No1 Hot Springs in Hakuba Area. This hot springs is best in my life. the Size is too big and you can feel Japanese Culture. Even if you don’t stay this hotel, you can go into the hot springs between 10am and 3pm. The fee is 1000yen.
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Jandjandsome wrote a review May 2019
Gold Coast, Australia96 contributions61 helpful votes
Each evening we enjoyed the private onsens that are available to guests. We would prebook in the morning and then after a day in the snow, come back and enjoy hot baths. Our favourites were the outdoor private use ones. The inclusive snacks available in the entrance and the drinks in the evening were also appreciated by my teenagers and Husband. The hotel restaurants did not cater well for me at all, I have Coeliac Disease and have a need a strict Gluten Free diet. The restaurants did not cater for me at night, so we had to get supplies from the supermarkets in town. Breakfast was good and had good signage to the 7 key allergens.
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Date of stay: January 2019
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from SierraWork, 支配人 at Hotel Sierra Resort Hakuba
Responded Jul. 6, 2019
Dear Jandjandsome Thank you very much for staying at our hotel. Every employee will continue to devote so that we can offer you more hospitality when you next visit us. Jiro Uchiumi Sales Manager Hotel Sierra resort Hakuba
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cédric S wrote a review Mar. 2019
Singapore, Singapore388 contributions186 helpful votes
+1
This resort is fantastic: The room is large large, the bed is very comfy and a large bathroom. 5 private onsens that you can book and a public one, as well as two onsen for the feet. Breakfast is very good, nice selection and every day different food available. You can even have some white/red wine and bubbles! Nice lounge with free coffee/tea from morning to evening; free wine and sake from 2pm onwards until the bottles are empty! From 11am, free curry rice, onden soup. Delicious. Free transportation to the different ski resorts and as well to any restaurant in Hakuba. It was a fantastic stay, we will definitely come back.
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Date of stay: March 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from SierraWork, フロント オフィス マネージャー at Hotel Sierra Resort Hakuba
Responded Mar. 24, 2019
Thank you very much for your review. We will do our best to be chosen by especially returning guests. We are looking forward to welcoming you for the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Geoff B wrote a review Mar. 2019
Bendigo, Australia14 contributions2 helpful votes
From the moment we were picked up at the Hakuba station until the moment we were dropped off 5 days later this was a superior experience. I travelled with 3 of my adult children ostensibly for the fantastic skiing and really didn't expect to be located ( thanks to my daughter Tess for choosing this place) in such a quality and peaceful establishment . Rooms were of a high quality and cleaning staff excellent. The array of spas ( both private and public) available fired by the underground springs were first class and the external views overlooking the surrounding mountains and abundant snow was just so peaceful and surreal. All day complimentary japanese meal & snacks were available ( including popcorn) and 2 relaxation rooms with a large selection of inclined leather lounges were another great facility. After 3 in these lounges besides a wide selection of teas and coffees came out french wines and sake if you don't mind. The dining area was good for breakfast but as we travelled in the low season the japanese restaurant was closed for the season so we ate out at a range of local japanese restaurants which were serviced by the Hotel buses and all the ski resorts were within a 5-15 minute radius. Definitely will be returning to this place,
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Date of stay: March 2019
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from SierraWork, フロント オフィス マネージャー at Hotel Sierra Resort Hakuba
Responded Mar. 25, 2019
Thank you very much for your review and comment. Every word you describe our hotel make us want to work hard for guests. We hope to see you next season with our Japanese restaurant.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ian S wrote a review Mar. 2019
109 contributions58 helpful votes
The staff were amazing. Excellent English, very helpful, friendly... Had a really nice room: spacious, comfortable, nice bed, etc. Great onsen options (very good public one and also various options of private ones that you can book for 30 min time slots). Lots of free stuff: Pool, table tennis, air hockey, private onsens, wine, nice teas, popcorn and lunches (very nice green curry and rice). The food for the buffet breakfasts and the two different dinner restaurants was all very good. Only real negative was that the location is a long way from everywhere else so to go anywhere requires a bus/taxi/car. i.e. you can't just walk out the hotel and visit other restaurants etc.
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Date of stay: February 2019
Value
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SierraWork, フロント オフィス マネージャー at Hotel Sierra Resort Hakuba
Responded Mar. 24, 2019
Thank you very much for your review. We will do our best and overcome the distance by providing our best service.  We hope to welcome you for the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chloelouise78 wrote a review Mar. 2019
Adelaide, Australia136 contributions14 helpful votes
+1
We came last spring and had such an amazing stay we decided to return for our winter trip. The 4 private Onsens are just wonderful especially if you are a couple and want to share the time together. We love that the resort is out of town a bit and don't feel stuck as the hotel offers an amazing free shuttle service for dinner and the local winter ski bus shuttle stops at the hotel. The breakfast buffet is superb, one must allow a good amount of time to enjoy in the morning!! We had 3 dinners at the hotel, 2 french set course of 2 menus, and 1 in the japanese restaurant. The quality is amazing,it's super delicious and very well priced. The free wine in the very relaxing lounge is wonderful, there is also free tea and coffee. Beers and soft drinks available at a low cost from 3 vending machines as there is no hotel 'bar'. There is free apres ski food available on the front verandah which is also home to a foot onsen. Oh and free snacks from 9 til 11pm if you're still hungry!! Nothing falls short for a wonderful stay, the staff are just wonderful and couldn't recommend this place enough.
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Date of stay: February 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SierraWork, フロント オフィス マネージャー at Hotel Sierra Resort Hakuba
Responded Mar. 6, 2019
Hi Thank you very much for your stay with us. You've pretty much explained everything about our hotel!! We will try to surprise our guest in a good way for the future. We hope to see you next winter with a lot of snow hopefully. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$178 - US$334 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sierra resort hakuba hotel hakuba-mura
LOCATION
JapanChubuKoshinetsuNagano PrefectureKitaazumi-gunHakuba-muraOmachi Onsen / Hakuba happou Onsen
NUMBER OF ROOMS
74
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Hotel Sierra Resort Hakuba - UPDATED Prices, Reviews & Photos (Hakuba-mura, Japan) - Onsen Hotel - Tripadvisor

Frequently Asked Questions about Hotel Sierra Resort Hakuba
Which popular attractions are close to Hotel Sierra Resort Hakuba?
Nearby attractions include Hakuba Snow Sports School (7.6 km), Hakuba 47 Winter Sports Park (6.3 km), and Hakuba (4.2 km).
What are some of the property amenities at Hotel Sierra Resort Hakuba?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Sierra Resort Hakuba?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Sierra Resort Hakuba?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Hotel Sierra Resort Hakuba?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Sierra Resort Hakuba?
Conveniently located restaurants include Mimi's Restaurant and Bar, Lucky Pete's Cafe and Bar, and Sounds Like Cafe.
Are there opportunities to exercise at Hotel Sierra Resort Hakuba?
Yes, guests have access to a pool during their stay.
Does Hotel Sierra Resort Hakuba have an airport shuttle?
Yes, Hotel Sierra Resort Hakuba offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Sierra Resort Hakuba?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Sierra Resort Hakuba offer any business services?
Yes, guests have access to a banquet room and conference facilities during their stay.
Which languages are spoken by the staff at Hotel Sierra Resort Hakuba?
The staff speaks multiple languages, including English and Japanese.