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Hotel Sierra resort Hakuba

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Hotel Sierra resort Hakuba
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404 Reviews from our TripAdvisor Community

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Showing 156: English reviews
Sydney, Australia
Reviewed 22 January 2016 via mobile

Sierra Resort has got to be one of the nicest places I have ever stayed. Currently sitting in the comfortable lounge with a glass of wine watching snow flakes drift by. It doesn't get much better than this apart from the incredible onsen, friendly and extremely helpful staff and very practical and cosy rooms. Highly recommended.

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Helpful?
Thank Milo145
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your time! It's good to know that you had a great time in our resort. We hope you come again. Best regards, Michelle Ramos Sierra resort Hakuba

New York City, New York
Reviewed 19 January 2016

I stayed in Sierra Resort in Hakuba for a couple of days with a friend. Overall, a very nice and pleasant experience. One has to know though, that Hakuba has a bit the charm of the 1990's and you can clearly see that most of the villages, restaurants, ski slopes and lifts as well as the hotels date back to...

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Helpful?
Thank Sebovoh
SierraWork, Front desk officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your review and advice. We are glad to know that you enjoyed your stay with us. We are looking forward to seeing you again! Best regards, Michelle Ramos Sierra resort Hakuba

Reviewed 19 January 2016 via mobile

Perfect hotel with 5 star service, food and amenities. Ideally situated away from the hub of Echoland. The Sierra Resort has everything you need without the heavy price tag. The resort has two excellent restaurants depending on what the family feels like on the night. Most shuttles and transfers stop at the resort so need to hire a car. The...

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Helpful?
Thank Andres T
SierraWork, Front desk officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you very much for your positive review! We are glad to know that you had a wonderful winter holiday in our resort. We are looking forward to seeing you again. Best regards, Michelle Ramos

singapore
Reviewed 14 January 2016 via mobile

We stayed at this resort for 3 nights.... The resort is really beautiful ..... The view of the mountains, the onsen and the hotel lobby.... They have also made it very comfortable for the guests by providing hot snacks (great when u had a day out on the slopes)... Drinks throughout the day, ice lollies etc.... Family had a great...

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Helpful?
Thank SingaporeMummy
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear Guest. I appreciate your positive feedback about our resort. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and see you again! Best regards, Michelle Ramos

Brisbane, Australia
Reviewed 11 January 2016

Such a lovely resort and the staff are so accommodating. So helpful with all the questions. Room was lovely and always cleaned. Little hidden treats for the children in the draws. Lovely warm food from when you get back from the ski fields. Awesome help from the ski shop for hiring of the equipment. Was a little disappointed with the...

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Helpful?
Thank bobbytre
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that we made your stay pleasant. Thank you for your advice. Looking forward to seeing you again soon. Best regards, Michelle Ramos

Sydney, Australia
Reviewed 11 January 2016 via mobile

We have been pampered with service not only beyond expectation but almost beyond belief! From the moment we checked in we had restaurant reservations made for us, transport arranged to town and back for our dinners and also the hotel bus to the different ski areas in Hakuba. Special mention must go to Masa who could not have been more...

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Helpful?
Thank GeorgeJetson64
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear Guest, Thank you very much for staying with us. We are happy to know that you loved Sierra's public "onsen" Hot spring. We are looking forward to having you again as a guest in our hotel. Best regards, Michelle Ramos

Reviewed 10 January 2016 via mobile

This hotel has everything it advertises: big clean rooms, a beautiful public onsen, gorgeous private onsens, and a breathtaking setting. But it also has so so much more, from the moment we arrived we felt completely welcome. Small touches kept us pleasantly surprised the whole time; things like complementary wine, gluhwein, juice, tea, coffee, and even curry and miso soup...

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1Thank Millie C
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear Guest, Thank you very much for your positive review. We are glad to know that you had a wonderful holiday with us here in Sierra resort. It was a pleasure to serve you! We look forward to meeting you again. Best regards, Michelle Ramos

Reviewed 9 January 2016 via mobile

We love going back to SRH! After a day of skiing we get to enjoy this hotel. Staff are friendly. The 6-course dinner set at the French restaurant is very reasonably priced, only at 4000 ¥. Soaking in the onsen is very relaxing. They have plenty of free refreshment around the hotel. One complain during this stay was that there...

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Helpful?
Thank Fung Y
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear Guest. Thank you for taking the time to review your stay with us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your advice. Looking forward to seeing you again soon. Best regards, Michelle Ramos Sierra resort Hakuba

Singapore, Singapore
Reviewed 9 January 2016 via mobile

The hotel is really pleasant and provided lots of various goodies which we thoroughly enjoyed during our stay (like drinks, some light food refreshments). These were provided every day during our stay and made it all the more pleasant. The staff was helpful in arranging for a shuttle when the main Hakuba bus was full.

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Helpful?
Thank shaunslipshy
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your positive review!We hope you had a wonderful stay in Sierra resort Hakuba. We looking forward to having you again as a guest in our resort. Best regards, Michelle Ramos Sierra resort Hakuba

Singapore
Reviewed 8 January 2016

We stayed for 4 nights at Hakuba Sierra in December 2015 and we totally fell in love with the place. Warm and toasty inside with open fires and creature comforts. Free popcorn machine for the kids and free red wine for the parents. Little treasure chests in every room stuffed full of treats for the kids. complementary miso soup, green...

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Helpful?
Thank Apokha
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your time! It is really great to hear that your family had a great time in Sierra resort Hakuba. You should check out and try out our private onsen next time and enjoy the scenery! Also, Hakuba is stunning during green season. Anyway, we are sorry to hear that you found Sierra's bed so hard....

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Spa
  • Breakfast included
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Spa
  • Hot Tub
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
we have the largest class of rooms & original hot spring in hakuba.and we serve for you perfect pickup & drop off.Best for family: kids for free. Jr.suite have 2bed rooms.Best for lovers: Grand Twin & Double room are 36m2.Double room's bed is kind size(183cm). All rooms have a jet bus and Free wifi. ... more   less 

Additional Information about Hotel Sierra resort Hakuba

Address: Mizubasho Onsen, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Region: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Price Range: $190 - $639 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Sierra resort Hakuba 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Sierra Resort Hakuba Hotel Hakuba-Mura
Hotel Style:
#1 Onsen Hotel in Hakuba-mura
#1 Ski-In / Ski-Out Hotel in Hakuba-mura
#1 Spa Hotel in Hakuba-mura
#1 Luxury Hotel in Hakuba-mura
#1 Family Hotel in Hakuba-mura
#10 Romantic Hotel in Hakuba-mura
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Sierra resort Hakuba staff and other travellers.
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Questions? Get answers from Hotel Sierra resort Hakuba staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We lived in room 307 and it was a very short walk to the onsen baths. I am guessing getting any room numbered 3xx would be close by.”
  • our living room. We made a bit of a mess but there is a fireplace!
paulchu1, 27 Mar 2017 | Read review
“Choose rooms that are radiantly heated with in the floor hot water and could be augmented with hot force air.”
chungsenl, 16 Mar 2017 | Read review
“Junior suite is great if you're a 2 adult, 2 child family”
6ethere, 26 Feb 2017 | Read review
“Great for skiing holidays!”
jdf21st, 23 Jul 2016 | Read review
“There are only 2 types of rooms-2 beds and 4 beds. All of single rooms are located in one wing & the suites are located in a different wing”
Fr0mHawaii, 29 Mar 2016 | Read review
5 of 5