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    Satonoyu Waraku

    6351-1 Manganji | Kurokawa Onsen, Minamioguni-machi, Aso-gun 869-2402, Kumamoto Prefecture
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    Lowest prices for your stay
    2017-10-29Check In 2017-10-30Check Out
    1 room, 2 adults, 0 children
    Lock in the lowest price from our partners
    US$369US$652
    View Deal
    Traveller (60)
    Dining (36)
    Room & Suite (13)
    Overview
    • Excellent43%
    • Very good33%
    • Average6%
    • Poor3%
    • Terrible15%
    11 Jan 2017
    “Tranquillity paired with excellent food”
    24 Dec 2016
    “SCAM. Worst experience ever..all the negative reviews are true. Don't come! Please read carefully.”
    Free Parking
    Breakfast Available
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Multilingual Staff
    Spa
    All hotel details
    Deals
    Oct 29Oct 30
    |
    1 room, 2 adults, 0 children
    • Check booking site for details
      US$369
      View Deal
    • Check booking site for details
      US$652
      View Deal
    • View details
      US$369
      View Deal
    View all 5 deals
    Write a Review
    Reviews (33)
    Traveller rating
    Traveller type
    Time of year
    Language

    1 - 5 of 5 reviews

    Reviewed 11 January 2017

    We chose this place to start our new year’s vacation, a choice we do not regret. We barely stopped our car, when multiple staff members were greeting us and handing out umbrellas because of the rain. Our luggage was brought to our room while we...More

    Thank aferret
    Response from endou, マネージャー at Satonoyu WarakuResponded 12 January 2017
    Google Translation

    先日は、新年の御旅行を 里の湯和らくにてお過ごし頂き心より感謝申し上げます。 御食事は、事前に御客様よりメール等にて相...More

    Reviewed 24 December 2016 via mobile

    All the negative reviews are true. The only reason I booked was the photos of the modernized room and one earlier review saying service standards have improved and apologies from Jack Tang saying staff have been replaced. The latest as I understood is that Jack...More

    Thank Hotabouthotspring
    Response from endou, マネージャー at Satonoyu WarakuResponded 12 January 2017
    Google Translation

    昨年12月 里の湯和らくに御宿泊頂きまして誠に有難うございます。 色々とご不快な思いをさせてしまい心よりお詫び申し上げま...More

    Reviewed 2 April 2016

    Clearly the service level has changed since 2012 ! My husband and I together with my brother in-law stayed here for 2 nights. We booked western styled rooms. The rooms were both large and beautiful with lovely exposed ceiling beams. The room had a separate...More

    Thank AP_JLondon
    Response from SATONOYU-WARAKU, マネージャー at Satonoyu WarakuResponded 13 January 2017
    Google Translation

    ご返信が遅れ失礼致します。 昨年は、里の湯和らくにご宿泊頂きまして 誠に有難うございます。 お食事の件に関しましても事前...More

    Reviewed 17 January 2012

    When sinking nearly JPY200,000 into a mere two night stay, you typically would expect the service at this ryokan to be immaculate, as the service at most estalishments in Japan tends to be, regardless of expense. As such, I was shocked to encounter hotel staff...More

    10  Thank Taro_Tomodachi
    Response from endou, front desk at Satonoyu WarakuResponded 1 March 2016

    Dear sir/miss We sincere apology to you for this terrible experience. We heard your voice and feel very sorry about our service. We already up our staffs level and all of our staffs were changed. Please forgive us let you had so bad memory. If...More

    Reviewed 19 July 2011

    We finally got some time off from work and booked this ryokan. We were very excited for our trip to Kurokawa but unfortunately, the ryokan made a mistake and booked us for only for one night and not two nights as discussed. On our first...More

    10  Thank Lauren_Japan
    Response from endou, Front desk at Satonoyu WarakuResponded 1 March 2016

    Dear sir/miss We sincere apology to you for this terrible experience. We heard your voice and feel very sorry about our service. We already up our staffs level and all of our staffs were changed. Please forgive us let you had so bad memory. If...More

    Ryokan Wakaba
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    Hozantei
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    Yamamizuki
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    About
    Amenities
    • Top amenities
    • Room Service
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Airport Transportation
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Bar/Lounge
    • Spa
    Details
    • Price range
    • US$356 - US$785 (Based on Average Rates for a Standard Room)
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 11
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, JAPANiCAN and Rakuten so you can book your Satonoyu Waraku reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Japan >
    • Kyushu-Okinawa >
    • Kumamoto Prefecture >
    • Aso-gun >
    • Minamioguni-machi >
    • Kurokawa Onsen
    • Also Known As
    • Satonoyu Waraku Kumamoto Prefecture, Japan - Minamioguni-Machi
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    Traveller (60)
    Dining (36)
    Room & Suite (13)
    Hotel & Grounds (54)
    Bathroom (29)
    Nearby
    Sponsored by:
    Ryokan Wakaba
    107 reviews
    1.55 km away
     
    Hozantei
    68 reviews
    .34 km away
     
    Oyado Noshiyu
    110 reviews
    1.64 km away
     
    Yamamizuki
    217 reviews
    .44 km away
     
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    Questions & Answers
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    Room Tips
    "Both western styled bedroom were great ."
    Read review
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