Holiday Inn Express Luzern - Kriens, an IHG Hotel

Holiday Inn Express Luzern - Kriens, an IHG Hotel

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About

4.0
#4 of 6 hotels in Kriens
4.0 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.7 of 5 bubbles
Value
The Holiday Inn Express® Luzern - Kriens is just 1.7 km away from Messe Luzernand Swissporarena and can easily be reached via motorway A2 at the exit Luzern/ Kriens.Zürich Airport is the nearest Airport and can be reached within under an hour drive, alternatively Airport Basel - Mulhouse is an option at just over an hour drive.Catch the tram (S-Bahn) at Kriens Mattenhof, which is literally only a couple of minutes' walk away, to get to Messe Luzern (1 stop) and the city centre of Luzern (2 stops) within 5 minutes only.Parking is available via a public car park next door to the Holiday Inn Express® Luzern - KriensFeaturing 3 meeting rooms for up to 30 delegates, this new Holiday Inn Express features 160 modern, functional and practically designed guestrooms.Lifestyle comforts await our guests, with flat screen TV's, free of charge high-speed Wi-Fi, USB connections and inclusive of an Express breakfast. Coffee and tea facilities are offered in all guestrooms.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Car park
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
First aid kit
Umbrella
Dry cleaning
Laundry service
Room features
Soundproof rooms
Housekeeping
Interconnected rooms available
Telephone
Iron
Private bathrooms
Walk-in shower
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
3.0 of 5 stars
HOTEL STYLE
Modern
Business
Languages Spoken
English, French, Russian, Bulgarian and 6 more
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

Am Mattenhof 16, Kriens, Lucerne 6010 Switzerland
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 60 out of 100
60
Zurich Airport
51.9 km
See all flights
Belp Airport
62.1 km
See all flights
127Reviews28Q+A16Room tips
Traveller rating
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Detailed Reviews
Yunitech wrote a review Jun 2023
Rockville, Maryland46 contributions16 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Incredible hotel. When I first booked it, I was concerned this hotel may be too far from Lucern city center. Not to worry. Convenient transportation takes care of it.
Bus #14 in front of the hotel goes to the main train station. Then there is the train S4 and S5 a block from the hotel, take you to train station - platform 14.

The free breakfast is so nice. Hard boiled eggs is our favorite. Fresh fruits include apples, kiwi, and oranges.

The room is good sized. The hotel is very new. Everything just feel so nice.

The front desk staff is extremely helpful. Being Swiss, they have to speak multiple languages - English, German, French, and maybe Italian. We're English speaking and we have had no problems at all.

The location is particularly close to Mount Pilatus. We see the mountain right in our room. Bus #16 takes you there in 10 minutes.

There is a convenient store 'Migrolino' 2 minutes on foot. We didn't use much.

We will definitely recommend this hotel.
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Date of stay: June 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
foxegurl266 wrote a review Feb 2022
Brussels, Belgium460 contributions244 helpful votes
4.0 of 5 bubbles
Very small, but clean, new and modern room. Breakfast was pretty sad. Cold cuts and cereal. Not even scrambled eggs.

The room had a double size bed, a lounge chair, a small table, ironing board, and an iron.

The bathroom featured the typical European open shower that gets water all over the floor. There was the refillable 2-in1 shampoo/body wash. Another of the same bottle is located above the sink as hand soap.

The hotel is in a great location. Right across the street from McDonald's, Subway, an Asian restaurant, and more. Less than the 2 minutes to the bus/train station which is only 2 stops away from downtown Lucerne. And the hotel gave us a pass for rail/bus for free! We left our car at the nice parking garage across the street.

I wouldn't stay for more than one night since it was so small, but it did the trick and the price was right.
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Date of stay: February 2022
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephan1954 wrote a review Nov 2021
Stuttgart, Germany352 contributions170 helpful votes
4.0 of 5 bubbles
We stayed only one night in a room with two single beds.

Our desk agent, Olga, was friendly and informative. We received a free map and free public transport tickets.

The room was small, clean and soundproof. The bathroom was functional.
The two single beds were only 90 cm wide, which I found not 100% comfortable. There is not much storage for clothes, the room had a small table but no desk. Electrical outlets were Swiss type and did not take large EU plugs. The reception has adaptors. All in all nothing to complain about for a short term stay.

Breakfast was simple but sufficient. Bread, cheese, meats, youghurt and fresh fruit.

Location was fine: near a supermarket, restaurants, and the train station.<

Would stay here again.
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Date of stay: November 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Riane wrote a review Jan 2020
33 contributions1 helpful vote
+1
4.0 of 5 bubbles
We stayed here for 2 nights. The room was very nice with awesome blockouts. Walls are a bit thin, as we could hear the guests next door. Alina, the lady at reception was sooooo nice. Giving us advice on how to spend our days there etc. Explained where what is and how the travel pass works. The travel passes provided by the hotel are awesome and makes sightseeing a pleasure, especially in cold weather. We were lucky to be here while the light festival was on and enjoyed that as well. The breakfast is a bit skimpy... Just scrambled and boiled eggs for example. But enough to last you until an early lunch. Great service, especially by reception staff.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NewLucerne, Verkaufsleiter at Holiday Inn Express Luzern - Kriens, an IHG Hotel
Responded Jan 28, 2020
Dear 124riane, thank you so much for your nice words regarding your stay with us. Such a pleasure to read and I will make sure, that Alina gets to read the information as well as the reception staff. Kind regards Ulla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adrian H wrote a review Sep 2022
Houston, Texas479 contributions213 helpful votes
5.0 of 5 bubbles
Excellent stay, super clean and excellent staff. Location just 5 minute train ride to Luzern main station and hotel provide free voucher for bus and train during the stay. Typical HI breakfast which is excellent and free. Highly recommended
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Scuba_Stevie78 wrote a review Oct 2020
St. Gallen, Switzerland214 contributions80 helpful votes
4.0 of 5 bubbles
Stayed with my family for one night in an family room. Very big, modern and clean bedroom`s. We been 5 people and its perfect for it.
As the holiday inn standard it is an modern hotel.
The breakfast area is quite small and i can imagine to peak times they are struggling to supply all guests in an rush. Unfortunately we been almost alone and so no issue at all.
I do not agree on the high parking cost of 20.- sfr per night. As an Hotel guest i would recommend to reduce this price.
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Date of stay: October 2020
4.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ulla Hillmann, Marketing at Holiday Inn Express Luzern - Kriens, an IHG Hotel
Responded Oct 19, 2020
Dear Scuba_Stevie78, thank you so much for your feedback regarding your stay with us. We are pleased to read, that you enjoyed your room and we would look forward to welcome you and your family back again. Kind regards
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Belinda D wrote a review Aug 2023
1 contribution
1.0 of 5 bubbles
If you’re looking for a miniscule room out of town in Luzern with horrendous service you’re in the right place. NEVER, EVER AGAIN. It’s impressive that our one night stay turned us off not only this hotel but ever staying with IHG again. It’s the perfect example of everything that is wrong with a corporate hotel chain – rude, unhelpful, unresponsive, opaque, and constantly hiding behind inflexible corporate “policy”. It says everything about the group that they have an international 24/7 phone line ready to take your booking, but good luck if you ever have a problem and need to call and speak to someone in the building for help. We booked two rooms for our family of five, and in our rush to leave inadvertently left a dress behind. For three days no one picked up the phone at the hotel – sure, we could get through to the bookings team in the Carribean, but even they couldn’t get through to the actual hotel itself. When they got around to responding to an email in 48hours (which they were at pains to insist was “policy”) there wasn’t so much as an apology in sight. What unfolded over three weeks, 22 emails, eventually a phone call with an assistant manager (the hotel manager would not speak to a customer apparently nor post lost belongings, because “policy”), setting up my own DHL account, arranging my own pick-up and an eye-watering 180 swiss francs later I received the dress scrunched in a ball in an actual garbage bag. My God. Do these jokers think this competes with even Booking.com or AirBnB? They aren’t even in the same league. Even Booking.com actually has a customer service phone number and you can speak to someone, and the gracious and personal service you get from AirBnB hosts leaves this lot for dust.
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Date of stay: July 2023
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christos Goulas wrote a review Jan 2022
Igoumenitsa, Greece27 contributions6 helpful votes
5.0 of 5 bubbles
Been there (family of 4) for a couple of nights, starting from the Christmas eve. No issues at all. The receptionists were very friendly and willing to help with any questions a traveler may have, they had (and may still have) an agreement with the closed garage just across the road that reduces the cost of parking your car siginficantly.

The location is just great. Easy to get out of Luzern if you drive a car (there is a petrol station just across the road), if you don't have a car there is the rail which is just a couple of minutes away on foot. They also gave us a paper that would allow us to use all public transport means for free within the area of Luzern.

The rooms were exactly what someone would expect from a Holiday Inn express hotel. Just great for our needs.

Thank you all over there, loved the time being there, take care of yourselves!
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Date of stay: December 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Serendipity by KakuTanna wrote a review Oct 2023
Chandigarh, India10 contributions
5.0 of 5 bubbles
We stayed here for 4 nights and booked 2 rooms and no complaints. The location is very near to the Kriens mattenhof station (2min walk) which has trains to Lucerne main station almost every 10 minutes. There is supermarket, subway sandwich and Mc Donalds right next to the hotel.
The rooms are great and comfortable and you can get mountain view too
The breakfast spread is great.
Overall a very nice, clean hotel in a very peaceful location.
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Date of stay: September 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike L wrote a review Sep 2022
7 contributions4 helpful votes
4.0 of 5 bubbles
Newer hotel two metro stops from central Luzern. Modern hotel with clean, sleek rooms and friendly service. Location is convenient to the Mt Pilatus cable car. Hotel has a light breakfast included. Only a few places to eat in the area. Most rooms do not have a refrigerator or microwave, not convenient if you like to get items from the grocery. Room is also quite small with little room for storage - typical of the new Holiday Inn Express properties in Europe. Bathroom is very nice with a walk-in shower.
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$271 - C$375 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandCanton of LucerneLucerneKriens
NUMBER OF ROOMS
160
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Holiday Inn Express Luzern - Kriens, an IHG Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Holiday Inn Express Luzern - Kriens, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Luzern - Kriens, an IHG Hotel?
Nearby attractions include swissporarena (0.8 km), Hallenbad Allmend Luzern (0.6 km), and Boutique EigenArt-Design (1.1 km).
What are some of the property amenities at Holiday Inn Express Luzern - Kriens, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Holiday Inn Express Luzern - Kriens, an IHG Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn Express Luzern - Kriens, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Holiday Inn Express Luzern - Kriens, an IHG Hotel?
Conveniently located restaurants include La Grotta, Osteria Pizzeria Enzian, and Kuonimatt Steakhouse & Pizzeria.
Are any cleaning services offered at Holiday Inn Express Luzern - Kriens, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express Luzern - Kriens, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Holiday Inn Express Luzern - Kriens, an IHG Hotel?
The staff speaks multiple languages, including English, French, German, Italian, Russian, Romanian, and Swedish.
Are there any historical sites close to Holiday Inn Express Luzern - Kriens, an IHG Hotel?
Many travellers enjoy visiting Musegg Wall (3.1 km), Nadelwehr (2.7 km), and Rathaus Stadt Luzern (2.8 km).
Is Holiday Inn Express Luzern - Kriens, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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