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Dining (41)
Room & Suite (38)
About
Location
Cleanliness
Service
Value
Visit Hotel Serpiano for a relaxing getaway in beautiful southern Switzerland. Nestled between Lake Lugano and the Monte San Giorgio mountains, our hotel is the perfect place for a peaceful escape in nature. Our bright, comfortable rooms are equipped with modern amenities, including free wireless internet and LCD TVs. Enjoy breathtaking views of the lake and mountains from your balcony or walk-out garden. Unwind with wellness and beauty treatments at our SPA Center and join us for an exciting culinary journey at our on-site restaurant. Gather in our secluded event spaces, just minutes away from the city of Medrisio. The beautiful panoramic views are the perfect backdrop for your meetings and events or dream wedding. Immerse yourself in nature and discover our unique culture! Hotel Serpiano is located in the Italian-speaking region of Switzerland right by the Italian border. Whether it’s hiking, biking, shopping, wine tasting, or visiting museums, there’s never a shortage of things to do while staying with us! Take a ride in our private cable car to Lake Lugano, where you can take boat trips around the lake or wander around Morcote Village.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Bicycles available
Kids stay free
Electric vehicle charging station
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Vending machine
Hiking
Billiards
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Solarium
Steam room
Waxing services
Baggage storage
Chapel / shrine
Currency exchange
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Desk
Housekeeping
Private balcony
Safe
Telephone
Minibar
Cable / satellite TV
Flatscreen TV
Private bathrooms
Tile / marble floor
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Room types
Mountain view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, German, Italian
Hotel links
Location
Full view
Contact
Serpiano, zona 45, Serpiano 6867 Switzerland
Name/address in local language
Getting there
Rental CarsSee all Serpiano car hire
381Reviews1Q+A20Room tips
Reviews
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We’ve stayed at this hotel 5 times now, each time drawn by the fantastic view over Lake Lugano and the mountains. I would still give it a 3-star for that reason: the view! But the facilities itself are not worth more than two stars! Unfortunately, the quality of the hotel has gone down considerably since our first visit. The dining experience used to be top notch, but now it is rather mediocre. The chef has clearly changed! Breakfast was definitely nothing like it used to be: no fresh fruit salad, no muesli and only store-bought little yoghurt cups, nothing hot at all except for eggs you had to boil yourself, no fresh juice even - only a watered down version of Tang. Extremely disappointing! NOT worth the rating they seem to have given themselves! As for the service, it too was very mediocre. We were celebrating a very big anniversary and two days before, we asked for a specific table but reservations were not permitted! Consequently we booked at the nearby (only 1 km from the hotel) funicular restaurant, which has the same view, the same wine at HALF the price, very good food and very friendly service! On our first night we were seated by the terrace door - it was raining and there was no seating on the terrace. Every time we moved our arms, the automatic doors next to us opened! Good grief! Another thing we found amazing and which I think has changed since the last time we were there: there is no proper bar!!! On our second evening we came down for a pre-dinner drink - 2 couples - and we were given a seat by the entrance of the restaurant, all 4 of us on a bench, next up each other! Very bizarre! People walked by us constantly! There are a few basically unused rooms upstairs, a ‘library’ and a ‘pool room’, which could easily be turned into a bar! This is NOT four-star as the hotel claims to be! This is COVID time, and di there were restrictions: no more than 10 people in the pool at a time! Ha!!! No one checked! It was much too crowded! All in all, the hotel is in VERY dire need of a facelift! The rooms are furnished à la IKEA (not only the rooms! The restaurant glasses and lampshades were from Ikea too!!! This is so not 4-star!!!). I’ve been 5 times now - no more! Do something to spruce things up is my recommendation!! …
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Date of stay: August 2020Trip type: Travelled as a couple
Helpful
While in Europe we went on a 3-day car trip through extreme southern Switzerland and northern Italy. We had a 2-night stay at the Hotel Serpiano (halfway up a mountain, overlooking Lake Lugano, with a spectacular view overlooking Lago di Lugano, with Lugano in the distance). The hotel has great facilities: a pool, sauna, and—for the first time ever—I had a massage. t’was great! There are a few good hikes (1-2 hours) around the mountain, and there are a couple of places to rest and enjoy food and a cold one. We had breakfasts and dinners at the hotel. The menu at the hotel is good… mostly local recipes, prepared well.
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Date of stay: May 2019
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
First thing first, hotel is on top of a mountain which gives an excellent view around. Rooms were clean. Complementary breakfast (Continental) was good. Ideal place to stay from where you can travel to Italy.
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Date of stay: September 2019
Location
Service
Sleep Quality
1 Helpful vote
Helpful
I start with the postive points: - The staff of the hotel are very friendly and helpful. The take all the time you need. - The view from the lake view rooms are amazing. - We had read from the reviews that the hotel is in the middle of nowhere, so we prepared ourselves for a couple of days of hanging around the garden and the pool. But there is so much to do in this area, but you need a car to get around easily. Now the negative points: - The rooms were not clean, there was dust all over the room. The bed sheets had holes in them. Above that the smell in the room was very bad when we entered it. It smelled like they had used dirty mops to clean the floor. They also didn't clean the floor on the second day. Because everything that was dropped was still there after cleaning. Overall the room seems very outdated and desperately needs an update and a good cleaning. - Breakfast was very basic and not that much variety, except for the coffee and the dishes didn't smell fresh sometimes. I give a rating of 3 stars, because the nice staff and the great view made up a lot.…
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Date of stay: August 2019Trip type: Travelled as a couple
1 Helpful vote
Helpful
The localization is amazing, but in the middle of nowhere, so it’s hard and take time to leave the hotel and walk around the city. The service is normal too. Nothing special. But the place is well cleaned and there’s no worries regarding that. The only complain is the restaurant: few people to handle a lot of costumers. We had an employee with us that could not explain well the changes my wife could do on her menu and we had a real big increase in the receipt at the end. They also forgot our desserts and we had to wait a long time for it. But the food is pretty nice. We recommend. And if you are looking for a place to hide from the madness of the cities and take a rest, this would be the right place!
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Date of stay: July 2019Trip type: Travelled as a couple
Helpful
PRICE RANGE
US$127 - US$185 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandSwiss AlpsCanton of TicinoMendrisiottoSerpiano
NUMBER OF ROOMS
82
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Claim Your Listing Frequently Asked Questions about Hotel Serpiano Wellness & SPA
Which popular attractions are close to Hotel Serpiano Wellness & SPA?
Nearby attractions include Belvedere della Sighignola (7.9 km), Parco San Grato (4.4 km), and Monte San Salvatore (7.3 km).
What are some of the property amenities at Hotel Serpiano Wellness & SPA?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hotel Serpiano Wellness & SPA?
Top room amenities include a minibar, a flat screen TV, and a desk.
What food & drink options are available at Hotel Serpiano Wellness & SPA?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Serpiano Wellness & SPA?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Serpiano Wellness & SPA?
Conveniently located restaurants include Osteria Grotto Conza, Locanda Garibaldi, and Grotto Bundi.
Are there opportunities to exercise at Hotel Serpiano Wellness & SPA?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Hotel Serpiano Wellness & SPA located near the city centre?
Yes, it is 0.03 km away from the centre of Serpiano.
Are any cleaning services offered at Hotel Serpiano Wellness & SPA?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Serpiano Wellness & SPA?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Serpiano Wellness & SPA offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.