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MARIANA is the most valuable the hotel has, she is a great receptionist! I arrived at the hotel in an early flight before check in time, anyways I asked if there was a room available, she says no but offered that I can wait in...More
Thank Eduardo G
Response from Lorena D, Gerente at Holiday Inn Express Hotel & Suites Monterrey AeropuertoResponded 8 February 2018
We appreciate your comments about our staff,
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. Rest assured that these issues will be looked into. We value...More
Room was great, elevators were key activated, had washer and dryer available and had 24 hour coffee/hot water. Was close to good restaurants and a Starbucks. 10 minutes from the airport.
The only downfall for this trip was that I had to wait 1hr. 20min....More
Response from Lorena D, Gerente at Holiday Inn Express Hotel & Suites Monterrey AeropuertoResponded 12 July 2017
Dear Guest jasonkS1191RI,
Thank you so much for your review of our hotel. A positive guest experience is something our staff takes great pride in, so we value your feedback and please accept our sincerest apologies for the inconvenient that you have experienced, you can...More
Well I got to the hotel and check in was really fast maybe about 5 minutes. They took a copy of my passport and told me my checkout time. The room was really clean and it looked fairly new. The only problem I saw was...More
Tried to stay at the hotel, but i called to confirm that the swimming pool was open because i need to have a swimming pool, they said it was under repairs and it wouldn't be open until July 15th, are you kidding me???? I was...More
Thank Ramell C
Response from Lorena D, Gerente at Holiday Inn Express Hotel & Suites Monterrey AeropuertoResponded 26 June 2017
Thank you for your feedback. We understand and apologize for the inconvenience caused by the reshuffle of our pool. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests and we understand that the pool...More
I stayed at this hotel for one night while traveling in Monterrey.
The staff at the hotel are very friendly and helpful. The ones I spoke with spoke decent English, so it will be easy to converse with them if you speak English. I only...More
Thank Jeffrey H
Response from Lorena D, Gerente at Holiday Inn Express Hotel & Suites Monterrey AeropuertoResponded 18 May 2017
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.