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pentahotel Brussels City Centre

TravelocityUS$96*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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pentahotel Brussels City Centre
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682 Reviews from our TripAdvisor Community

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Showing 368: English reviews
San Francisco, California
Reviewed 14 July 2015

The check-in desk seconds as the bar in the lobby restaurant. The staff of the hotel, iespecially Vassily were friendly and great, very helpful in helping us navigate the transportation on the trains, metro etc. Close to the metro and pretty close to gare midi, the hotel is convenient to the main bits of Brussels, but not buried in tourists....

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Helpful?
Thank Bob F
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear Bob F, Thank you for your detailed review. I'm glad you enjoyed our staff services and your room. Breakfast is the most important meal of the day :that's why we put a lot of energy to make it the best in town! To be honest, we don't like the outside facade neither... But good news! We are going to...

Reviewed 13 July 2015 via mobile

To be fair the hotel is really clean and in tasteful design. Modern and classic architecture are mixed in a lovely way. A dancing event took place during our stay, that we enjoyed alot. The hotel is not really in city center, you have to take tram or metro to reach the major attractions. When we checked in, they gave...

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Helpful?
Thank nik7026
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear nik7026, Thank you for reviewing your business stay in Brussels. I’m both proud to see that you enjoyed your stay at pentahotel Brussels City Centre, and I’m disappointed to learn that your total experience was overshadowed by the issue you had with your room. For your information we started last week a fully maintenance of the air conditioner system...

Buckingham, United Kingdom
Reviewed 12 July 2015 via mobile

I'm quite difficult to please and rarely drop a 5-star bomb...! This place deserves it...! Great location, loved the room and the view from the 7th floor is fab. Add designer towels, cool retro fittings and a pretty awesome bar space downstairs and there you go...! Wish we'd stayed longer... Downside... 15 euros to park... But all in all it...

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Helpful?
Thank robkay123
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear robkay123, Thank you so much for your comment and this 5-star bomb ! We are so glad you appreciated the style of our hotel. Hey btw next time you come to Brussels feel free to contact me on arnaud.dehaye@pentahotels.com and I'll be delighted to offer you a little extra :) Regards, Arnaud Dehaye Director of Sales & Marketing

Rome, Italy
Reviewed 6 July 2015 via mobile

I stayed with 28 person of my group stayed in this hotel and when we arrived, we surprised because of nice ambient, is unique ! Close to aiper market and shoping area. To city center around 30 minutes but you can pass the other atractions. Very good breakfast with fruites and fresh things. Very nice and modern rooms, they had...

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Helpful?
Thank Iman-rd
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear Iman-rd, Thank you so much for sharing your experience at pentahotel Brussels City Centre. We are glad to hear you enjoyed our unique penta ambience. Please accept our apologies concerning the small issue with the air conditioner: be insure that the problem is now resolved by our engineering team. We are looking forward to see you again in Brussels....

Hammond, Indiana
Reviewed 28 June 2015

Pentahotel City Centre Brussels is not really in the center of Brussels city! Although you can take a tram or subway train from Louise Metro station, calling Pentahotel a City Centre hotel is misleading. (To be fair,other nearby hotels such as NH Hotel also call themselves City Centre.) It is a large hotel with eight floors in a fairly quite...

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1Thank K G
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear K G, Thank you for reviewing pentahotel Brussels City Centre, and providing me with your valuable feedback. I read that you encountered some inconveniences during your stay, and I would like to apologize for this. We have noted your suggested attention points, and will discuss them internally with my colleagues. Please don’t hesitate to send me an email on...

Reviewed 8 June 2015

Same trip with WU Alumni, but a little different story. No AC when entered room and found out the whole first floor didn't have AC. This was fixed when we got back from supper. No light above sink, wife didn't appreciate this, no safe in room. AC started dripping water after it ran about an hour, heard other people say...

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2Thank Larry L
Athens, Greece
Reviewed 8 June 2015 via mobile

Within reach from Louise metro station. Just redecorated. Contemporary, stylish design, spacious lobby that allows you to relax in comfy sofas watching tv, listening to music or play billiards. Small but well equipped gym. Good wifi reception all around. Stylish, spacious room with comfortable mattress. A good variety of complimentary movies through the smart, large hd tv in the room....

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Helpful?
Thank anektarioz
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear anektarioz, I’m proud to hear that pentahotels Brussels City Centre provided an amazing accommodation during your stay in June. I appreciate your feedback and I’m proud to see that you adored the style of our lobby and the technology in our room. We are looking forward to see you again very soon! Kind regards, Arnaud Dehaye Director of Sales...

Topeka, Kansas
Reviewed 6 June 2015 via mobile

Newly renovated, just reopened in May 2015, this hotel is located in center of Brussels. The hotel style is eclectic with lots of dark areas contrasted with bright spot lights and bright colors of paint. The bar left of the main entrance serves as the reception desk. To the right of the main entrance you will find a pool table...

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Helpful?
Thank KSMeadowlark
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear KSMeadowlark, Wow! Thank you for this lovely and detailed review! Please feel free to contact me on arnaud.dehaye@pentahotels.com, when you would like to stay again at pentahotel Brussels City Center. I would love to assist you personally. Warm regards, Arnaud Dehaye Director of Sales & Marketing

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Staying in Brussels? Then pentahotel is the cleverest decision you could make. You want something different, exciting, a bit edgy. And here we are, ready and waiting to share our unique penta way of doing things from the moment you step inside. The hotel is located next door to the prestigious fashion street “Avenue Louise” and walking distance from the wonderful Grand Place and European Institutions of Brussels. From eclectic boutiques and signature cuisine to exciting nightlife and live entertainment, ""Brussels Louise"" neighbourhood has a unique character and style. Come visit penta, and become one of Brussels's most prestigious VIPs. ... more   less 

Additional Information about pentahotel Brussels City Centre

Address: Chaussee de Charleroi 38, Saint-Gilles, Brussels 1060, Belgium (Formerly Mercure Brussels Center Louise)
Region: Belgium > Brussels > Saint-Gilles
Price Range: $102 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — pentahotel Brussels City Centre 4*
Number of rooms: 202
Reservation Options:
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Also Known As:
Mercure Brussels Center Louise Hotel Saint-Gilles
Brussels Holiday Inn
Pentahotel Brussels City Centre Saint-Gilles
Hotel Style:
#3 Luxury Hotel in Saint-Gilles
#9 Romantic Hotel in Saint-Gilles
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Questions & Answers

Here's what travellers have asked, with answers from pentahotel Brussels City Centre staff and other travellers.
3 questions
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Questions? Get answers from pentahotel Brussels City Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The street is rather noisy with lots of traffic. For those wanting fresh air choose a rear at the rear if you can.”
965joosth, 7 Apr 2017 | Read review
“Back of the hotel best”
71jamesl, 5 Apr 2017 | Read review
“Dirty sheets”
GeorgeP157, 2 Apr 2017 | Read review
“Dont pic rooms on the first floor.”
nunor9, 30 Jan 2017 | Read review
“Since the free WiFi was terrible my husband got the hotel to give us their staff WiFi access which was much faster”
laveenj2017, 18 Jan 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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