Severin Lodge feels like summer camp with fun activities and a friendly, young staff. The exception: the restaurant manager who bungled customer service. We were two family groups with one reservation. He offered us two different times for our dinnertime reservations when we all wanted to eat together. With Covid we hadn't seen our family in 18 months. We chose to eat dinner outdoors near the dining room. We could, we were told. However, we got no table service. We had to pick up cutlery, drinks and all three courses at one time. Covid restrictions meant no room cleaning. Fine. However, why insist we wear sweaty, grimy lifejackets for all water sports. Wash them regularly!
We chose this venue for a 3 day getaway because they offered 3 meals a day, daily maid service and a heated pool. Upon arrival we found the parking lot was at the top of a significant hill and the path to the office rather slippery. At the desk there was a notice to advise, as of September 6th (our checkin date) lunch would not be included in our package, and due to Covid, there would not be maid service but they would exchange towels. We then asked for help with our luggage and were told there were large wheel barrels for us to use for that purpose. We are both over 80 and the pathways were very uneven and difficult for walking let alone while pushing a loaded wheel barrel. Our room was disappointing. During our stay there was a wedding and their guests seemed to receive priority for service in the dining room and it was not until our last dinner that we had a table and server assigned as suggested in the Fall Package. For breakfast there was lots of choice and it was hot and regularly replenished. Dinners were excellent and there was a choice of three entrees followed by a choice of deserts. After checking out, getting our luggage back to our car was extremely difficult as it had rained and the path and hill were very slippery, actually a fellow guest had slipped on some steps and had a fall. Once again there was no help available to get our luggage up the hill to our car. This is not a place for seniors.…
This was our fourth trip to Severn Lodge in the last five years. As always, there was lots to do and the setting continues to be spectacular. The gardens this year were exceptional. We found the servers to be far better than last year: they were right there shortly after we sat down and they were friendly and polite. All of the meals offered a variety of delicious options. The waterfront staff went out of their ways to be helpful and instructive. Our only concern was the lack of flexibility for the evening meal. Eating at 7:40 p.m. all three nights is just not fair. Moving us forward even twenty minutes on one evening would have been appreciated. Twice, we found menu items already gone.
I have been here a few times and the location and view are certainly nice. The beach is perfect for families. Food was ok… edible but that was it…. Edible. People were super nice. But… rooms are rudimentary. Stayed in one of the Tamarak rooms. Basic furniture with bedding that is old and stained. Beds old and uncomfortable. Bathrooms very old and tight . Rooms are clean but dated ( Think Holiday Inn in the 1980s) So when booking this resort consider the honest opinion above. You are going to pay a fair $ for what you get. A couple I met at the resort summed it up fairly - “this place is a step up from camping in a tent”.
We were looking for a place where we didn’t have to cook and the water toys were already included. A+++ Found it! The kids club was excellent, the meals were excellent…it surpassed all our expectations for a wonderful Ontario family resort experience. How quickly can I book the same week for next year?