Stay was very comforting and food was great. Staff is very polite and room service is good. Special thanks to ms. Shikha from front office and also thanks to Mr. Hoshi he is from food department they both are very good
We stay at ramada property is great nd wonderful even staff is very helpful they gave valey view restaurant nd roof top also ..spa is very great special thanks to jitu and aman nd amit they all are very nice
In my view it is the Best hotel in Kasauli. But it is not better than a 3 Star property. The rooms are good. The services are also good. Staff is good but still need some more training. The management lacks professionalism. Some of their areas like fitness centre demands toak ally neglected. The Air conditioner was not working. Initially they were not ready to accept that air conditioning is not working. Gave me many foolish excuses. Nobody was taking care of that area. Used water bottles, glasses, hand towels were lying as it is. Nobody was there to clear all these things.We have to ask them to clear this area which is not expected from such a branded hotel.. When it comes to food the quality of food and service of food is good. The Head chef Mr. Lalit is very good and give a very personalized service. He tries to fulfill all our demand and make us feel more comfortable. But the management don't have proper planning & system to address Sunday breakfast rush, which made us very very uncomfortable. There were no table to sit, no cutlery no dish and food items were also missing. It was a horrible experience of my life in such a branded hotel.To compensate this the Head chef did his best but I feel that the day was spoiled . So if management allows walk in guests for breakfast they should have separate arrangements for them. The room guest should never suffer due to walk in guests. The management deficiency was seen at many more places. I just suggest top management of the Ramada Group to look into the matter seriously so in future the guest do not need to suffer like us and Ramada Group does not have serious impact their reputation.…
Property is conveniently located with all the amenities that one need for a comfortable stay ..staff was very courteous and helpful special thanks to Bali and shikha nd hoshi who give us very good services
nice neat and clean place time with family we just had a 2 days stay ay ramada nd the valley view roof top is good they have very good hospitality specialy thanks to shikha varun and saurav i would definitely recomend this place
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