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NH Collection Monterrey

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NH Collection Monterrey
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543 Reviews from our TripAdvisor Community

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Showing 137: English reviews
Washington DC, District of Columbia
Reviewed 22 August 2015

I stayed at the NH for a total of 8 nights for our wedding taking place in San Pedro. This was the host hotel for our 40+ American guests as well. From arrival, the guest services manager Gregorio did everything he possibly could to make everything go well, and it all certainly did! He really went out of his way...

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Helpful?
Thank Lauren M
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Ms. Lauren Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as...

Acapulco, Mexico
Reviewed 19 August 2015

I like NH as a brand and have stayed in many, so was prepared to like this one too. We were sped through check-in by smiling and friendly Alvaro who offered us an upgrade which we happily accepted. To say that we were astonished when we saw our suite would be an understatement. To start with it is about three...

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Helpful?
Thank archibalda
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well....

Orange County, California
Reviewed 7 August 2015 via mobile

The hotel was under renovation. The rooms keys didn't work for the entire hotel so every guest needed to have a bellman to open the door every time we come back to the room which was very inconvenient, Everything closes early, The restaurant is good with good authentic Mexican food! But not sure about the staff The good thing is...

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Helpful?
Thank Joab G
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr. Joab Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey. We regret not being able to...

Mexico City, Mexico
Reviewed 2 August 2015 via mobile

This time everything started just right, they granted me and early check-in. Simple yet comfy rooms. They improved the bath amenities. WiFi works fine, not the fastest but reliable. I'll improve the water pressure overall the sink and shower. Staff was efficient. First time I get the breakfast included and didn't disappoints at all. Classic Mexican breakfast good in variety...

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Helpful?
Thank draghignazzo
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well....

Del Mar, California
Reviewed 22 June 2015 via mobile

The location is great adjoined to great shopping center. The rooms are very disappointing the towels are bad the all toiletries are cheap and minimal the air conditioning was noise the windows where sealed according to sign for security reasons if I have other choices I rather not stay here again

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Helpful?
Thank Salomon B
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr Salomon. Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey. We regret not being able to...

Aachen, Germany
Reviewed 10 June 2015

Stayed at the NH for a night - spacy rooms with clean floors and free wifi , located very conveniantly to a shopping mall, very friendly staff at reception that provided dinner information and sightseeing tips

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Helpful?
1Thank GRBAachen
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well....

Reviewed 28 May 2015

First of all, the location. This hotel is in one of the better parts of the area, and it's adjacent to a nice mall. The lobby seamlessly becomes a node of the mall. If you're in a short trip and plan on shopping while having a decent stay, this is the best option. They don't get a full 5/5 for...

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Helpful?
1Thank José A
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr José. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as...

Mexico City, Mexico
Reviewed 21 May 2015

This hotel has the ambiance, design and service of a higher class hotel. The facilities look brand new. An improvement would be to isolate the outside noise going into the room. Also, the air conditioning system was not able to cool appropriately. Other than that, Great job NH!

Review collected in partnership with NH Hotels
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Helpful?
Thank 501alejandror
Eduardo C, Director General at NH Collection Monterrey, responded to this review
Google Translation

Estimado Huesped. Lo saludamos desde Monterrey, y agradecemos por compartir sus comentarios acerca de su reciente estancia en nuestro hotel....

East Hanover, New Jersey
Reviewed 13 May 2015

The bath towels were so scratchy. Like sandpaper. Awful- Working the air system in the room wasn't intuitive. I needed help to understand the system. Not prepared for tiled floors in the entire space.

Review collected in partnership with NH Hotels
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Helpful?
Thank W7291EOdawnm
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey. We regret not being able to meet...

Saltillo, Mexico
Reviewed 5 May 2015

Before my NH points expired I decided to spend a night with my family at this hotel. The checkin process at reception was very good and quick. Look for Cecila, she is very very kind and helpful. There was only rooms with one king size bed, so I asked if I can have an extra Bed, well the guy with...

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Helpful?
Thank JDStefano
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
The NH Monterrey is situated in the heart of San Pedro Garza Garcia, one of Mexico's most affluent areas and a world-renowned destination for business and leisure. ... more   less 

Additional Information about NH Collection Monterrey

Address: Avenida Jose Vasconcelos 402 | San Pedro, San Pedro Garza Garcia, Monterrey 66268, Mexico
Region: Mexico > Northern Mexico > Nuevo Leon > Monterrey > San Pedro Garza Garcia
Price Range: $140 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Monterrey 4*
Number of rooms: 217
Reservation Options:
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Also Known As:
Nh Monterrey Hotel San Pedro Garza Garcia
NH Collection Monterrey Mexico/San Pedro Garza Garcia, Nuevo Leon
Hotel Style:
#1 Luxury Hotel in San Pedro Garza Garcia
#1 Business Hotel in San Pedro Garza Garcia
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Questions & Answers

Here's what travellers have asked, with answers from NH Collection Monterrey staff and other travellers.
3 questions
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Questions? Get answers from NH Collection Monterrey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that faces south so you can see the mountain.”
 of 5 bubbles UlisesA350, 4 Nov 2016 | Read review
“They do have rooms with a mountain view, but you need to request them.”
 of 5 bubbles gailyee, 18 Oct 2016 | Read review
“get the executive floor.”
 of 5 bubbles AliciaDiana, 15 Sep 2016 | Read review
“Tell them your preference before checking in”
 of 5 bubbles Ccavaz67, 7 Sep 2016 | Read review
“Ask for one without a huge airconditioning machine/tubes in it.”
 of 5 bubbles 2LourdesB, 8 Aug 2016 | Read review
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