Our stay at the hotel was really let-down by a few experiences. Firstly, upon checkout the hotel tried to charge me for things I didn't request ; €5 for internet and €1 charity donation. Only when I queried them the apologised and refunded me. Secondly the head board had not been cleaned as I wiped my finger and it was covered in dust. Thirdly the toilet flush was broke and we had to make a couple of phonecalls to reception to fix. Next, the alarm next to the bed went off a couple of times in the middle of the night which woke us up. After the second time we had to take out the batteries. All these things should have been checked by the hotel before we arrived. It was a shame as it is a really nice hotel set in a beautiful location. You don't expect these issues from a top 5 star hotel, they need to do better- and my first point regarding the sneaky charges left a sour taste in our mouths. Regards, Alain…
Stayed at Penha Longa. Very nice hotel.And enjoyed the food of the 2 restaurants with Michelin star on the property. A fantastic experience specially the desserts frozen fruit juice in nitrogen pot...
We enjoyed our stay here. We had a view of cloister and it was so peaceful. The rooms are very comfortable. Decor and style is a tad dated but still works. Common areas are nice. Pool options are amazing. Wish outdoor pools were heated. We are at LAB and meal was amazing! Breakfast buffet at hotel was OK. Just like any large hotel. Bathtub in room is tiny.
Me and my husband cannot be more pleased and happy with our stay. Such a beautiful place, green, peaceful, very clean and taken care. Everything and everyone make the guests feel so comfortable and welcomed. The resort itself has a beautiful outdoor and indoor pool and jacuzzi, several restaurants with amazing food. Room was so big and everything was spot on. Staff very very nice and welcoming. We would like to say a big thank you to Nayara that did our check in and was very kind and professional also she was with us on the breakfast and was very attentive and helpful. Also João Chambel ( I think that was the last name) was super nice and helpful, such a great help with info about the resort and other places around! We felt like home! Thank you guys!
We can’t really say enough amazing things about this resort. It’s simple perfect. They know exactly what to do and they do it perfect. The staff are beyond nice, everyone cares and want to help/ assist/ make sure you are happy. The rooms are gorgeous and clean, again, perfection. They think about everything here, truly a piece of heaven. The food here is incredible, we all loved it, even my picky child, they accommodate all the time and she ate great here. We are the Ritz Carlton Platinum members and we have been in many Ritz hotels around the world, in addition, I am super picky, I believe that this is the best one of all. We are sad to leave and can’t wait to return. So many people were so nice and helpful and I wish I could remember their names but really, they are all super nice and welcoming. Highly recommended!!!!! …
"Our balcony on our room overlooked one of the golf course hotel and it was very quiet."Read full review
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