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Four Points by Sheraton Victoria Gateway

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Four Points by Sheraton Victoria Gateway
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456 Reviews from our TripAdvisor Community

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Showing 445: English reviews
Reviewed 25 January 2014 via mobile

I truly loved this hotel; from the most comfortable bed, to the extra amenities in the spacious bathroom, to the wonderful breakfast...sausage or bacon, eggs any style, three kinds of toast, hash browns and an orange slice...for only 7.99. AND you'll get a 15% discount when you check in. Stay away from the coffee, though. Although it is great, it...

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Helpful?
2Thank Tombassinger
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank You Tom for your pleasant review of our hotel. We look forward to your next visit and hope everything is enjoyable as your last visit.

Langford, Canada
Reviewed 24 January 2014

This was my first stay here, I can probably say this was my best I have found in Victoria. Great and friendly service. Rooms were clean and very luxurious and also very quiet which made for a fantastic sleep. I would highly recommend this hotel to anyone visiting Victoria. The restaurant (Inferno) was very big surprise as well where I...

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Thank David P
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thanks David We are happy you chose us for a first time visit, and appreciate the wonderful review you wrote regarding the hotel and restaurant on Trip Advisor. We hope to see you again to enjoy our wonderful service and great food. Once again thanks from all the staff at the Four Points and Inferno Chophouse.

North Vancouver, Canada
Reviewed 14 January 2014

Right by a Costco, Futureshop, Timmies, Starbucks, shopping center and more, shuttle service to almost anywhere close by and the cleanest room I have ever been in. Love the services offered at the hotel and the staff, front desk & room service was perfect. I will be back!

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4Thank Tia K
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thanks Tia for your pleasant review of the hotel. We agree, our location is great. We are pleased you found the hotel very clean and pride ourselves on our excellent service. We hope your next visit is as good if not better than your last and hope to see you in 2014!

Hamilton, Canada
Reviewed 13 January 2014

The hotel is lovely and inviting, the rooms were clean and bright and the service/ staff was quick and friendly. The food at the restaurant was delicious. I will definately recommend this hotel for future visits of friends, family and people travelling on business or pleasure.

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3Thank debzap
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thanks Deb for your nice review. We will forward your excellent comments to our different teams in the hotel and certainly appreciate the feed back. We hope your next stay with us is as enjoyable as your previous stay.

Canada
Reviewed 12 January 2014

My family spent 2 nights here in May 2013. We had stayed here one year before with a good experience, but were somewhat disappointed with this second visit. Upon arriving, we noticed that the toilet was dirty with apparent fecal matter. It was very obvious, so it made me wonder how clean (or dirty) the rest of the room might...

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Thank Fleuve
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for your response on Trip Advisor, we hope we have rectified any problems you experienced at the hotel. We are happy you enjoyed our location and service. We look forward to your next visit with us.

Vancouver, Canada
Reviewed 11 January 2014

“Where do I start?” . “The lack of heat in the lobby and hallways? No lock to the room door? The dirt and dust on the exterior edge of the floor? Bedsheets and covers that are tattered and stained? The lack of temperature control on the shower (hot one second, cold the next)? The sticky matted carpeting? The blood-stained washcloth?...

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Thank jules v
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for your recent review. We take these opportunities to improve our guest experience. We hope your try us again in the future and we will strive to make everything as enjoyable as possible.

Ottawa, Canada
Reviewed 6 January 2014

I was pleasantly surprised by this hotel which we had booked mostly due to its location ("gateway" meaning that it is at the outskirts of Victoria, just before the Malahat highway leading north on Vancouver Island). The service was excellent, the hotel is clean, bright and still has a very west-coast feel. There was also plenty of parking (harder to...

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4Thank voyageur_KP
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thanks for your nice review on Trip Advisor, we hope to see you again your next visit to Victoria.

San Diego, California
Reviewed 4 January 2014

I am from Victoria and i live with my fiance in California. We decided to visit family in Langford over the holidays. The Four Points Sheraton was the perfect location but a real disapointment. There was a team group of young people staying in the Hotel. The noise was constant untill about 1 AM, with young kids running down the...

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Thank naomi m
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

We appreciate your comments regarding the hotel. We have addressed the issues you mentioned in the review and we take these opportunities to improve and ensure your next stay with us is an enjoyable one. We are happy you liked the service and look forward to you staying with us in the future.

Reviewed 27 December 2013 via mobile

Was here for hockey tournament and went to have a shower and water came out brown!! Yikes. Maintenance appeared promptly to check and after letting it run for a few minutes it appeared clear and he said that the roomhad been " out of commission for a while" and that water had pooled in the pipes but was good to...

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1Thank Weesiemarie
Amanda C, Front Office Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Dear Weesiemarie, I’d like to thank you for taking the time to share with us your experience. The discolouration of the water is harmless and is caused from sediment that settles in the pipes when a room remains unoccupied for an extended period. We are sorry this occurred and thank you for contacting us right away when you first experienced...

Vancouver, Canada
Reviewed 26 December 2013

We recently stayed at this hotel, having been there in the past and found it to be very good value. In fact, it still is. The hotel has very nicely appointed rooms, comfy beds, a good bar/restaurant and is only a vey short 10 to 15 minute drive from everything you need in Victoria. We booked the room on the...

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1Thank xj6response
Amanda C, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

We appreciate your comments regarding the hotel, we hope to see you again in 2014

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby. This hotel is near downtown Victoria and Bear Mountain. ... more   less 

Additional Information about Four Points by Sheraton Victoria Gateway

Address: 829 McCallum Rd, Langford, British Columbia V9B 6W6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Langford
Price Range: $128 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Victoria Gateway 3.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Four Points By Sheraton Victoria Gateway Hotel Victoria
4 Points By Sheraton Victoria Gateway
Four Points Victoria Gateway
Victoria Four Points
Victoria Sheraton
Four Points By Sheraton Victoria Gateway Langford, British Columbia
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Victoria Gateway staff and other travellers.
3 questions
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Vancouver, Canada
10 months ago

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Questions? Get answers from Four Points by Sheraton Victoria Gateway staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Long way from downtown Victoria , but lots for shopping in Langford very near by from Costco next door , Homesense, Home Depot ect”
 of 5 bubbles rogermQ5538AZ, 17 Jan 2017 | Read review
“top floors have the better views and quieter”
 of 5 bubbles K9577DPcarols, 28 Oct 2016 | Read review
“Our room was very warm, in fact a little too warm for my comfort and during the night I had to kick off the covers .”
 of 5 bubbles bridgetm826, 24 Oct 2016 | Read review
“A good Base for the Lower Island”
 of 5 bubbles coachingman, 8 Oct 2016 | Read review
“Away from City. Not a bad room. B'fast is expensive.”
 of 5 bubbles Subrasiva, 1 Oct 2016 | Read review
5 of 5