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NovaSamui Resort Koh Samui

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NovaSamui Resort Koh Samui
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81 Reviews from our TripAdvisor Community

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Showing 55: English reviews
Carlisle, United Kingdom
Reviewed 20 September 2015 via mobile

Booked for 5 nights only stayed 1 night the pool is not safe they have been telling guested it be ready all week i said it was only reason why i booked this hotel they then started lettin people use it looks unclean you carnt seen the bottom and they only put chemicals in it 2 days ago reception admitted...

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Helpful?
Thank janiebabe106
novasamui, ผู้จัดการ at NovaSamui Resort Koh Samui, responded to this review

Dear Mr&Mrs Robinson First I would like to sincere apologise for our swimming pool that was you think unsafe.The reason was we just finished renovation for 120days to improve our swimming pool we put a lot of investment then during you're check in we still treat water conditioning and inform you able to use in the afternoon.After that other 2...

A TripAdvisor Member
1 review
3 helpful votes
Reviewed 2 September 2015 via mobile

My accommodation as been prepaid so unfortunately I cannot check out and go somewhere else. I am stuck here for another 10 days and it's just terrible. The staff are rude and unhelpful like the other reviews say. And they make you feel like a burden. Prior to arriving I emailed for the hotel shuttle to pick me up from...

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Helpful?
3Thank A TripAdvisor Member
Bromley, United Kingdom
Reviewed 28 August 2015

IiWe have stayed at this hotel since year 2000, sometimes twice a year we have never had a problem with staff they are great if you are polite to them they are very helpful I have been in reception many times when guests have be very rude to staff, I think some people want five star hotels but only want...

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3Thank 70,722,015
Wellington, New Zealand
Reviewed 20 June 2015

Our second visit here after an excellent stay three years ago. We won't be back. We arrived to be told there pool was out of action which was the reason we were staying. Luckily we were here for just two nights. We booked through Agoda and when we went back to there site we found that in the very small...

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Helpful?
1Thank lynneandcarl
novasamui, ผู้จัดการ at NovaSamui Resort Koh Samui, responded to this review

Dear Mr & Mrs.Wellington, First please accept my apologise for any inconvenience during you to stay. Regarding pool renovation content into website need to be revise. Others problem that was water system in the room hotel doing maintenance during your stay and hotel do not recieve any problem from you. Then was internet surcharge the hotel will offer free for...

Virum, Denmark
Reviewed 25 May 2015 via mobile

I have never tried such a rude and unhelpfull staff like those who works here. They really don't give a damn about you, and I really dont know what they are doing on there shifts??? I hope the manager soonly will do something about this, because it's really not the Thailand that i know. Dont stay here!!

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Helpful?
4Thank skourup7
novasamui, ผู้จัดการ at NovaSamui Resort Koh Samui, responded to this review

Dear Value Customers, First please accept my apologise for any inconvenience during you to stay regarding service staff was not polite. Thank you for you complaints will be investigated and disciplinary action and improvement to customers service. With best regards, Peeraphon Poenmunkong(Mr.) Hotel Manager

Reviewed 17 May 2015

The manager is very very rude, refuse to solve the false advertisement of wifi, our reservation saids we have wifi in our room as good as TV and minibar but she told us the wifi was not free. We told here about our reservation and ask to show them it, but we needed a computer or something to download it,...

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Helpful?
1Thank Francisca_91
novasamui, ผู้จัดการทั่วไป at NovaSamui Resort Koh Samui, responded to this review

Dear Francisca, On behalf of the resort manager would like to apologised that you do not have to fix the problems. This problem will be resolved as soon as possible. Unfortunate I do not recieve immediately report from our staff. However I would like to say thanks you for your complaints and I willing to improvement quality of service. Yours...

Petersfield, Hampshire
Reviewed 16 February 2015

The place is not amazing but it does offer comfortable accommodation for those not wishing to pay stupid money for somewhere to sleep. We stayed for a total of 8 nights. Whilst I've rated this only a three, it probably is nearer 4 but doesn't warrant the title of Very Good. We stayed in a deluxe room - 101 just...

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1Thank mbeemerboy
Liverpool, United Kingdom
Reviewed 4 February 2015

I'd like to thank all the staff at this hotel they are so friendly cudnt do enough for us a special thank you to joke on the bar he cudnt be anymore helpful wat a guy all staff are friendly to so if you wanna book a hotel go here every think you need is here Thank you very much...

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1Thank matty k
Whalley, United Kingdom
Reviewed 1 February 2015 via mobile

We stayed here for 4 nights. It's very dated. The water in this place is literally yellow and smells very metallic. I sent some clothes to be washed using the in house laundry service and they were presented back to me neatly folded...dirtier than they were originally. How any sane person would fold clothes in that state and present them...

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Helpful?
Thank Alex R
novasamui, ผู้จัดการทั่วไป at NovaSamui Resort Koh Samui, responded to this review
Google Translation

เรียนท่านผู้มีอุปการคุณ ผมขอขอบคุณต่อการตำนิและข้อคิดเห็นต่างๆเพื่อจะได้นำมาปรับปรุงแก้ใขในการบริการให้ดีขึ้นต่อไปและอยากจะให้คุณให้โอกาสเรากลับมาที่โนวาสมุยรีสอร์ทอีกและติดต่อกลับผมได้โดยตรงครับ พีรพล เปิ้นมั่นคง

Reviewed 10 January 2015

This resort was very modern at the time of construction. Meanwhile, very outdated with faded glory. The maintenance must be done. I stayed there in the time of year (January) but there were only 10 guests. The resort team is very small and these young people really need to run everything.Their internet service is external and very poor. Offline most...

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1Thank André v
novasamui, ผู้จัดการทั่วไป at NovaSamui Resort Koh Samui, responded to this review
Google Translation

ผมขอน้อมรับคำตำหนิด้วยความจริงใจโดยจะนำไปปรับปรุงและแก้ไขดีขึ้นต่อไปและปัจจุบันนี้โรงแรมได้ปรับปรุงภายนอกและภายในห้องพักไปบ้างแล้วกว่า 50 เปอร์เซ็นต์และอยากให้คุณให้โอกาสเรากลับมาพักที่โนวาสมุยรีสอร์ทอีกโดยติดต่อผมได้โดยตรงครับ

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about NovaSamui Resort Koh Samui

Address: 147/3 Moo 2 Chaweng Beach, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut
Price Range: $26 - $58 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — NovaSamui Resort Koh Samui 3.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
Novasamui Resort Koh Samui Hotel Bophut
Novasamui Hotel Bophut
Novasamui Hotel Koh Samui
NovaSamui Resort Koh Samui Ko Samui/Bophut
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Questions & Answers

Here's what travellers have asked, with answers from NovaSamui Resort Koh Samui staff and other travellers.
8 questions
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over a year ago
Oxford, United Kingdom
Poole, United Kingdom
over a year ago

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Questions? Get answers from NovaSamui Resort Koh Samui staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room close to reception to avoid long upsteps walk”
 of 5 bubbles PhilipFB, 23 May 2016 | Read review
“If you book the cheaper rooms at the top of the hill be aware that it is up many steps.”
 of 5 bubbles paulandceleste, 1 Dec 2015 | Read review
“Lower rooms mean less climbing”
  • Room from pool
 of 5 bubbles TrevnDebs, 28 Nov 2015 | Read review
“Look for other hotel !”
 of 5 bubbles ThayalanAlan, 15 Nov 2015 | Read review
“Dont stay here”
 of 5 bubbles Francisca_91, 17 May 2015 | Read review
5 of 5