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Laluna Boutique Beach Hotel and Villas

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Grand Anse Grenada
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US$450
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360
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Room & Suite (296)

About

#3 of 11 hotels in Grand Anse
Location
Cleanliness
Service
Value
Travellers' Choice
Laluna Beach Resort and Villas, intimate boutique resort. Wellness Center on the beach includes, an Asian Spa, daily yoga and Pilates, Technogym gym. Perfect for small weddings and honeymoons, or those looking for a romantic getaway.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Airport transportation
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Private pool
Plunge pool
Yoga classes
Yoga room
Fitness classes
Restaurant
Breakfast available
Complimentary tea
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Diving
Hiking
Snorkelling
Entertainment staff
Evening entertainment
Fishing
Board games / puzzles
Car hire
Taxi service
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Manicure
Massage
Neck massage
Pedicure
Adults only
Baggage storage
Concierge
Currency exchange
Gift shop
Mosquito net
Picnic area
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Ocean View
Languages Spoken
English, Spanish, Italian
493Reviews36Q+A100Room tips
Traveller rating
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Popular mentions
dag wrote a review Feb. 2021
Long Island, New York153 contributions75 helpful votes
“LaLuna is not for everyone.” This seems to be the owner’s response to any negative review left regarding this property. While this is indeed very true, by no means does it excuse the reasons for such reviews- poor staff training, poor management and poor communication, which all fall directly on the shoulders of the owner. My wife and I frequently travel to the Caribbean, and we just visited Grenada for the first time. I found LaLuna on the Marriott website, and since the photos looked nice and it was listed as a Category 7 hotel, I thought “great!” Ten weeks ago, my wife and I stayed at another boutique (non-Marriott) hotel on St. Lucia, a nearby island, and since we had such a great experience there, we were hoping for a repeat. Prior to our trip to Grenada, I was in touch with Kelisha and Arvonel from LaLuna, and they could not have been nicer. They were friendly and professional in assisting with my plans. The only thing that bothered me was that I was never informed that, due to COVID restrictions, there would be no housekeeping services during our seven night stay. I discovered this on my own and subsequently asked about it, whereby it was confirmed- this information was never volunteered. Regardless, we arrived. We paid for the expedited concierge service at the airport, and it was a wonderful experience. We were whisked away to a private area in the airport, our luggage was retrieved for us and the paperwork was quickly processed. We met our taxi driver outside, and I thought “what a great start to a vacation!” (Later, when I received the bill for this service, I guessed I missed the notice of an additional $40 fee per person “medical “surcharge, above the listed $159 per person fee. Looking back, was this expedited service worth $200 per person? Absolutely not.) After a short 10 minute taxi ride, we arrived at the LaLuna reception office and were met by the most unwelcoming, unfriendly man I have ever experienced checking into a hotel/motel/resort of any kind. He greeted us with “fill these papers out.” So much for our great start. After three minutes with the reception clerk (who I will henceforth call “mister happy”), we were led to our room. He proudly showed us our plunge pool (see photo). It looked like sewage. The beach is a main attraction of the resort. For those seeking shelter from the sun, this beach is ideal as there is excessive shade. Noting this, I advised mister happy that we love the sun, and asked if we could please have lounge chairs in the sun the next morning. He responded that, because all of the lounges were old wooden chairs, they could not be anywhere near the water- which is the only area of the beach that gets sun. Regardless, he said he would “see what I could do.” When we made it to the beach at 10:30 the next morning, we saw what he could do. Nothing. So, we moved to the minuscule pool area. The only place to get sun is on the tiny pool deck, alongside the tiny pool (which was filled with sand and did not see a vacuum the entire week of our stay). Every morning I would get to the deck between 8am-10am, choose the least grungy cushions from the pile a few feet away, and set us up in the only two lounges on the small deck. We had not seen mister happy in a couple of days, but my next contact with him was once again at the reception area, a few mornings into our stay, to ask for a couple of beach towels. He told me they were in the dryer. I returned to my lounge chair, maybe 25 feet from and in clear view of his reception office. A short while later I watched the beach towels arrive into the office, in front of mister happy, and I watched him do essentially nothing for about 30 minutes. At that point I got up to fetch my own towels. No chance he was going to bring them over. As for the room, we had upgraded to the Beach Cottage Deluxe, “one of the most romantic setting (sic) in Grenada’s best resorts,” as per their website. The room was exactly as you would expect- at a Marriott Category 4 hotel. It is “romantic,” if you consider talking face-to-face with strangers laying 25 feet away on lounge chairs while you are in the shower, romantic. Perhaps others might consider it “romantic” to open up your eyes in the shower, only to be staring face-to-face, 36 inches away, at an employee cleaning your useless outdoor plunge pool. Happened on multiple mornings, to my wife and to me. From their website: “Open your private veranda and walk steps into the Caribbean Sea”- only if you jump down a four foot rocky berm. Since I already quoted from their website, let’s discuss their website a little further. Management will likely (?) change their website after this review is published, however I have screen shots of all of these observations: On their “Policies” page: “All rates are quoted in US dollars and are subject to an additional 20% tax & service.” Then, again, on their Q&A page: “We can create any kind of package or inclusion you would like…” It lists multiple options, all followed by “plus 20% tax & service.” This is misleading and disingenuous, as they added 25% tax & service to every single restaurant check (see photo)- and then left a space on the check for a tip on top of the 25%! (I gave a cash gratuity to each server so that I knew they would actually receive the money). I am so glad I did not opt for any of their meal plans, however if you do, be careful. On the Q&A page: “The hotel’s MAP meal plan includes breakfast and dinner (excluding beverages) for US $89 per person per day (plus 20% tax & service).” However, on the Policies Page: MAP (Breakfast and dinner) US $95 per person. (Don't forget the additional 25%). More misleading information. Q&A page: “Is there a mini-bar in the room? Yes, and it is re-stocked daily.” Sounds great- but you had better read a different page on the website that tells you that only the water inside the minibar is “complimentary.” Really does not matter- the selections inside the mini-bar are extremely sparce. Kelisha actually confirmed for me, via email, that bottled water was “complimentary from the mini-bar.” As such, every morning I asked the housekeeper for water for the minibar. Some days she left large bottles, some days small. On the final day of my stay, charges for US$30 (including 25% tax & service charges) appeared on my account for mini-bar water. Staff started to explain to me about small bottles vs. large bottles- after I objected quite strenuously, the charges were subsequently removed. Yet another misrepresentation- the lunch and dinner menus on their website are not the extremely limited menus we received in the restaurant each and every day. On top of that, they were always out of items on the limited menu- which was severely limited in the first place. First night- no quinoa or risotto. Days 3 and 4- steak? “Sorry, we’re out.” From what few items they did have, breakfast and lunch were edible at best. The pizza was one step below frozen pizza. After having the La Luna (chicken BLT) sandwich for lunch four straight days, I inquired as to why sometimes the chicken was warm and sometimes it was ice cold. I was informed that the chicken breasts were grilled in the morning, so the temperature depended on how long they were sitting out in the tray. Yum (not). Dinner was undoubtedly the best meal of the day. You had better enjoy pasta- we had six days of essentially pasta, tuna or mahi-mahi. Steak was available a couple of nights. From the extremely limited choices we had, the food was generally tasty and nicely prepared- thank you Albert! Attached is a copy of the dessert menu that we were handed every night, which was extremely funny because the first three nights they ONLY had ice cream (nutmeg, chocolate, or vanilla) available. Nights 4 and 5 they found one additional option, the Torta Caprese. Nights 6 and 7 they added a few more dessert options. COMMUNICATION. I completely understand cutting back during lean times, BUT let your guests know beforehand. Very poor communication = very dissatisfied guests. Albert felt bad for us, so one night he created a delicious off-the-cuff dessert for us. As for the staff, one informed me that approximately 80% or so were let go during the past year. They are obviously understaffed. The person taking your order in the restaurant is often the person making and serving drinks at the poolside bar, is also the person answering the phone at the front desk, is also the person serving your food- often at the same time. You cannot provide decent service when you have one or two people trying to do everything, and they make understandable mistakes trying to do simultaneous tasks. We felt terrible for the staff members. We also felt terrible for ourselves, who had paid to be here for the week. One night, we finished dinner and then sat; with no staff anywhere in the restaurant for the next 30 minutes, we left a gratuity on the table and we walked out. (It’s not like they didn’t know our room- for the first three nights we were the only overnight guests; a few more arrived later on in the week. They seem to be surviving off guests who visit for the day). The majority of the staff (mister happy aside) are indeed very friendly people, however they have clearly had no training in hospitality. Dwight was the only staff member to introduce himself by name (no one wears a name badge) the first time he saw us, and ask if he could be of assistance. At no time during the week did we see any staff who acted as if they were management. To summarize, yes, these are difficult times. That said, if you are going to invite guests to your property then they are entitled to either a) full services, or b) prior notice as to services they will not be receiving. We received neither. I am mostly disappointed in myself, for being duped, and by Marriott for labeling this a Category 7 properly. This is a Cat 4 at best- I do not know how or when it was last reviewed. Regardless, I have never seen a more utter, gross misrepresentation of a property or its services in my life. Sadly, the week was a complete waste of money, Marriott points and vacation time. Again, in the words of the owner, “LaLuna is not for everybody.” True- if you enjoy good service, nice facilities and a selection of food- LaLuna is not for you. If you do not enjoy stray cats underneath or adjacent to your dinner table in the restaurant- or hanging out by your cabin- La Luna is not for you. Lest I come off as one of those cranky individuals who loves to complain, I would refer you to the glowing 5 star review I wrote just 10 weeks ago for the aforementioned boutique resort in St. Lucia. I was hoping for a similar experience at La Luna, and could not have been more disappointed. There is nothing rustic here- it feels worn and neglected. Visit if you like, but you cannot say you did not know.
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Date of stay: February 2021
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Robin H wrote a review Jan. 2021
Richmond, Virginia56 contributions17 helpful votes
+1
We had a delightful 5 night quarantine vacation. I was unsure what the experience would be like not being able to leave the resort, but we had a wonderful time at Laluna. We were able to use the water sports (although it was too windy most of the time), roam about the grounds, relax in the lounge, enjoy the beach, eat at the restaurant and sit on our lovely veranda. We did not receive housekeeping during quarantine, but hotel staff delivered fresh towels and clean glassware whenever we asked. Three mornings in a row of waking up to a beautiful rainbow outside our front door were a huge bonus!
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Date of stay: January 2021Trip type: Travelled as a couple
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Response from wendy bertucci, Owner at Laluna Boutique Beach Hotel and Villas
Responded 5 weeks ago
Dear Guest, In these times of more restrictions on travelers to Grenada, we are so happy that you took the initiative and made Grenada your destination. We are thrilled that you enjoyed your stay with us, even in quarantine, and that we were able to make your stay with us a comfortable and enjoyable one. We hope to have you again in the future. ciao
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Don B wrote a review Jan. 2021
5 contributions
+1
LaLuna resort is a great place to stay and relax on a mostly private beach. I recently stayed during the Christmas and new year holiday and thoroughly enjoyed this resort. From check in to check out, the entire staff was great! The meals were outstanding and delectable. My room was well air conditioned and the plunge pool was refreshing. Although this trip was for business, I cannot wait to head back to LaLuna with my family.
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Date of stay: December 2020Trip type: Travelled on business
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Response from wendy bertucci, Owner at Laluna Boutique Beach Hotel and Villas
Responded Jan. 17, 2021
Dear Guest, We are so thrilled that you enjoyed your stay with us at Laluna. Also thank you for sharing your amazing photos of your stay. We hope to have you again very soon. ciao
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JTTraveler50 wrote a review Dec. 2020
Smyrna, Georgia27 contributions10 helpful votes
We stayed here 12 nights for our honeymoon in November. This is a beautiful boutique hotel. It is always quiet and the views are amazing. All about relaxation here. Awesome snorkeling right off the beach. The bungalows are great. Good space, awesome patio's, very cool open air bathrooms. House cleaning was great. The negatives were I wish there were American outlets (the only one was behind the tv stand making it hard to access). And surprisingly, we found it hard to sleep with the frogs on some nights. They can be very loud if they are right outside your window so I would recommend hearing plugs. The chefs are awesome. The food is so delicious at all times. Their dinners were especially tasty. We ate almost everything on the menu and yes, their pasta and seafood is fantastic. The hotel arranged a driver for us during the trip. Lennox was absolutely a highlight of the trip. He took us on a full day island tour, a rainforest hike and to the airport. He was so knowledgeable and a true pleasure. I highly recommend you request Lennox if he is available. We did a 90-minute couples massage which was a very pleasurable experience. Would definitely repeat. Only thing we do wish there was a little more of was a more welcoming staff. Especially in the beginning of our stay, they were a hit or miss. Sometimes not there, not attentive or the friendliest. Not in a bad way, just not the most welcoming at first considering how nice this hotel is. Overall, this was a wonderful stay and a beautiful resort. We have many memories of our stay at Laluna!
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Date of stay: November 2020
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Room Tip: We prefer the left side bungalows
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Response from wendy bertucci, Owner at Laluna Boutique Beach Hotel and Villas
Responded Jan. 17, 2021
Dear Guest, Thank you for your review of your stay with us. We are very happy that you enjoyed your overall experience with us. Thank you for bringing to our attention the issue with the staff, we will certainly be addressing it with our managment. We hope to see you again at Laluna. ciao
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sanaz928 wrote a review Dec. 2020
Winter Park, Florida51 contributions7 helpful votes
+1
I’d like to start by thanking owners and magnificent hosts Bernardo and Wendy for making a dream a reality at Laluna, it is the epitome of ease, beauty and quality in every detail.  Happy 20th anniversary to Laluna, I'm so greatful to have discovered this gem. Look no further as you will not want to miss out on an experience like this where you can enjoy the best of nature, the beach, spectacular sunsets, art, amazing food, warm people, delightful cocktails and unparalleled personal service that is authentic. I spent a week here and will absolutely go back. If you’re an SLH, Rosewood, Four Seasons, Ritz Reserve kind of traveler (I understand, me too) and you want the same level of luxury but packaged in a unique boutique experience with the laid-back ease of Bali then you’re in the right place. I can't imagine anyone who would not fall in love here. 16 cottages in total and a few larger villa's provide privacy and exclusivity without pretension or fuss. If you have any reservations about the outdoor bathroom or mosquitos (I did initially, coming from FL with the best AC) have no fear, have no concern, have no hesitation... after 24 hours you’ll feel at one with Laluna as everything is top notch. I am not your boho chic kind of travel girl (I’m a lover of designer fashion at heart) and I definitely enjoy the luxury 5 star pristine resorts but this is a break from the norm, this is a dream, this is something that can only be be conceived by someone that has vision and artistry and this is not like anything that any hotel could ever design or that you could ever imagine. The “staff“ is  like a family. They know your name you know their names, this is a truly unique experience where you can have the best of the both the sun and the moon, amazing food without having to leave the property,  the option to do yoga in a beachfront pavilion, water sports and more the opportunities are endless. I can’t say enough good things and if you have the good fortune to meet the owners you'll feel as if it’s an extension of their home they take such pride in the guests experience. Laluna is truly a vacation vibe designed for those that want to relax and have a good time. I could go on for hours about the food alone (fresh fish, authentic Italian food + ingredients, Caribbean spices), don't hesitate to try anything, the catch of the day is a must along with the octopus salad, I even tried lion fish for the first time. For an after dinner treat the nutmeg ice cream, Vin Santo and Amaro del Capo are not to be missed. As I was leaving for the airport the chef popped out to say goodbye and that it had been a pleasure....the pleasure was truly all mine. Thank you to the entire family at Laluna...Jamal, Lisa, Urban, Dwight, Trina, Enicka, Akim, Tracie and Kelly.
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Date of stay: November 2020
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Room Tip: Loved beach cottage 1, it's the ultimate in privacy as it's the only cottage that's...
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Response from wendy bertucci, Owner at Laluna Boutique Beach Hotel and Villas
Responded Jan. 17, 2021
Dear Guest, we are so excited about your review, as it seems contagious in a very good way. We can tell from your words that you understood what Laluna is about and the vision the owners have tried to convey for our guests' experience. We look forward to welcoming you again in the very near future. ciao
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PRICE RANGE
US$493 - US$753 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
laluna hotel st. george`s, laluna st georges, laluna hotel st georges
LOCATION
CaribbeanGrenadaSaint George ParishSouth CoastGrand Anse
NUMBER OF ROOMS
16
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Frequently Asked Questions about Laluna Boutique Beach Hotel and Villas
Which popular attractions are close to Laluna Boutique Beach Hotel and Villas?
Nearby attractions include Morne Rouge (0.6 km), Art House 473 (1.0 km), and Lavo Lanes (1.0 km).
What are some of the property amenities at Laluna Boutique Beach Hotel and Villas?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Laluna Boutique Beach Hotel and Villas?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Laluna Boutique Beach Hotel and Villas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Laluna Boutique Beach Hotel and Villas?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Laluna Boutique Beach Hotel and Villas?
Conveniently located restaurants include Savvy's at Mount Cinnamon, La Plywood - Beach Bar & Food, and Laluna.
Are there opportunities to exercise at Laluna Boutique Beach Hotel and Villas?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Laluna Boutique Beach Hotel and Villas have an airport shuttle?
Yes, Laluna Boutique Beach Hotel and Villas offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Laluna Boutique Beach Hotel and Villas?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Laluna Boutique Beach Hotel and Villas?
The staff speaks multiple languages, including English, Spanish, and Italian.
Are there any historical sites close to Laluna Boutique Beach Hotel and Villas?
Many travellers enjoy visiting Fort Frederick (5.4 km), Fort George (4.3 km), and The Tower Estate (7.0 km).