Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
5.0
#1 of 6 hotels in Mazzaro
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Overlooking the wonderful Baia delle Sirene, Atlantis Bay is a magical place with the best amenities available. Located in beautiful Taormina, it is ready to offer you exclusive experiences during your stay. Alternate between discovering the culture of places that shine with ancient history, romantic walks in the city centre and relaxing at the pool, the spa, or in the warm waters of the Mediterranean.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Ocean View
Classic
Languages Spoken
English, French, Russian, Spanish and 1 more
Location
Via Nazionale,161, 98030 Mazzaro, Taormina, Sicily Italy
Name/address in local language
Atlantis Bay - VRetreats
928 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled near the cable car and Taormina with direct sea access, Atlantis Bay - VRetreats enjoys a picturesque setting that garners appreciation from guests. The hotel's service and atmosphere, characterized by a traditional Italian design and welcoming vibe, are highly spoken of.
While the cost of stay might not align with everyone's expectations of value, the spacious and well-appointed rooms with striking views often compensate. The property boasts a plethora of amenities including a gym and a sumptuous breakfast buffet, and cleanliness is generally upheld to the satisfaction of most visitors.
Location
Convenient
Atmosphere
Stylish
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Comprehensive
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Our experience at Atlantis Bay was truly magical. We knew we chose the right hotel the second we pulled up. The beautiful gates opened, the smiling valet knocked on my window and asked which language we prefer to speak, then preceded to tell us to leave the car and everything in it and they will take care of it all. We walked down the uniquely designed entrance to find amazing views of the bay through the floor to ceiling Windows and the beautiful smiling faces of Roberta and Sonia who offered us our pick of citrus infused water and a special toy for our toddler. After checking in, Roberta showed us to our room and gave us a tour. There was champagne and treats waiting for us, beautifully displayed. The pristine marble bathroom was stocked with designer (Etro) toiletries that smelled amazing. And our terrace and views are what people dream about when thinking of a trip to Italy. The pool and sea are to die for accompanied with handsome lifeguards who offer warm, scented towels to dry yourselves and a quaint beach bar with great cocktails. The next morning we attended breakfast (included) where they had a lovely champagne bar and food buffet style with staff ready to help at each section. Simona and Salvo helped us at each meal, always having our table reserved and a high chair sanitized and ready for our little. Their service was incredible, always smiling, helpful, and had very useful suggestions of things to do in the area. We were having such an amazing time we had to extend our stay an extra day. The hotel itself is marvelous, quaint and picturesque but the impeccable service is what really made the place unforgettable. We were greeted with smiles, staff always ready to help, and most of them even had our names, faces, even room number memorized within hours of being there.. Just when we thought it couldn’t get any better, I was relaxing on my terrace while my daughter napped. Heard a knock on the door and it was a staff member delivering complimentary champagne and fruit, and he kept apologizing for the bother since the baby was napping. I told him there was no need to apologize when delivering champagne, ever. Just another nice touch, every day the maid would come in and turn down the baby’s crib, fold her clothes, set up her toys, place a candy on the pillow, and even sprayed the crib linens with a fresh scent. The hotel is in an amazing spot but the service was just unparallel to ant service we’ve ever experienced. I apologize for the long essay (if anyone is still reading this) we just could not say enough about this amazing place! We will definitely be back next year and can’t way to try some of the other VRetreats locations!!
Read more
Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Altro at Atlantis Bay - VRetreats
Responded Sep 10, 2021
Dear courtsneez, We are very happy that you have a nice stay with us and to hear your stay was great and you enjoyed our atmosphere and service. It is a real pleasure to see we managed to make you feel a bit of our passion and a bit of the magic of the Atlantis Bay. We hope to see you soon in Taormina, I will share your feedback personally with Roberta, Sonia and all the staff. Many thanks for reviewing your stay with us. Warm regards.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have just returned after a week here, we had a sea view room with balcony. We can only endorse other recent comments. The hotel is spotlessly clean. The staff are, to a man or woman friendly and attentive. What struck me was that this extended to everyone. It was noticeable that the laundry/room staff were often equally helpful and friendly (rather than floating around unnoticed). My wife visited the spa on several occasions and was much impressed. The breakfast is really good with something for everyone. Due to our failure to bring sufficient clothing they kindly rustled up a heater for the room - much appreciated. We used the restaurant twice in the evening and ate lunch on 5 occasions. The food is of high quality and the staff helpful and knowledgeable. Churlish perhaps but I felt the restaurant was a bit on the pricey side, its really the only criticism arising from a week long stay.
Read more
Date of stay: May 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VOIhotels sede centrale, Proprietario at Atlantis Bay - VRetreats
Responded May 16, 2022
Dear SimonlO271CQ, thank you for taking the time to share that your stay at the Atlantis bay hotel was perfect. We are so glad that you found our staff friendly and attentive and that the hotel was clean. Your feedback will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We can't wait to welcome you back. Melissa Noce Room Division Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
This is a five star hotel with impeccable facilities and service. It’s location is right by the sea with all rooms having wonderful sea views and balconies to enjoy them, however there are also many comfortable areas to sit around the hotel, by the sea or pool or in the lounges., The hotel staff are friendly and always eager to serve and a real asset to the hotel. Without exception they greet all guests with a smile and Bon giorno! The breakfast is excellent with a wide range of choices and the dining room located at the lowest level with views over the bay. We dined there one evening and the food was excellent if a little pricey, but not excessively so, given the standard of hotel. They prepared a dish especially for my somewhat fussy husband!
Guests should realise however that a main railway line runs immediately behind the hotel, although the frequent trains pass quickly, their noise is rather loud. Our room, a junior suite also suffered from constant noise on the balcony only, from a lift or similar machinery, which prevented anyone on the balcony hearing what was being said inside the room. The room was large and very well appointed, but would be improved with a mirror in the bedroom as those in the bathroom steamed up and therefore couldn’t e used until they cleared.
Read more
Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Room Tip:Far end of hotel away from reception may be quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VOIhotels sede centrale, Proprietario at Atlantis Bay - VRetreats
Responded May 28, 2022
Dear AEAEngland, We thank you for describing our hotel in detail, and for your appreciation of the breakfast, staff and excellent food. We are sorry to hear now that you heard noises on the balcony. We take note of your recommendations regarding the mirror in the bedroom. We look forward to welcoming you once again Sincerely Alessia, Concierge
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Atlantis Bay is well positioned with bayside water access, a lovely swimming pool and outstanding food service, including a fine dining restaurant. Breakfast is incredible.
The big negative point was our room. We paid for an executive suite because it was newly renovated and we needed a seperate living space. The executive suite does not meet expectations and is not a true suite. It is one long room with a bedroom one end and a living space at the other. Unfortunately this meant we couldn’t put our kids to bed and enjoy one of the other spaces, as you would expect to in a suite. Also, the renovations were obviously done on the cheap, in a way that is not fitting of a five star establishment and the price they charge. The floor is floating floorboards, the marble is 3mm marble facade, the cupboards are cheap laminate. Wires are visible near the ceiling and plasterwork in the bathroom is poor. The finishes are budget, this newly renovated suite reeks of cost cutting and does not feel luxurious in any way. This was a big impact on a stay that we paid top dollar for, only to realise the owners had not invested the same in the room.
Despite this, we had an excellent time. The true asset of this place, however, is the staff. Warm, friendly and dedicated to providing excellent service.
Read more
Date of stay: October 2022Trip type: Travelled with family
Room Tip:Don’t invest in the executive suite. It is not a true suite, but one long room and the renovation...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Firstly, the staff was amazing. Really friendly and helpful. The views are amazing and the beachfront is beautiful. On the downside, we didn't realize there would be as much train and traffic noise. It wasn't terrible but it is there. Secondly, for a five-star hotel, I would expect that all the electrical plugs would work and we wouldn't have to keep the patio door propped open with a chair. Small things but over all we really enjoyed our stay there.
Read more
Date of stay: October 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very nice hotel, but there are definitely a few flaws. To start with the good, it is mostly renovated which is very nice and modern. It looks more modern than most other hotels on the beachfront there. The pool and beach area is very nice with a. Direct view to the sea and mountains. Beware there’s no actual sand, but it is on a bay with nice clear water and you can get a little boat directly from there. Get a renovated room as these are nicer. We paid extra for the executive sea view suite which I don’t think was worth it. We were told there was a separate living room, but there was not it was all 1 room. The room was also right above the restaurant on the second floor and near the meeting room so it was very noisy. One day we were woken up at 6 am by staff loudly banging around setting up for a conference. I don’t know why they would put one of the most expensive rooms in the hotel in that location. The housekeeping was also lacking, there were times she barely cleaned our room and there was visible dust all of the floor, towels not changed, etc. once we raised this the supervisor did come to check on things. The service for drinks at the pool is very slow since there is only 1 or 2 people working the whole area at a time, I think having more people to service drinks would help with this. Luca was amazing and made great drinks and gave great service. Alessia the concierge was also very efficient and helpful. The breakfast included with the room was also very good and we had lunch once which was delicious. All of the staff works very hard to make everyone happy and have a great time
Read more
Date of stay: October 2022Trip type: Travelled with family
Room Tip:Executive sea view suite not worth the extra price
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fantastic location. Walking distance to Isola Bella with its own waterfront and boat slip. We stayed in the Atlantis Bay Suite, which while dated from an interior design standpoint, boasted outstanding views, spacious rooms, his and her bathrooms and a bed larger than any two people could need. The staff ensured that our plunge pool was heated and we truly enjoyed it. Marco the bartender was particularly helpful, as was Luca. Breakfast was great including their traditional Granita with whipped cream. I was very disappointed in the Godfather Tour. And as mentioned by another reviewer. The Unforgettable arrival by boat is on a somewhat dilapidated boat, but we found the captain, Alex, to be charming and the scenery pretty enough to still be worth it. Great trip and highly recommend it. Also the little shops outside the resort make amazing hand sliced deli sandwiches to go for about 7.50 euro if you get tired of the fancier dining.
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are hotels and then there is the Atlantis Bay Hotel, a jewel in the crown of Taormina!
Just back from a wonderful, relaxing and rejuvenating 7 day break at the Atlantis Bay and already want to return!
What we loved most - the SERVICE, the location (both in terms of panorama and convenience), our room (though a few tweaks needed in design!), and the overall ambience of the Hotel.
What makes the Hotel really special are the service levels across the board. From the moment you enter through the gates you have the friendliest concierge to meet and greet you (Rosario). Of course once you are at the Reception you are enveloped by the warmth and smiles of the Manager Sonia and team - Gaia, Federica, Bruno (from Mars!), Walter, Denise, Alia and Alexis at the travel desk. Every staff member you encounter greets you!
The room we were given (103) was a refurbed, modern suite exec room and had three balconies. Very spacious and clean, decorated very minimally and tastefully. However, it could do with a full length mirror and a towel rack in the bathroom which is for very tall guests! The other thing is the wardrobe is on a platform which could be a potential trip hazard.
The restaurant and beach bar - great breakfast spread but slightly repetitive (pls don’t ask for French toast, the Chef doesn’t know to make it!). Service by Orazio, Simona, Francesco (special mention), Chiara, Inez and Emily was great too. Never drunk soo many cappuccinos in all my life!
Salvatore, Caterina, Luca, Giovanni at the Beach Bar were great too. Great fried fish!
I could go on and on about the virtues of the Hotel…we would love to return for sure!
Read more
Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VOIhotels sede centrale, Proprietario at Atlantis Bay - VRetreats
Responded Jun 4, 2022
Dear Resh2511, thank you for taking time to write and share your wonderful review on your recent stay at the Atlantis Bay Hotel. We are delighted to read that you had a special stay with us and we are glad that you experienced how efficient and loving our team is. We do our best to and knowing that you deeply enjoyed our service make us happy and proud. We will certainly pass them your amazing words. We also thank you for your kind advise, all comments are very important and help us to improve our service. We are looking forward to welcoming you back in the not-too-distant future. Best regards Melissa Noce Room Division Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a five star resort with all the details taken care of. We were lucky to be upgraded and our two adult daughters also with a room near ours. We drove around Sicily for three weeks and this by far was the best breakfast and bay we swam in. It is a very expensive hotel to stay at compared to other places but the room amenites and food quality especially the buffet breakfast along with spectacular location are worth the splurge. Giuseppe at front desk, Claudia at concierge, Sara at breakfast and even all the young men parking cars were all so friendly and hard working people always ready to help out. They have hired well. The guys at the pool were all quick to help with umbrellas and the towels in bathrooms were so luxurious. Luxury in Sicily. We enjoyed our short walk to Isola Bella and an arancini street food for lunch on our own beautiful deck at hotel. But the bay at Atlantis is equally as beautiful to look at and swim in.
Read more
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Go out and explore at night very safe and good restaurants close walk but enjoy the pool and bay...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Will start with the positives, it’s a beautiful setting right by the sea directly on the water, lovely. Breakfast was also really good and the staff at breakfast were great.
We booked this for our first year wedding anniversary and we were really looking forward to it. However, on 2 days/evenings of 6 nights there were weddings on. The hotel is quite small and every room faces the sea, you are almost in the wedding. The weddings go on till 12am - 1am, and they are soo loud and honestly the staff are uninterested not apologetic, just say “we will speak to the wedding coordinator”. When you are paying over EURO 1,000 per night this is not what you expect. I am also pregnant and we wanted to have a relaxing trip, but the first night having a loud wedding on till 12.30am and then again two nights later was really upsetting. The staff don’t even inform you of them, you just find out when they start.
Cleaning staff weren’t great, some days no housekeeping till 2pm and we had to call reception to tell them, no clean towels other days and no bath robes on the last evening - it almost felt like they wanted us to leave. I did not feel welcome and warm like we usually do on holidays.
They tried to amend damage of two weddings and everything else, by giving us a meal which was in Taormina town, we had to arrange a taxi ourselves and honestly this was not a great restaurant so we were upset again that we had ruined another evening for the hotel.
I just want people to be wary when booking this hotel because if you are used to 5 star holiday experiences then you will be disappointed because this is not it. The staff honestly don’t care about guests, there is no customer relationships, they are uninterested and many don’t even great you when leaving or entering the hotel. Not worth the money.
Read more
Date of stay: July 2024Trip type: Travelled as a couple
Room Tip:It is really loud. You will probably have at least one wedding when you stay there and it’s so...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had sea view room either floor 4 or 6 can’t remember but it was not noisy. Not sure where/when those reviewers were from. The only music is on the evening at the restaurant and my room overlooked the pool/restaurant and you could barely hear it outside on the patio of the room.
Noise was not an issue.
There are more places to choose from in the Mazzaro area.
PRICE RANGE
C$433 - C$1,738 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel taormina
LOCATION
ItalySicilyProvince of MessinaTaorminaMazzaro
NUMBER OF ROOMS
76
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
