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    Serena Beach Resort & Spa

    P.O. Box 90352, Shanzu, Mombasa 80100, Kenya
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    2017-12-25 2017-12-26
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    US$504
    US$456
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    Traveller (472)
    Pool & Beach (119)
    Room & Suite (82)
    Overview
    • Excellent61%
    • Very good27%
    • Average8%
    • Poor3%
    • Terrible1%
    Travellers talk about
    “jahazi grill” (41 reviews)
    “half board” (21 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Business Centre
    Dry Cleaning
    Tennis Court
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Rooms
    Dec 25Dec 26
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    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (598)
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    1 - 5 of 540 reviews

    Reviewed 2 days ago via mobile

    We stayed in this hotel with my family for 3 wonderful days.We have always stayed in this hotel for years whenever time permits.Our children have literally grown up and only know of this hotel in Mombasa a case in point is that the staff know...More

    Thank suleylamki
    Reviewed 1 week ago via mobile

    We moved to this hotel after our first night at EnglishPoint and were glad to have made the move. The lush green gardens, friendly staff, sea breeze, GREAT FOOD made us feel home away from home. Our toddler had the time of his life. Looking...More

    Thank Yvonne J
    Response from SerenaHotels, Food $ Beverage Manager at Serena Beach Resort & SpaResponded 1 week ago

    Dear Yvonne, Thank you very much for the your feedback and learning that you had a pleasant experience in in our resort. We look forward to your next visit in not far a distance away. Thank you Herman Mwasaghua

    Reviewed 2 weeks ago via mobile

    I had several days training here. On the rooming front the check in was pleasant but I must say they didnt have the rooming list as updated by travel agency. Other than this check in was quick and great. Rooms: are well appointed and housekeeping...More

    Thank Msikiliza
    Response from SerenaHotels, Food & Beverage Manager at Serena Beach Resort & SpaResponded 1 week ago

    Dear Msikiliza, Thank you for the feedback. We have taken note of the experience and regret about this. We have taken remedial action both from the staff attitude and we are closely monitoring tea making for chai drinkers similar to coffee drinkers. We do look...More

    Reviewed 3 weeks ago

    I visited the Serena Beach Resort & Spa early this year for a business trip. I had a lovely stay at the hote and the treatment that i got fro the staff was excellent and professional,from the banqueting team to the waiter/waitress to the stewards...More

    Thank jackline n
    Response from SerenaHotels, Food & Beverage manager at Serena Beach Resort & SpaResponded 1 week ago

    We are delighted to note that you had a memorable experience at our Resort. We do look forward to your next visit where we shall have another chance to have you at our resort. Thank you, Herman Mwasaghua

    Reviewed 3 weeks ago

    Stayed at the hotel for 10 days in November. From the moment we arrived the welcome was friendly and staff were helpful. Our luggage was taken to our room ( which was ready for our early arrival). Room was clean. The bathroom had a walk...More

    Thank AnnaM3232
    Response from SerenaHotels, Food & Beverage Manager at Serena Beach Resort & SpaResponded 2 weeks ago

    Dear Ann Thank you for the review we take note of the experience and shall be reviewing speed of service delivery.

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    #12 of 60 hotels in Mombasa
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast included
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Outdoor pool
    • Tennis Court
    Details
    • Price range
    • US$195 - US$512 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 166
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Hotels.com, Expedia, Booking.com, Orbitz, Priceline, TripOnline SA, getaroom.com, Cancelon and HotelQuickly so you can book your Serena Beach Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Kenya >
    • Coast Province >
    • Mombasa >
    • Shanzu
    • Also Known As
    • Serena Beach Hotel Shanzu ,
    • Serena Beach Hotel And Spa ,
    • Hotel Serena Beach
    Add Photo Photos
    Traveller (472)
    Pool & Beach (119)
    Room & Suite (82)
    Dining (38)
    Hotel & Grounds (261)
    Family and Play Areas (4)
    Bathroom (3)
    Business Centre & Event Rooms (1)
    Nearby
    Sponsored by:
    Nearby HotelsSee all 7 hotels in Shanzu
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    Bamburi Beach Hotel
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    Ask a question
    Questions & Answers
    tiamaria3
    9 October 2017|
    AnswerShow all 4 answers
    Response from bruce f | Reviewed this property |
    Yes kettles are provided
    1
    Vote
    Abdulkhaliq Ahm... B
    23 December 2016|
    AnswerShow all 4 answers
    Response from Rashi A | Reviewed this property |
    We liked our room a lot. We got connected room with kids on ground level and it was sea facing. Kids could just run out in slippers or without. It is a beautiful resort!
    0
    Votes
    cherotich m
    16 November 2016|
    Answer
    Response from Ajei2000 | Reviewed this property |
    I don't work in Serena. You may need to contact Serena directly.
    -1
    Votes
    Room Tips
    "Ask for a room facing the beach so you can see the sunrise right from your room!"
    Read review
    "Upstairs rooms have less issues with mosquitoes as there is a more breeze."
    Read review
    "Garden Room facing the sea was recommended however all the rooms were good. Ask for an upgrade if possible"
    Read review
    "ask for a sea view room"
    Read review
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