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Serena Beach Resort & Spa

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Serena Beach Resort & Spa
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560 Reviews from our TripAdvisor Community

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Showing 506: English reviews
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Reviewed 2 days ago NEW

My husband and i stayed here for seven days and we truly enjoyed our stay.First we made our booking through Faith Mukundi at central reservation and she was exceptional and very helpful.The hotel hospitality were second to none,staffs ensured we had a memorable stay even when my husband had fallen ill due to climate change.We were highly impressed by all...

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Thank Ribes K
London, United Kingdom
Reviewed 4 days ago NEW

This is an excellent hotel, comfortable and relaxing, and with good security. Arrived early in the morning after late flight but was welcomed with a fruit drink and helpful staff. Even asked if we wished to have anything to eat. The rooms are large, well stocked with coffee tea making etc and water provided free. Internet good and fast (and...

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Thank gs488
Bethesda, Maryland
Reviewed 1 week ago NEW

I believe this would be a fine hotel for vacationing with family, friends, or a romantic partner. The people staying on holiday seemed to be having a lovely time. Unfortunately that was not my purpose, my organization hired Serena for a week-long conference. Whlie the conference room itself was fine, the hotel's service is simply not geared towards business customers....

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Thank Ben_E_Phillips
Nairobi, Kenya
Reviewed 2 weeks ago via mobile

The staff makes you feel like you are home away from home.. very friendly even though they could get very overwhelmed they would still try there best.. Kyalo a waiter was really really helpful during breakfast and dinner. God bless that man..Food was quite good, Check in was very smooth and we got a free upgrade:-) Plenty of clean towels...

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Thank LindaBlogs
Bengaluru, India
Reviewed 2 weeks ago

Its a typical beach resort with all the necessary amenties. The best part of the stay was my wife could do scuba diving at the diving school adjacent to the resort. The expense can be directly charged to the hotel room

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Thank WalktheWilderness
Nairobi, Kenya
Reviewed 2 weeks ago via mobile

This is the 4th or 5th time I have stayed at the Serena and it has never let me down. The smiles and friendliness of all the staff are consistent, the food is excellent, the rooms are cleaned thoroughly every day and the breeze and sunshine are the icing on the cake! The interior has a Lamu style atmosphere which...

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Thank Barti2014
New Delhi, India
Reviewed 3 weeks ago

You want to relax your day with business urgency, go ahead for this property. Best location and best service you can expect in Mombasa. Take a stroll along the beach in the afternoon, have a sip of Kenyan tea and enjoy the local dance troupe. Enjoyed my stay there for four days.

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Thank Subash G
Reviewed 17 March 2017

Having spent 3 weeks relaxing at the Serena we must give full credit to the manager, Tuva, for creating such a friendly and helpful atmosphere. In this he has been ably supported by, amongst others, Phoebe in customer relations and Dixon the receptions manager. All aspects of the hotel make it the best for a holiday. The fact that over...

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2Thank William P
London, United Kingdom
Reviewed 16 March 2017

We stayed for 6 nights as a family.From the minute we arrived to the time we left we felt so welcome and at home.We were served with a cold drink and refreshing towel as we checked in. The Manager Mr Tuva and his team (Herman the restaurant and food manager,Phoebe who is in charge of guest relations)made it their business...

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2Thank Sheela2011
Johannesburg
Reviewed 16 March 2017

Unfortunately I just spent one night here on a business trip. Amazing location right on the beach. Staff is extremely friendly and helpful. Great food and well equipped rooms. I will definitely go back, but this time for holiday with the family.

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Thank Willem S

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
With the shimmering sands and waters of the Indian Ocean stretching before it, amidst verdant, bougainvillea-filled gardens, and shaded by gently swaying palm trees,Serena Beach Resort and Spa offers the ultimate tropical paradise. Treat your palate to a superb selection of of a la carte seafood dishes at the Jahazi Grill which is set on a beach and styled to resemble an Arab dhow. ... more   less 

Additional Information about Serena Beach Resort & Spa

Address: P.O. Box 90352, Shanzu, Mombasa 80100, Kenya
Region: Kenya > Coast Province > Mombasa > Shanzu
Price Range: $253 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Serena Beach Resort & Spa 4.5*
Number of rooms: 166
Reservation Options:
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Also Known As:
Serena Beach Hotel Shanzu
Serena Beach Hotel And Spa
Hotel Serena Beach
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Questions & Answers

Here's what travellers have asked, with answers from Serena Beach Resort & Spa staff and other travellers.
9 questions
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Questions? Get answers from Serena Beach Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room with sea view”
gs488, 26 Apr 2017 | Read review
“Go for first floor rooms with sea view”
327subashg, 6 Apr 2017 | Read review
“Seaview rooms are the best.”
Sheela2011, 16 Mar 2017 | Read review
“rooms near the beach have awesome views”
ruthiekm03, 2 Mar 2017 | Read review
“Rooms with a seaview are great...”
N3968CVpeterm, 20 Feb 2017 | Read review
5 of 5