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Neptune Village Beach Resort & Spa

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Neptune Village Beach Resort & Spa
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174 Reviews from our TripAdvisor Community

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Showing 82: English reviews
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 December 2010

1st things first - Sentido is split into 3 sections. Neptune Palm, Neptune Village and Neptune Paradise - this is a review of NEPTUNE VILLAGE (the middle of the two). After a 2 hour round trip - that includes a 5 minutes ferry crossing - (a humbling experience) we arrived to a very happy faced and friendly team of Receptionists... More 

Helpful?
2 Thank lusciouslaura
Valkenswaard
Level Contributor
95 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 18 November 2010

The rooms in this hotel are very mediocre ; not much attention payed to make them cozy . Bedlinnen is old and often stained , and doesn't fit the mattress . We also had a kind of very tiny ants in our bed sometimes. Airconditioning was perfect . There is a shortage of towels everywhere in the hotel ( beach... More 

Helpful?
1 Thank Hans9856
London, United Kingdom
2 reviews
Reviewed 29 September 2010

I booked a double room with twin beds. We got to the hotel and found that there was a double bed. It took about 5 phone calls and 6 hours, before the sleeping arrangements were sorted out. Towels are provided but they are smelly. I think that it may be the detergent used. It may be a good idea to... More 

Helpful?
Thank LondonTrini
Kent
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 September 2010

Firstly I would like to say that I have given a rating of 4 based on the whole complex. The grounds were beautifully maintained, the food was good, the staff were polite and hardworking and entertainment was there if you wanted it including exercise classes and stuff for the kids too. But, and this is a big but, the standard... More 

Helpful?
Thank TheBartletts31
Worcester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 September 2010

Julius really looked after us, great overnight stay in Tsavo East and West and were delighted to see everything. We tracked a leopard and got some wonderful photos at the water holes of all the animals. Watching the giraffes stooping to drink was a bizarre sight and the baboons playing next to heards of elephants and zebras was magical. Book... More 

Helpful?
1 Thank markbbd
Poole, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 July 2010

Area. Fantastic location, very beautiful grounds, very green, lots of palm trees. All building have palm thatched roof. Wonderful beach, I would say the most beautiful in the area, white sand and turquoise ocean. The ocean is quit shallow at low tide but still deep enough to swim. The difference in tides is about 2 metres. Sea life is far... More 

Helpful?
1 Thank olgamr
yorkshire
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 29 April 2010

Stayed at this resort from 12/4/2010 - 28/04/2010 and find it hard to say anything positive except that the staff (as is nearly aways the case wherever you go were very good) booked to stay at Village (this is the middle of the 3 hotels) and have no idea where the hotel got its ratings from. Booked a superior room... More 

Helpful?
1 Thank yorkshireblonde
Malvern, United Kingdom
Level Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 13 April 2010

Wow what a beautiful holiday, an awful long flight with two stops but well worth it when we arrived, hotel is lovely, rooms small and basic, weather was amazing, sometimes to hot but never cold. Most of the staff were friendly but the bar staff were rude at times and ignorant, unless u contstantly were tipping them, the food was... More 

Helpful?
1 Thank BirminghamChrissy
Suffolk, England.
Level Contributor
1 review
Reviewed 7 April 2010

Booked our holiday to Sentido Neptune village online through Purple Holidays with Cosmos for 1 week. First Impressions. Arrived lunchtime at hotel, great first impressions of staff, hotel and grounds! Our room was nice, standard, but clean and tidy with a good view. Food. The food was really nice here, a wide selection to choose from with different meats, fish... More 

Helpful?
Thank Tanya_and_Dan
Stafford, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 February 2010

This was a last minute trip that was well worth the long flight, would recommend to anyone ani somewhere i would go back to.

Helpful?
1 Thank WayneH1970

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Ideally situated at the beautiful Diani beach. It is here that you can experience African hospitality up close and at its best. Perfect match between resort and nature thanks to makuti roofs on rooms, restaurants and bars and the very large tropical garden. One of the widest beach front hotels of Mombasa. Enjoy the All Inclusive concept. Ca. 40 km south from Mombasa, ca. 45 km from Moi International airport and only ca. 8 km away from the nearby Ukunda Airstrip. ... more   less 

Additional Information about Neptune Village Beach Resort & Spa

Address: Diani Beach Road, Galu-Kinondo Beach, Galu Beach 80400, Kenya
Region: Kenya > Coast Province > Galu Beach
Price Range: $187 - $624 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Neptune Village Beach Resort & Spa 4*
Number of rooms: 165
Reservation Options:
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Hotel Style:
#5 On the Beach Hotel in Galu Beach
#5 Luxury Hotel in Galu Beach
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Questions & Answers

Here's what travellers have asked, with answers from Neptune Village Beach Resort & Spa staff and other travellers.
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Questions? Get answers from Neptune Village Beach Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for up stairs room to get ocean view”
 of 5 bubbles 81ashokb, 20 Nov 2016 | Read review
“All the rooms overlook the gardens and it's quiet- we were only in the room to sleep as the pool and bar area were too nice to leave!”
 of 5 bubbles , 23 Oct 2016 | Read review
“Rooms 221/2 & 217/8 - interconnecting pool / sea view”
 of 5 bubbles 975shailab, 15 Jan 2016 | Read review
“Rooms facing the pool are nice, but even the garden facing rooms are nice, looking onto beautiful trees”
 of 5 bubbles msafirimbili, 12 Jan 2016 | Read review
“The rooms near to the pool are good in terms of happening otherwise all rooms are good.”
 of 5 bubbles Gouri2015, 30 May 2015 | Read review
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